Questions And Answers - Gigaset C590 Manual

Customer Service & Assistance

Questions and answers

If you have any questions about the use of
your phone, you can contact us 24/7 at
www.gigaset.com/customercare.
The table below contains a list of common
problems and possible solutions.
The display is blank.
1. The handset is not switched on. ¥
Press and hold the end call key a.
2. The battery is flat. ¥
¢
Charge the battery or replace it
( page 12).
Not all menu options are displayed.
¥
The menu display is reduced (Standard mode).
•
¢
Activate extended menu display (Expert
mode ) ( page 25).
No Base
flashes on the display.
1. The handset is outside the range of the base. ¥
Move the handset closer to the base.
2 The range of the base is reduced because eco
¥ mode is activated.
Deactivate eco mode (
reduce the distance between the handset
and the base.
¥
3. The base is not switched on.
¢
Check the mains adapter of the base
( page 10).
Please register handset
Handset has not been registered with the base or
¥ has been deregistered.
Register the handset (
Handset does not ring.
¥
1. The ringtone is deactivated.
Activate the ringtone (
2. Call divert set for "All Calls". ¥
Deactivate call divert (
3. The telephone only rings when the phone
¥
number is transferred.
¢
Activate the ringtone for anonymous calls
( page 63).
You cannot hear a ringtone/dialling tone from
the fixed line network.
The phone cord supplied has not been used or
has been replaced by a new cord with the wrong
¥
pin connections.
Please always use the phone cord supplied or
ensure that the pin connections are correct
when purchasing from a retailer (
70
¢
page 54) or
flashes on the display.
¢
page 55).
¢
page 63).
¢
page 31).
¢
page 10).
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN. ¥
Reset the system PIN to 0000 (
Forgotten the system PIN.
¥
Reset the system PIN to 0000 (
The other party cannot hear you.
You have pressed the mute key h. The handset
¥
is "muted".
Activate the microphone again (
The number of the caller is not displayed
despite CLIP.
¥
Calling Line Identification is not enabled.
The caller should ask the network provider to
enable Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
¥
Action has failed/invalid input.
Repeat the operation.
Watch the display and refer to the user guide if
necessary.
You cannot listen to messages on the network
mailbox.
Your PABX is set for dial pulsing. ¥
Set your PABX to tone dialling.
¢
page 66).
¢
page 66).
¢
page 29).