Questions And Answers - Gigaset A510A User Manual

Customer service & product warranty – Australia and New Zealand

Questions and answers

If you have any queries about the use of
your telephone, visit our website at
www.gigaset.com/service
for assistance 24/7.
The table below also lists steps for trouble-
shooting.
The display is blank.
1. The handset is not activated.
¥ Press and hold the end call key a.
2. The battery is empty.
¥ Charge the battery or replace it
(¢ page 13).
"Base"
flashes on the display.
1. The handset is outside the range of the base.
¥ Move the handset closer to the base.
2. The base's range is reduced because
Eco Mode is activated.
¥ Deactivate Eco Mode (¢ page 41) or
reduce the distance between the handset
and the base.
3. The base is not activated.
¥ Check the base power adapter
(¢ page 11).
4. Handset has not been registered with the
base or has been de-registered.
¥ Register the handset (¢ page 42).
The handset does not ring.
1. The ringtone is switched off.
¥ Activate the ringtone (¢ page 46).
2. The phone only rings if the phone number has
been transferred.
¥ Activate the ringtone for unknown calls
(¢ page 46).
You cannot hear a ringtone/dialling tone from
the fixed line.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
pin connections.
¥ Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (¢ page 55).
52
Each incoming call resets the date/time incor-
rectly.
The date and time are sent via e.g., your network
provider, a router or PABXs during calling line dis-
play. This data may be incorrect.
¥ Set the date/time correctly e.g., on the router
or PABX.
¥ Do not automatically copy the date/time
¢ page 17.
The connection always terminates after approx.
30 seconds.
Repeater activated/deactivated (¢ page 47).
¥ Activate/deactivate the handset (¢ page 22).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Reset the system PIN to 0000 (¢ page 48).
Forgotten system PIN.
¥ Reset the system PIN to 0000 (¢ page 48).
The other party cannot hear you.
You pressed the mute key v during a call. The
handset is "muted".
¥ Unmute the microphone (¢ page 30).
The number of the caller is not displayed
although CLIP has been set.
Calling Line Identification is not enabled.
¥ The caller should ask the network provider to
enable Calling Line Identification (CLI).
Refer to the notes on calling line display
¢ page 29.
You hear an error tone when keying an input.
Action has failed/invalid input.
¥ Repeat the process.
Watch the display and refer to the user man-
ual if necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set to pulse dialling.
¥ Set your PABX to tone dialling.