Service Prevention Checklist
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are not
the result of defective workmanship or materials in this washer.
High pitch "jet engine"
A certain amount of motor whine is normal
during the spin cycle.
Rattling and clanking
Foreign objects such as coins or safety
pins may be in drum or pump.
Belt buckles and metal fasteners are hitting
Heavy wash loads may produce a thumping
sound. This is usually normal. If sound con-
tinues, washer is probably out of balance.
Washer is not resting firmly on floor.
Shipping bolts and foam block have not
been removed during installation.
Wash load unevenly distributed in drum.
Washer does not start.
Electrical power cord may not be plugged
in or connection may be loose.
House fuse blown, circuit breaker tripped,
or a power outage has occurred.
Water supply faucets are not turned on.
Motor is overheated. Washer motor will
stop if it becomes overheated.
Washer door is not completely closed.
Washer won't spin.
Load is too small.
Residue left in drum.
Heavily soiled items.
SHOWN IN LED DISPLAY
"Check the tap"
Water inlet hoses are not installed.
Water supply valves are not turned on.
No or slow water fill
Water supply is not adequate in installation. Test water pressure at another faucet in the house. Water pressure must be
Water is being used elsewhere in the house. Avoid running water elsewhere while washer is filling.
Water inlet hoses are kinked.
Water inlet screens are clogged.
"Check drain filter"
Drain pipe blocked.
Washer experiencing drain
Pump filter clogged.
problems during cycle
"Check the door"
Washer door is open or
not closed completely
"Water safety alert"
Drain pipe position too low and water
siphoning out drain hose.
Washer not maintaining
If drain pipe height is adequate, error
detected can only be resolved by calling
An excessive amount of detergent has
been added, causing extra suds; additional
rinsing has not corrected the issue.
Too many suds detected
Solutions to Common Problems
Stop washer and check drum. If noise continues after washer is restarted,
objects may be in pump. Call your authorized servicer.
To prevent unnecessary noise and damage to drum, fasten fasteners and
turn items inside out.
Stop washer and redistribute wash load.
Move washer so it rests firmly on floor. Adjust leveling legs. See INSTALLA-
TION INSTRUCTIONS for details.
See INSTALLATION INSTRUCTIONS for removing shipping bolts and
Stop washer and rearrange wash load.
Make sure plug fits tightly in wall outlet.
Reset circuit breaker or replace fuse. Do not increase fuse capacity. If
problem is a circuit overload, have it corrected by a qualified electrician. If
problem is a power outage, call local electric company.
Turn on water supply faucets.
It will automatically restart after a cool down period of up to 30 minutes (if
washer has not been manually turned off).
Close door completely.
Add 1 or 2 similar items to help balance the load.
Wipe drum with a nonabrasive household cleanser, then rinse. Shake or
brush excess dirt and sand from items before washing
Install Hot and Cold water hoses and turn on Hot and Cold water supply valves.
Turn on Hot and Cold water supply valves.
at least 30 psi (260 kPa).
Remove hoses and clean sediment from screens.
Unclog drain pipe.
See Care and Cleaning for pump filter cleaning instructions.
Close door completely.
Drain pipe height must be minimum 24" above bottom of unit. Refer to
Installation Instructions for correct drain pipe installation requirements and
Close all water supply faucets and call your authorized servicer.
Use less detergent. Verify detergent is fit for use in front load washers. Look
for this symbol on the detergent label: