Ricoh MP C2011 Manual page 138

9. Troubleshooting
Problems
The Authentication screen
appears.
An error message remains,
even if misfed paper is
removed.
An error message remains
displayed even if the
indicated cover is closed.
Original images are printed
on the reverse side of the
paper.
Misfeeds occur frequently.
136
Causes
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Paper is still jammed in the
tray.
One or more covers that are
not indicated are still open.
You may have loaded the
paper incorrectly.
Using curled paper often
causes misfeeds or soiled
paper edges.
Solutions
Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started.
Remove the jammed paper by
following the procedures displayed on
the control panel. For details about
removing jammed paper, see
"Removing Jammed Paper",
Troubleshooting.
Close all the covers of the machine.
Load the paper correctly. For details
about loading paper, see "Loading
Paper", Paper Specifications and
Adding Paper.
• Take the stiffness out of the paper
with your hands to straighten out
the curl.
• Load the paper up side down so
that the curled edges face
downward. For details about
recommended paper, see
"Recommended Paper", Paper
Specifications and Adding Paper.
• Lay cut paper on a flat surface to
prevent paper from curling, and
do not lean it against the wall. For
details about the proper way to
store paper, see "Paper Storage",
Paper Specifications and Adding
Paper.