Poor Wash Performance - Fisher & Paykel DD603 User Manual

Poor Wash Performance

Customers Complaint Food Particles left on Dishes
Cause of
problem (1)
How to resolve
the problem
Cause of
problem (2)
How to resolve
the problem
Cause of
problem (3)
How to resolve
the problem
Customers Complaint Coffee/Tea Stains left in Cups
Cause of
problem (1)
How to resolve
the problem
Cause of
problem (2)
How to resolve
the problem
Spray arm has stopped rotating.
a) One of the dishes / cutlery / utensils has fallen
through the basket and jammed the spray arm,
remove the obstruction.
b) Filter plate, drain filter, or drain filter access panel is
not installed correctly and is causing the spray arm
to jam.
The product is being over loaded or incorrectly loaded
with dishes.
Advise customer of correct loading.
Customer is selecting the wrong wash cycle for the soil
level on the dishes.
Advise customer about reduced water temperatures
(up to 20ºC / 70°F lower) and wash times when using
Fast and Eco cycles.
Not enough detergent being used. To remove these
stains requires a stronger concentration of detergent in
the water.
More detergent is also required in hard water areas as
minerals in the hard water reduce the effectiveness of
the detergent.
Fill the main-wash detergent cup to the top & for best
results also fill the pre-wash detergent cup. Run on
normal or heavy cycles not Eco.
The product is being over loaded which is preventing
water reaching the cups on the upper cup racks.
Advise customer of correct loading.
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