Appendix J Troubleshooting - Socket 7Mi User Manual

A J
PPENDIX
T
ROUBLESHOOTING
G T
ENERAL ROUBLESHOOTING
:
SYMPTOM When I try to scan, I aim the beam at the barcode, but no data appears on my screen, and
the beam eventually turns off.
POSSIBLE REASON
The scanner is too close or too far from the
barcode, or at an incorrect angle
The barcode is incorrectly formatted,
damaged or poorly printed.
The barcode symbology may be disabled or
not supported by the CHS.
You don't have an application open to
scan data into.
:
SYMPTOM My computer/device cannot find the CHS, and/or I get an error message saying that there are
connection problems.
POSSIBLE REASONS
The computer/device is too far from the
CHS
.
CHS
The is not powered on.
You are using the CHS in SPP mode and
have assigned another device as your
default Bluetooth serial device.
Your computer/device does not have
Bluetooth enabled and/or the Bluetooth
software is not running.
The CHS is already paired with another
computer/device.
:
SYMPTOM The Bluetooth device search has found multiple CHS devices, and I don't know which one to
choose.
POSSIBLE REASONS
The CHS is not paired with a host system,
and there are multiple CHS devices in range.
APPENDIX J: TROUBLESHOOTING
– A OS
LL
SOLUTION
Practice scanning at different distances and angles so you get
accustomed to the most effective position.
Try scanning a barcode that is correctly formatted, printed
clearly, and in good condition.
Enable the symbology. If you are using the CHS in SPP mode,
use the symbology selector feature of SocketScan software. If
you are using the CHS in HID mode, please refer to the
SocketScan Advanced Programming Guide for instructions.
If you do not know the symbology of the barcode, and the
CHS works in SPP mode for your computer / device, you can
use the Scanner Settings utility to test scanning the barcode
and determine its symbology.
Open an application (e.g., a spreadsheet). Place the cursor
where you want to enter data. Try scanning again.
SOLUTION
Move the devices closer together, within a range of 10-15 m.
CHS
Power on the
Remove any settings that assign another device as your
default Bluetooth serial device.
Enable Bluetooth on your computer/device and make sure the
Bluetooth software is running.
Unpair the CHS. See Appendix F for instructions.
SOLUTION
Power off the CHS device(s) you do not want to connect to and
the Bluetooth device search.
Alternatively, If the CHS works in SPP mode with your
computer/device, you can use the SocketScan Scanner Settings
utility to change the scanner's Bluetooth friendly name to
something you can easily recognize.
.
107