Troubleshooting; Error Messages - Physis Piano H1 Reference Manual

6. TROUBLESHOOTING

6.1 ERROR MESSAGES

These are the error messages that might appear on the display:
−
Please insert USB device: this message appears when attempting to access the USB drive through the file manager
or to start a system update, while no USB drive is connected to the instrument. If the USB pen is actually connected to
the instrument, try to unplug and then plug again; also make sure that the USB pen is formatted with the FAT32 file
system.
−
Piano pedals: conflict detected: the three-pedal set is connected to the [AUX STAND] port, while at the same time
one or more pedals are connected to the [SUSTAIN], [SOSTENUTO] and/or [SOFT] ports. In this case an error occurs,
as more than one pedal is assigned to the same function.
−
This is not the right folder: this error might occur when attempting to copy (Copy-Paste function of the File Manager,
under the FUNCTION menu) either a .mem file to the "Sounds" subfolder, or an .snd file to the "Memories" subfolder.
This also happens when copying a .snd file to a different Sound family (e.g. a Piano Sound to the Mallet family) or a
"Sounds" subfolder to the "Memories" folder (or vice-versa).
−
This is not a valid file type: this error occurs when attempting to copy an invalid file to the "Sounds" or "Memories"
folders (using the Copy-Paste function under the FUNCTION menu). The only valid file types for these folders are:
.snd, .mem, .mid and .pls.
−
File version not supported by current O.S.: this error occurs when attempting to copy (Copy-Paste function of the
File Manager, FUNCTION menu) .snd or .mem files created with an instrument running a new operating system to the
"Sounds" or "Memories" folder of an instrument running an older version. In order to use these files, update your
instrument's operating system.
−
Function not allowed on this entry: this error occurs when attempting to delete the "Sounds" or "Memory" directories
(or their content) from the internal memory, through the Erase function (File Manager). These are system directories
and cannot be deleted (along with their content).
−
No created file: the .mid file could not be created, because it has not been assigned a name.
−
No saved play-list: the .pls could not be created because it has not been assigned a name.
−
One or more files in the play-list were not found: could not find one or more of the files included in the current
playlist.
−
Empty play-list: the playlist is empty; none of its files could be found.
−
Upgrade warning. HDSE sounds vX.X required, but Y.Y was found on flash. Please switch off and on the
instrument: the HDSE Sounds version, identified as Y.Y and currently installed on your instrument, is not compatible
with the operating system. Your current oprating system needs the HDSE Sounds version identified as X.X. Restart the
instrument if you wish to play anyways; however, keep in mind that you ought to install the required version as soon as
possible.
−
HDSE sounds vX.X required, but Y.Y was found on flash: : the HDSE Sounds version, identified as Y.Y and currently
installed on your instrument, is not fully compatible with the operating system. Your current oprating system needs the
HDSE Sounds version identified as X.X. Press [EXIT] to continue using the instrument, but keep in mind that you have
to install the required version as soon as possible.
−
Upgrade warning. HDSE sounds incremental upgrade from vX.X to v.Y.Y requires v.X.X but vZ.Z was found on
flash. Please switch off and on the instrument: if this error occurs, you are currently attempting to update the HDSE
Sounds through a "step update" file (named "hdse-vY.Y-from-vX.X.hdse"). Y.Y indicates the version you are currently
installing, while X.X is the version that must already be installed on the instrument in order to perform the update.
However, your system currently runs the Z.Z version of the Sounds. Switch off, then switch on again and then install the
X.X update, or a step update from Z.Z to X.X.
Normally, these files are available on the website
contact the customer care service by sending an e-mail to
−
HDSE vX.X data damaged, need a full upgrade to vY.Y. Please switch off and on the instrument: the
HDSESounds, version X.X, running on your instruments contain errors. For a complete update of the HDSE sounds,
write an e-mail to the customer care service, through the e-mail address service@physispiano.com.
−
Upgrade error. File extraction error. Please contact service@physispiano.com attaching the file upgrade.log
from your USB drive. Please switch off and on the instrument. Please switch off and on the instrument: an error
has occurred while extracting th .vpu file. Check that the USB drive is properly connected and working. If the USB
drive is not the problem, download again the update from the website
update again. If the problem has not been solved yet, please get in touch with the customer care service, by writing an
e-mail to the address service@physispiano.com. Remember to describe the error encountered, and attach the
upgrade.log file saved on the USB pen that has been used for the upgrade.
−
Upgrade error. DSP boot failure. Please contact service@physispiano.com attaching the file upgrade.log from
your USB drive. Please switch off and on the instrument. Please switch off and on the instrument: an error has
occurred in the instrument sound generation process. Please contact the customer care service, by writing an e-mail
service@physispiano.com.
to the address
file saved on the USB pen that has been used for the upgrade.
http://www.physispiano.com;
service@physispiano.com
Remember to describe the error encountered, and attach the upgrade.log
31
Reference Manual – Troubleshooting
should the needed file not be available,
asking for the update file.
http://www.physispiano.com
and perform the