BELGACOM Forum 5000 User Manual
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BELGACOM Forum 5000 User Manual

Voice-mail system forum voicemail
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Belgacom Forum™
500
and Forum™
5000
Voice-Mail System
Forum Voicemail
User Guide

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Summary of Contents for BELGACOM Forum 5000

  • Page 1 Belgacom Forum™ and Forum™ 5000 Voice-Mail System Forum Voicemail User Guide...
  • Page 2 Welcome to Belgacom Thank you for choosing a Belgacom product that stands for the best in quality matched with high design standards. Forum Voicemail The following operating instructions will assist you in using your Forum Voicemail and answer most of the questions that may arise.

  • Page 3: Table Of Contents

    Contents Forum Voicemail Features Scope of Features Call Number of Forum Voicemail..... 7 The Voice Menu: User Guidance ..... 7 Call Number and Time Stamp .
  • Page 4 Scope of Delivery Configuration and Administration Using Forum Voicemail Preset Functions Setting Functions … … on the Terminal......22 …...
  • Page 5 Appendix Environmental Information Technical Data Overview: Voice Menu Technical support for your Forum® telephone exchange...

  • Page 7: Forum Voicemail

    This user guide describes the Forum Voicemail programme as an optional component of the Forum 500 / Forum 5000. It is designed for users as well as system administrators. Your Belgacom agent will configure the Forum Voice programme package and load the necessary voice software into the system.
  • Page 8 Forum 525/526, Forum 550/560) resp. “Commissioning and Main- tenance” (Forum 5050)), corded and cordless system telephones used on the Forum 500 / Forum 5000 and standard terminals, which provide you with detailed information on general operation and the functions of your communications system and your termi- nals.

  • Page 9: Features

    Forum Voicemail is accessed via an internal or external call. Your system administrator configures an appropriate subscriber call number in the Forum 500 / Forum 5000 and gives it to the subscribers who have their own voicebox. After users dial this number, they are guided through further operation by post-dial- ling digits according to the voice prompts.

  • Page 10: Call Number And Time Stamp

    Forum Voicemail. The Courtesy Service function in conjunction with a voicebox can be practical if a desti- nation in the Forum 500 / Forum 5000 is configured as an enquiry station with a queue in which each caller can be lined...

  • Page 11: Notification Of Incoming Messages

    E-mail Notification of Incoming Messages Owners of an Forum 500 / Forum 5000 voicebox can be notified of incoming messages by e-mail. This function is configured in the Forum CTI application.

  • Page 12: Notification Call

    Scope of Features Notification Call Voicebox owners can also be notified of the arrival of messages in their voiceboxes on a different terminal. After accepting the call and entering a PIN, owners are directly connected to their voice- boxes. Secretarial Function The owner of a voicebox can define a secretarial call number that is called when incoming messages arrive in the box.

  • Page 13: Operating Functions

    If the secretarial call number is an external call number, the LCR (Least Cost Routing) configured in the Forum 500 / Forum 5000 can be evaluated. This requires the voicebox owner to belong to a user group with the authorisation LCR at call forwarding to external.

  • Page 14: Call Number And Time Stamp On/Off

    Operating Functions Call Number and Time Stamp On/Off Voicebox owners can switch the announcement of the caller’s call number and of the date and time of each incoming message on and off. Welcoming and Closing Texts Voicebox owners can select the welcoming and closing texts for callers to their voiceboxes.

  • Page 15: Pauses During Playback, Fast-Forwarding And Rewinding

    Operating Functions Pauses During Playback, Fast-forwarding and Rewinding Voicebox owners can interrupt the playback of incoming messages and resume listening to them again at the press of a key. The playback of messages can be fast-forwarded or rewound in 5 second intervals. Calling a Caller Back Voicebox owners on a system terminal can also answer received messages directly.

  • Page 16: Setting A Notification Call

    Operating Functions Setting a Notification Call Voicebox owners can have the arrival of messages in their voice- boxes signalled on other terminals, from where they can access their voiceboxes. When owners dial in to their voiceboxes, they will hear a message if they have activated a notification call.

  • Page 17: Scope Of Delivery

    Forum 5000 product CD). A user guide entitled “Forum Voicemail” (is included in PDF format on the Forum 500 / Forum 5000 product CD). Forum 523/524, Forum 525/526, Forum 550/560 To operate Forum Voicemail you require a memory card. The...
  • Page 18 Operating Functions Recording capacity is increased by means of compression. The free capacity on the card is dynamically spread across all the voi- ceboxes, and the memory defined for each voicebox is not reserved. Expansion Levels The programme package Forum Voicemail is available in various configuration levels for the Forum 500 / Forum 5050 communica- tions systems: Forum 523/524 Voice Mail...

  • Page 19: Configuration And Administration

    Configuration and Administration Forum Voicemail can be configured and administered via the Configurator of the Forum 500 / Forum 5000. In order to do this you need the following: Configurator Expert authorisation (unless you have already logged in as the administrator), and the activation key for your version of Forum Voicemail.
  • Page 20 To administer voiceboxes … As an administrator you have full authorisation to manage the voi- ceboxes of the Forum 500 / Forum 5000 and to execute all sub- scriber-specific settings. You can configure a new voicebox or delete an existing one.
  • Page 21 Operating Functions The system’s storage capacity is dynamically spread across all voiceboxes (i.e. across all users who have a voicebox). For this reason, the maximum possible recording time for a voicebox also depends on the number of voiceboxes configured. You can define the maximum length of a single message. The default setting is 60 seconds.

  • Page 22: Using Forum Voicemail

    Preset Functions Using Forum Voicemail If your system administrator has configured a voicebox for a ter- minal’s call number, calls which you do not (or cannot) accept are diverted to this box. This chapter contains instructions on how to use Forum Voicemail on your various terminals so that you can work with these voiceboxes.

  • Page 23: Setting Functions

    You can change a number of preset settings and activate other Forum Voicemail functions on your terminal and in the Forum CTI application (on the Web console of the Forum 500 / Forum 5000): You can change the message length (i.e. the recording time per message).

  • Page 24: On The Terminal

    Setting Functions … … on the Terminal To access messages and configure your voicebox to your personal requirements, call Forum Voicemail on the internal call number set up by your system administrator (see also Calling Your Voice- box from an Internal Terminal starting on page 24). The voice menu of Forum Voicemail guides you step by step through the programme’s functions.

  • Page 25: Via The Forum Cti Application

    Additionally in the Forum CTI application, you can edit welcoming and closing texts. 1. On the Web console of the Forum 500 / Forum 5000, open the Forum CTI application. 2. If the system administrator has assigned you several terminals, first select the corresponding terminal from the selection list in the head of the Forum CTI.

  • Page 26: Calling Your Voicebox From An Internal Terminal

    Calling Your Voicebox from an Internal Terminal Calling Your Voicebox from an Internal Terminal There are two ways for you to have direct access to your voice- box from an internal terminal: … from a telephone whose call number is not assigned to your voicebox 1.
  • Page 27 Tip: When listening to a message, you can call the person back immediately by pressing the key on your terminal. If you are using Forum Voicemail ona Forum 500 / Forum 5000 system telephone, you can also access your voicebox by entering in the (see The “Voicebox”...

  • Page 28: Signalling Of New Messages

    Signalling of New Messages Signalling of New Messages When there are new messages in your voicebox, this is signalled on the terminals and in the Forum CTI application in different ways. You can also be informed of new messages in the voicebox by e- mail if you have configured this function in the Forum CTI appli- cation.

  • Page 29: Accessing And Editing Messages

    The notification of new voicebox messages on ISDN telephones is supported on the Forum 500 / Forum 5000 by the MWI (Mes- sage Waiting Indication) service feature. The LED on a standard- ised ISDN telephone will start flashing when a new voicebox mes- sage arrives.

  • Page 30: On The Forum Free 565 And Forum Free 575 System Terminals

    Accessing and Editing Messages you can forward the message to another Forward voicebox, either added by without comment with comment you. : If the message is addressed to another person Mark as new and you accidentally have listened to it, you can use this menu option to reset the messages to the status “new”.

  • Page 31: In The Forum Cti Application

    Calling Your Voicebox from a Remote Terminal … in the Forum CTI Application 1. Select the system terminal whose call list you wish to view. 2. Click on the Incoming calls tab. You will see a list of calls which have not reached you. Voicebox messages are indicated by the icon.

  • Page 32: Programming A Function Key

    Programming a Function Key 3. Enter your voicebox’s secret code. 4. For all further steps, please follow the instructions given in the voice menu. … using the Call Number of Your Telephone (the call number of your telephone is included in the incoming-call distribution, you have diverted the tele- phone to the voicebox) Dial...

  • Page 33: The "Voicebox" Menucard

    Confirm with and end the programming. Save The “Voicebox” MenuCard After a voicebox has been configured for anForum 500 / Forum 5000 user, the is on the assigned system tele- Main menu phone. The new menu will help you work 9ƒApplications: Voicebox...

  • Page 34: The Voice Menu Of Forum Voicemail

    The Voice Menu of Forum Voicemail The Voice Menu of Forum Voicemail The voice menu is divided into the following sub-menus: 1 New messages 2 Existing messages 3 Central settings 4 Central welcoming texts 5 Changing a voicebox 6 Recording and sending a message You are acoustically guided through these menus by voicebox texts and, on system terminals, by LEDs and information on the display screen.

  • Page 35: Menu "2 Existing Messages

    The Voice Menu of Forum Voicemail Here you can delete either individual or all the messages as well as immediately returning a call. Example “Listen to message”: 96 0000 2 5 4 You call Forum Voicemail (96). The system asks you to enter your secret code.

  • Page 36: Menu "3 Central Settings

    The Voice Menu of Forum Voicemail Call the voicebox (96) and enter your secret code, which you have in the meantime changed to (4321). Of the messages still present (2), you want to listen to the fifth one (8) (5), and you confirm your input of the message number with the star key.
  • Page 37 The Voice Menu of Forum Voicemail You can switch on (or off) certain settings for your voicebox: You can determine whether or not callers can leave messages in your voicebox and the maximum time available for a single message. You can switch on (or off) the announcements stating the call number and the date and time before messages are played back.
  • Page 38 The Voice Menu of Forum Voicemail If the secretarial function is active, a caller to your voicebox is informed of this by your welcoming text or by the standard text for the secretarial function, and no message is recorded in your voicebox.

  • Page 39: Menu "4 Central Welcoming Texts

    You can define up to eight welcoming texts. The assignment of a welcoming text to a call number is set in the User groups menu or in Call Distribution in the Forum 500 / Forum 5000 Configurator. In order to do this, you need Configurator Expert authorisation (unless you have already logged in as an administrator).

  • Page 40: Environmental Information

    Environmental Information Appendix Environmental Information The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health and the environment. In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems.

  • Page 41: Technical Data

    Technical Data Technical Data Number of voice Forum 523/524: 8 channels (ports) Forum 525/526: 6 Forum 550/560: 4 Forum 5050: 20 Number of voiceboxes Forum 523/524 Voice Mail (for Forum 523/524): maximum 10 Forum 525/526 Voice Mail (for Forum 525/526): maximum 40 Forum 550/560 Voice Mail 64 users (for Forum 550/560): maximum 64 Forum Voice 550/...
  • Page 42 Callback by means of a code Forwarding a message Change voicebox Leaving a message Length of voicebox PIN 4 digits Power supply Via Forum 500 / Forum 5000 communications system Ambient conditions As for the Forum 500 / Forum 5000 communications system Appendix...

  • Page 43: Overview: Voice Menu

    Overview: Voice Menu Overview: Voice Menu Messages and Central Welcoming Texts Calling your voicebox: 1. Enter the internal telephone number your system administrator Main menu has configured for Forum Voice. 1 New messages 2. Follow the instructions given in 2 Existing messages the voice menus.
  • Page 44 Overview: Voice Menu Central Settings Calling your voicebox: 1. Enter the internal telephone number your system administrator Main menu has configured for Forum Voice. 1 New messages 2. Follow the instructions given in 2 Existing messages the voice menus. 3 Central settings In all menus: 4 Central welcoming texts Confirm entry...

  • Page 45: Technical Support For Your Forum® Telephone Exchange

    If the problem persists after these few tests: Consult our Internet site www.belgacom.be or contact our technical support 24/24 at the following numbers: Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
  • Page 46 Customer Service Department at the following numbers: - for SMEs and residential customers: 0800/55800 - for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
  • Page 48 For more information: Please dial 0800 55 400 Visit us in the Internet at www.belgacom.be/pabx Contact your Belgacom dealer Subject to changes Status 09.2011...

This manual is also suitable for:

Forum 500

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