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Siemens OpenStage 30 T User Manual

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Documentation
HiPath 4000
OpenStage 30 T
User Guide
Communication for the open minded
Siemens Enterprise Communications
www.siemens-enterprise.com

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Table of Contents
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  Summary of Contents for Siemens OpenStage 30 T

  • Page 1 Documentation HiPath 4000 OpenStage 30 T User Guide Communication for the open minded Siemens Enterprise Communications www.siemens-enterprise.com...
  • Page 2: Important Information

    Never open the telephone or a key module. Should you en- counter any problems, contact the responsible service per- sonnel. Use only original Siemens accessories. The use of other ac- cessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.
  • Page 3: Location Of The Telephone

    Product support on the internet Information and support for all our products can be found on the Internet: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at:...
  • Page 4: Table Of Contents

    Getting to know your OpenStage phone ..13 The user interface of your OpenStage 30 T ..... 13 OpenStage Key Module 15 .
  • Page 5 Contents Basic functions ......23 Answering a call ......... . 23 Answering a call via the handset .
  • Page 6 Contents Enhanced phone functions.....40 Answering calls ......... . . 40 Accepting calls via the headset .
  • Page 7 Contents Forwarding calls for other stations ......65 Saving a call forwarding destination for another phone and activating call forwarding.
  • Page 8 Contents More functions/services..... . .83 Using another telephone like your own......83 Logging on to another phone.
  • Page 9 Contents Making calls in an executive-secretary team . . . 104 Calling an executive or secretary phone ..... . . 104 Calling an executive/secretary phone .
  • Page 10: General Information

    • Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone.
  • Page 11: Intended Use

    General information Intended use The OpenStage phone was developed as a device for speech transmission and should be placed on the desk or mounted on the wall. Any other use is regarded as unauthorized. Telephone type The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit.
  • Page 12: Single-Line Telephone/Multi-Line Telephone

    General information Single-line telephone/multi-line telephone Your OpenStage 30 T is a "multi-line telephone". This means that your ser- vice personnel can configure multiple lines on your phone, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.
  • Page 13: Getting To Know Your Openstage Phone

    The following sections describe the most frequently used operating ele- ments and the displays on your OpenStage phone. The user interface of your OpenStage 30 T 1 You can make and receive calls as normal using the handset. 2 The display permits intuitive operation of the phone page 19.
  • Page 14: Openstage Key Module 15

    Getting to know your OpenStage phone Properties of your OpenStage 30 T Display type LCD, 24 x 2 characters Full-duplex speakerphone function Wall mounting OpenStage Key Module 15 The OpenStage Key Module 15 is a key module attached to the side of the phone that provides an additional 18 illuminated, programmable sensor keys.
  • Page 15: Keys

    Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed End (disconnect) call) page 26. Redialing page 28 Button for fixed call forwarding (with red LED key) page 31 Open mailbox (with red LED key) page 20.
  • Page 16: Navigation Keys

    Getting to know your OpenStage phone Navigation keys These are used to manage most of your phone’s functions and display. Function when key is pressed < Open the idle menu page 19 or browse back in the menu. Perform action. Open the idle menu page 19 or browse forward in the menu.
  • Page 17: Programmable Function Keys

    Getting to know your OpenStage phone Programmable function keys Your OpenStage 30 T has eight illuminated keys to which you can assign functions or numbers. Increase the number of programmable function keys by connecting a key module page 14. Peter Fox...
  • Page 18: Keypad

    Getting to know your OpenStage phone Keypad In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly. Example: To enter the letter "h", press the number key on the keypad twice.
  • Page 19: Display

    Getting to know your OpenStage phone Display Your OpenStage 30 T comes with a black-and-white LCD display. Adjust the contrast to suit your needs page 109. Idle mode If there are no calls are being made or settings are not being adjusted, your phone is in idle mode.
  • Page 20: Mailbox

    Getting to know your OpenStage phone Mailbox Depending on your communication platform and its configuration (contact your service personnel), you can use the mailbox key to access messages from services such as HiPath Xpressions. The following messages are saved: • Callback requests •...
  • Page 21: Call Log

    Getting to know your OpenStage phone Call log Calls to your phone and numbers dialed from your phone are recorded chronologically in the call log, sorted, and divided into the following lists: • Unanswered calls • Incoming calls • Outgoing calls Your phone saves the last 10 unanswered calls, the last 6 outgoing calls, and the last 12 incoming calls in chronological order.
  • Page 22: Service Menu

    Getting to know your OpenStage phone Service menu Use the menu key to reach the Program/Service menu for your com- munication system. The menu key LED remains red as long as you are in this menu. Example: Menu title Program/Service: Destinations? Further entries are available Menu option...
  • Page 23: Basic Functions

    Basic functions Step by Step Basic functions Please read the introductory chapter "Getting to know your OpenStage phone" page 13 care- fully before performing any of the steps de- scribed here on your phone. Answering a call An incoming call will cancel any ongoing tele- phone setting operations.
  • Page 24: Accepting Calls Via The Headset

    Basic functions Step by Step Accepting calls via the headset Prerequisite: A headset is connected. The phone rings. The key flashes. Press the key shown. if nec. Set the call volume. The headset port on the phone is preset for a corded device and is automatically switched when you use a cordless headset.
  • Page 25: Switching To The Handset

    Basic functions Step by Step Switching to the handset Prerequisite: You are conducting a call in speaker- phone mode. Lift the handset. The key shown goes out. Open listening People present in the room can silently monitor your call. Prerequisite: You are conducting a call via the handset. Activating Press the key shown.
  • Page 26: Ending A Call

    Basic functions Step by Step Ending a call Press the key shown. Press the lit key. Replace the handset. Making calls Off-hook dialing Lift the handset. internal: Enter the station number. External calls: Enter the external code and the station number.
  • Page 27: Dialing With Dds Keys

    Basic functions Step by Step Dialing with DDS keys Prerequisite: You have configured a function key as a repdial key page 71. Press the programmed repdial key. Lift the handset. Press the key shown.
  • Page 28: Redialing A Number (Last Dialed Number)

    Basic functions Step by Step Redialing a number (last dialed number) The last phone number dialed on your telephone is au- tomatically dialed. Redial key Prerequisite: The "Saved # Dial" key is configured. Press the "Saved # Dial" key. Press the key to activate speakerphone mode. Lift the handset.
  • Page 29: Calling A Second Party (Consultation)

    Basic functions Step by Step Calling a second party (consultation) You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consultation? Confirm the option shown. Enter and confirm the second party’s phone number.
  • Page 30: Transferring A Call

    Basic functions Step by Step Transferring a call If your call partner wishes to speak to one of your col- leagues, you can transfer the call. Transferring with announcement Consultation? Select and confirm the option shown. Enter and confirm the required party’s phone number. Announce the call partner.
  • Page 31: Call Forwarding

    Basic functions Step by Step Call forwarding If your phone belongs to an ONS group (parallel call page 112), please note the following: Call forwarding can be configured on any phone in the ONS group and will then apply to all phones in that ONS group.
  • Page 32: Fixed Call Forwarding (All Calls)

    Basic functions Step by Step Fixed call forwarding (all calls) If you have programmed a destination for fixed call for- warding, you can activate and deactivate this using the "Call forwarding" key (if configured). The programmed forwarding destination remains unchanged until you re- program or delete it.
  • Page 33: Activating/Deactivating Fixed Call Forwarding

    Basic functions Step by Step Deleting a fixed call forwarding destination You can delete the destination for fixed call forwarding. Open the Program/Service menu page 22. Destinations? Confirm the option shown. Call forwarding? Confirm the option shown. Next forwarding type? Confirm the option shown.
  • Page 34: Variable Call Forwarding (All Calls)

    Basic functions Step by Step Variable call forwarding (all calls) In the case of variable call forwarding, programming a forwarding destination activates call forwarding for all calls. If call forwarding is deactivated, the forwarding destination is deleted at the same time. Configuring and activating variable call forwarding Open the idle menu page 19.
  • Page 35: Additional Forwarding Types

    Basic functions Step by Step Additional forwarding types This description applies for the following forwarding types: • Forwarding for intnl • Forwarding for extnl • Forwarding on busy • Call forward. no reply • Forwarding on busy/no reply Programming a forwarding destination activates call for- warding.
  • Page 36: Displays

    Basic functions Step by Step Deactivating variable call forwarding For "Call forwarding for internal" and "Call forwarding for external": Press the lit key. The LED goes out. For all other forwarding types: Open the idle menu page 19. Deact call forwarding? Select and confirm the option shown.
  • Page 37: Using Callback

    Basic functions Step by Step Using callback If your phone belongs to an ONS group (parallel call page 112), please note the following: Callback on busy is only signaled on the busy phone, not in the whole ONS group. Callback on no reply is entered in the mailbox page 20) on all internal system phones in an ONS group.
  • Page 38: Responding To A Callback Request

    Basic functions Step by Step Responding to a callback request Prerequisite: You have received at least one callback request page 20. Press the key shown. Information regarding the caller is displayed page 20. Next entry? Select and confirm until the required entry is displayed. Output? Select and confirm the option shown.
  • Page 39: Saving Phone Numbers For Redial

    Basic functions Step by Step Saving phone numbers for redial This phone number is saved under the idle menu entry "Saved number redial?", and overwrites previously saved phone numbers. Dial the saved phone number from the idle menu page 28. Saving the current phone number Prerequisite: You are conducting a call.
  • Page 40: Enhanced Phone Functions

    Enhanced phone functions Step by Step Enhanced phone functions Answering calls Accepting calls via the headset Prerequisite: The headset is connected. The LED flashes when a call is received. Press the key shown. Conduct call. Ending the call: Press the key shown. The LED goes out. Answering a call via a DSS key Prerequisite: You have configured direct station selec- tion keys on your telephone...
  • Page 41: Accepting A Call For Another Member Of Your Team

    Enhanced phone functions Step by Step Accepting a call for another member of your team If a team member does not answer a call within 15 sec- onds (system-dependant), the remaining team mem- bers hear an alert tone. In idle mode The phone rings.
  • Page 42: Picking Up A Call In A Hunt Group

    Enhanced phone functions Step by Step Displaying the called extension If the number of the phone in a call pickup group, for which you wish to pick up a call, is not displayed (the de- fault display for call pickup groups is deactivated), you can lift the handset and enter the code for "Display on request".
  • Page 43: Making Calls

    Enhanced phone functions Step by Step Making calls Making calls with a direct station selection Prerequisite: You have configured direct station selec- tion keys on your telephone page 17 and page 71. Press the DSS key. Lift the handset. Press the key and enter speakerphone mode. For information on the meanings of the LED dis- plays of the DSS keys, see page 17.
  • Page 44 Enhanced phone functions Step by Step Dialing a phone number from a list Output? Select and confirm the option shown. The relevant party is called. Displaying additional calls in a list Next call? Select and confirm the option shown. Removing an entry from a list Delete? Select and confirm the option shown.
  • Page 45: Using Speed Dialing

    Enhanced phone functions Step by Step Using speed dialing This function must be configured by your service personnel. Speed dial numbers may contain command or access code sequences and may be linked to other speed dial numbers page 74. Making calls using central speed dial numbers Prerequisite: You know the central speed dial numbers page 74.
  • Page 46: Talking To Your Colleague With A Speaker Call

    Enhanced phone functions Step by Step Talking to your colleague with a speaker call You can place a speaker call to an internal party using the loudspeaker on their telephone. You can also use the functions under "HiPath 4000 as a entrance tele- phone system"...
  • Page 47: During A Call

    Enhanced phone functions Step by Step During a call Call waiting with a direct station selection Prerequisite: You have configured direct station selec- tion keys on your telephone page 17 and page 71. The line of the party you wish to call is busy. Press the DSS key.
  • Page 48: Accepting A Second Call With A Function Key

    Enhanced phone functions Step by Step Accepting a second call with a function key Prerequisite: "Second call" is activated. The "Pickup" function key is programmed. You are conducting a call. An alert tone is audible. Press the "Pickup" function key. You are immediately connected to the second caller.
  • Page 49: Using The Shift Key

    Enhanced phone functions Step by Step Using the Shift key The function key "Push-Pull" page 17 which must be configured by the relevant service personnel can be used for the following functions: • Consultation (return to waiting call or waiting confer- ence) •...
  • Page 50: System-Supported Conference

    Enhanced phone functions Step by Step System-supported conference You can include up to eight internal and external parties in a system-supported conference. Parties with system phones can perform/use all of the functions listed be- low at the same time. ISDN phones and external parties are passive participants –...
  • Page 51: Establishing A Conference

    Enhanced phone functions Step by Step Establishing a conference Initiating a conference from a single call You are conducting a call. Start conference? Select and confirm the option shown. Call the second party. Inform this party that you are initiating a conference. Conference? Confirm the option shown.
  • Page 52: Adding A Party

    Enhanced phone functions Step by Step Adding a party Any party in a system conference can extend the con- ference by • calling a specific party and connecting them, • connecting a party from a consultation call to the conference, or •...
  • Page 53: Transferring A Conference

    Enhanced phone functions Step by Step Accepting a second call and connecting it to the conference If you receive a second call during the conference page 47, you can connect this party to the confer- ence. Prerequisite: You are conducting a call in a conference and receive a second call.
  • Page 54: Disconnecting Conference Participants

    Enhanced phone functions Step by Step Disconnecting conference participants You are connected to a conference and wish to discon- nect one of the participants. View members? Select and confirm the option shown. 220870 Coco The phone number and, if necessary, the name of the conference participant with the first status number, is displayed in the first display line.
  • Page 55: Entering Commands Using Tone Dialing (Dtmf Suffix Dialing)

    Enhanced phone functions Step by Step Entering commands using tone dialing (DTMF suffix dialing) After dialing a phone number you can set tone dialing. This allows you to use command entries to control dual- tone multifrequency (DTMF) devices, such as answer- ing machines or attendant systems.
  • Page 56: System-Wide Parking

    Enhanced phone functions Step by Step System-wide parking On HiPath 4000 systems, you can park up to ten internal and/or external calls and retrieve them on another phone. There are two options for parking a call: • Automatic park • Manual park You cannot park calls if: •...
  • Page 57: Manually Parking A Call

    Enhanced phone functions Step by Step Manually parking a call You can manually park a call in a free park position from your phone, and retrieve it on your phone or another phone. You can also perform this function on non-dis- play phones.
  • Page 58: If You Cannot Reach A Destination

    Enhanced phone functions Step by Step If you cannot reach a destination ... Call waiting (camp-on) Prerequisite: An internal station is busy. You would still like to reach your colleague. Camp-on? Select, confirm and briefly wait. Your colleague hears a warning tone during the call. If their phone has a display, your name and phone number is displayed.
  • Page 59: Hipath 4000 As An Entrance Telephone System (Two-Way Intercom)

    Enhanced phone functions Step by Step HiPath 4000 as an entrance telephone system (two-way intercom) You can place a speaker call to an internal party on HiPath 4000 using the loudspeaker on their telephone to establish a connection. You can initiate a speaker call from a consultation call.
  • Page 60: System-Wide Speaker Call

    Enhanced phone functions Step by Step System-wide speaker call You can place a speaker call from your phone to any in- ternal party with a telephone equipped with speaker- phone mode or a loudspeaker. Speaker call to a variable destination The destination party is contacted via their internal phone number.
  • Page 61: Speaker Call In A Group

    Enhanced phone functions Step by Step Speaker call in a group You can also establish a normal connection within a group or team (with team call = speed dial numbers 0- 9 or 00-99 for team members) via a speaker call. The speaker call is then initiated by a group telephone.
  • Page 62 Enhanced phone functions Step by Step Two-way intercom to a variable destination When using the two-way intercom in a group, the loud- speaker and the microphone of the destination phone are automatically switched on. Lift the handset. Press the key and enter speakerphone mode. Enter the system code for "Speaker call-two-way"...
  • Page 63: Announcement (Broadcast) To All Members Of A Line Trunk Group

    Enhanced phone functions Step by Step Announcement (broadcast) to all members of a line trunk group You can use this function to send an announcement to all members (10 - 40) of a line trunk group. Once you have activated the group call, you will hear a confirmation tone.
  • Page 64: Using Call Forwarding

    Enhanced phone functions Step by Step Using call forwarding Please note the description for programming call forwarding page 31. Automatically forwarding calls The relevant service personnel can configure different call forwarding settings in the system for internal and external calls and activate these settings for your sta- tion.
  • Page 65: Forwarding Calls For Other Stations

    Enhanced phone functions Step by Step Forwarding calls for other stations You can save, activate, display and deactivate call for- warding for another phone, fax or PC station from your own phone. You must have the PIN of the other station or have "Call forwarding for other stations"...
  • Page 66: Saving A Call Forwarding Destination For Fax/Pc/Busy Station And Activating Call Forwarding

    Enhanced phone functions Step by Step Saving a call forwarding destination for fax/ PC/busy station and activating call forwarding Open the Program/Service menu page 22. Destinations? Confirm the option shown. Forwarding station No.? Select and confirm the option shown. Enter the code for the call forwarding type you wish to set.
  • Page 67: Displaying/Deactivating Call Forwarding For Another Phone

    Enhanced phone functions Step by Step Displaying/deactivating call forwarding for another phone Open the Program/Service menu page 22. Feature settings? Select and confirm the option shown. Forwarding station No.? Select and confirm the option shown. Variable call forw.? Confirm the option shown. Enter the number of the other telephone.
  • Page 68: Displaying/Deactivating Call Forwarding For Fax/Pc/Busy Stations

    Enhanced phone functions Step by Step Displaying/deactivating call forwarding for fax/PC/busy stations Open the Program/Service menu page 22. Feature settings? Select and confirm the option shown. Forwarding station No.? Select and confirm the option shown. Enter the code for the call forwarding type you wish to set.
  • Page 69: Leaving/Rejoining A Hunt Group

    Enhanced phone functions Step by Step Leaving/rejoining a hunt group Prerequisite: A hunt group is configured for the team. You can leave the hunt group at any time, for example, when you leave your workstation. When you are present, you can join it again. You can still be reached via your own phone num- ber even when you are not in the hunt group.
  • Page 70: Programming The Function Keys

    Programming the function keys Step by Step Programming the function keys You can program frequently used functions or phone numbers on the programmable keys on your OpenStage 30 T page 17 . Configuring function keys See also page 17. The available functions depend on your configu- ration.
  • Page 71: Configuring Repdial/Direct Station Selection Keys

    Programming the function keys Step by Step Configuring repdial/direct station selection keys Your telephone can be configured so that direct station selection keys cannot be set up, thus fa- cilitating data and personal security. Contact your service personnel should you have questions. Direct station selection keys can be assigned an internal number from the HiPath 4000 network.
  • Page 72: Additional Repdial Key Functions

    Programming the function keys Step by Step Additional repdial key functions Prerequisite: You have defined a phone number for a repdial key and are still in the menu page 71. Entering an automatic consultation call Enter Consult? Select and confirm the option shown. "RF" appears in the display.
  • Page 73: Deleting Function Key Programming

    Programming the function keys Step by Step Deleting function key programming Deleting the number Open the Program/Service menu page 22. Destinations? Confirm the option shown. Repdial? Select and confirm the option shown. Direct Station Select? Select and confirm the option shown. Press the required repdial/DSS key.
  • Page 74: Saving Speed Dial Numbers And Appointments

    Saving speed dial numbers and appointments Step by Step Saving speed dial numbers and appointments Central speed dial numbers Speed dial numbers are configured by your ser- vice personnel. Speed dial numbers are saved in the system. Your service personnel will provide you with the central speed dial directory, for example, in print form.
  • Page 75: Individual Speed Dial Numbers

    Saving speed dial numbers and appointments Step by Step Individual speed dial numbers This function must be configured by your service personnel. You can program the keys with ten frequently used phone numbers. Open the Program/Service menu page 22. Destinations? Confirm the option shown.
  • Page 76: Appointments Function

    Saving speed dial numbers and appointments Step by Step Appointments function You can configure your phone to call you to remind you about appointments. You must save the required call times. You can do this for the next 24 hours. Saving appointments Open the Program/Service menu page 22.
  • Page 77: Dialing With Call Charge Assignment

    Dialing with call charge assignment Step by Step Dialing with call charge assignment You can assign external calls to certain projects. Prerequisite: Project numbers (1 - 5) are configured for certain projects and you have an account code (project code) for the project. Dialing with project assignment Open the Program/Service menu page 22.
  • Page 78: Call Duration Display

    Dialing with call charge assignment Step by Step Call duration display Call duration display is configured by the relevant ser- vice personnel. The display can show either call dura- tion or call charges. It can also be switched off. The call duration appears in the first line of the display on the right as HH:MM:SS and in 24-hour format.
  • Page 79: Privacy/Security

    Privacy/security Step by Step Privacy/security Locking the telephone to prevent unauthorized use You can prevent certain unauthorized functions being enabled on your phone during your absence. For exam- ple dialing external numbers and access to your mailbox can be prohibited. Ask your service personnel which functions are locked.
  • Page 80: Activating/Deactivating "Do Not Disturb

    Privacy/security Step by Step Activating/deactivating "Do not disturb" If you do not wish to take calls, you can activate do not disturb. Internal callers hear the ring tone and the mes- sage "Do not disturb". External callers are redirected to the attendant console.
  • Page 81: Activating/Deactivating "Speaker Call Protect

    Privacy/security Step by Step Activating/deactivating "Speaker call protect" You can block speaker calls to your phone. If a caller at- tempts to contact you via a speaker call, the connection is established as a normal call. Open the Program/Service menu page 22.
  • Page 82: Identifying Anonymous Callers (Trace Scall)

    Privacy/security Step by Step Identifying anonymous callers (trace scall) This function must be configured by your service personnel. You can identify malicious external callers. You can record the caller’s phone number during a call or up to 30 seconds after a call. In this case, you should not hang up.
  • Page 83: More Functions/Services

    More functions/services Step by Step More functions/services Using another telephone like your own You can log on to another phone in the HiPath 4000 sys- tem using your personal identification number (PIN). This also applies to telephones in networked HiPath 4000 systems, for example, at other company sites).
  • Page 84: Logging Off From Another Phone

    More functions/services Step by Step In your local HiPath 4000 system: Enter your internal PIN. In your local system and other HiPath 4000 systems in the network: Enter the two-digit node ID of your local HiPath 4000 Enter code! system (ask the relevant service personnel). Enter your own phone number and press the pound key.
  • Page 85: Moving With The Phone

    Moving with the Phone Step by Step Moving with the Phone Check with your service personnel whether this is pos- sible in your system! After talking to your service personnel, you can log your telephone off from the current port and log on again at the new port.
  • Page 86: Making Calls Via Multiple Lines

    Making calls via multiple lines Step by Step Making calls via multiple lines Line keys The programmable function keys on multi-line phones function as line keys. Each key that is assigned the func- tion "line" is handled as a line. This means up to six lines can be configured.
  • Page 87: Line Utilization

    Making calls via multiple lines Step by Step To avoid conflict between the individual multi-line phones, you can configure the functions "Do not disturb" and "Call forwarding" exclusively for the primary line. Secondary line The secondary line on your phone is used as a primary line by another subscriber in the system.
  • Page 88: Preview

    Making calls via multiple lines Step by Step LED displays on line keys Explanation – The line is in idle mode. – Incoming call on the line. Flashing – Hold reminder is activated. – The line is on "Hold". – The line is busy. [1] In this manual flashing function keys are identified by this icon re- gardless of the flashing interval.
  • Page 89: Answering Calls With The Line Keys

    Making calls via multiple lines Step by Step Answering calls with the line keys If several calls arrive at the same time, you can answer calls as normal in the sequence in which they are of- fered. However, you can also answer calls preferentially. Prerequisite: The relevant service personnel have de- fined the sequence in which incoming calls should be routed to line keys.
  • Page 90: Deactivating/Activating Ringing (Call)

    Making calls via multiple lines Step by Step Deactivating/activating ringing (call) If you are making a call on one line, ringing for other in- coming calls can disturb your current call. If the "Ringer cutoff" function is activated, your telephone no longer rings.
  • Page 91: Dialing With Line Keys

    Making calls via multiple lines Step by Step Dialing with line keys Your phone can be configured with automatic or select- able line seizure. The relevant service personnel define whether a line should be automatically seized when the handset is lifted or speakerphone mode is activated, and which line this should be.
  • Page 92: Holding A Call On The Trunk Key

    Making calls via multiple lines Step by Step Holding a call on the trunk key Prerequisite: The "Hold" key is programmed on your telephone. Press the "Hold" key. The trunk key LED is flashing slowly. Your HiPath 4000 system can also be configured, so the call is held by pressing the trunk key.
  • Page 93: Saved Number Redial For A Specific Line

    Making calls via multiple lines Step by Step Saved number redial for a specific line If this type of saved number redial is configured on your system, you can save a phone number for subsequent redial on a particular line page 94.
  • Page 94: Saving Phone Numbers For "Redial On A Line

    Making calls via multiple lines Step by Step Saving phone numbers for "Redial on a line" Prerequisite: "Saved number redial for a specific line" is configured and not "Saved number redial (last number dialed)". Saving the dialed phone number or a caller’s phone number You have called a party on a particular line and this call is still in progress.
  • Page 95: Retrieving Messages

    Making calls via multiple lines Step by Step Retrieving messages If new messages that have not yet been retrieved are in the mailbox and a programmable function key has been assigned the "Mailbox" function, the LED of this key il- luminates.
  • Page 96: Identifying The Line Used

    Making calls via multiple lines Step by Step Identifying the line used If several lines are occupied at the same time, you can determine which one you are currently using for a call. With a programmed function key Press the "Line in Use" programmed function key. Via the menu Open the Program/Service menu page 22.
  • Page 97: Ending The Connection On A Line Key

    Making calls via multiple lines Step by Step Ending the connection on a line key Press the key shown. The LED goes out. Replace the handset. Entering a call on a line (three-party conference) Prerequisite: A call is in progress on one of the lines. The line key LED lights up.
  • Page 98: Allowing Or Blocking A Party From Joining A Call

    Making calls via multiple lines Step by Step Allowing or blocking a party from joining a call Allowing a party to join a call Your primary line may be configured so that other par- ties may not join calls on that line when it is busy. In this case, you can allow other parties to join a call.
  • Page 99: Ending The Connection On A Line Key

    Making calls via multiple lines Step by Step Via the menu Open the Program/Service menu page 22. More features? Select and confirm the option shown. Privacy on? Select and confirm the option shown. Other parties are now blocked from joining the call. Ending the connection on a line key Press the key shown.
  • Page 100: Third-Party Monitoring

    Making calls via multiple lines Step by Step Third-party monitoring During a call, a predefined party can be prompted to join the call as a "witness" using the "Slnt Mon Req" pro- grammed function key. Your call partner is not informed that a "witness"...
  • Page 101: Holding And Re-Accepting A Call On A Trunk Key

    Making calls via multiple lines Step by Step Holding and re-accepting a call on a trunk key Prerequisite: You have accepted a call on a line key page 89) or you are conducting a consultation call. Briefly press the line key you are currently using, Hold? Select and confirm the option shown.
  • Page 102: Accepting A Specific Held Line

    Making calls via multiple lines Step by Step Accepting a specific held line A colleague in an open-plan office has parked a call on a line key and requests that you accept the call. You do not have access to this line. Lift the handset.
  • Page 103: Ring Transfer

    Making calls via multiple lines Step by Step Ring transfer If you temporarily leave your workstation or do not wish to be disturbed, you can transfer incoming calls to your line to another destination. A "RTRLN" function key (ring transfer/line) can be programmed for each line. Activating Press the "RTRLN"...
  • Page 104: Making Calls In An Executive-Secretary Team

    Making calls in an executive-secretary team Step by Step Making calls in an executive- secretary team An executive-secretary team is configured by the rele- vant service personnel and may include up to four executive and up to two secretary telephones. For information on the meanings of the LED dis- plays of the DSS keys, see page 17.
  • Page 105: Accepting Calls For The Executive Phone At The Secretary Phone

    Making calls in an executive-secretary team Step by Step Accepting calls for the executive phone at the secretary phone When a call is received for the executive phone, the secretary phone rings. Lift the handset. Press the key and enter speakerphone mode. Accepting calls for the executive phone when already on a call You are conducting a call.
  • Page 106: Transferring Calls Directly To The Executive Phone

    Making calls in an executive-secretary team Step by Step Transferring calls directly to the executive phone When the secretary is out of the office, calls for the ex- ecutive can be transferred directly to the executive phone. This transfer can be made on the secretary phone or on the executive phone.
  • Page 107: Using A Second (Executive) Telephone

    Making calls in an executive-secretary team Step by Step Using a second (executive) telephone Prerequisite: A second phone is configured for the ex- ecutive. A "Group Park" programmed function key is configured on the first and second executive phones. Parking a call on the first phone: Press the "Group Park"...
  • Page 108: Using Signal Call

    Making calls in an executive-secretary team Step by Step Using signal call If a "Buzz" programmed function key is configured on your executive phone, you can press a key to send a sig- nal call to a specific destination phone (e.g. to a secre- tary phone).
  • Page 109: Individual Phone Configuration

    Individual phone configuration Step by Step Individual phone configuration Setting contrast Press one of the keys shown in idle mode page 19. Display contrast? Select and confirm the option shown. Modify the setting. Keep pressing the key until the de- sired contrast is set.
  • Page 110: Room Character For Speakerphone Mode

    Individual phone configuration Step by Step Room character for speakerphone mode To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment using "Nor- mal room", "Room with echo"...
  • Page 111: Testing The Phone

    Testing the phone Step by Step Testing the phone Testing functionality You can test and determine your phone’s functionality: • Are all key LEDs working? • Is the display working? • Do all keys work? • Are the loudspeaker, handset, ring volume, ring tone, alert tone and speakerphone mode function- ing correctly? The following may be checked by service personnel:...
  • Page 112: Special Parallel Call (Ons) Functions

    Special parallel call (ONS) functions Step by Step Special parallel call (ONS) functions If your phone is part of an ONS group (ONS = "One Number Service"), you can be reached on all other phones in this group as well as on your own phone. To set up an ONS group, contact your service personnel.
  • Page 113: Fixing Problems

    Fixing problems Step by Step Fixing problems Responding to error messages on the screen Possible causes: Time exceeded Maximum input time exceeded. Handset not replaced. Possible reactions: Make entries more quickly, avoid long pauses between key presses. Possible causes: Please try later System is overloaded, no line free, queue full.
  • Page 114 Fixing problems Step by Step Possible causes: Not authorized a) Disabled function selected. b) Incorrect PIN entered. Not allowed Possible reactions: a) Apply for authorization for disabled function from relevant service personnel. b) Enter correct PIN. Possible causes: Not available Incomplete phone number entered, star or hash key not pressed.
  • Page 115: Contact Partner In The Case Of Problems

    Fixing problems Contact partner in the case of problems In the case of faults that continue for more than 5 minutes, for example, con- tact your service personnel. Troubleshooting Pressed key does not respond: Check if the key is stuck. Telephone does not ring: Check whether the "Do not disturb"...
  • Page 116: Labeling Keys

    • With a computer via the Internet: You can find the "online labeling tool" together with the user interface at http://wiki.siemens-enterprise.com/index.php/Key_Labelling_Tool • Select the appropriate key labeling tool in your language. You can use the tool online via the browser or you can download it for local use.
  • Page 117: Index

    Index Index Delayed call forwarding ......64 Dialing with line keys .......... 91 Do not disturb ..........80 Accept call DSS key (executive-secretary) ......105 answering calls ........40 Answering calls call waiting ..........47 with line keys .......... 89 dialing ............
  • Page 118 Index Key modules Parking a call ..........14 ..........56 Keypad Phone settings ............18 .......... 109 Pickup call (team) ............41 Primary line ..........86 Privacy ............79 line keys ........... 88 Private line ........... 87 LED display Product designation ........
  • Page 119 Index Telephone maintenance Variable call forwarding ......115 ....... 34, 35 Three-party conference Voicemail ......97 ............. 94 Toggle/Connect Volume .......... 29 Tone dialing keys ..........55 ............15 Troubleshooting ........115 ............. 27 Two-way intercom system ....... 59 Unanswered calls ........
  • Page 120: Hipath 4000 Service Menu

    HiPath 4000 service menu HiPath 4000 service menu If you click on one of the blue options, you switch to the chapter with the corresponding description. Please note that not all of the listed options and other options on your HiPath 4000 system may not be enabled.
  • Page 121 HiPath 4000 service menu Forwarding station Enter station no: e.g. 23800 Enter ID No.? Completed? Forwarding station Variable call forw.? Dial again? Completed? No.? Return? Return? Return? Return? Return? CAMP-ON is off Activate? Feature settings? Camp-on? Next feature? Return? Do not disturb is off Activate? Do not disturb? Next feature?
  • Page 122 HiPath 4000 service menu Call forwarding is off Activate? Call forwarding? Next feature? Return? Forwarding station Enter station no: E.g.123456 No.? Forwarding station Variable call forw.? Completed? No.? Next feature? Dial again? Return? Return? Return? Return? Speed-dial number: Use speed dialing? Please dial: Return? View feature key...
  • Page 123 HiPath 4000 service menu More features? Call Pickup? Save? Return? More features? Return? Return? Return? PIN and COS: PIN / COS? Enter station no: e.g. 123456 PIN 1? PIN 2? Dial again? PIN 3? PIN 4? PIN 5? Enter ID e.g.
  • Page 124 HiPath 4000 service menu Privacy on? DTMF suffix dialing? Return? Phone test: Asset ID E.g. 8c 2a 05 5a Phone test? Asset ID? Firmware version V2R0.16.0 HFA C01 Firmware version? Return? Cancel?
  • Page 125 Hofmannstr. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2000-U144-3-7619 The information provided in this document contains merely general descriptions or char- acteristics of performance which in case of...

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Hipath 4000