Appendix 3: Troubleshooting - iBall Baton iB-WRB300N User Manual

Appendix 3: Troubleshooting

Q: I entered the device's LAN IP address in the web browser but cannot access the utility.
1.
What should I do?
A: 1) Verify whether the device functions correctly. Sys LED should blink several seconds
after you power on the device. If not, then internal malfunction may have occurred;
Please contact our technical support for help.
2) Verify physical connectivity by checking if corresponding port's link LED lights up. If
not, try a different cable.
3) Click "Start" -- "Run", enter "cmd" and then "ping 192.168.1.1"on appearing CLI to
diagnose whether your PC has connected to the device or not. If ping succeeds, then
check whether the Proxy Server feature is enabled on your browser. If enabled, disable it
immediately. In case that ping fails, press and hold the "RESET" button on your device
for over 7 seconds to restore factory default settings, and then run "ping192.168.1.1"
again.
4) Contact our technical support for help if the problem still exists after you tried all the
above.
Q: I forget the login password to my device, what should I do?
2.
A: In this case, you need to restore your device to factory default settings. To do so, Press
the hardware button RESET on your device for about 7 seconds and then release.
Q: My computer shows an IP address conflict error after having connected to the device.
3.
What should I do?
A: 1) Check if there are other DHCP servers present in your LAN. If there are other DHCP
servers except your router, disable them immediately.
2) The default IP address of the device is 192.168.1.1; make sure this address is not used
by another pc or device. In case that two computers or devices share the same IP
addresses, change either to a different address.
300M MIMO Wireless-N Router
50
(iB-WRB300N)