Quick Guide For Frequent Problems - Physis Piano H1 Reference Manual

Reference Manual – Troubleshooting
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Upgrade error. Wave upgrade error. Please contact service@physispiano.com attaching the file upgrade.log
from your USB drive. Please switch off and on the instrument: the system cannot install the sounds contained in the
.hdse file. Please contact the customer care service, by writing an e-mail to the address
Remember to describe the error encountered, and attach the upgrade.log file saved on the USB pen that has been
used for the upgrade.
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Corrupted upgrade file: the .vpu upgrade file is corrupted. Visit the website
again the file and perform a new upgrade.
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Upgrade file not found: the system cannot find one or more of the upgrade files. Check that all files are in the USB
drive. If this does not solve the problem, visit the website
perform a new upgrade.
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Upgrade warning [file name].hdse is corrupted. Please switch off and on the instrument: the .hdse upgrade file is
corrupted. Visit the website
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Upgrade error. Kernel upgrade failed. Please contact service@physispiano.com attaching the file upgrade.log
from your USB drive. Please switch off and on the instrument: the system cannot install the kernel contained in the
.vpu file. Please contact the customer care service, by writing an e-mail to the address
Remember to describe the error encountered, and attach the upgrade.log file saved on the USB pen that has been
used for the upgrade.
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Sorry, no modules found for this kernel: NOT upgrading modules. Please contact service@physispiano.com
providing the following information: kernel version: V.V.VV.viscount.DDDDDDDD, FW version: X.X.X: the kernel
currently installed in your instrument is not fully compatible with the operating system. The instrument will work
nonetheless, however, you should write an e-mail to the customer service at the address service@physispiano.com,
writing down the error as "kernel version: V.V.VV.viscount.DDDDDDDD, FW version: X.X.X.". Instead of V, D and X
indicate the digits shown on your Physis Piano display.
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Err V.V.VV.viscount.DDDDDDDD. System upgrade needed: the kernel release V.V.VV.viscount.DDDDDDDD
currently installed on your instrument is not fully compatible with the operating system. Press [EXIT] to keep using the
instrument, however, you ought to update your instrument with the latest .vpu update, as some functions might be
compromised.
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Upgrade error. No free space left on internal memory. Please switch off and on the instrument: the free space on
the memory is not enough to complete the system upgrade. Copy on a USB pen some of the files from the "Songs"
folder (mainly audio files) and then erase them from the internal memory. Should the update fail again, get in touch
with the customer service by writing an email to the address service@physispiano.com; always write down the error
that has occurred, and attach the upgrade.log file saved on the USB pen you have used during the upgrade.
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No free space available: there is not enough free space on your internal memory or USB pen to complete the copy.
Free space, deleting files not necessary, then retry the copy.

6.2 QUICK GUIDE FOR FREQUENT PROBLEMS

I cannot switch on my Physis Piano.
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Check that the power cable is connected to the instrument and to the power socket. (see par. 3.3 User Manual).
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Check that the power socket works properly.
Physis Piano is silent.
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Check that the speaker system is properly connected and working (see par. 3.2, User Manual).
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If using headphones, check that they are properly connected and working (see par. 3.2 User Manual).
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Check that the volume of your Physis Piano and speakers is not too low.
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Check that the expression pedal (see par. 11.5 on User Manual and 5.1 on Reference Manual) is not set at minimum
value (or maximum, according to the Polarity parameter).
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Check that one or both Parts are not set as Local Off, on the Midi page under the FUNCTION menu (see par. 11.7
User Manual).
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If an external MIDI unit is connected through the [MIDI IN] port, make sure that such unit is not sending volume
commands, setting the volume to minimum.
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Make sure that the LEVEL parameters of the MIXER are not set as 0 or very low.
Physis Piano's sound output is intermittent.
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Check that the cables connecting Physis Piano to the speakers are properly connected.
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Make sure that cables and connectors sending the sound to the speakers are not damaged.
Physis Piano sounds with a distortion.
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Check that the instrument's volume is not too high for the speaker system. Also check the gain, input and output
volume parameters of the speaker system.
Physis Piano is not in tune with the other instruments.
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Check the fine tuning and temperament settings of your Physis Piano (see par. 11.6 , User Manual).
http://www.physispiano.com
http://www.physispiano.com
http://www.physispiano.com
to download again the file and perform a new upgrade.
32
service@physispiano.com.
to download
to download again the file and
service@physispiano.com.