BELGACOM Forum Phone 515 User Manual
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BELGACOM Forum Phone 515 User Manual

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Belgacom Forum™
500
and Forum™
5000
Forum Phone 515,
Forum Phone 525,
Forum Phone 535
User Guide

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Summary of Contents for BELGACOM Forum Phone 515

  • Page 1 Belgacom Forum™ and Forum™ 5000 Forum Phone 515, Forum Phone 525, Forum Phone 535 User Guide...
  • Page 2 Forum Phone 515, 525, 535 This User Guide will show you how to use your Forum Phone 515, Forum Phone 525 or Forum Phone 535 and answer all your major questions. If you need further support or information, please con- sult your system administrator or your Belgacom dealer.

  • Page 3: Table Of Contents

    Contents Forum Phone 515/525/535 System Telephones Using Your Telephone Safety Precautions ......9 Installation Site .
  • Page 4 Entering/Deleting Digits ......29 Deleting Lists ....... . . 29 Entering Text .
  • Page 5 Making External/Internal Calls Manual or Automatic Line Seizure ....62 Making an External Call......63 Making an Internal Call .
  • Page 6 Making Calls from the Telephone Book The Telephone Book ......88 MenuCard “Phone book” ......89 Speed-Dialling .
  • Page 7 Features and MenuCards How to Set Features Main Menu MenuCard “Main Menu” ......113 MenuCard “Calls” ......114 MenuCard “Call Forwarding”...

  • Page 9: Forum Phone

    Forum Phone 515/ 525/535 System Telephones The Forum Phone 515, Forum Phone 525 and Forum Phone 535 are corded system telephones that you can operate on your Forum 500 / Forum 5000 communications system. The MenuCard display makes your telephone easy to operate and gives you fast access to your system’s wide range of different functions and fea-...
  • Page 10 This will be set up by your system administrator when configuring the com- munications system. If you are unable to use a particular feature or have any questions, consult your system administrator. Forum Phone 515/525/535 System Telephones...

  • Page 11: Using Your Telephone

    WARNING! Do not open the telephone or the connected accessories, as this could lead to you touching live parts. Note: Repairs must only be carried out by authorised Belgacom service personnel. Keep fluids and chemicals away from the telephone and its accessories.

  • Page 12: Cleaning

    Forum Phone 525 / Forum Phone 535 To pull the pedestals out, press them in slightly (a). To replace them, press the pedestals in slightly (a) and push them back in (b). The pedestals lock into place in the notches. Forum Phone 515/525/535 System Telephones...

  • Page 13: Wall Mounting

    To mount your telephone to the wall, drill two holes at 119 mm distance apart. Insert 6 mm screws in the holes. Make sure their heads protrude 2.5 to 3 mm from the wall and mount the tele- phone onto the screws. Forum Phone 515/525/535 System Telephones...

  • Page 14: Key Assignments

    OK key PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting Key Redial key Hands-free/open-listening key Info key Key assignment on the Forum Phone 515 Forum Phone 515/525/535 System Telephones...
  • Page 15 OK key PQRS WXYZ – Dial keypad Plus/minus key Enquiry key C-key Headset key MenuCard key Disconnect key ABC key Muting Key Redial key Hands-free/open-listening key Info key Key assignment on the Forum Phone 525 Forum Phone 515/525/535 System Telephones...

  • Page 16: Dial Keypad With Abc Assignment

    This is for dialling call numbers or entering text. The key label does not show all the available letters and special charac- ters. For more information, refer to the section entitled Entering Text on page 30. Forum Phone 515/525/535 System Telephones...

  • Page 17: Trunk Key (Call Key 1)

    The system administrator can assign other internal call numbers to these keys for you as additional trunk keys (call keys). These keys have also been assigned to external call numbers at which you can be reached from an external Forum Phone 515/525/535 System Telephones...

  • Page 18: Redial Key

    Note: Only call key 1 can be configured as a trunk key on the Forum Phone 515 system phone (please refer to page 15). The system administrator can also assign the programmable keys as call keys for team functions.

  • Page 19: Abc Key

    Long key press: A complete entry or an entire list (for example, the call list) will be deleted. Info Key Indicates incoming calls (LED flashes quickly, the bell shown in the display), receiving incoming messages and current telephone settings. Forum Phone 515/525/535 System Telephones...

  • Page 20: Hands-Free/Open-Listening Key

    You are making a call via the Keep the key depressed and handset and wish to switch to replace the handset. Then hands-free mode. release the hands-free/open- listening key. You can continue the call in hands-free mode. Forum Phone 515/525/535 System Telephones...

  • Page 21: Muting Key

    It adjusts the volume when making a call via the handset. It adjusts the volume of the headphones of a headset (the volume of the microphone can be adjusted over the Phone MenuCard, see page 124). settings Forum Phone 515/525/535 System Telephones...

  • Page 22: Esc Key

    The system administrator can lock your telephone’s interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e. g. the number keys and the call key 1). Forum Phone 515/525/535 System Telephones...

  • Page 23: Labelling The Keys

    User Manager: User groups menu. Labelling the Keys Label Strip The five keys above the display on the Forum Phone 515 and on the Forum Phone 525 can be assigned with destinations or func- tions (features) or programmed as call keys. (The programming as call keys isn’t possible on the Forum Phone 515, see also...
  • Page 24 Key Labelling on the Display The keys to the left of the display of the system telephones are also freely programmable (one key on the Forum Phone 515, three keys on the Forum Phone 525, nine keys on the Forum Phone 535). These keys are labelled with a default text that you can change during or after programming.

  • Page 25: Display And Menucards

    Configurator of the Web console by the system administrator and the time (the Forum Phone 535 also displays the day of the week and the date). For the system telephones Forum Phone 515/ Forum Phone 525, the system administrator can adjust the set- ting so that the date is shown instead of the user name.
  • Page 26 User Name and the Date Assign the user name in the Configurator, User Manager: User menu. Configure the display of the date in the info line of the Forum Phone 515/Forum Phone 525 system telephones in the Configurator, Telephony: Settings menu. Incom..int..call 11:45 Mon.01.Jan.06...

  • Page 27: Key Lines

    (if listed in the telephone book). 5 Feature key programmed: name of feature with status display. 6 Destination key with name programmed. If no name was programmed, the display shows the programmed call number instead of the name. Forum Phone 515/525/535 System Telephones...

  • Page 28: Menucard Display

    A MenuCard covers some of the key lines, but it is still possible to execute all the functions (features) assigned to the keys (e. g. accepting a call on a call key). Forum Phone 515/525/535 System Telephones...

  • Page 29: Invoking Menucards And Selecting Items From The List

    Depends on the device’s status Main menu Info key Info / current messages Active features ABC key Telephone book Language setting (display) Redial key Redialling list Programma- Programme the key ble key (destination key or feature key) Forum Phone 515/525/535 System Telephones...

  • Page 30: Setting Windows And Their Characteristics, Toggling

    1 - Immediately.. 2 - After delay.. 3 + busy ) 32 Forum Phone 525’s display Two dots following a MenuCard item mean: After pressing the OK a sub-menu is opened in which you can select options Forum Phone 515/525/535 System Telephones...

  • Page 31: Entering/Deleting Digits

    In displayed lists (e. g. the call list) you delete individual items from the list with a short press of the C-key . Long pressing the C-key deletes the entire list, but only after the query . Press to delete the list. Are you sure? Forum Phone 515/525/535 System Telephones...

  • Page 32: Entering Text

    After you enter a space, the next letter will be upper case once again. While entering text, you may switch back and forth between upper and lower case by pressing a number key for a longer Forum Phone 515/525/535 System Telephones...

  • Page 33: Automatic Exit

    Telephoning starting on page 40). If you press a key that invokes a MenuCard other than the one displayed. All inputs that have been saved in the MenuCards remain intact when you exit the menu. Forum Phone 515/525/535 System Telephones...

  • Page 34: Key Extensions

    – 3 keys with LED indicator to shift levels; enables programming of 60 storage locations on each key extension – Labelling of the keys over the display; each key is assigned to a display line Forum Phone 515/525/535 System Telephones...

  • Page 35: Operating The Key Extension Keys

    142, Programming the Call Keys starting on page 103). Choosing a Key Level Keys can be programmed on three levels with a key extension Forum 500 Keypad Display FP 535. There are a total of 60 storage locations available on 20 keys. Forum Phone 515/525/535 System Telephones...

  • Page 36: Labelling A Key On The Key Extension

    Read the instructions for the headset in the user guide. The headset can be used in combination with the handset and the other keys of your system telephone (e. g. hands-free/open-lis- tening key ). The following table gives an overview of the Forum Phone 515/525/535 System Telephones...
  • Page 37 (block headset key. dialled (LED of the dialling/automatic is illumi- dialling). nated). Press the call key and when neces- Hands-free/open-lis- sary tening is switched on press the (LED of the key hands-free/open- flashes). listening key. Forum Phone 515/525/535 System Telephones...
  • Page 38 (LED a second person of the key listen in on the call. illuminated). End listening-in: Replace the hand- set (LED of the is illumi- nated). Forum Phone 515/525/535 System Telephones...
  • Page 39 Press the head- to let another per- set key (LED of the son listen in on the is off). call over the head- set. End open-listening: Press the hands-free/open-lis- tening key (LED of the is off). Forum Phone 515/525/535 System Telephones...
  • Page 40 (short ended (LED of the set, hands-free/ key press). is off; LED open-listening is of the key switched on (LED of off). the key flashes). You want to end the call. Forum Phone 515/525/535 System Telephones...
  • Page 41 Note: Connected headsets must conform with the standard DIN EN 60 950-1, Point 6.2 (“Safety of information technology equip- ment including electrical business equipment”). Please contact your Belgacom customer consultant if you require further infor- mation about the connectable headsets, adapters and adapter cables.

  • Page 42: Telephoning

    In a hurry?: A Brief Explanation of Important Functions Telephoning In a hurry?: A Brief Explanation of Important Functions Please read this chapter in order to familiarise yourself with important telephone functions. It will only take you a few minutes. Talking on the Phone: Via the Call Key or the Handset Peters...
  • Page 43 In a hurry?: A Brief Explanation of Important Functions When you receive a call or call someone yourself, you have the following options for beginning to talk: You pick up the handset. You press the call key. You conduct the following telephone call in the hands-free mode.

  • Page 44: Telephoning

    In a hurry?: A Brief Explanation of Important Functions Telephoning Do I Need a Code? Depending on the system’s configuration, you may have to enter a code (manual line seizure) or not (automatic line seizure) before entering an external call number. The system administrator will inform you what this code is (the default setting upon delivery is the code digit ).

  • Page 45: Redialling

    In a hurry?: A Brief Explanation of Important Functions For the System Administrator: System Settings for Dialling External Call Numbers External line seizure (automatic or manual) and authorisation for dialling external numbers (ranked according to local, national or international calls) can be defined in the Configurator, menu User Manager: User groups (Settings: External and Immediate External line seizure).

  • Page 46: Receiving Calls

    In a hurry?: A Brief Explanation of Important Functions Receiving Calls When you receive a call, the LED next to the call key flashes. The symbol appears in the display. The number of the person call- ing is shown (if the number is transmitted). If the telephone book of the Forum 500 / Forum 5000 has an entry for this call number, the name of the caller will be shown instead of their number.

  • Page 47: Who Called

    In a hurry?: A Brief Explanation of Important Functions Who Called? The calls you receive are saved in the call list. Depending on your system configuration, external calls, internal calls, calls on busy, door calls or all calls are saved on this list. This list also shows you whether you have missed calls while you were away.

  • Page 48: Querying/Toggling, Transferring

    In a hurry?: A Brief Explanation of Important Functions For the System Administrator: System Settings for the Call List The Configurator, User Manager: User groups menu is where you define which calls are stored in the call list (settings: manage extern call list, manage busy call list and manage door call list).
  • Page 49 In a hurry?: A Brief Explanation of Important Functions Transferring a Call to an Internal Subscriber You may transfer a call to another internal subscriber with or with- out advance notice. To do this, you begin by initiating a query connection: Press the R-key.

  • Page 50: Audio: Muting, Open-Listening, Adjusting Telephone Volume

    In a hurry?: A Brief Explanation of Important Functions Note: When you call an external party and then transfer this per- son to another external party, you will bear the costs for the call between the two external callers. You have no way of influencing how long the transferred call will last.

  • Page 51: Adjusting Volume

    In a hurry?: A Brief Explanation of Important Functions Enabling Others to Listen In To allow others present to hear the telephone conversation, press the hands-free/open-listen- ing key. By switching on the loudspeaker, you may con- tinue your call in hands-free mode. Keeping the hands-free/open-listening key depressed, replace the handset in the telephone cradle.

  • Page 52: General Functions

    General Functions General Functions Assignment of Internal and External Call Numbers Your telephone’s internal number is assigned when the system administrator configures the Forum 500 / Forum 5000 communi- cations system. The call number is linked to the call key your telephone, which means you receive calls on this key.

  • Page 53: Calls In The Call Waiting Queue

    General Functions functions (team keys or direct call keys, please refer to the chap- ter Managing Calls in a Team starting on page 100). The LEDs and symbols on the call keys indicate the following states: First call LED flashes rapidly Bell is displayed Further call LED flashes rapidly...

  • Page 54: Accepting A Call During Automatic Dialling

    General Functions Your telephone can have a call waiting queue even if it belongs to a subscriber group, where it simultaneously affects call forward- ing. If several call numbers are configured for your telephone (e. g. on trunk or team keys), separate call waiting queues are used for each number.

  • Page 55: Block Dialling/Automatic Dialling

    General Functions Block Dialling/Automatic Dialling If you activate the menu item in the Menu- 5 En-bloc dialling Card , you can enter all call numbers (and correct Phone settings or add digits to them, if necessary) without lifting the handset (see MenuCard “Phone Settings”...

  • Page 56: Muting

    General Functions For the System Administrator: Device IDs are set up in the Configurator, Telephony: Extended: Device ID menu. Authorisation for this feature is assigned in the User Manager: User groups menu with the Dial for other phone setting. Muting Pressing the muting key deactivates the microphone during a call, and the person at the other end of the line can no longer...

  • Page 57: Redialling

    General Functions Redialling Pressing the redial key displays a MenuCard containing the last numbers dialled (with the most recent entry at the top). If a call number is also stored in your system’s telephone book, you will see the name as well. Dialling a Call Number Select the entry (phone number or name) and lift the handset.

  • Page 58: Hands-Free Mode, Open-Listening Mode

    General Functions Hands-free Mode, Open-listening Mode In hands-free mode, the handset stays on the hook. You hear the caller over the loudspeaker and speak through the microphone of the handset (although it is on the hook). Open-listening involves both, hearing the caller via handset as well as over the loud- speaker, so that other people present can listen in.

  • Page 59: Dtmf Postdial/Vf Signalling

    General Functions then. To deactivate the telephone lock, press the MenuCard and enter your user PIN thereafter. DTMF Postdial/VF Signalling Depending on the system’s configuration, your telephone is auto- matically set to VF (voice frequency) signalling in the connection state. You can use this, for example, to query an answering machine or a voice mailbox.

  • Page 60: Least Cost Routing (Lcr)

    General Functions Least Cost Routing (LCR) Whenever you make an external call, your system automatically uses LCR to set up a connection to a network operator that has been selected by the system administrator. If you do not wish to use this preferred connection and want to select a network opera- tor yourself for each call (i.e.
  • Page 61 General Functions cated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark. Note: Display of the question mark “?” is the system default. The system administrator can switch off this default setting in the web configurator with the Mark unchecked phone number with ? option (Telephony: Settings menu).

  • Page 62: Menucards Before And During A Call

    General Functions MenuCards Before and During a Call When your telephone is in the idle or the con- nection state, a short press of the MenuCard key provides you with state-dependent MenuCards displaying frequently used features you can acti- vate. Example Another telephone in your pick-up group M P O...
  • Page 63 General Functions : Accepts a call for another telephone in your pick-up Pick-up group. : Accepts a call for any other telephone. To do Pick-up select… this, enter the call number of the other telephone. If the other tel- ephone is already in the call state (e. g. an answering machine is in announcement mode), you pick up the call.

  • Page 64: Making External/Internal Calls

    Making External/Internal Calls : For the following call, your call number will be Transmit number presented to the called subscriber. This menu item is dependent on the system settings. : This switches off the LCR function. LCRƒoff : Your next internal call is made as a VIP call. VIP call : This opens the Main menu;...

  • Page 65: Making An External Call

    Making External/Internal Calls Making an External Call With Automatic Line Seizure Lift the handset (your call key is seized). and/or Press the particular call key (hands-free mode). and/or Press the headset key (headset operation requires that the headset is switched on, see page 124).

  • Page 66: Making An Internal Call

    Making External/Internal Calls Making an Internal Call With Automatic Line Seizure Lift the handset (your call key is seized). and/or Press the particular call key (hands-free mode). and/or Press the headset key (headset operation requires that the headset is switched on, see page 124).

  • Page 67: Call Waiting With An Internal Subscriber

    Making External/Internal Calls Call Waiting with an Internal Subscriber When you call an internal subscriber whose number is busy, your call will appear on their display and signalled with the call waiting tone. You hear the ringing tone yourself. The system administra- tor can determine that a special ringing tone is used for call-wait- ing calls.

  • Page 68: Busy Display For Bundles And Routes On The System Telephone

    Making External/Internal Calls Busy Display for Bundles and Routes on the System Telephone The system telephones can display whether all lines (trunks) of a bundle or a route are busy. To do this, you must programme a feature key (function key) for the system telephone in the Configurator (in the Telephony: Devices: System phones menu, function “Bundle state”...

  • Page 69: Menucard "Conversation

    Making External/Internal Calls MenuCard “Conversation” Briefly press the MenuCard key, then select the following from the MenuCard … Conversation : You can add the other party’s phone number to a Phone Book telephone book as a new entry ( ) or you can add it to 1ƒNew entry an existing entry ( ).
  • Page 70 Making External/Internal Calls Note: If a called subscriber is a member of a user group for which pick-up protection is active, then you cannot pick up calls to that subscriber’s number. *: You accept a call for any other telephone. To Pick-up select…...
  • Page 71 Making External/Internal Calls For external connections established by you it is important how the route that you are using for the connection has been configured by the system administrator. Among other things, the system administrator specifies whether a booking number is entered through the system terminal menu (and therefore during a call).

  • Page 72: Menucard "Busy

    Accepting Calls MenuCard “Busy” Briefly press the MenuCard key, then select the following from the MenuCard … Busy : You leave your call-back request with a busy internal Callback subscriber (not possible for hunt group numbers). *: You accept a call for any other telephone. To Pick-up select…...
  • Page 73 Accepting Calls Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display, see also page 50). VIP Call Calls of this type from authorised subscribers are signalled to you even if you have activated your call waiting protection, call pro- tection or call forwarding.

  • Page 74: Automatic Call Connection

    Accepting Calls External Calls with Unknown Call Number When you receive an external call where the caller indicates a dif- ferent number than the one actually being transmitted (CLIP no screening), your display will show a “?” next to the call number. If the indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark.

  • Page 75: Menucard "Call Waiting

    Accepting Calls On a Different Call Key You are conducting a call, hear a notification tone (default) and see the call on the display. Press the flashing call key. This puts your first call on hold and connects you to the new caller. Press the disconnect key to end the current call.

  • Page 76: Menucard "Call

    Accepting Calls MenuCard “Call” Briefly press the MenuCard key, then select the following from the MenuCard … Call : You reject the call. The caller hears a busy signal. Reject call : You do not accept the call yourself, but deflect it Deflect call to another subscriber after entering this subscriber’s call number as the destination (...

  • Page 77: Enquiry, Toggling, Transfer And Conference

    Enquiry, Toggling, Transfer and Conference Enquiry, Toggling, Transfer and Conference Enquiry/Toggling by means of the R-Key or Another Call Key During a call, press the R-key (display in the info line) and: Dial the internal or external call number (for manually-seized trunk calls with the line seizure code digit, e.

  • Page 78: Transferring An Internal/External Call To An Internal Subscriber

    Enquiry, Toggling, Transfer and Conference Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key on page 75). When the subscriber answers, inform them of the call transfer and hang up.

  • Page 79: Transferring An External Call To An External Subscriber

    Enquiry, Toggling, Transfer and Conference Transferring an External Call to an External Subscriber An external call can only be transferred to an external subscriber by means of the MenuCard Subscr on hold To do this, briefly press the MenuCard key. Select the menu item.

  • Page 80: Internal/External Three-Party Conference

    Enquiry, Toggling, Transfer and Conference Internal/External Three-Party Conference You have dialled an internal or external enquiry call (see the sec- tion entitled Enquiry/Toggling by means of the R-Key or Another Call Key starting on page 75). If the subscriber answers, inform them of the conference and Select the menu item from the Men-...

  • Page 81: Special Calls/Functions

    Special Calls/Functions : This removes you from the conference, while the two Transfer other subscribers remain connected. : This ends the conference. End conference : This breaks up the conference and you can now switch Toggle between the subscribers. : This activates the door opener. Door opener Special Calls/Functions Accepting an Appointment Call...

  • Page 82: Baby Call

    Special Calls/Functions Baby Call You can save an internal or external call number in the menu item of the MenuCard . If the menu item has 4ƒBaby call Protection been activated, this programmed call number is dialled when a specified period has expired (default setting is five seconds after you have lifted the handset).
  • Page 83 Special Calls/Functions been made to all called subscribers. If one of these subscribers replies to the announcement (by accepting the call), the announcement call to the other system terminals is terminated. If a subscriber being called has activated announcement protec- tion or intercom protection, announcements to that subscriber’s call number will not be carried out.
  • Page 84 Special Calls/Functions Responding to an Announcement If you receive an announcement yourself, you will hear a special information tone. … for an announcement without intercom That function requires that your user group has to have “Announcement accept” authorisation granted by your system administrator. To respond, lift the handset or press the hands- free/open-listening key.

  • Page 85: Answering A Call-Back

    Special Calls/Functions Rejecting an Announcement In the MenuCard , select Announcement Reject you want to reject the announcement call. The subscriber making the announcement then hears the busy tone. You can also reject the announcement by press- ing the disconnect key or a feature key on which you have programmed the function.

  • Page 86: Forwarding Calls

    Special Calls/Functions Forwarding Calls Types of forwarding You can forward internal or external calls intended for yourself to another internal call number or, provided that you have the nec- essary user group authorisation, to another external call number. Calls can be forwarded either immediately, after a specified period of time (delay) or if the line is busy.
  • Page 87 Special Calls/Functions These destinations are called when all users of a hunt group are busy and/or when a call is not accepted by any member of the hunt group within a certain time interval. You cannot view or change this call forwarding on your device. In addition, the system administrator can determine whether you can forward incoming calls to the hunt group call number or not.

  • Page 88: Doorbell, Door Opener

    Special Calls/Functions Doorbell, Door Opener A doorbell is signalled to your call key and appears in the display. If there is an entry in the phone book for the call number, the doorbell name appears. Opening the Door While the Handset is on Hook Lift the handset.

  • Page 89: Entrance Intercom Calls

    Special Calls/Functions Entrance Intercom Calls Calling the Entrance Intercom If an entrance intercom (e. g. of the “Doorphone” type) is con- nected to your system, you can use this procedure to speak with a visitor. H * 1 0 2 In an enquiry call: G R * 1 0 2 Signal When the Handset Is on Hook …...

  • Page 90: Making Calls From The Telephone Book

    Making Calls from the Telephone Book Making Calls from the Telephone Book The Telephone Book Approximately 2,000 entries can be saved in your communica- tions system’s telephone book. This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi-company version of the Forum 500 / Forum 5000, the entries in the companies’...

  • Page 91: Menucard "Phone Book

    Making Calls from the Telephone Book MenuCard “Phone book” The entries in the phone books of the communication system can be saved within the system itself or in an external address direc- tory (LDAP server, configured by the system administrator). A combination of these storage locations is also possible.

  • Page 92: Speed-Dialling

    Making Calls from the Telephone Book Speed-Dialling All central telephone book entries can also be selected by two- digit or three-digit speed-dialling numbers once they have been configured. The two-digit speed-dialling numbers are in the range 00…99, the three-digit are in the range 000…999. Ask your sys- tem administrator how many digits are valid.
  • Page 93 Making Calls from the Telephone Book Add Phone Number as New Telephone Book Entry Select and press the OK key. 1ƒNew Entry : You can add the Personal Central Company entry to your personal telephone book. If your sys- tem administrator has given you (or the user group you are part of) the relevant authorisation, you can also edit the central telephone book and your com- pany’s telephone book.

  • Page 94: Hot Desking: Your Telephone Goes Wherever Your Desk Is

    Hot Desking: Your Telephone Goes Wherever Your Desk Is Add Phone Number to a Telephone Book Entry Select and press the OK key. 2ƒAdd : You can add the Personal Central Company entry to your personal telephone book. If your system administrator has authorised you (or the user group you are part of) accordingly, you can also edit the central telephone book and your...
  • Page 95 Note: The “Hot Desking” function can only be used on the Forum Phone 525 and Forum Phone 535 system phones, but not on the Forum Phone 515. To be able to use this function, the system administrator has to configure a user interface for you for a system telephone. This involves saving your internal call number along with a certain ter- minal type in the database of the communications system.
  • Page 96 Hot Desking: Your Telephone Goes Wherever Your Desk Is Logging in to a System Telephone Press the MenuCard key. The MenuCard will open. Login Under , enter your internal call number and under enter your user PIN. If necessary, PIN: the system administrator will have given you a user PIN to ensure that no other user can log in to your user interface (and use or alter your tel-...
  • Page 97 Hot Desking: Your Telephone Goes Wherever Your Desk Is What Happens if Someone Calls Me and I am Not Logged in to a System Telephone? When you are logged out, system telephones offer functions com- parable to the “Call protection” feature. When a person calls you, he/she hears the ring tone.

  • Page 98: Voip Telephones

    VoIP Telephones VoIP stands for “Voice over IP” and refers to telephony where voice data is transmitted via Internet Protocol (IP). VoIP enables companies to use existing company data lines without having to lay new telephone lines. To be able to use this technology, how- ever, suitable devices which support it are necessary.

  • Page 99: Ip System Telephone Ports

    IP System Telephone Ports IP System Telephone Ports IP system telephones have additional ports not included with the standard system telephones. Above the display on the back of the device there are two RJ45 jacks for connecting the data line(s). These ports are labelled LAN and PC.

  • Page 100: Notes For The System Administrator

    Notes for the System Administrator If you have any questions on this topic, would like some more information or need help with anything in this regard, please con- tact your system administrator. Notes for the System Administrator The “Mounting and Commissioning” (Forum 523, Forum 525/526, Forum 550/560) resp.

  • Page 101: Team Functions

    Team Functions The system administrator can form a team with two or more tele- phones and programme team functions for these telephones by assigning internal call numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.

  • Page 102: Managing Calls In A Team

    Managing Calls in a Team Managing Calls in a Team In a team configuration, the operation of call keys is very similar to the operation described in the previous chapters of this user guide. This chapter gives a brief explanation of how to operate the tele- phones in a team configuration and refers you to other chapters where appropriate.

  • Page 103: Accepting Calls

    Managing Calls in a Team Accepting Calls For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 70. Using Trunk Keys Calls are indicated on the appropriate trunk key by a visual signal and (if configured) acoustically as well.

  • Page 104: Enquiry, Toggling And Transferring

    Managing Calls in a Team Enquiry, Toggling and Transferring For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 75. Within a team you can put a call on hold for enquiries or transfers. Calls on hold are indicated by the LED flashing slowly on your tele- phone.

  • Page 105: Programming The Call Keys

    Programming the Call Keys Holding and Transferring Calls with a Feature Key Using the “Hold” function, team members can accept a call that has been parked by another team member. To use the “Hold” function, it must be programmed to an unused feature key on the team members’...

  • Page 106: Menucard "Prog. Call Key" (Trunk Key)

    Programming the Call Keys You can change the pre-settings for the text and the call signalling mode on the appropriate key’s MenuCard (see the following sec- tions: MenuCard “Prog. call key” (Trunk Key) on page 104 and MenuCard “Prog. team key” on page 106) as well as most of the settings for supported features.
  • Page 107 Programming the Call Keys Calls from direct-call keys to your telephone are signalled acousti- cally even if you have programmed a substitute (unless you have programmed call protection for this trunk key). : Determine whether call signalling to this key 4 Call signalling is to be Opticalƒ&ƒacoustic...

  • Page 108: Menucard "Prog. Team Key

    Programming the Call Keys MenuCard “Prog. team key” Long press the team key, then select … : The text currently assigned to the key is shown 1 Modify text on the display of your telephone. To change the text, press .

  • Page 109: Remote-Controlled Functions

    Remote-Controlled Dialling (Call Through) Remote-Controlled Functions The Forum 500 / Forum 5000 enables remote-controlled calls and remote-programmable call forwardings. These features are set up by the administrator when configuring the system. The system PIN is required to carry out these features. The system PIN is issued by the system administrator, and it must be changed from the factory setting (“0000”) to another value for the features described below to function.
  • Page 110 Remote-Controlled Dialling (Call Through) With Internal Number Assignment Enter the reserved call number. Enter the system PIN. Press the star key. Enter the trunk line seizure code, e. g. Enter the external call number. Press the star key. Enter the internal call number. Press the hash key.

  • Page 111: Remote-Programmable Call Forwarding

    Remote-Programmable Call Forwarding Remote-Programmable Call Forwarding Configuring the Function Enter the reserved call number. Enter the system PIN. Press the star key. Enter your internal call number. Press the star key. Enter the trunk line seizure code, e. g. Enter the destination call number. Press the hash key.

  • Page 112: Remote-Programmable Voicebox Configuration And Query

    Remote-Programmable Voicebox Configuration and Query function (in the Configurator, Telephony: Settings menu). The external call is subsequently ended. Note: The procedure is aborted if there is a pause of longer than 60 seconds between the entry of two digits. With this duration, remote-controlled functions using GSM cell phones can also be realised.
  • Page 113 Setting up an Internet Connection from Remote (ISP Trigger Call) Setting up an Internet Connection from Remote (ISP Trigger Call) If the communications system is connected to the Internet via a dialup connection, a user can initiate from external that the sys- tem establishes an Internet connection (ISP Trigger call).

  • Page 114: Features And Menucards

    How to Set Features Features and MenuCards How to Set Features You can set the features of your telephone and system in several different ways: Using MenuCards Invoke the MenuCards using the appropriate key as described under Display and MenuCards starting on page 23 and define your settings.

  • Page 115: Main Menu

    Main Menu Main Menu MenuCard “Main Menu” This MenuCard contains all available features. Some of the menu items can be found in other MenuCards as well. Incoming e-mails, for example, are under in the Main menu and can 3ƒMessages also be called up by using the info key (where the system has been so configured).

  • Page 116: Menucard "Calls

    Main Menu : You can edit the system telephone books in this 7 ƒPhone book menu group. : This menu group contains all functions offered 9ƒApplications by your system telephone in conjunction with additional pro- gramme packages of your communications system. If your sys- tem administrator has set up, e.
  • Page 117 Main Menu – When you receive an external call where the caller indicates a different number than the one actually being transmitted, your display will show a “?” next to the call number. If the indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark.
  • Page 118 Main Menu Call-back Select an entry (call number or name) and press the OK key. You can open the telephone book by pressing the ABC key while the handset is on the hook (see below for further explanation). If you press the OK key while the handset is on the hook, you can then perform the following actions: : Call the caller back.
  • Page 119 Main Menu – : To call a caller back. Press or pick up the Dial handset. – : You can add an entry to the telephone book Phone book ) or add to an existing entry ( ). See also: 1ƒNew Entry 2ƒAdd Add Phone Numbers to Telephone Book from Lists or during a...

  • Page 120: Menucard "Call Forwarding

    Main Menu Note: If you are the last reachable member of the hunt group and you log out then any further callers will hear a busy signal. Depending on the system configuration, additional callers can also be forwarded to the exchange. Tip: If you assign a hunt group number to a feature key, you can log out from and log onto the hunt group by pressing single key.
  • Page 121 Main Menu call is to be forwarded (10 … 120 seconds). If you do not enter a value, the default time interval provided by the system adminis- trator at system configuration is used (default: 20 seconds). Then select whether Internal calls External calls Int./ are to be forwarded to the destination (...
  • Page 122 Main Menu Forum 500 / Forum 5000’s Configurator for informational pur- poses. Activate the function using . Activated call forwarding ( Immedi- ) is indicated in the MSNs selection list ately After delay Busy by a “+” before the call number. A “?” before the entry (e. g. ) means that different call forwarding types are ?ƒMSN Groupƒ1 activated in this group.

  • Page 123: Menucard "Messages

    Main Menu : This type of call forwarding is configured on 6ƒFollowƒme another than your own terminal. The user’s PIN number for the source telephone is required for this function (see page 126). On the other terminal, select the item from the 6ƒFollowƒme Call MenuCard.
  • Page 124 Main Menu Messages can also be sent to system terminals via the Web application Forum CTI. Please see the Forum 500 / Forum 5000’s online help for more information. : Here you can see a list of incoming e-mails (sender). 2ƒE-Mail Select an entry.

  • Page 125: Menucard "Phone Settings

    Main Menu MenuCard “Phone Settings” Select , followed by … 4ƒPhone settings : Select . You 1ƒVolume 1ƒLoudspeaker 2ƒHandset 3ƒHeadset can change the default volume by using the keys or by entering a number from … . To change the head- set’s volume, use the procedure described here for changing the headset volume (receiver volume).
  • Page 126 Main Menu Note: When configuring the pick-up groups in your Forum 500 / Forum 5000’s Configurator, your system administrator can also specify that calls for members of your pick-up group be displayed on your system telephone as well. : This switches your telephone to automatic 5ƒEn-bloc dialling dialling ( ) or direct dialling (...

  • Page 127: Menucard "Protection

    Main Menu MenuCard “Protection” Select , followed by … 5ƒProtection : (call protection phone) This switches call 1ƒCall prot. phone signalling on your telephone for all calls or for internal only/for external calls only (with the exception of VIP and hunt group calls).
  • Page 128 Main Menu : (Announcement protection) Switching 2ƒAnnouncement pro... on ( ) or switching off ( ) announcement protection for your device. When announcement protection is activated, no announcements can be made to your telephone (see also page 80). When there are multiple trunk keys configured on your telephone, you can switch announcement protection for each of these keys on/off.
  • Page 129 Desking: Your Telephone Goes Wherever Your Desk Is starting on page 92). Note: The “Hot Desking” function can only be used on the Forum Phone 525 and Forum Phone 535 system telephones, but not on the Forum Phone 515. Features and MenuCards...

  • Page 130: Menucard "Connections

    Main Menu MenuCard “Connections” Note: The following features are carried out if this is permitted by the current call state of your telephone. These features are also in the call-dependent MenuCards. Some entries in the Connections MenuCard are only shown when you programme the function onto a function key (please refer also to the chapter Programming Functions (Features) starting on page 142).
  • Page 131 Main Menu : You initiate an announcement to other 1ƒAnnouncement system terminals. Under enter the call number. Announcements can also be directed to call numbers at which several callers can be reached (e. g. a hunt group call number). Note: If a called user has activated the announcement protection (see page 126), this feature is not carried out.
  • Page 132 Main Menu : You can also conduct a dialout for 0ƒRemote dialling … another terminal. Enter the of the terminal from Device-ID: which the dialling is to be conducted. Enter the call number to be called under . You may also select the desired call Dest.: number under the menu entry.
  • Page 133 Main Menu : This switches the microphone in the handset or in the 4ƒMute telephone : Hold is a team function. The caller is put on hold and 5ƒHold can now be transferred to another member of the team (see also the section on Holding and Transferring Calls with a Feature Key starting on page 103).
  • Page 134 Main Menu (Switch authorisation): You switch another ter- 6ƒSwitch. auth. minal to a user group defined by the system administrator. Switching the user group means different authorisations, e. g. international dialling authorisation. The switch only applies to the next call made from this terminal. Please contact your system administrator for information on altered authorisations when switching the user group.

  • Page 135: Menucard "Phone Book

    Main Menu MenuCard “Phone Book” In this menu card you can add, edit and delete entries in your per- sonal telephone book. If your system administrator has assigned you (or the user group you belong to) the necessary authorisa- tion, you can also edit the central telephone book and your com- pany telephone book.
  • Page 136 Main Menu Creating a New Telephone Book Entry In the MenuCard select Phone book 1ƒNew and press the OK key. Entry In the MenuCard select the required NewƒEntry telephone book: Personal Central Company Press the OK key to confirm. Enter .
  • Page 137 Main Menu For each call number of a telephone book entry, you can specify whether your call number should be automatically suppressed whenever you dial these number (from the telephone book). Select and press the OK key to con- Suppress number firm.

  • Page 138: Menucard "Applications

    Main Menu Editing a Telephone Book Entry In the MenuCard, select menu item Phone book and press the OK key. 2ƒEdit In the MenuCard, select the desired tele- Edit phone book: Personal Central Company Press the OK key to confirm your selection. Enter the name next to or (for Name...

  • Page 139: Menucard "Central Settings

    Main Menu menu entry will be offered to you in this case. 3ƒServer menu For further information, please consult the respective programme documentation. MenuCard “Central Settings” In this MenuCard you can define rules and settings for your sys- tem’s time management. You can only invoke this MenuCard if your system administrator has configured the “Time control”...

  • Page 140: Shortcut Menus

    Shortcut Menus You can only programme these functions if the system administra- tor has activated the “Configurator - active” authorisation for your user group. Select the required entry (time with , date with hh:mm dd.mm.yy and press . Overwrite the current setting, confirm the new setting with your settings.

  • Page 141: Menucard "Prog. Call Key

    Shortcut Menus Long press the info key to display one or more of the fol- lowing items … : See , menu group Call prot. all Main menu Protection : See , menu group Divert all calls Main menu Call forward- : Your telephone lock is activated.

  • Page 142: Programming Keys

    Programmable Keys starting on page 15. You can also connect up to three extra key extensions to your system telephone (exception: not to Forum Phone 515), which provides you with additional freely-programmable keys (see the chapter on Key extensions starting on page 32).
  • Page 143 Programming Keys Programming a Destination Long press the programmable key, then … select and press the OK key. Dest. Enter a name, then press the OK key. Text: Enter the call number, then press the OK Dest.: key. External call number: Enter the call number directly if external line seizure is automatic.

  • Page 144: Programming Functions (Features)

    Programming Keys Changing Destination Key To change or delete a destination key, long press the key, then … Overwrite the programmed Text: Dest.: name / call number. Confirm each entry by pressing the OK key. Select the menu item. Then press the OK Save key.
  • Page 145 Programming Keys Example 1 “Forwarding MSN Groups” If you have assigned an MSN group to a feature key, the LED lights up if all MSNs in the group are forwarded to the destina- tion number specified. If a single MSN is forwarded to a differ- ent number or not forwarded, the LED does not light up.
  • Page 146 Programming Keys Programming a Function onto a Key Long press the programmable key, then … select and press the OK key. Features P Z O Select the desired function from the Menu- Cards, specify the variable part (e. g. call number) if required, then press the OK key.

  • Page 147: Stacking Or Linking Functions

    Programming Keys Stacking or Linking Functions You can also save multiple functions to a single feature key (stack or link functions). Stack: The functions stored in a stack are displayed in a MenuCard which is assigned to a key. You can save destination numbers as well as functions in a stack and select the desired destination number or function from this MenuCard.
  • Page 148 Programming Keys Programming Multiple Functions and/or Call Numbers on a Key Long press the programmable key, then … select and press the Stack Link features OK key. Select to label the key. If you do not enter Text: a text, the key will be labelled with the default text (either “Stack”...
  • Page 149 Programming Keys Long key press: The MenuCard for the key will be opened. You can now edit the stack’s entries. The illuminated LED of a key programmed as a link indicates that all functions of the link are active (switched on). You can use a key programmed as a Link as follows: Short key press: The programmed functions are executed consecutively.

  • Page 150: Status Key

    Programming Keys Status Key If your communications system has been extended via a third- party programme, you can operate individual functions of this programme via what are referred to as the status keys of your system telephone. A status key is thus a kind of special function key.

  • Page 151: Busy Keys

    Busy Keys Busy Keys The system administrator can configure busy keys for your tele- phone. A busy key shows you the busy state of another internal subscriber. There are two kinds of busy keys: Busy Key “Call Number”: This busy key shows the busy status of a single internal call number.

  • Page 152: Busy Key "Device

    Busy Keys CallPickup via the Busy Key (Pickup) The busy key LED blinks when there is an incoming call. To accept the call: Press the busy key and pick up the handset. This (LED off) means the call number called remains available. Transferring Accepted Call The accepted call can be transferred to the originally called sub- scriber via the busy key.
  • Page 153 Busy Keys Calling Subscribers via the Busy Key Press – when the terminal is not busy, the LED is (LED off) off – the busy key. The internal subscriber is called on one of the available trunk keys. Note: A “Device” busy key cannot be used to pick up or transfer accepted calls.

  • Page 154: Appendix

    Environmental Information Appendix Environmental Information The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health and the environment. In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems.

  • Page 155: Tones And Ringer Signals

    Tones and Ringer Signals Tones and Ringer Signals Time axis in seconds Audio Signals Ring tone Internal busy tone Internal dialling tone/ continuous tone External dialling tone/ continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting tone Special sensor tone Calls...

  • Page 156: Index

    Index For other users 120 For your telephone 118 ABC key 17 MSN 119 AC adapter plug 9 to voicebox 84 Announcement 61, 80, 129 Call key Announcement protection 105, Signalling 50 Call key of the telephone 15 Applications 114 Call lists 114 Appointments 122 Call number...
  • Page 157 Call-waiting protection 105, E-Mail 122 Charges 61, 105, 117 En-bloc dialling Display 54 Switching on/off 124 Settings 124 Enquiry 75 C-key 17 Enquiry key 19 Cleaning 10 Entrance intercom 87 CLIP 58 Entrance Intercom Calls 87 CLIP no screening 58, 72 ESC Key 20 CLIR 59 CNIP 59...
  • Page 158 Lists Deleting 29 Inclination Logout (Hot Desking) 127 Adjusting 10 Info key 17 Info Line(s) 23 Installation site 9 Main menu 62 Intercept 68, 131 Making calls Intercom 61, 129 External calls 63 to a system terminal 61 Internal calls 64 Intercom protection 127 Using destination keys 64 Internet connection (ISP) 131...
  • Page 159 Restricted dialling 139 Ring tone 105, 106, 123 Not available 130 Key 123 Note 61, 68, 129 Safety precautions 9 OK key 20 Server menu 136 Open listening 56 Speed-dialling 90 Stack (feature keys) 145 Status key 148 Substitution 104 Parking calls 67, 77, 131 Switch authorisation 132 Pharmacy line 87...
  • Page 160 Unparking calls 60, 128 User PIN Change 126 VF signalling 57 VIP call 70 Accepting 71, 73 Starting 62 Voice over IP 96 Voicebox 74, 136 Querying 74 Voicemail system 84 Volume 54, 123 Wall mounting 11 Index...

  • Page 161: Technical Support For Your Forum® Telephone Exchange

    If the problem persists after these few tests: Consult our Internet site www.belgacom.be or contact our technical support 24/24 at the following numbers: Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
  • Page 162 Customer Service Department at the following numbers: - for SMEs and residential customers: 0800/55800 - for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
  • Page 164 For more information: Please dial 0800 55 400 Visit us in the Internet at www.belgacom.be/pabx Contact your Belgacom dealer Subject to changes Status 09.2011...

This manual is also suitable for:

Forum phone 535Forum 500Forum 5000Forum phone 525

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