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BELGACOM FORUM 300 User Manual

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300 User Guide
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Summary of Contents for BELGACOM FORUM 300

  • Page 1 300 User Guide ORUM...

  • Page 2: Table Of Contents

    Wallmounting the Forum Phone 320 and Forum Phone 310......20 2.2.6 Connecting the Extension Cabling..............21 2.2.7 Using Cage Clamp Connectors ..............21 2.2.8 Wiring the Telephones..................21 Forum 300 Voice Card Module ..............22 2.3.1 Voice Card ....................22 Connecting a Door Phone ................24 Music-on-Hold ....................25 Ethernet Connection..................26 Call Logging....................27 Powering Up....................32...
  • Page 3 3.3.1 Extension Numbering ...................46 3.3.2 Extension Names..................47 3.3.3 User Settings ....................47 3.3.4 Personal Address Book.................49 3.3.5 Function Key Programming................50 3.3.6 Call Waiting....................51 3.3.7 Intrude ......................52 3.3.8 Call Pick-Up/Pick-Off ..................52 3.3.9 Do Not Disturb .....................53 3.3.10 Call Diversion....................53 3.3.11 Conferencing....................54 3.3.12 Internal Paging.....................54 3.3.13 Direct Line Seizure ..................55 3.3.14 User Programming ..................55 3.3.15 Voice Mail.....................56...
  • Page 4 Function Keys....................85 Personal Address Book.................86 VOICEMAIL AND AUTOATTENDANT GUIDE ............87 Overview......................87 Voice Mail Features ..................87 Operating Voice Mail from a Forum Phone 320..........89 Operating Voice Mail from an Analogue Telephone ........94 Auto-Attendant ....................95 Remote Access User Guide................99 Introduction....................99 To Install a Dial-up Networking Connection on the Remote PC ......99 To Connect to the System Remotely............100...

  • Page 5: System Introduction

    System Description Integrated Platform The Forum 300 system integrates all of the communication needs of a small business into a single platform. Voice calls are handled with the full functionality of a traditional PBX. Calls can be made, received, placed on hold and transferred from any extension on the system to any internal or external party.

  • Page 6: Pbx Features

    1.1.2 PBX Features Auto-Attendant - The Auto-Attendant will answer a call with a recorded message after a pre -determined time and can prompt the user to dial DTMF digits in order to be routed to a specific extension or group. Busy Line Details - If a System Phone makes a call by selecting a specific line and the line is busy, the user will receive Busy tone and the display will indicate the reason the line is busy.
  • Page 7 CLIP/CLIR - System users can allow or prevent their CLI information from being sent to line by using CLIP/CLIR (Calling Line Identification Presentation / Restriction). Operator Functionality - The system can be programmed so that incoming calls ring different extensions or groups of extensions at different times of the day, e.g. after hours, all calls ring a night service extension.

  • Page 8: Administrative Features

    Remote Access - A standard PC running Windows (98, 2000, Me, NT, XP), MAC or Linux with a connection to an ISDN line can dial into the Forum 300 and connect to the system with a user name and password Security - The built-in security does an encrypted password check before permitting access.

  • Page 9: Forum Phone 320 Overview

    The System Phone, which can be either desk or wall mounted, is a full handsfree display telephone which is designed specifically for use with the new generation Forum 300 voice and data switches. The 4 line, 20 character display and mouse (navigation) keys guide the user through the menus for the operating and programming of the system and System Phone.

  • Page 10: Fixed Function Keys

    Navigation Keys The System Phone allows call control and programming operations to be performed quickly and intuitively using the phone display and the context sensitive navigation keys. 04:42 01/01/0 Extension 11 ↑ ↑ ↓ ↓ Menus Phone Bk Press right Press left key to enter key to enter...

  • Page 11: Programmable Keys

    Programmable Keys The System Phone has 16 user-programmable keys with associated LEDs. The function of these keys can be changed either by using the Phone Settings menu and selecting the Define Function Keys option on the System Phone or by using Browser Based User Programming.

  • Page 12: Forum Phone 310 Overview

    Forum Phone 310 Overview The Forum Phone 310 is a desk mounted, full handsfree display telephone, designed specifically for use with the Forum 300 system Function Keys The Forum Phone 310 has 6 fixed function keys. These keys provide single touch access to the most commonly used features of the system.

  • Page 13: Forum 300 Outline Specification

    When the system phone is idle, the display shows the time and extension number. Forum 300 Outline Specification Forum 300 Control Unit - 1 Basic rate ISDN line ( 2B+D) 3 internal digital extensions 3 internal analogue extensions...
  • Page 14 System Management - Browser Based local or remote Programming using - Built-in http server Local or remote configuration backup Remote diagnostics Log files - Data traffic Port 5050 ISP Log file Port 5051 Buffered Diagnostics Port 5060 Live TCIP Diagnostics Port 5061 Call Logging Port 5070...
  • Page 15 - 30 Non switching days, e.g. Bank Holidays Paging - with Forum Phones speakers Phone Book - 200 common entries - Codes *4000 to *4199 - 50 entries per extension - Codes *800 to *849 - Internal extension list Redial - Last 10 numbers Roaming PIN - Up to 100 profiles User PIN Codes - One per extension and group (58) Voicemail - One voicemail box per extension and group.

  • Page 16: System Installation

    SYSTEM INSTALLATION Important: Only qualified service personnel should carry out installation of the system. Please refer to the Safety Notes in the “Powering Up the System” section Mounting the Control Unit The control unit comprises a printed circuit board (PCB) housed within a 3-part enclosure which is constructed from robust ABS plastic.

  • Page 17: Equipment

    2.1.4 Wall mounting the unit Follow the steps below to mount the Forum 300 on the wall. Note that the mounting screws and rawl plugs are located inside the access area. 1. Mark on the wall the location of the three screw holes using the supplied template.

  • Page 18: Terminal Connectors

    2.1.5 Terminal Connectors The following diagram illustrates the terminal layout of the Forum 300. Note that all terminal connectors are located within the Access Area. ISDN Line Interface Relay RL2 Relay RL1 Ethernet Port for System Programming from a PC and browser...

  • Page 19: Wiring Connections

    Forum 300 system). The system may be configured to operate in either Point to Point mode (default) or in Point to Multipoint mode. Note: If the Forum 300 is to be connected in a Point to Multipoint configuration, it MUST be installed as the last terminal on the bus.

  • Page 20: Wallmounting The Forum Phone 320 And Forum Phone 310

    2.2.5 Wallmounting the Forum Phone 320 and Forum Phone 310. The Forum Phone 320 and the Forum Phone 310 can be either wall or desk mounted. To change from desk to wall mounting, the plinth must be removed from the phone.

  • Page 21: Connecting The Extension Cabling

    2.2.6 Connecting the Extension Cabling Connecting the Extensions at the Control Unit - Prepare the wires of the cables and connect them to the appropriate extension terminal blocks, for digital telephones - terminals 11 – 14 and a nalogue telephones - terminals EA19 –...

  • Page 22: Forum 300 Voice Card Module

    2.3.1 Voice Card The Forum 300 may be equipped with a Voice Expansion Card for an integrated Voice Mail solution, capable of storing up to 120 minutes of voice storage. It provides one mailbox per extension and one per group, and 2 Voice channels that allow up to 2 messages to be recorded or played simultaneously.
  • Page 23 The Voice Card has a 24 pin connector which plugs into the Forum 300 system. Picture of Voice Card Connector To install, align the pins on the voicecard with the socket HDR7 on the system board and align the hole in the voicecard over the plastic pillar on the system board and press firmly.

  • Page 24: Connecting A Door Phone

    Connecting a Door Phone A door phone can be connected to the system using one of the analogue extensions and the two system relay ports. The first relay is used to provide a speech path between the door phone and the internal extension to which it is connected.

  • Page 25: Music-On-Hold

    Music-on-Hold External Music-on-Hold sources (for example, from a CD Player) can be plugged into the system's 5mm Phono Jack labelled MUSIC ON HOLD. (See Table 2 for connector details). Miscellaneous Connections Table (Table 2) - Designation Connector type Connects to - 19 - 21 Blue Cage Clamp 3 analogue a/b extensions...

  • Page 26: Ethernet Connection

    Ethernet Connection Browser Based System Programming can be carried out from a PC connected to the Ethernet port on the system. Connecting to the Ethernet Port - The Ethernet port on the system is an RJ45 socket. Two different types of cable are used to connect to this port - •...

  • Page 27: Call Logging

    • Press <Accept> key • Scroll down to IP Settings and Ports • Press <Select> • Scroll down to Change IP Address • Enter new address • Press <Select> Alternatively, change the IP address of the PC so that it is in the same range as the syste m.
  • Page 28 Enter a name to identify the connection • In the Connect Using field, select the TCP/IP setting • Enter the IP address of the Forum 300 system (by default, 192.168.0.100) • Enter the port number. This is always 5070. Click OK when ready The HyperTerminal window appears.
  • Page 29 Call logging format table Field ID Description Size Details Call ID Numeric Date DD/MM/YY Time Alphanumeric Line Number (e.g. Line 01) Extension Number Numeric Extension Name Alphanumeric (e.g. Extn 11) Call Type I = Invoicing (Voice) O = Outgoing (Voice) T = Transferred N = Internet R = Remote Access...
  • Page 30 Call Record Details Incoming Calls - When an incoming call is detected by the system, the following information will be displayed in the HyperTerminal window at the end of the call - • Call ID • Date • Time • Line Number •...
  • Page 31 If the calling party does not answer, the following fields are completed when the extension clears down - • Ring Time • Call Duration = 00:00:00 • Connection = ‘N’ (“Not”) Call Transfer A new incoming call logging record is generated when an external call is transferred to another extension on the system.

  • Page 32: Powering Up

    The system has the capability to receive software upgrades over the ISDN line. These calls are initiated by the system and the call record is as described for outgoing calls. 3-Party Conference Calls A 3- Party conference consists of 2 calls being on the same line at the same time, therefore there will be 2 active call logging records w ith the same line number.

  • Page 33: Browser Based Programming

    BROWSER BASED PROGRAMMING Starting Browser Based Programming 3.1.1 Introduction On power up, the system is configured with the factory default settings. These settings can be changed by the installer or system administrator to meet the individual requirements of the customer using the system's Browser Based Programming interface.

  • Page 34: Main Configuration Page

    3.1.3 Main Configuration Page Following log-in, the main configuration screen will be displayed (Forum 300 System Programming). This shows a list of all of the programmable settings for the system divided into related groups for ease of programming. Each item on the list forms a link to the relevant configuration page.
  • Page 35 A typical System Programming Page is shown below. To start configuring an option, click on the link, for example, Level of Access. The Save button allows The Load button allows To exit, press Logout. settings to be saved to a previously saved settings to be file on your PC.
  • Page 36 Programming a typical option - Type the extension or group numbers to be rung for Day Ringing mode in the white field. Click the Help button for guidance on how to program the option. The Save button saves Clicking the Back button will return any changes made on to the previous page without saving the current page.

  • Page 37: System Settings

    System Settings 3.2.1 Unattended Transfer This option enables or disables the Unattended Transfer feature on the system. Unattended or Blind Transfer is the ability to transfer a call to another extension without having to speak to the destination extension first. Once the call has been answered, it is put on Hold and the destination extension is dialled.

  • Page 38: Trunk To Trunk Transfer

    3.2.2 Trunk to Trunk Transfer This option enables or disables the Trunk to Trunk Transfer feature on the system. Trunk to Trunk Transfer is the ability to connect two external calls together. If a system phone is on an established external call and has a second external call on Hold, selecting the Transfer option from the menu will connect the two calls...

  • Page 39: Common Address Book (Continued)

    3.2.4 Common Address Book (Continued) The table allows up to 10 Speed Dial Numbers and their associated properties to be programmed. • Enter the telephone number (up to 20 digits) • Enter the name associated with the number (up to 20 alphanumeric characters) Barring: If this box is ticked then the number will be subject to barring in the...

  • Page 40: Advanced Auto Attendant

    3.2.6 Advanced Auto Attendant The Advanced Auto-Attendant feature will answer a call with a recorded message and can prompt the user to dial DTMF digits in order to be routed to a specific extension or group. The configuration screen enables the user to specify the extension or group numbers that will be called when a particular DTMF digit is entered.

  • Page 41: Ringing Cadences

    3.2.8 Ringing Cadences Different ringing cadences can be set for internal and external calls so that users can tell by the cadence whether the call is internal or external. There is a choice of two cadences - Cadence (1) 1 Second On, 4 Seconds Off Cadence (2) 400msec On, 200msecs Off, 400msec On, 4 Seconds The default settings are -...

  • Page 42: Administrator Password

    3.2.10 Administrator Password This option allows the Administrator Password (the password required to enter Browser Based Programming) to be changed. The default password is 1000 Passwords must contain between 4 and 20 alphanumeric characters. To change the password - • Enter old password •...

  • Page 43: System Maintenance

    3.2.12 System Maintenance System Maintenance enables a number of system features to be reset and new software to be loaded into the system. Note: Changes on this page should only be made by a trained installer. − Reset All Programming: Returns all system programming settings to the default settings −...

  • Page 44: Door Phone

    3.2.13 Door Phone A door phone device can be connected to an analogue extension on the system. This page is used to specify the extension number, door opening time and the extension, group of extensions or external number that will ring when the door button is operated.

  • Page 45: Least Cost Routing

    3.2.15 Least Cost Routing When the system has a choice of different service providers, the Least Cost Routing feature enables the system to route outgoing calls using the lowest cost route. The table opposite can be programmed with up to 50 entries, each consisting of −...

  • Page 46: Extension Settings

    Extension Settings 3.3.1 Extension Numbering The extension numbering range of the system can be changed in order to be compatible with the numbering plans of larger networks or to suit a company's way of working. The length of any extension number can vary from 1 to 9 digits.

  • Page 47: Extension Names

    3.3.2 Extension Names A 20-character name is associated with each extension. When receiving internal calls, the name of the calling extension is displayed on the Forum Phone 320 or 310. The default names are Tst followed by the extension number, for example, 'Tst 11'. It is not possible to assign the same name to more than one extension or to have the same name as the System Manager Login Name, i.e.
  • Page 48 Using this page enables the user to set functions such as Do Not Disturb and the various types of call diversion. Divert: To enable a divert' use the drop-down menu alongside the relevant divert type to select the destination of the diverted call. When diverting calls externally, set the relevant diversion to External and enter the destination number in the field External Number.

  • Page 49: Personal Address Book

    3.3.4 Personal Address Book The Personal Address Book option allows up to 50 numbers to be stored and redialled using a short code. The codes which are numbered *800 to *849 are grouped into tables of 10. The sample screen shows the Personal Address Book table for Extension 11, codes *800 to *809.

  • Page 50: Function Key Programming

    3.3.5 Function Key Programming To program the function keys - • Click on the Go button alongside the Function Keys option on the main User Programming page The 6 fixed feature keys located at the top right-hand side of the page are not programmable.

  • Page 51: Call Waiting

    3.3.6 Call Waiting The Internal and External Call Waiting features can be enabled or disabled on a per extension basis by clicking the boxes alongside the extension numbers. External Call Waiting: If an extension with this feature enabled is busy on a call and an external call arrives for that extension, the calling party will receive Ringing tone and the extension will hear Call Waiting tone.

  • Page 52: Intrude

    3.3.7 Intrude The Intrude feature enables an extension to intrude on an established call. If an extension with the Intrude feature enabled makes a call to a busy extension, the caller can break in on the established call by using this feature. A Warning tone will be given before the intrusion takes place.

  • Page 53: Do Not Disturb

    3.3.9 Do Not Disturb When an extension has the Do Not Disturb feature set, all calls arriving at that extension will receive Busy tone. This feature can be enabled or disabled on a per extension basis by clicking the box alongside the extension number.

  • Page 54: Conferencing

    3.3.11 Conferencing The use of the Conferencing facility can be enabled or disabled on a per extension basis. The default setting is Enabled at every extension. To change a setting for an extension, click the box alongside the extension number. •...

  • Page 55: Direct Line Seizure

    3.3.13 Direct Line Seizure If an extension has Direct Line Seizure (DLS) enabled, it will seize an external line when going off-hook without having to dia l a line access digit. Extensions with DLS set can revert to internal dial tone by going off-hook and press the Hold key.

  • Page 56: Voice Mail

    3.3.15 Voice Mail The use of Voice Mail can be enabled or disabled on a per extension basis. Note: This option is only available when the system is equipped with a voice module. Extensions enabled for Voice Mail have access to a private mailbox and can record personalised greeting messages.

  • Page 57: Outgoing Cli

    3.3.17 Outgoing CLI The CLI that is sent to line when an extension makes an outgoing call can be specified on a per extension basis. Clicking on the drop-down menu in the numbers column displays the MSN numbers that can be used for the outgoing CLI.

  • Page 58: Called Party

    3.3.19 Called Party The Called Party feature can be enabled or disabled on a per extension basis. This feature is only available on system phones. When an incoming call rings at a system phone, the first line of the display shows the calling party's number (if presented) and ' Calling' is shown on the second line.

  • Page 59: Pin Codes

    3.3.21 Pin Codes PIN Codes are used as a means of security to prevent unauthorised access to features such as Voice Mail. This option enables PIN codes to be entered and changed for each extension on the system - both analogue and digital. The PIN code must be 4 digits long (numeric).

  • Page 60: Hotline Extensions

    Connected Line Presentation (COLP) is a network service which allows a remote calling party to receive the identity of the connected party on the Forum 300. It is not a confirmation of digits dialled as the connected party may be different from the called party (for example, where the incoming call is diverted).

  • Page 61: Group Settings

    Group Settings 3.4.1 Group Numbers The group numbering range for the system is 80 to 89 but this can be changed to meet customer requirements by entering the new numbers into the table shown on this page. The length of a group number can vary from 1 to 9 digits.

  • Page 62: Group Assignment

    3.4.3 Group Assignment The system allows groups of extensions to be defined which can be contacted using a single number. Typical groups could be Sales or Purchasing. To form a group of extensions, enter the extension numbers, separated by commas, in the field alongside the group number.

  • Page 63: Msn Settings

    MSN Settings 3.5.1 MSN List A single ISDN line can be supplied with several different telephone numbers. These numbers are known as Multiple Subscriber Numbers or MSNs. The MSN numbers associated with the ISDN line connected to the system should be entered into the MSN List.

  • Page 64: Msn Ringing Assignment

    3.5.3 MSN Ringing Assignment The system has up to 5 ringing modes which may be selected in Operator Functionality. This option enables extensions to be programmed to ring for incoming calls on MSN numbers for each of these options. To select the extensions that will ring for an incoming call to an MSN, enter the extension number/numbers, separated by commas, in the white field alongside the MSN number.

  • Page 65: Msn Call Restriction

    3.5.5 MSN Call Restriction A single MSN may terminate one or more incoming calls. To restrict an MSN to one call, select the MSN number and move it to the white box named ON by using the arrow buttons. Tick the Day and/or Night Ringing boxes to specify the Ringing modes to which this restriction applies.

  • Page 66: Access Control

    Access Control 3.6.1 Level of Access A Level of Access can be set for each extension which will determine the types of outgoing calls that the extension user can make. There are 7 levels - Level 1 - Internal and Emergency Call: A user with this level of access can only make external calls to numbers that appear in the Emergency Number table.

  • Page 67: Emergency Numbers

    3.6.2 Emergency Numbers Emergency Numbers are the only external numbers that can be dialled by a user with the Internal and Emergency level of access. They can also be dialled by users with a higher level of access. Up to 40 numbers or partial numbers can be entered, each of up to 16 digits in length.

  • Page 68: National Numbers

    3.6.4 National Numbers Users with National Access are able to dial numbers listed on this page plus those on the Emergency and Local tables. The default setting is for all national numbers to be accessible, i.e. the user can dial any external number starting with the digits 01 to Up to 40 numbers or partial numbers can be entered, each of up to 16 digits in length.

  • Page 69: Barred Numbers

    3.6.6 Barred Numbers These numbers are barred to all users except those with Unrestricted access. Up to 40 numbers or partial numbers can be entered, each of up to 16 digits in length. Note: If a partial number is entered, e.g. 1550, then all numbers beginning with those 4 digits will be barred.

  • Page 70: Day/Night Switch Times

    3.7.2 Day/Night Switch Times The system has up to 5 Ringing Modes which may be enabled/disabled using the option Day/Night Ringing Modes. For automatic changeover from one Ringing Mode to another using the system clock, tick the Enabled box. Click on the boxes under the Days to select the Days on which the system should automatically switch between Ringing Modes.

  • Page 71: Set Time Manually

    3.7.3 Set Time Manually To set the time and the date manually, enter the time and date in the boxes using the format hh:mm. Note: The clock is a 24 hour clock, e.g. to set the time to 5.52 p.m. enter 17.52 into the text boxes.

  • Page 72: Automatic Maintenance Times

    3.7.5 Automatic Maintenance Times This option allows a time to be specified when the system will carry out self- diagnostic testing. The time selected should be when system usage is low, e.g. 3.00 a.m. Enter the time in the box using the format hh:mm.
  • Page 73 Divert No Answer Timeout: The length of time that an extension will ring before diverting if not answered. Default: 20 seconds (minimum 5 seconds and maximum 3 minutes). Normal Disconnect Timer: This timer applies to a user on an external call. It defines the amount of external Busy tone received from the network before the system gives internal Busy tone.

  • Page 74: Miscellaneous Timers (Continued)

    3.7.7 Miscellaneous Timers (continued) Call Back Timer 3: This timer defines the length of time the system will retain an active Call Back request which has not been implemented. After this period the Call Back request is cancelled. Default: 60 minutes (minimum 1 minute and maximum 4 hours).

  • Page 75: Router Settings

    Router Settings 3.8.1 RAS Accounts Up to 20 Remote Access Server User Accounts can be programmed in the system. Each account consists of a Username and Password. The Usernames and Passwords can contain up to 20 alphanumeric characters. The Username and Password will be required for Remote Access log-in.

  • Page 76: Ip Address

    3.8.3 IP Address This option allows the IP address information for the system to be defined. There are 6 fields that can be specified - The System Name is a name that can be defined for the system. The purpose of the name is to allow users to connect more easily to the system using a browser.

  • Page 77: System Maintenance Programming

    There are a limited number of password System protected programming options that can be accessed from a Forum Phone 320 connected to the Forum 300. Software Version These options and sub-options are shown in IP Address & Ports the diagram opposite.

  • Page 78: To Access The System Maintenance Menu

    3.9.2 To Access the System Maintenance Menu 1 1 : 2 5 F r i 0 7 / 1 2 / 0 1 When the Forum Phone 320 is idle - E x t e n s i o n Dial the 8 digit sequence ****#### M e n u s á...
  • Page 79 IP Address and Ports S o f t w a r e V e r s i o n To enter the IP Address and Ports menu, A d d r e s s & P o r t s you must log into System Maintenance using M A C A d d r e s s...
  • Page 80 Change Subnet Mask: The display will show Enter Address C h a n g e S u b n e t M a s k and the first character of the number E n t e r A d d r e s s : will flash to indicate the position of 2 5 5 .
  • Page 81 MAC Address To display the MAC Address, with the cursor S o f t w a r e V e r s i o n alongside MAC Addresss - A d d r e s s & P o r t s •...
  • Page 82 System Reset Important Note : The System Reset feature can only be accessed using the Installer System Maintenance password. S y s t e m R e s e t C o m m o n A d d r e s s B o o k With the cursor alongside System Reset - S o f t w a r e...
  • Page 83 Programming the Common Address Book This option is also available from the system phone menu with any extension with operator facilities enabled (default Extension 11) and is covered in the Forum 300 Digital Telephone User Guide in Section 4 of this manual.

  • Page 84: Browser Based User Programming Guide

    BROWSER BASED USER PROGRAMMING GUIDE Browser Based Programming Introduction Browser Based User Programming enables a user to configure their Forum Phone 320 easily and quickly from a PC connected to the system. Any extension user can program their own settings using a standard Internet Browser, e.g Netscape Navigator or Microsoft Internet Explorer, from any of the networked computers connected to the system or remotely once an IP connection has been established between the computer and the system.

  • Page 85: Function Keys

    Function Keys To program the function keys - • Click on the <Go> button alongside the Function Keys field on the main User Programming page The 6 fixed feature keys located at the top right-hand side of the page are not programmable.

  • Page 86: Personal Address Book

    Personal Address Book The Personal Address Book option allows up to 50 numbers to be stored and redialled using a short code. The codes which are numbered *800 to *849 are grouped into tables of 10. The sample screen shows the Personal Address Book table for Extension 11, codes *800 to *809.

  • Page 87: Voicemail And Autoattendant Guide

    VOICEMAIL AND AUTOATTENDANT GUIDE Overview Two Voice Mail modules are available for the system − A two port - two hour module which allows two simultaneous connections to Voice Mail for either recording or retrieving messages and two hours storage time −...
  • Page 88 Call Back: The system stores the caller ID information (if this is sent) which enables the user to return the call by using the Dial option in Voice Mail. Forwarding: Selecting the Forwarding option enables the message to be forwarded to another voice mailbox on the system. Remote Access: To access Voice Mail - •...

  • Page 89: Operating Voice Mail From A Forum Phone 320

    Operating Voice Mail from a Forum Phone 320 To Retrieve and Play New Messages 1 1 : 2 5 F r i 1 1 / 0 1 / 0 1 New Voice Mail messages are indicated by E x t e n s i o n the LED of the MESSAGE key flashing and M e s s a g e W a i t i n g...

  • Page 90: To Return A Call

    Any messages (read or unread) may be 1 0 : 0 0 M o n 2 4 / 0 6 / 0 2 deleted. 0 8 7 2 9 7 9 6 7 6 0 0 : 0 0 : 0 0 •...
  • Page 91 Retrieving old Messages 1 0 : 0 0 F r i 0 3 . 1 1 . 0 3 To listen to Voice Mail messages when E x t e n s i o n there are no new messages being indicated at the Forum Phone 320 , i.e.
  • Page 92 • Use the ↑ ↑ ↓ ↓ keys to scroll through P l a y the list of options „ „ R e c o r d • When the cursor is alongside the D e l e t e Record option, press the <Select>...
  • Page 93 To Play an Introductory Message Enter the Setup Voice Mail menu as described in the previous section (To I n t r o d u c t o r y M e s s a g e Record an Introductory Message) and 0 0 : 0 0 : 1 4 select the Play option.

  • Page 94: Operating Voice Mail From An Analogue Telephone

    Operating Voice Mail from an Analogue Telephone Operating Voice Mail from an analogue telephone can be done simply by dialling a code to access voice mail and following the voice prompts. Notes: If password protection has been enabled for an extension but the user has not programmed the PIN code, all inputs will be regarded as invalid.

  • Page 95: Auto-Attendant

    Retrieving Old Messages Enter Voice Mail as shown in the previous section (Retrieving New Messages). From the options available in the introductory message, select " For saved messages - dial 2". Old messages can then be retrieved and handled in the same way as new messages. To play an Introductory Message Enter voice mail as shown in the section 'Retrieving New Messages' and from the options available in the introductory message, select "To enter the Mail Setup menu -...
  • Page 96 Number Example Message "Welcome to Company ‘X’, all our operators are busy at the moment. Please hold, your call will be dealt with as soon as possible". "Thank you for holding. Your call will be dealt with as soon as possible". "Thank you for calling Company ‘X’.
  • Page 97 Auto-Attendant Programming Auto-Attendant programming can only be carried out at a Forum Phone 320 that has Operator Functionality enabled. Auto-Attendant Setup From the idle screen - 1 0 : 0 0 F r i 0 3 . 1 1 . 0 2 •...
  • Page 98 To Record a Message Select Record from the message options. L I F T H A N D S E T • Lift the handset as prompted Note : It is not possible to record messages in handsfree mode. W e l c o m e M e s s a g e 0 0 : 0 0 : 0 6 •...

  • Page 99: Remote Access User Guide

    EMOTE CCESS UIDE Introduction A remote user with a PC running operating systems, i.e. Windows, MAC, Linux, an ISDN Terminal Adaptor and an ISDN line can dial into the system. This enables the remote user to access Browser Based Programming and any PC connected to the LAN port of the system.

  • Page 100: To Connect To The System Remotely

    To Connect to the System Remotely Open the Dial-Up Networking folder and double click on the icon that has been set up for Remote Access. The window below will be displayed. Enter the Remote Access Username and Password. Click the button <Connect>. A PPP connection to the system will be established.
  • Page 101 Software revision 54.323 (BE) DM Number DM-870 Date June 2004...

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