Appendix F Troubleshooting - Socket In-Hand Scan Card User Manual

Appendix F Troubleshooting

SYMPTOM:
I get the "No Card Detected"
can't trigger the laser or scan any bar codes.
POSSIBLE REASON
Your mobile computer does not
recognize the ISC.
SYMPTOM:
When I try to scan, the laser fires, but no data appears on
my screen, and the laser eventually shuts off.
POSSIBLE REASON
The laser beam is too close or too far
from the bar code.
The bar code is incorrectly formatted
or poorly printed.
The bar code symbology may be
disabled in the ISC configuration.
SYMPTOM:
When I press the trigger button, nothing happens.
POSSIBLE REASON
You programmed the trigger button
incorrectly.
40 APPENDIX F: TROUBLESHOOTING
icon in the task tray and
SOLUTION
Make sure the ISC is inserted
properly. If necessary, remove and
reinsert. If using battery power, be
sure to tap Yes if asked if you want
to use battery power.
SOLUTION
Practice so you get accustomed the
most effective distance and scanning
angle.
Try scanning a bar code that is
correctly formatted or printed well,
such as on a retail package.
Use Scan Demo to determine the
symbology. If needed, reconfigure
the ISC.
SOLUTION
Test the button by assigning a
different program to it and make sure
it works properly.