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Lexmark X6100 User Manual

Lexmark international printer/fax/scanner/copier user's guide x6100.
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X6100 Series
User's Guide for Windows
• "Learning about your All-In-One" on page 9
Information about the printer parts and software.
• "Networking" on page 75
How to use your All-In-One in a network environment.
• "Maintaining your All-In-One" on page 76
Caring for your print cartridges and ordering supplies.
• "Troubleshooting" on page 87
Information about setup problems, error messages, print quality problems,
paper jams, and much more.
www.lexmark.com

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Troubleshooting

   Also See for Lexmark X6100

   Summary of Contents for Lexmark X6100

  • Page 1

    X6100 Series User’s Guide for Windows • “Learning about your All-In-One” on page 9 Information about the printer parts and software. • “Networking” on page 75 How to use your All-In-One in a network environment. • “Maintaining your All-In-One” on page 76 Caring for your print cartridges and ordering supplies.

  • Page 2

    Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.

  • Page 3: Table Of Contents

    Contents Contents ... i Finding more information ... 1 Setting up your All-In-One ... 3 Set up the All-In-One ... 3 Learning about your All-In-One ... 9 Understand the All-In-One parts ... 9 Use the control panel ... 13 Use the All-In-One software ... 16 Loading paper and originals ...

  • Page 4

    Scan using the All-In-One software and the scanner glass ... 42 Scan using the control panel and the ADF ... 44 Scan using the All-In-One software and the ADF ... 45 Scan multiple images ... 46 E-mail a scanned image or document ... 46 Save an image on your computer ...

  • Page 5

    Align the print cartridges ... 81 Improve print quality ... 82 Preserve the print cartridges ... 85 Clean the scanner glass ... 85 Order supplies ... 86 Troubleshooting ... 87 Setup troubleshooting ... 87 General troubleshooting ... 87 More troubleshooting options ... 103 Fax troubleshooting ...

  • Page 7: Finding More Information

    • Creating projects • Maintaining your All-In-One • Setup and general troubleshooting Help The Help provides information on using the All-In-One software. To access the help: Click the Lexmark X6100 Series All-In-One Center icon on your desktop, and then click Help.

  • Page 8

    The Web site has information on: site • Upgrades–Software upgrade information • Customer Care–Contact information, order status, warranty, and repair information • Downloads–Drivers • Reference–Printer documentation and product specifications You can get more information from the Lexmark Web site at: http://support.lexmark.com/.

  • Page 9: Setting Up Your All-in-one

    However, you can also connect your All-In-One with equipment, such as a telephone, an answering machine, or a computer modem. Note: The X6100 Series All-In-One is an analog device that works best when directly connected to the wall jack. Other devices (such as a telephone or answering machine) can be successfully attached to pass through the All-In-One, as described in the setup steps.

  • Page 10

    Equipment • All-In-One • telephone • answering machine • three phone cords • All-In-One • telephone • computer modem • three phone cords Note: The phone cord must be connected into the correct position. Benefits Receive both incoming voice messages and faxes.

  • Page 11: Connecting Directly To A Telephone Wall Jack

    Connecting directly to a telephone wall jack Connect a phone cord from the wall jack port on the All-In-One to the telephone wall jack. Connecting to a telephone If your All-In-One does not have a handset, you can connect a telephone to your All-In-One to use the fax line as a normal telephone line.

  • Page 12

    Connect a phone cord from the wall jack port on the All-In-One to the telephone wall jack. Note: Special setup option shown on page 56 for manual receive modes.

  • Page 13: Connecting To An Answering Machine

    Connecting to an answering machine Connect a phone cord from the telephone to the answering machine. Remove the protective plug from the telephone/answering machine port on the back of the All-In-One. Connect a phone cord from the answering machine to the telephone/answering machine port on the All-In-One.

  • Page 14: Connecting To A Computer Modem

    Connecting to a computer modem Connect a phone cord from the telephone to the computer modem. Remove the protective plug from the telephone/answering machine port on the back of the All-In-One. Connect a phone cord from the computer modem to the telephone/ answering machine port on the All-In-One.

  • Page 15: Learning About Your All-in-one

    Note: You do not have to attach your All-In-One to your computer to make copies or send faxes. The Lexmark X6100 Series is available in two models. One model has an Automatic Document Feeder (ADF), and the other does not. The table on...

  • Page 16

    A Lexmark X6100 Series with an ADF: Automatic Document Feeder (ADF) Control panel Display A Lexmark X6100 Series without an ADF: Control panel Display Paper exit tray Paper support ADF input tray ADF exit tray Top cover Paper support Top cover...

  • Page 17

    Scanner unit Scanner lock Scanner support USB cable port Telephone/answering machine port Power supply connector Wall jack port...

  • Page 18

    Use the: Automatic Document Feeder (ADF) ADF exit tray ADF input tray Display Control panel Paper exit tray Paper support Power supply connector Scanner lock Scanner support Scanner unit Telephone/answering machine port Top cover USB cable port Wall jack port When you want to: Copy or fax multiple pages.

  • Page 19: Use The Control Panel

    Use the control panel The control panel buttons help you scan, copy, fax, and customize documents. When Power is lit, the All-In-One is on. You can select a mode from the Mode area, select or change settings using several of the buttons, and initiate a scan, copy, or fax from the Start buttons on the far right.

  • Page 20

    Press: Scan Quality Number of Copies Lighter/Darker Reduce/Enlarge Left arrow Select Options Right arrow Speed Dial Enter scan mode (possible when the All-In-One is attached to a computer). Note: This button is lit when the All-In-One is in scan mode. Enter fax mode.

  • Page 21

    Press: A keypad number or symbol Redial/Pause Color Black Enter text on the control panel If you want to create a speed dial list using the control panel, you need to enter text using the keypad buttons. To enter text: Find the number button that corresponds to the letter you want to enter and press it repeatedly until the correct letter appears.

  • Page 22: Use The All-in-one Software

    Print Properties (page 19) • Lexmark Photo Editor (page 21) • Lexmark X6100 Series Solution Center (page 22) • Optical Character Recognition (page 23) Using the Fax Setup Utility Use this utility to adjust the fax send and receive settings. When you save the settings, they apply to every fax you send or receive.

  • Page 23

    • From the Lexmark All-In-One Center, click the Maintain/ Troubleshoot tab and then click Display the Fax Setup Utility.

  • Page 24

    The following table contains the Fax Setup Utility tabs. On this tab: You can: Send • Enter your name and fax number. • Select a maximum send speed and a print quality for • Choose whether to scan the entire document before •...

  • Page 25: Using Print Properties

    Using the Lexmark All-In-One Center To access the Lexmark All-In-One Center, the software driver for your Lexmark X6100 Series: • Double-click the Lexmark X6100 Series All-In-One Center desktop icon. • Click Start Programs All-In-One Center. You can use the Lexmark All-In-One Center to: •...

  • Page 26

    With your document open, click File In the Print dialog box, click Properties, Preferences, Options, or Setup (depending on your program or operating system). The Print Properties screen appears. Print.

  • Page 27

    The Photo Editor lets you adjust photo attributes (brightness, contrast, red eye reduction, and orientation) of scanned images. You can also crop an image or erase part of it. To access the Lexmark X6100 Series Photo Editor, click Start Programs Lexmark X6100 Series...

  • Page 28: Using The Lexmark Solution Center

    Using the Lexmark Solution Center The Lexmark Solution Center (LSC) provides All-In-One help and information about printer status, paper type detected, and ink levels. There are two ways to open the LSC: • Click Start Programs Solution Center. • From the All-In-One Center, click the Maintain/Troubleshoot tab and click on a topic.

  • Page 29: Using Optical Character Recognition

    Advanced Using Optical Character Recognition You can use Optical Character Recognition (OCR) to edit document text. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. From the Productivity Tools list, select Edit text found in a scanned document (OCR).

  • Page 30: Loading Paper And Originals

    Loading paper and originals The basic functions of your All-In-One are the copy, scan, print, and fax functions. First, learn how to load paper into your All-In-One with the following instructions. Then, read on to learn how to copy, scan, print, and fax.

  • Page 31

    Note: The top of letter size paper should be slightly above the paper support. Load banner paper into the paper support Place a stack of banner paper (20 sheets or less) on the top cover, and feed in the first sheet. Place the paper against the right side of the paper support.

  • Page 32

    Note: Once the All-In-One begins printing, wait until you can see the leading edge of the banner exiting the All-In-One, and then carefully unfold the paper down to the floor in front of the All-In-One.

  • Page 33

    Follow these guidelines when loading paper in the paper support. Load up to: Make sure: 100 sheets of • The paper is loaded vertically against the right side of the plain paper • The paper guide is against the left edge of the paper. Note: To load letterhead, make sure the front of the letterhead faces you, and feed the top of the letterhead into the All-In-One first.

  • Page 34: Load An Original Document Into The Adf

    Load up to: Make sure: 100 sheets of • The print side of the paper faces you. custom size paper • Your paper size fits within these dimensions: Width Length • The paper guide rests against the left edge of the paper. 25 iron-on •...

  • Page 35

    Note: You can load A4, Letter, or legal size paper into the ADF text side up. Note: You cannot load small images in the ADF. Place small images on the scanner glass. Note: Make sure you select paper type and paper size in Print Properties.

  • Page 36: Load An Original Document On The Scanner Glass

    Load an original document on the scanner glass Make sure your computer and your All-In-One are on. Open the top cover. Place the original document face down on the scanner glass in the upper left corner. Close the top cover. Note: Make sure you select paper type and paper size in Print Properties.

  • Page 37: Copying

    Copying You can use your All-In-One to copy in several ways. Copy using the control panel and the scanner glass Make sure your All-In-One is on. Open the top cover.

  • Page 38

    Place the item you want to copy face down on the scanner glass in the upper left corner. Make sure the top of the document faces left. Close the top cover, and then load paper in the paper support. From the Mode area on the control panel, press Copy to enter copy mode.

  • Page 39: Copy Using The Control Panel And The Adf

    If you want to make more than one copy, press the numbers on the keypad that correspond with the number of copies you want to make. From the Start area on the control panel, press Color to create a color copy of a color image or press Black to create a black and white copy.

  • Page 40: Copy Using The All-in-one Software And Scanner Glass

    From the Start area on the control panel, press Color to create a color copy of a color image or press Black to create a black and white copy. Copying appears on the display. Copy using the All-In-One software and scanner glass Make sure blank paper is loaded in the paper support.

  • Page 41

    Place the item you want to copy face down on the scanner glass in the upper left corner. Close the top cover. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. Click See More Copy Settings.

  • Page 42: Copy Using The All-in-one Software And Adf

    Load up to 50 sheets of your document face-up into the ADF (available on some models). From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. Click See More Copy Settings.

  • Page 43: Control Panel Menus

    Note: To choose a paper size or further customize your copy job, click Display Advanced Copy Settings. Click Copy Now. Control panel menus When you press the Options button repeatedly, the following menu headings appear. Copy mode From this sub menu: BLANK PAPER SIZE BLANK PAPER TYPE You can:...

  • Page 44

    From this sub menu: REPEAT IMAGE COLOR ORIGINAL SIZE CONTENT TYPE COLLATE-BLACK KEY PRESS TONE MAINTENANCE POWER SAVE CLEAR SETTINGS You can: Specify how many copies of one image you want on one page: • 1 x per page • 4 x per page •...

  • Page 45

    From this sub menu: SET DEFAULTS LANGUAGE Note: The option currently selected is noted with an asterisk (*) on the display. You can: Set your default settings to: • Use Factory • Use Current Select a language for all display text.

  • Page 46: Scanning

    Scanning You can use your All-In-One to scan in several ways. Scan using the control panel and the scanner glass Make sure your All-In-One is on and connected to your computer. Open the top cover.

  • Page 47

    Place the item you want to scan face down on the scanner glass in the upper left corner. Close the top cover. From the Mode area on the control panel, press Scan to put the All-In-One in scan mode. Press the right arrow button to scroll through the list of possible programs to which you can scan.

  • Page 48: Scan Using The All-in-one Software And The Scanner Glass

    Press Select when the program to which you want to scan appears. From the Start area on the control panel, press Black to begin a black and white scan or Color to begin a color scan. Scan using the All-In-One software and the scanner glass Make sure your computer and All-In-One are on.

  • Page 49

    Place the item you want to scan face down on the scanner glass in the upper left corner. Close the top cover. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears.

  • Page 50: Scan Using The Control Panel And The Adf

    From the Send scanned image to: drop-down box, select your scan destination. Click See More Scan Settings. Answer the other questions on your screen to further customize your scan job. Click Scan Now. Scan using the control panel and the ADF Make sure your computer and All-In-One are on.

  • Page 51: Scan Using The All-in-one Software And The Adf

    Make sure your computer and All-In-One are on. Load up to 50 sheets of the original document face up into the ADF (available on some models). Double-click the Lexmark X6100 Series All-In-One Center desktop icon. The All-In-One Main Page appears.

  • Page 52: Scan Multiple Images

    Scan multiple images You can scan multiple images at once to save time: Put the first sheet on the scanner glass. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. From the Send scanned image to: drop-down box, select your scan destination.

  • Page 53: Save An Image On Your Computer

    Click Attach Now. Write a note to accompany the attached photo, and then send it. Save an image on your computer From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. From the Productivity Tools area, click Save an image on my computer.

  • Page 54

    Place the document or pattern you want to enlarge or reduce face down on the scanner glass. Close the top cover. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. Click Preview Now.

  • Page 55

    From this sub menu: CLEAR SETTINGS SET DEFAULTS LANGUAGE Note: The option currently selected is noted with an asterisk (*) on the display. You can: Select when you want your All-In-One to return to the default settings: • After two minutes •...

  • Page 56: Printing

    When your All-In-One is attached to your computer, you can print black and white or color collated copies. To print collated copies: Make sure you have paper loaded in the paper support. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears.

  • Page 57: Print More Than One Page On A Sheet Of Paper

    Press Select. Print more than one page on a sheet of paper Make sure paper is loaded. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. From the Productivity Tools area, click More than one page on a sheet of paper.

  • Page 58: Print Repeating Images

    You can print the same image multiple times, as few as two per page and as many as eight per page, on one sheet of paper: Load A4 or letter size paper in the paper support. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears.

  • Page 59: Print A Banner

    Print a banner Place a stack of banner paper (20 sheets or less) on the top cover, and feed in the first sheet. With your document open, click File Click Properties. From the I Want To menu, click Print a banner. Follow the instructions on your screen.

  • Page 60

    Note: Once the All-In-One begins printing, wait until you can see the leading edge of the banner exiting the All-In-One, and then carefully unfold the paper down to the floor in front of the All-In-One.

  • Page 61: Faxing

    Faxing You can use your All-In-One to send color or black and white faxes. You can send and receive (see page 55) A4, legal, and letter size documents. If you want to... Receive a fax Send a fax Customize a fax job Receive a fax You can choose to receive a fax automatically, manually, or through an answering machine.

  • Page 62

    Note: For your All-In-One to receive a color fax, the machine from which you are receiving must also support color faxes. Automatically Recommended for a dedicated fax line. Your All-In-One will automatically accept incoming faxes. If you change your settings and want to reset to automatic answering mode: From the control panel, press Fax.

  • Page 63: Send A Fax

    The All-In-One receives your fax. Note: To successfully accept an incoming fax, you must use the telephone that is directly attached to the All-In-One. Answering machine Recommended for a shared fax and telephone line. To receive a fax if you are connected through an answering machine: From the control panel, press Fax.

  • Page 64

    Put the first page of your document face down on the scanner glass in the upper left corner. Close the top cover. On the control panel, press Fax. Using the numbers on the keypad, enter the fax number. Press Black or Color.

  • Page 65

    Do you have another page? • If not, press 2 to answer No. • If yes, press 1, then follow these steps: When your machine prompts you for another page, place the second page of your document face down on the scanner glass. Press Select.

  • Page 66

    Use the control panel and ADF Make sure your All-In-One is on. Load up to 50 sheets of your original document face up in the ADF. On the control panel, press Fax. Use the keypad to: • Enter the fax number, and then press Black or Color. •...

  • Page 67: Send A Fax From Your Pc

    To send a fax from your computer program using the fax modem in your All-In-One: With your document open, click File In the printer list, select the Fax Lexmark X6100 Series printer. To send a soft copy fax, follow the instructions in the program that launches.

  • Page 68: Customize A Fax Job

    Customize a fax job There are several fax features on your Lexmark X6100 Series that make sending faxes more efficient. Setting Up Speed Dial Using the computer (recommended) Click Start Programs All-In-One Center Click the Speed Dial tab. Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.

  • Page 69: Using Speed Dial

    Using Speed Dial To make sending faxes easier, you can enter up to 100 speed dial numbers. You can enter 80 individual fax numbers and 20 groups that can hold up to 5 phone numbers each. Press Fax. Press Speed Dial. The first speed dial number in the list appears.

  • Page 70

    Enter the time you want your fax to send. Press Select. If your All-In-One is in 24 hour mode, the screen will return to the default display. If the machine is set to 12 hour mode, press 1 for AM or 2 for PM. Using the keypad, enter the fax number.

  • Page 71

    Press Speed Dial and then: • Use the arrow buttons to scroll through the speed dial list to find the desired fax number, and then press Black or Color. • Press the keypad buttons to enter a two-digit number (viewable in the upper left corner of the display), and then press Black or Color.

  • Page 72

    Press Options repeatedly until Advanced Fax appears. Press Select. Press Options repeatedly until Distinctive ring appears. Select a distinctive ring: • Any (default; This setting answers any type of ring.) • Single ring • Double ring • Triple ring...

  • Page 73

    Use the Fax Setup Utility You can adjust the fax settings in the Fax Setup Utility. These settings apply to the faxes you send or receive. Click Start Programs Lexmark X6100 Series Fax Setup Utility. Click each tab and change the settings as desired.

  • Page 74

    From this sub menu: ANSWER FAX WHEN DELAY UNTIL ON HOOK DIAL RINGER TONE KEY PRESS TONE SPEAKER VOLUME You can: Select how a fax is received. • Automatically: After 1 ring After 2 rings (default) After 3 rings After 5 rings •...

  • Page 75

    From this sub menu: EDIT SPEED DIAL EDIT TIME/DATE PERSONALIZE FAX BLANK PAPER SIZE BLANK PAPER TYPE FAX FORWARD ADVANCED FAX You can: Do these things to your speed dial list: • Add to it • Remove a number from it •...

  • Page 76: Advanced Fax Options

    From this sub menu: MAINTENANCE CLEAR SETTINGS SET DEFAULTS Advanced Fax options From this Advanced Fax option: Redial attempts Redial interval You can: • Check ink levels. • Change cartridges. • Align cartridges. • Clean cartridges. • Print a test page. Note: Some links will not work while a job is in progress.

  • Page 77

    From this Advanced Fax option: Fax confirmation Activity report generation Fit fax to page Fax footer Dialing method Ring pattern Dial prefix Scan before dial You can select: • (no status page is printed) • Print for all (prints a status report after each fax you send including jobs that have errors).

  • Page 78

    From this Advanced Fax option: Max send speed Error correction Language You can select: A bps speed: • 33,600 (default) • 31,200 • 28,800 • 26,400 • 24,000 • 21,600 • 19,200 • 16,800 • 14,400 • 12,000 • 9,600 •...

  • Page 79

    From this Advanced Fax option: Country code You can select: • Argentina • Australia • Austria • Belgium • Brazil • Bulgaria • Canada • Chile • Columbia • Croatia • Czech Republic • Denmark • Ecuador • Egypt • Estonia •...

  • Page 80

    From this Advanced Fax option: Country code (continued) Note: The option currently selected is noted with an asterisk (*) on the display. You can select: • Peoples Republic of China • Peru • Philippines • Poland • Portugal • Puerto Rico •...

  • Page 81: Networking

    A network is a group of devices connected to each other for the purpose of sharing information. You can purchase a network adapter from Lexmark separately. Here is a quick look at what you can do if you are considering using your All-In-One across a network: •...

  • Page 82: Maintaining Your All-in-one

    Maintaining your All-In-One Replace the print cartridges The Lexmark X6100 Series uses the following cartridges: Item: Black cartridge Color cartridge Note: For information about ordering supplies, see page 86. Make sure the All-In-One is on. Lift the scanner unit until the scanner support keeps it open.

  • Page 83

    Squeeze the tabs on the cartridge lids, and then lift the lids. Remove the old cartridges. Store them in an air-tight container or dispose of them. If you are installing new cartridges, remove the foam, sticker, and transparent tape from the bottom of the cartridges. Warning: Do not touch the gold contact area on the cartridges.

  • Page 84

    Insert the black cartridge in the left carrier and the color cartridge in the right carrier. Snap the lids closed.

  • Page 85

    Lift the scanner unit, and then push the scanner support to the right while lowering the scanner unit until it is completely closed.

  • Page 86

    Load paper into the paper support. Use the buttons on the control panel to answer the questions that appear on the display: If the color cartridge you installed is new (it has never been used), press Select. If it is old (it has been used), press the right arrow button once, and then press Select.

  • Page 87: Align The Print Cartridges

    The part number that appears should be the number of the cartridge you are using. Press Select to choose the part number that appears. If you installed new cartridges, continue with “Align the print cartridges” to ensure proper installation. Align the print cartridges There are two instances when you align your print cartridges: after installing new cartridges and to solve print quality problems.

  • Page 88: Improve Print Quality

    Press the right arrow until Align Cartridges appears, and then press Select. An alignment page prints. Once this page prints, your automatic alignment is complete. Improve print quality If you are not satisfied with the print quality of your document, make sure you: •...

  • Page 89

    Using the Lexmark All-In-One Center Load paper. For help, see page 24. Click Start Programs Lexmark X6100 Series All-In-One Center. From the Maintenance tab, click Clean to fix horizontal streaks. Click Print. A nozzle page prints, forcing ink through the nozzles to clean the clogged nozzles.

  • Page 90

    Gently hold the cloth against the nozzles for about three seconds, and then wipe in the direction shown. Nozzles Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown.

  • Page 91: Preserve The Print Cartridges

    Lexmark’s warranty does not cover repair of failures or damage caused by a refilled cartridge. We do not recommend use of refilled cartridges. Refilling cartridges can affect print quality and cause damage to the All-In-One.

  • Page 92: Order Supplies

    Order supplies To order All-In-One supplies or to locate a dealer near you, contact the Lexmark Web site at www.lexmark.com. Item: Black cartridge Color cartridge USB cable Part number: 83 or 88 12A2405...

  • Page 93: Troubleshooting

    You unlock the scanner bed by pushing the scanner lock down. For help locating the scanner lock, see the picture of the All-In-One on page 11. • You only have one Lexmark X6100 Series attached to your computer. • Your operating system is compatible with your All-In-One. The...

  • Page 94

    Note: If you have not unlocked the scanner, you will hear a loud banging noise when you turn the All-In-One on. • You install both of the print cartridges. The Lexmark X6100 Series only works if you have both cartridges installed. For help installing the cartridges, see page 76.

  • Page 95: Document Does Not Print

    Check your All-In-One status to make sure your document is not being held or paused. To check All-In-One status: Click Start Double-click the Lexmark X6100 Series icon, and then click Printer. Make sure no check mark appears next to Pause Printing. Print a test page.

  • Page 96: Document Misfeeds Or Jams

    • Reduce the print quality resolution (Quick and Normal print more quickly than Better and Best). Note: Photos or documents containing graphics may take longer to print than regular text. • Consider purchasing more Random Access Memory (RAM) for your computer.

  • Page 97

    • Place the All-In-One on a flat, level surface. • Select the correct paper type and size. • If you are printing a banner, make sure you select Letter Banner or A4 Banner in Print Properties. For help, see page 19. Paper jams If a paper jam occurs in the paper support, remove the paper from the All-In-One.

  • Page 98

    Lower the scanner unit to close it. Press Power to turn the All-In-One on, and then print your document. Note: If you are printing a banner, make sure you select Letter Banner or A4 Banner in Print Properties. For help, see “Using Print Properties”...

  • Page 99: Document Prints Poorly

    Open the ADF. Remove the paper jam. Close the ADF. Turn the All-In-One on. Print any missing pages. Document prints poorly Document is too light or too dark You can lighten or darken your document from the control panel. On the control panel, press Lighter/Darker. Press the right arrow to darken your document or the left arrow to lighten it.

  • Page 100

    Vertical, straight lines are not smooth To improve the print quality of vertical, straight lines in tables, borders, and graphs: • Test the cartridge alignment. For help, see page 81. • Clean the nozzles. For help, see page 83. Characters are missing or unexpected Make sure the scanner glass is clean.

  • Page 101: Display Language Is Not Preferable

    Print quality is poor at the edges of the page Like other All-In-Ones, the Lexmark X6100 Series cannot print in the extreme left, right, top, or bottom edges of a page. Use these minimum settings: • Left and right margins: –...

  • Page 102: All-in-one Is Not Communicating With The Computer

    103. Black and white copy quality is unsatisfactory You might need to change an Advanced Copy Setting in the All-In-One Center. From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears.

  • Page 103: Document Has A Checkerboard Pattern

    If you scan or copy from a printed source and see a checkerboard pattern on your document, follow the instructions below to eliminate the pattern. For scanning: From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears.

  • Page 104: Scanned Image Is Unsatisfactorily Cropped

    Scanned image is unsatisfactorily cropped You can turn auto-cropping off or adjust how the image is cropped. To turn auto-cropping off: From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. Click See More Scan Settings.

  • Page 105: Edges Of Scanned Documents Are Cropped

    Note: Make sure the scanner unit closes completely. Fax settings need adjustment From your desktop, double-click the Lexmark X6100 Series All-In-One Center icon. The All-In-One Main Page appears. In the upper left corner, click Maintain/Troubleshoot.

  • Page 106: Error Messages And Flashing Lights

    • Click the ? to get information about ordering supplies. • Order a new cartridge or locate a dealer near you from the Lexmark Web site at www.lexmark.com. For help installing a new cartridge, see page 76. Paper Jam message...

  • Page 107

    Follow the instructions on the display to clear the message. For more help on clearing paper jams, see page 91. Paper Out message If your All-In-One is out of paper, Load paper then press Select appears on the display. Follow these instructions to clear the message from the display. Print your document.

  • Page 108

    Cartridge Error: 50C Your print cartridge has a short. Press Power to turn your All-In-One off. Unplug your All-In-One. Plug in your All-In-One. Turn your All-In-One on. Remove and reinstall the cartridges. Note: If this does not resolve the problem, see “More troubleshooting options”...

  • Page 109: More Troubleshooting Options

    More troubleshooting options If the preceding solutions do not solve the problem you are having with your All-In-One: • Refer to the Lexmark Solution Center software for more troubleshooting information: Click Start Lexmark X6100 Series Solution Center. Click the Troubleshooting tab on the left side of the screen.

  • Page 110: Fax Troubleshooting

    Fax troubleshooting Find the problem below that best matches the problem you are having: Symptom: Problem: Cannot Is the AIO turned on? send fax Are the fax number, country code, and date/time set correctly? Is the AIO using an unsupported line (DSL, ISDN, or cable modem)? Is the telephone line in use by another device?

  • Page 111: Cannot Receive A Fax

    Symptom: Problem: Cannot Is the paper loaded correctly? receive fax Are the sticker and tape removed from the print cartridges? Is a print cartridge low or out of ink? Is Distinctive Ring set correctly? See “Distinctive ring patterns” on Is there a paper jam? Is Call Waiting set correctly? Received Is the original fax loaded upside...

  • Page 112

    Using an unsupported line The fax modem in your AIO is an analog device and cannot be used on an ISDN, DSL, or PBX digital phone service. However, you can connect certain devices to your AIO that let you use the fax function in addition to these digital phone services.

  • Page 113

    If trouble is experienced with this equipment, for repair or warranty information, please contact Lexmark International, Inc. at www.lexmark.com. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 114

    This equipment uses CA11A telephone jacks. Using the X6100 Series All-In-One in Germany The X6100 Series All-In-One requires a German billing tone filter (Lexmark part number 14B5123) to be...

  • Page 115

    This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program. As an ENERGY STAR Partner, Lexmark International, Inc.

  • Page 116

    connections, such as the power supply cord or telephone, during a lightning storm. Mercury statement This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental considerations. For disposal or recycling information, contact your local authorities or the Electronic Industries Alliance: www.eiae.org.

  • Page 117

    31, 33, software 34, 36 cropping, auto 98 custom size paper loading 28 digital photos see Lexmark Photo Editor 21 display, control panel 10 edit document text (OCR) edition notice ii electrical emission statement 108 E-mail document or...

  • Page 118

    28 keypad enter text 15 keypad buttons 15 last page first print 51 left arrow button 14 Lexmark Photo Editor 21 Lexmark Solution Center (LSC) 22 Lexmark Web site 86 Lighter/Darker button 14 lights, blinking 103 loading banner paper 25...

  • Page 119

    24 part numbers black print cartridge color print cartridge 86 USB cable 86 parts 9 photo cards loading 27 Photo Editor, Lexmark 21 photo paper loading 27 poor print quality 93 postcards loading 27 poster 51 Power button 13...

  • Page 120

    87 out of paper 101 paper jam 100 print quality problems Scanned image is unsatisfactorily cropped 98 Scanner will not close setup 87 uninstalling software 103 unlocking scanner 87 USB cable part number use All-In-One software Web site, Lexmark 86...

  • Page 121

    Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2003 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark.com...

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