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Lexmark X6170 4408-K01 Service Manual

X6100 series
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Lexmark™ X6100 Series AIO
4408-XXX
• Table of Contents
• Start Diagnostics
• Safety and Notices
• Trademarks
• Index
Lexmark and Lexmark with diamond
design are trademarks of Lexmark
International, Inc., registered in the
United States and/or other countries.

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Summary of Contents for Lexmark X6170 4408-K01

  • Page 1 Lexmark™ X6100 Series AIO 4408-XXX • Table of Contents • Start Diagnostics • Safety and Notices • Trademarks • Index Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
  • Page 2 1-800-553-9727. In other countries, contact your point of purchase. Lexmark, Lexmark with diamond design, Color Jetprinter, and ColorFine are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    4408-XXX Table of contents Safety information........v Preface .
  • Page 4 4408-00X Maintenance station removal ......4-9 Midframe removal ........4-11 Print engine removal .

  • Page 5: Safety Information

    4408-XXX Safety information • The safety of this product is based on testing and approvals of the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. • The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others.
  • Page 6 4408-XXX Norme di sicurezza • La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. • Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato.
  • Page 7 4408-XXX Pautas de Seguridad • La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. •...
  • Page 8 4408-XXX Informació de Seguretat • La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components específics. El fabricant no es fa responsable de les qüestions de seguretat si s'utilitzen peces de recanvi no autoritzades. •...
  • Page 9 4408-XXX Safety information...

  • Page 10: Preface

    4408-XXX Preface This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions.

  • Page 11: General Information

    4408-XXX 1. General information The Lexmark™ X6170 4408-K01/AK1 and X6150 4408-K02/AK2 machines feature an electro-mechanical color scanner, printer, copier, and fax that creates characters and graphics by composing programmed patterns of ink dots using a printhead and liquid ink. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media.

  • Page 12: Scanner Specifications

    4408-XXX Scanner specifications Scanner Type Flatbed, CCD Scan Modes True Color: 48 Bit Internal (68.7 billion colors) 24 Bit External (16.7 million colors) Gray Mode: 12 Bit Internal (4,096 shades of gray) 8 Bit External (256 shades of gray) Text/Line Art: 1 Bit Per Pixel Scan Method One Pass Scanning...
  • Page 13 4408-XXX Resolution/Quality Selectable via All-In-One GUI for (Applicable when operating via Color/Gray Host) -Quick- 75 x 75 ppi Scan 600 x 300 dpi Print -Normal- 150 x 150 ppi Scan 600 x 600 dpi Print -Better- 200 x 200 ppi Scan 1200 x 1200 dpi Print -Best- 300 x 300 ppi Scan...

  • Page 14: Control Panel

    4408-XXX Control panel Press: Number of Select the number of copies. Copies Lighter/Darker Lighten or darken a copy. Reduce/Enlarge Make the document smaller or larger. Left arrow < Scroll through menu sub-categories. Right arrow> Options Scroll through the list of menu headings. Select Choose the displayed selection.

  • Page 15: Maintenance Approach

    4408-XXX Press: Black Copy Make a black and white copy. Scan Scan after selecting a Scan To destination. Stop/Clear Cancel a scan, print, or copy job, or return to a menu category from a menu sub-category. Power Turn the printer on or off. Maintenance approach The diagnostic information in this manual leads you to the correct field replaceable unit (FRU) or part.

  • Page 16: Abbreviations

    4408-XXX Abbreviations Bill of Material Charge Coupled Device End of Form Electrostatic Discharge Flat Printhead Cable Field Replaceable Unit HVPS High Voltage Power Supply Liquid Crystal Display LVPS Low Voltage Power Supply Original Equipment Manufacturer V ac Volts alternating current V dc Volts direct current Zero Insertion Force...

  • Page 17: Diagnostic Information

    4408-XXX 2. Diagnostic information Start Use the symptom tables, service checks, and diagnostic aids in this chapter, to determine the printer failure. Power-On Self Test (POST) sequence Press the Power button to turn machine on. • The Power, Copy, Scan, and Fax indicator lights turn on. •...

  • Page 18: Post Symptom Table

    4408-XXX POST symptom table Symptom Action No Power, Copy, Go to the “Power service check” on page 2-13. If okay, Fax, or Scan go to the “Control panel problems” on page 2-3. lights and no motors run. Paper feed Go to the “Paper Feed service check”...

  • Page 19: Symptom Tables

    4408-XXX Symptom tables Locate the symptom in the following tables and take the appropriate action. Carrier transport problems Symptom Action • No carrier movement Go to the “Carrier Transport • Slow carrier movement service check” on page 2-6. • Carrier stops •...
  • Page 20 4408-XXX Printer communication table Symptom Action • Not able to print Test Page Check the USB cable and system board cable connections. If okay, replace system board. Go to the “System board removal” on page 4-15. Scanner problems Symptom Action •...
  • Page 21 4408-XXX Paper feed problems Symptom Action • Fails to pick paper Go to the “Paper Feed service • Picks more than one sheet of check” on page 2-10. paper • Picks paper but fails to feed • Paper jams • Paper fails to exit •...

  • Page 22: Service Checks

    4408-XXX Service checks Carrier Transport service check Action System Board Check the transport carrier motor connector JP7. If connected, check for approximately 30 volts on Carrier Transport pins 1 and 2 or at the wire connections located on Motor the rear of the transport carrier motor. If voltage is incorrect, replace the system board.
  • Page 23 4408-XXX Action Encoder Strip Check the encoder strip for proper installation. Also, check it for wear, dirt, and grease. Carrier Assembly Be sure all printhead connectors are fully seated. Check the cables for damage. If the encoder strip and all connections are okay, but the carrier still slams the side frame, replace the print engine.

  • Page 24: Ccd Module Assembly Service Check

    4408-XXX CCD Module Assembly service check The CCD (charge-coupled device) Module does not move during POST Test. The CCD lamp does not come on when CCD module assembly moves. The CCD LCD displays “Unlock Scanner.” Action CCD Module Assembly If CCD module does not move, go to “Maintenance Station service check”...

  • Page 25: Maintenance Station Service Check

    4408-XXX Maintenance Station service check The maintenance station has three functions: 1. Wipes the printhead nozzles to clean them of dirt. 2. Provides a place for printheads to fire all nozzles, keeping them clear prior to printing. 3. Seals the printhead when it is not being used to prevent the nozzles from drying.

  • Page 26: Paper Feed Service Check

    4408-XXX Paper Feed service check If your machine does not have paper jam problems, continue with the service check. If your machine does have a paper jam problem, examine it for the following before you begin the service check: • Check the entire paper path for obstructions.
  • Page 27 4408-XXX Action Paper Feed Motor A noisy or chattering motor or a motor that fails to turn, can be caused by: • An open or short in the motor • An open or short in the motor driver on the system board •...

  • Page 28: Paper Path Service Check

    4408-XXX Paper Path service check Examine the machine for the following before you begin this service check: • Check the entire paper path for obstructions. • Be sure the correct type of paper is being used. • Be sure the printer is installed on a flat surface. Action Large and Small Check for wear and binds.

  • Page 29: Power Service Check

    4408-XXX Power service check Action External Power Plug the external power supply into an outlet. Supply Check for + 30 V dc. If voltage is incorrect, replace the power supply. Printhead Cable Unplug the printer. Check all connections and plug Paper Feed Motor in the printer.

  • Page 30: Print Quality Service Check

    4408-XXX Print Quality service check FRU / Function Action Printhead Be sure the machine contains good print Cartridge cartridges. Color Printhead Cross contamination of color inks results in Cartridge Cross incorrect colors printed, as when green prints for Contamination yellow, (when yellow and blue are mixed in the printhead cartridge).
  • Page 31 • Idler pulley parts for wear, damage, or looseness. Alignment Uneven vertical lines can be adjusted by performing the printhead alignment adjustments. The user is directed, through the Lexmark Solution Center to perform the printhead alignment adjustments, when replacing a printhead cartridge. 2-15 Diagnostic information...

  • Page 32: Scan/Copy Quality Service Check

    Check the print cartridges to see if they need to be cleaned or replaced. Check the paper type and copy quality settings on the control panel or Lexmark Solution Center. 2-16 Service Manual...

  • Page 33: Diagnostic Aids

    4408-XXX 3. Diagnostic aids Test page This test prints the test page. To run a complete test page of black and color patterns, be sure the printhead cartridges are in good condition. To enter the test: 1. Turn the printer on. 2.
  • Page 34 4408-XXX Service Manual...

  • Page 35: Repair Information

    4408-XXX 4. Repair information This chapter explains how to make adjustments to the printer and how to remove defective parts. Note: Read the following before handling electronic parts. Handling ESD-sensitive parts Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD).

  • Page 36: Adjustments

    4408-XXX Adjustments The user is directed, in the Lexmark Solution Center, to perform the printhead alignment adjustments after replacing a print cartridge. Removal procedures The following procedures are arranged according to the name of the printer part discussed. CAUTION: Unplug the power cord before removing any parts.

  • Page 37: Print Engine Cover Removal

    4408-XXX Print engine cover removal 1. Remove scanner lid. 2. Remove scanner assembly. 3. Remove print engine. 4. Remove four screws (A). Repair information...

  • Page 38: Asf Removal

    4408-XXX 5. Depress six latches (B). 6. Remove print engine cover. ASF removal 1. Remove scanner lid. 2. Remove scanner assembly. 3. Remove print engine. Service Manual...

  • Page 39: Base Assembly Removal

    4408-XXX 4. Disconnect media sensor (A). 5. Remove four screws (B) from ASF. 6. Remove ASF. Base assembly removal 1. Remove scanner lid. 2. Remove scanner assembly. 3. Remove print engine. 4. Remove print engine cover from base assembly. Repair information...

  • Page 40: Carrier Removal

    4408-XXX Carrier removal 1. Remove scanner lid. 2. Remove scanner assembly. 3. Remove midframe. 4. Remove print engine. 5. Disconnect carrier cables from system board. 6. Loosen carrier belt tensioner screw (A). Service Manual...

  • Page 41: Fax Card Removal

    4408-XXX 7. Depress carrier belt tensioner (B). 8. Remove carrier belt from motor pulley (C). 9. Remove two retainer clips (D) from the carrier shaft. 10. Remove shaft. 11. Lift and remove carrier. Note: Position of encoder strip. Fax card removal 1.
  • Page 42 4408-XXX 5. Remove fax card cover (A). 6. Remove three fax card screws (B). 7. Remove fax card. Note: Routing of all cables. Service Manual...

  • Page 43: Maintenance Station Removal

    4408-XXX Maintenance station removal 1. Remove scanner lid. 2. Remove scanner assembly. 3. Remove print engine. 4. Use a screwdriver to unlatch maintenance station (A). Repair information...
  • Page 44 4408-XXX 5. Slide maintenance station forward and remove. 4-10 Service Manual...

  • Page 45: Midframe Removal

    4408-XXX Midframe removal 1. Remove scanner lid. 2. Remove scanner assembly. 3. Remove six screws (A) from midframe. 4. Use screwdriver to unlatch midframe. Tabs 5. Remove midframe. 4-11 Repair information...

  • Page 46: Print Engine Removal

    4408-XXX Print engine removal 1. Remove scanner lid. 2. Remove scanner assembly. 3. Remove midframe. 4. Move the carrier to the center of the printer. 5. Remove two screws (A) from print engine. 6. Disconnect cables from system board. 7. LIft and remove print engine. Scanner lid assembly removal 1.
  • Page 47 4408-XXX 3. With screwdriver depress two clips (A) on cable cover and remove. 4. Depress clip (B) on left side of scanner assembly. 5. Depress clip (C) on right side of scanner assembly. 4-13 Repair information...
  • Page 48 4408-XXX 6. Disconnect all cables (D) from system board. 7. Disconnect ground cable (E). 8. Lift and remove scanner and ADF assembly. Note: Routing of all cables. Note: Do not lubricate scanner rod or bearing after replacing. 4-14 Service Manual...

  • Page 49: System Board Removal

    4408-XXX System board removal 1. Remove scanner lid. 2. Remove scanner assembly. 3. Remove print engine. 4. Remove ASF. 5. Disconnect all cables from system board. 6. Remove three screws (A) from system board. 7. Remove system board. 4-15 Repair information...
  • Page 50 4408-XXX 4-16 Service Manual...

  • Page 51: Connector Locations

    4408-XXX 5. Connector locations JP15 JP16 Units Description ADF Entry Sensor ADF Exit Sensor USB and Phone Jacks Control Panel Carrier Connector locations...
  • Page 52 4408-XXX Carrier Jumper Power Supply Terminal Paper Feed Motor Media Sensor Transport Carrier Motor CCD Module JP15 ADF Paper Feed Motor JP16 CCD Module Scanner Motor Scanner Housing Sensor Units Description USB and Phone Jacks Fax Speaker Service Manual...

  • Page 53: Preventive Maintenance

    4408-XXX 6. Preventive maintenance This chapter contains the lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance. Lubrication specifications Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 99A0394 to lubricate the following: •...
  • Page 54 4408-XXX Service Manual...

  • Page 55: Parts Catalog

    4408-XXX 7. Parts catalog How to use this parts catalog • SIMILAR ASSEMBLIES: If two assemblies contain a majority of identical parts, they are shown on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description.

  • Page 56: Assembly 1: Covers

    4408-XXX Assembly 1: Covers Service Manual...
  • Page 57 4408-XXX Assembly 1: Covers Asm- Part Units Description Index Number 56P1778 Paper support 56P1783 Engine cover 56P1784 Midframe cover 56P1786 Fax cover 56P1781 Base assembly 7371533 Plain package B/M includes: carton, cushion set, and sealing tape (001) 7371538 Plain package B/M includes: carton, cushion set, and sealing tape (002) Parts catalog...
  • Page 58 4408-XXX Assembly 1 (cont.): Covers Service Manual...
  • Page 59 4408-XXX Assembly 1: (cont.) Covers Asm- Part Units Description Index Number 56P1780 Scanner lid assembly (002) 56P1779 Scanner lid assembly (001) 56P1776 Control panel scanner assembly (001) 15K0153 Cover, control panel, English 56P1785 Scanner support 56P1774 ADF Module 56P1777 Control panel scanner assembly (002) 56P1789 Control panel scanner assebmly (AK1) 56P1790...

  • Page 60: Assembly 2: Paper Feed, Frame, And Carrier Transport

    4408-XXX Assembly 2: Paper feed, frame, and carrier transport Service Manual...
  • Page 61 4408-XXX Assembly 2: Paper feed, frame, and carrier transport Asm- Part Units Description Index Number 56P1774 ASF module 56P1770 Printing engine 56P1773 Carrier w/cable assembly 56P1788 Maintenance station assembly Parts catalog...

  • Page 62: Assembly 3: Electronics

    4408-XXX Assembly 3: Electronics Service Manual...
  • Page 63 4408-XXX Assembly 3: Electronics Asm- Part Units Description Index Number 13D0400 Power supply (LV) 120 V 56P1771 Board, system (001) 56P1787 Fax card 56P1772 Board, system (002) 13D0401 Power supply (HV) 220 V 13D0402 Power supply – Japan 100 V Parts catalog...
  • Page 64 4408-XXX 7-10 Service Manual...
  • Page 65 4408-XXX Index paper jam parts catalog abbreviations carrier transport adjustments 2-15 covers electronics frame button paper feed black copy plastic latches color copy POST sequence lighter/darker POST symptom tables number of copies power consumption power preventive maintenance quality print quality reduce/enlarge printer communication table scan...
  • Page 66 4408-00X CCD module assembly 56P1786 maintenance station 56P1787 paper feed 2-10 56P1788 paper path 2-12 56P1789 power 2-13 56P1790 print quality 2-14 7371533 scan/copy quality 2-16 7371538 system board start symptom tables table of contents test page Part Numbers 13D0400 13D0401 13D0402 15K0153...
  • Page 67 Font List Arial @ 10.0 pt X-2 Arial @ 9.0 pt 2-2–2-6, 2-8–2-10, 2-12–2-13, 5-1–5-2 Helvetica @ 10.0 pt ii–v Helvetica @ 11.0 pt iii–X-2 Helvetica @ 12.0 pt i, v–viii, 1-1, 1-5, 2-1–2-3, 2-6, 2-8–2-10, 2-12–2-14, 2-16, 4-1–4-7, 4-9, 4-11–4-12, 4-15, 6-1, 7-1, 7-3, 7-5, 7-7, 7-9, X-1–X-2 Helvetica @ 14.0 pt v–viii, x–1-4, 2-1, 2-6, 3-1, 4-1–4-2, 6-1, 7-2, 7-4, 7-6, 7-8...
  • Page 69 Graphics List ../../Graphics/Output/Mancover.eps i ../../Graphics/Output/SSERVKOE.EPS viii ../../Graphics/Output/SSERVCHNn.EPS ix ../../Graphics/Output/Elec_ICO_me.eps x ../../Graphics/Output/SRemove1.eps 1-1 ../../Graphics/Output/OpPanel1.eps 1-3 ../../Graphics/Output/OrOpPV5.eps 2-1 ../../Graphics/Output/Elec_ICO_me.eps 2-6 ../../Graphics/Output/Elec_ICO_me.eps 2-13 ../../Graphics/Output/Elec_ICO_me.eps 4-1 ../../Graphics/Output/Srpl.eps 4-2 ../../Graphics/Output/SRemove17.eps 4-3 ../../Graphics/Output/SRemove16.eps 4-4 ../../Graphics/Output/SRemove12.eps 4-5 ../../Graphics/Output/SRemove11.eps 4-5 ../../Graphics/Output/SRemove9.eps 4-6 ../../Graphics/Output/SRemove10.eps 4-7 ../../Graphics/Output/SRemove14.eps 4-8 ../../Graphics/Output/SRemove15.eps 4-8 ../../Graphics/Output/SRemove19.eps 4-9 ../../Graphics/Output/srmaint3.eps 4-10 ../../Graphics/Output/SRemove6.eps 4-11...

This manual is also suitable for:

X6170 4408-ak1X6150 4408-k02X6150 4408-ak2

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