BELGACOM Forum 500 Mounting And Commissioning Manual
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BELGACOM Forum 500 Mounting And Commissioning Manual

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  • Page 1 Belgacom Forum™ Mounting and Commissioning Manual...
  • Page 2 Welcome to Belgacom Thank you for buying this Belgacom product. Our products meet the highest quality demands and are outstandingly designed. The following instructions will guide you in the operation of your Forum™ 500 and answer all important questions. Should you require further assistance or information, please contact the per- son responsible for your system or your retailer first.

  • Page 3: Table Of Contents

    Forum 516/518 ....... 13 All Forum 500 Communication Systems ....13...
  • Page 4 MacOS ........52 Configuring the Forum 500 Preparing the Configuration .
  • Page 5 RAS Access ........66 Forum 500 in a LAN with an IP-enabled Server DNS Name Resolution .
  • Page 6 Team Functions Introduction Explanation of Keys ......86 Team Configuration ......88 Examples of Use Executive/Secretary Team .
  • Page 7 Configuring the PC Software Setting up TAPI Setting up NET CAPI Using the Systray Display Browser for Forum CTI Synchronising the PC Clock Address Queries using LDAP Configuration Guide Overview PBX Ports Easy Access ISP Settings RAS Settings LAN-to-LAN Settings E-mail Function E-mail Access Frequently Asked Questions...

  • Page 9: About This Manual

    About this manual This user guide is designed for the technician who will install the Forum 500 and put it into operation. Usually this is the responsi- bility of your Belgacom agent, who will prepare the Forum 500 and hand over the configured, operational system.

  • Page 10: Features

    Forum 516/518 has a total of six S ports, all switchable between internal/external. The firmware of the Forum 500 is designed for configuring up to 150 users (300 users on the Forum 516). You can connect the following devices to the Forum 500:...
  • Page 11 The Forum 500 allows you to use CTI (computer telephony inte- gration) applications made by other manufacturers. This requires installation of a TAPI driver on a Windows PC. The Forum 500 also has an integrated dialling wizard, the Forum 500 CTI, with which users can call up and use telephone functions on PCs without first having to install a special TAPI driver.
  • Page 12 PBX Configuration: X.31. Additional information can be found in the Configurator online help files. Internet Access It is possible to connect individual PCs to the Forum 500 via the internal S ports, or to connect an entire LAN to the Forum 500 via the Ethernet port.
  • Page 13 As your company’s requirements grow, the Forum 500 can be net- worked with other telecom systems. The Forum 500 can then operate as a sub-system or DECT server. It is also possible to create a telecom system with several networked telecom installations.

  • Page 14: Factory Settings On Delivery

    Factory Settings on Delivery The following basic settings and features are active on delivery. We recommend that you configure the Forum 500 to your individ- ual requirements before putting it into operation (see Configuration starting on page 42). Telephony Functions...

  • Page 15: Forum 516/518

    The system PIN, for example for remote-programmable call diversion, is set at “0000”. Authorisations The use of functions by a terminal on the Forum 500 is regulated by means of authorisations. These authorisations are configured for user groups to which the users with their terminals are then assigned.
  • Page 16 Authorisations on how to configure user groups and users, please refer to the “User Manager” chapter of the online help. The following terminal functions are factory preset to the “Administrators” group: External line access: international numbers can be dialled from all configured telephones.
  • Page 17 Every user can read out the charges. Every user who has a workplace PC can use the Forum 500 CTI to make calls, manage calls and messages, dial numbers from both the central and personal telephone books, and use the busy display of the Forum 500 CTI.

  • Page 18: Internet Functions

    Internet Functions Note: Settings for mail and ISP and RAS access are only possible by releasing the Forum 500 IP package on the Web console Con- figurator in the SYS Configuration: Licences menu. RAS access (with or without callback) can be set up for every Forum 500 user.

  • Page 19: Installation

    Scope of Delivery Installation Scope of Delivery The delivery consists of: One Forum 500 communications system (Forum 522, Forum 512, Forum 514 or Forum 516/518) Two connection cable for the ISDN S port One V.24 connection cable (for the COM port, Forum 514 and...

  • Page 20: Forum 522

    Do not allow any fluid to penetrate the Forum 500, because this may cause electric shocks or short circuits. Do not install the Forum 500 during a storm. Do not connect or disconnect lines during a storm. The Forum 500 is designed for indoor use only. Lay the cables so that they cannot be walked on or tripped over.

  • Page 21: Mounting Location

    X-ray or similar apparatus. Use a separate 230 V power circuit and install overvoltage protec- tion. Wall Mounting The Forum 500 is mounted on the wall with three screws as shown in this diagram: Mounting plan Installation...

  • Page 22: Available Ports

    Available Ports To fasten the screws at points B and C, remove the cover of the Forum 500 and insert the screws in the holes provided for this purpose. The Forum 500 is suspended from the screw at point A, so there must be a space of 3 mm between the screw and the wall.

  • Page 23: Forum 512

    (S 4). S 4 can also be wired externally (as a master) when networking two Forum 500 communications systems in a Q.SIG trunk (also refer to PBX Networking starting on page 74). Four U...

  • Page 24: Forum 514

    (S 5). S 5 can also be wired externally (as a master) when networking two Forum 500 communications systems in a Q.SIG trunk (also refer to PBX Networking starting on page 74). Eight U...

  • Page 25: Positions Of The Ports

    9-pin submin D plug (V.24) Positions of the Ports The following diagrams show the positions of the ports on the Forum 500 variants: Default setting Actuator Position of ports on the Forum 522...
  • Page 26 Available Ports Intercom/Relay Default setting Intercom/Door opener Actuator Sensor 1 + 2 Position of ports on the Forum 512 Sync Sensor Default setting Intercom/Door opener Intercom/Relay Actuator 1 + 2 Position of ports on the Forum 514 LAN 1 LAN 2 Intercom/Door opener Intercom/ Sync Sensor Default setting Relay...

  • Page 27: Port Assignment, Termination, Cable Lengths

    “R” in the diagrams Positions of the Ports on page 23 and are implemented as switch hooks.Open the switch if you do not wish to terminate the bus with the Forum 500. In the case of the Forum 512, the S buses are terminated by software.

  • Page 28: U Pn Ports

    Port Assignment, Termination, Cable Lengths Forum 514 Forum 516 The S bus is terminated by the TR at the ends; the hook switch is open. Termination on an ISDN socket Ports Each of the U ports enable the connection of a Forum Base 500 DECT base station or a Forum Phone 510/520/530 telephone using a twin-wire cable.

  • Page 29: A/B Ports

    LAN Port The LAN port (Forum 516/518: LAN 1 port) enables integration of the Forum 500 into an existing in-house LAN by means of a 10 Mbit hub. A LAN line (twisted-pair line in accordance with 10BaseTcan be up to 100 m long.

  • Page 30: Dsl Port

    Forum 500, the output of the DSL modem (NTBBA) is led to the LAN port of the Forum 500 (LAN 1 in the case of the Forum 516/518) via an external switch or hub. The router subse- quently converts the PPPoE protocol to the TCP/IP protocol of the LAN.

  • Page 31: Basic Setting Switch

    Basic Setting Switch Using the basic setting switch, it is possible to reset the Forum 500 system to the factory configuration (see Factory Settings on Delivery starting on page 12). The position of the switch can be seen in the diagram Positions of the Ports starting on page 23.

  • Page 32: Connectible Devices

    Connectible Devices Connectible Devices The Forum 500 ports offer a large number of possibilities for con- necting devices. One of the many possible configurations is shown in the following diagram: Intercom/Relay Intercom/Door opener Sensor 1 ext 2 ext 3 ext S...

  • Page 33: U Pn Ports

    Connectible Devices networking two Forum 500 communications systems in a Q.SIG trunk (also refer to PBX Networking starting on page 74). Up to eight devices per bus (ISDN telephones, ISDN fax machines, ISDN base stations, ISDN cordless telephones, ISDN adapters for the PC) can be connected to the internal S ports by twin-pair cables.

  • Page 34: Analogue Telephones

    Please note: Adhere to the following notes and recommenda- tions regarding the connection of analogue devices. Devices not meeting the technical requirements of the Forum 500 can cause damage to it. Analogue Telephones Only analogue telephones supporting tone dialling (VF signalling) can be operated on the Forum 500.

  • Page 35: Actor/Sensor Ports

    In the PBX Configuration: Ports: a/b: Change menu in the Configurator, select Doorline under Type. Activate the Actua- tor option, if you want to use the actor port of the Forum 500 instead of the “DoorLine” relay. The “DoorLine” actor can be operated only when the speech channel is open at the same time.

  • Page 36: Com Port

    Please note: The connection line for the COM port can be up to three metres long. A PC for configuring the Forum 500 or transmitting call data can be connected to the COM port. This call data can be evaluated in detail with a call charge registration program.

  • Page 37: Accessories And Adapters

    Accessories and Adapters Accessories and Adapters The Forum Phone 520 and Forum Phone 530 system telephones have one or two slots on the rear for various adapters and other accessories. Further information on installing and operating these add-ons can be found in the “Forum Phone 520, 530” user guide under “Add-ons (with &...

  • Page 38: Forum Phone 500 Module Headset (Audio Adapter)

    2 (peak): recording ates signal for signal + starting and stopping record- 3 (ring): relay contact ing. Not used on Round Forum 500 power socket (4 mm) Door display RJ-11 or 4, 5: relay contact 2 RJ-12 1, 2, 3, 6: NC...

  • Page 39: Device Combinations

    Accessories and Adapters Electrical Data of Ports Port Connection Values Microphone, microphone of Electret microphone second handset, headset Typical sensitivity: 10 mV/Pa microphone Power feed: I < 300 µA at 1.5 V Ear cap, loudspeaker of Typical impedance: second handset, headset, 150 ±...

  • Page 40: Pra Connector Module

    PRA Connector Module PRA Connector Module (ISDN 30/Forum 516 PRA Module) The Forum 516 PRA Module allows you to operate a Forum 516/ 518 on a primary rate access. This access provides up to 30 voice channels. You can also use the Forum 516 PRA Module to network two systems, e.g.
  • Page 41 PRA Connector Module 3. For some models of the Forum 516/518 a separate module cover exists. Remove the cover of the module. To do this, push back the two locking levers, (1) and (2), and lift off the cover. Removing the module cover 4.
  • Page 42 PRA Connector Module LEDs slot (Underside of the module board) Position of the LEDs on the Forum 516 PRA Module 6. Replace the module cover. To do this, insert the locking hooks at the lower end of the cover into the recesses on the connec- tion module.

  • Page 43: Configuration

    PRA Connector Module 9. Reconnect the Forum 516/518 to the power supply. 10.Configure the S module in the Configurator of the Forum 516/518 (refer to Configuration starting on page 42). Check the level 1 status with reference to the LEDs on the module.

  • Page 44: Configuration

    Configurator, a special software application integrated into the system. The Configurator is operated via the Web console, which can be run on any PC connected to the Forum 500. The Forum 512 Web console Using the Web console, you can:...

  • Page 45: Brief Guide To Initial Configuration

    Forum 500 (see Loading the Online Help starting on page 55). For the initial configuration you can connect the PC to the Forum 500 via the Ethernet port. A COM port can also be used. The TCP/IP network protocol is used to set up a connection via one of these ports.

  • Page 46: First Configuration Via Serial Port

    NT or Windows 2000/XP. 2. Shut down the PC. Remove all connected network leads. Con- nect the serial port of the PC to the COM port of the Forum 500. Use the connecting cable that is supplied. 3. Restart the PC. Set up an RAS link with the icon configured on the desktop under step 1.

  • Page 47: Configuration Under Windows

    Microsoft Windows operating system. If required, a Web browser can be installed from the system CD delivered with the Forum 500. In addition, the selected type of connection requires further system components that you may have to install on your PC. The driver software is normally supplied with the hardware, and the appropriate version should be available for your operating system.

  • Page 48: Connection On Serial Port (V.24)

    The required components are normally ready installed together with the operating system. In this case, you can easily configure the connection to the Forum 500 by using the program “Setup RAS network link”: Note: Under Windows NT or Windows 2000/XP you must log on as an administrator.

  • Page 49: Notes On Configuring The Serial Port

    47. Establishing a Remote Data Transfer Connection 1. Connect the serial port of the PC to the Forum 500 COM port. Use the V.24 serial connector cable supplied with the Forum 500 (for the Forum 512 use the adapter cable for connecting RS-232 to RJ-45).

  • Page 50: Connection By Network Card (Lan)

    (Service Pack), install this again after installation of the RAS. Connection by Network Card (LAN) First-time configuration of the Forum 500 is also possible by a net- work card, providing this is already installed on the PC, of course. Configuration...
  • Page 51 Note: Changes to the Gateway and the DNS configuration are made by DHCP. Establishing a Network Connection 1. Connect the PC network card to the Forum 500 network port. To do this, use either a crossover twisted-pair network cable or connect the Forum 500 via a hub.

  • Page 52: Connection Via The S Port

    3 to S – Forum 516: S 3 to S 2. Set up an RAS connection to the Forum 500 through the call number “398504”. Log on as “Administrator”. Testing the Setup Subsequent to establishment, test the TCP/IP connection between the Forum 500 and the PC.

  • Page 53: Starting The Browser

    Configuration for Linux and MacOS Starting the Browser Start the installed Web browser. When you start the Microsoft Internet Explorer for the first time, the Internet access wizard will automatically appear. Select the option “Use existing account” and confirm this with “OK”. If the PC has been operating in a network or used for Internet access, it is possible that access may be configured indirect via a proxy server.

  • Page 54: Macos

    Configuring the Forum 500 For the Forum 500 to configure the TCP/IP settings of a Linux system via DHCP, you must also install the “dhclient” package and activate configuration via DHCP in the Linux network configu- ration. To access the Forum 500 Configurator, you should also install Netscape Communicator 4.5 (or higher).

  • Page 55: Starting The Web Console

    Note: Use the Configuration Guide starting on page 116. This will assist you in making the settings in the correct sequence. Starting the Web Console 1. Start your Web browser. Enter the Forum 500 IP address in the “Address” box: http://192.168.99.254/.
  • Page 56 6. Confirm your input with Apply. 7. Click on the Configurator button on the home page. Note: When the Forum 500 is commissioned, all connected ter- minals are assigned to the “Administrators” user group. In your initial configuration, you should configure additional user groups...

  • Page 57: Loading The Online Help

    (e.g. user data, call distribution schemes, cord-bound terminals). This data is stored and then loaded into the Forum 500 at the customer’s site by a service technician. This prepared configuration must be completed at the customer’s site (LAN configuration and DECT terminals).

  • Page 58: Remote Configuration

    LAN prerequisites. Remote Configuration The Forum 500 configuration can also be edited or updated by the Belgacom Customer Service Centre via remote access. In the fac- tory setting on delivery, two Belgacom Remote Service Centre tel- ephone numbers are preset, under which a system technician can dial into the Forum 500.

  • Page 59: Codes For Ip Configuration

    Configurator, in the NET Configuration: Easy Access menu. In the event that the IP configuration of the Forum 500 has to be changed and access via the Web console is not possible, you can also use a code digit procedure to change these basic settings.

  • Page 60: Saving And Loading The Configuration

    New versions of the system and terminal software can be loaded to the system. New software versions of the Forum 500 are loaded from the con- figuration PC, which accesses the Configurator (see the SYS Configuration: Firmware menu). For information on connecting a configuration PC, see Brief Guide to Initial Configuration on page 43.

  • Page 61: Resetting The System Data

    Configuring the Forum 500 Resetting the System Data You can restore the factory settings of the Forum 500 in the Configurator. Should this not be possible, refer to the next section entitled Hardware Basic Settings Switch. Please note: If this is done, all individual settings and the user data are then lost.

  • Page 62: Generating Your Own Moh Files

    Positions of the Ports on page 23. 4. Replace the power plug in the mains socket. Wait about 30 sec- onds until the lamp on the front of the Forum 500 starts to flash steadily. 5. Remove the power plug from the mains socket again.
  • Page 63 Note: When generating your own MoH file, you may incur a fee for the use of non-resident melodies (e.g. a GEMA fee in Germany or MCPS fee in the UK). The MoH files that come with your Forum 500 can be used free of charge. Configuration...

  • Page 64: Configuration Examples

    Examples Forum 500 in Computer Networks One of the outstanding features of the Forum 500 is the integra- tion of telephony and computer networks. Connect the Forum 500 via a computer network (LAN) with suitably configured worksta- tions, and you can use its network features from these worksta- tions.

  • Page 65: Introduction To Tcp/Ip

    In a single LAN it is possible to use various protocols for the trans- mission of data. The connection between a workstation computer and the Forum 500 runs via the TCP/IP protocol used on the Inter- net. TCP/IP can be used together with other protocols (e.g. Net- BEUI, AppleTalk or IPX/SPX) on the same network.

  • Page 66: Forum 500 In A Serverless Lan

    Forum 500 in a Serverless LAN network mask for a class C network is 255.255.255.0. If the IP address of the partner device does not fit the network mask, the connection is established via the default gateway. If a device knows several data routes to different intermediate stations, one speaks of a router.

  • Page 67: Dns Name Resolution

    PC 2 The Forum 500 in a serverless LAN In a serverless LAN, the Forum 500 takes over the IP configura- tion of the connected workstations. All TCP/IP settings necessary for the workstations are assigned by the Forum 500 via DHCP (dynamic host configuration protocol).

  • Page 68: Internet Access

    Forum 500 in a Serverless LAN into your browser, a DNS request is sent to the Forum 500 IP address. The Forum 500 responds with the correct IP address, so that the Configurator home page can be called up. In a peer-to-peer network (Windows network), the workstations each have a name which is displayed in the network environment.

  • Page 69: Forum 500 In A Lan With An Ip-Enabled Server

    IP-enabled Server In a LAN with an IP-enabled server, you should coordinate integra- tion of the Forum 500 with the responsible network administrator. You must decide on the IP address space to be used and which network services (DHCP, DNS, RAS, Internet access) the Forum 500 is to handle in the LAN.

  • Page 70: Dns Name Resolution

    Internet Access You can also use the Forum 500 as an Internet access server in a LAN with an IP-enabled server. To do this, you must enter the Forum 500 IP address on the server as the default gateway. In...

  • Page 71: Ras Access

    Ext. PC 1 PC 2 The Forum 500 as a DNS server in a LAN with an IP server RAS Access In a LAN with an IP-enabled server you can also enable external computers to dial in via the Forum 500. To do this, you should...

  • Page 72: Lan-To-Lan Link

    LAN-to-LAN Link You can use the Forum 500 to interlink two LANs via ISDN. To do this, you configure two Forum 500 systems so that they can dial in to each other. In order for this to work, the two LANs must be con- figured for different IP address ranges (subnetworks).

  • Page 73: Useful Information On Internet Access

    Useful Information on Internet Access In the Configurator, NET Configuration: LAN-LAN menu you can configure the dial-in settings. The Forum 500 will set up a connection whenever a TCP/IP data transfer to the other LAN is requested. Note that such a connection is only set up when specific requests are made.

  • Page 74: Using The Web

    Connections: ISP menu on the web console. Using the Web A Web browser not only enables you to use the Forum 500 Con- figurator from every workstation but also to obtain a wealth of information from the Internet. Simply enter the desired URL in the address field of the browser.

  • Page 75: Nat

    The protocol will function without TCP/UDP port numbers, e.g. ICMP or IGMP. The Forum 500 NAT has suitable processes for ensuring the func- tions of many important protocols affected by these rules. These are the protocols FTP (in “active” mode), CuSeeMe (“videoconfer- encing”), IRC (“chat”), ICMP errors (“traceroute”) and ICMP echo...

  • Page 76: Pbx Networking

    PBX installations. If you merely need a larger number of connections, it is easy to link a second PBX (“PBX Cascading”). If you want to operate the Forum 500 at several locations with different PBXs, this is possible by PBX Networking.

  • Page 77: Putting A Cascaded Pbx Into Operation

    PBX Cascading PBX 1 PBX 2 (Master) (Slave) LAN 2 LAN 1 PCM CAT-5 Ethernet lead Voice data lead (8 pins assigned, joined 1 to 1) Cascaded PBX system Putting a Cascaded PBX into Operation Proceed as follows to put a cascaded PBX system into operation: 1.

  • Page 78: Notes

    PBX Cascading The master system then initialises the slave system. This may involve transfer of firmware (operating software) from the mas- ter system to the slave system. This can take a few minutes. 7. Configure the system telephone connected to the slave system for testing purposes in the Configurator.

  • Page 79: Pbx Networking

    You need PBX networking in the following cases: To operate the Forum 500 as a subsidiary system on another PBX. This will also allow you to use the Forum 500 as a DECT server, for example. To network several Forum 500s into a PBX system.
  • Page 80 PBX Networking Trunk line Point-to-point connection Example of a PBX network Various line types and transmission protocols can be used for point-to-point connections. The required network topology (dis- tance, connection capacity) determines which type of point-to- point connection is most suitable. Protocol: Q.SIG or DSS1 The Q.SIG protocol, designed for ISDN point-to-point connections, is the preferable choice as the transmission protocol;...
  • Page 81 500 and the setting L1 sync possible has been activated, then one of the ports is automatically defined as the L1 clock source. The Forum 500 will automatically switch the clock source to another port configured as an L1 clock source (if a line fails, for example).

  • Page 82: Types Of Point-To-Point Connection

    PBX Networking Types of Point-to-Point Connection There are different types of connection available for an ISDN point-to-point connection between two PBXs, depending on the distance between them. Direct Connection This type of point-to-point connection joins the two systems directly to each other using a crossover twisted-pair cable. An S connection can be used for distances up to 1,000 metres, while an connection can span up to 250 meters.

  • Page 83: Configuration

    PBX Networking nected PBXs. For the protocol layers L2 and L3, one PBX is nor- mally the protocol master and the other PBX is the protocol slave. PBX 1 PBX 2 Transmission L1 slave L1 slave System L2 master L2 slave L3 master L3 slave L1 master...
  • Page 84 PBX Networking Network PBX 1 PBX 3 operator Bundle Trunk line PBX 2 Point-to-point connection Example of a PBX network with trunk groups In the above example, the following trunk groups are configured for PBX 1: Two S lines in a multi-terminal configuration to the network operator which are assigned to the “A”...
  • Page 85 A default entry in the numbering table makes it possible to seize a “default route” for all remaining unassigned numbers. In partic- ular, this simplifies configuration of the Forum 500 as a subsidiary system: the only entry you assign to the default entry is the...

  • Page 86: Technical Details

    Technical Details A different PBX number must be set for each Forum 500 in a PBX network. This setting can be found in the Web console, in the menu PBX Configuration: System under the heading System linking.
  • Page 87 Owing to their hardware properties, not all S ports of the Forum 500 can be used for PBX networking without restrictions. Depending on the type of system, some ports can only operate in the L1 master mode or L1 slave mode. The external S and S ports can be set according to the following table.

  • Page 88: Team Functions

    Introduction Team Functions Introduction With the team functions you can manage your telephone commu- nication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys.
  • Page 89 Introduction a substitute function (with another team member acting as the substitute). Calls for you are then signalled to the terminal of another team member. A trunk key also provides functions for managing calls. For example, you can configure call protection if you do not want to be disturbed, or call diversion to another telephone.

  • Page 90: Team Configuration

    Team Configuration You can create teams and program call keys in the Configurator of the Forum 500 (PBX Configuration: Groups and Ports: Upn menu). Call key 1 is preset as a trunk key on all system telephones. This setting can be changed by the system administrator.

  • Page 91: Line Seizure

    Examples of Use 14:22 TrK 11: Secretary TrK 10: Executive DK 10: Executive 14:22 TrK 10: Executive TrK 11: Secretary TrK 12: Private 14:22 TrK 10: Executive TrK 12: Private Example: executive/secretary team Line Seizure The secretary can be reached on the call number 11 (trunk key TrK 11: secretary’s office).
  • Page 92 Examples of Use indicated on the secretary’s terminal since no appropriate trunk key is configured on the latter’s telephone. Call Signalling In this configuration example, calls to one’s own call number are signalled acoustically on the following telephones: Call number 11 on the secretary’s telephone Call numbers 10 and 12 on the executive’s telephone.

  • Page 93: Three-Member Team

    Examples of Use Three-member Team The three-member team described here is an example of a team configuration within a project group, e.g. export sales. Each team member has one Forum Phone 520 system telephone with all call keys programmed as trunk and team keys. 14:22 TrK 10: Miller TK 11: Johnson...

  • Page 94: Unified Team

    Examples of Use Call Signalling In this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indicated by a visual signal (the team key LED flashes). Unified Team The unified team described here is an example of a team configu- ration within a department in which calls are to be managed quickly (e.g.
  • Page 95 Examples of Use key. If another team member then presses trunk key TrK 11 on his telephone, he can accept the call. For further information on function keys, refer to the “Forum Phone 520, 530” user guide. Line Busy Indication If a line is busy, e.g.

  • Page 96: Toggle Team

    Examples of Use Toggle Team The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions. Each team member has one Forum Phone 530 with all call keys programmed as trunk and team keys.
  • Page 97 Examples of Use The first support number and the first hotline number of each team member is programmed as a team key on the other mem- ber’s telephone, e.g. TrK 10 and TrK 15 on Miller’s telephone as TK 10 and TK 15 on Johnson’s telephone. The assumption here is that most calls will go to the respective first call numbers, and team members can thus help each other out by answering one another’s calls.

  • Page 98: Call Queue

    Calls in a queue are handled by the Forum 500 in the following order of priority: instant connection, sensor calls, automatic recalls, VIP calls, then other internal and external calls. Sensor calls thus have priority over other calls, for example.

  • Page 99: Activation Of Queues

    Note: As calling fax machines often operate with the “voice” service indicator (e.g. on analogue ports), you should assign ports for fax machines on the Forum 500 to a user group without a queue. Queues can be combined with the “forwarding,” “pickup” and “hunt group”...

  • Page 100: Pickup

    Examples of Use Pickup The functions “Pickup” (from a pickup group) and “Pickup selec- tive” can be used together with queues. A user who accepts a call using “Pickup” or “Pickup selective” picks up the next call from the queue. Hunt Groups Hunt groups of the “parallel”...
  • Page 101 Examples of Use Under PBX Configuration: Call Distribution: Incoming route all incoming calls to the number of the Forum Phone 530trunk key. In the Configurator, create a new group called “Operators” under User Manager: User groups. Activate “Call queue”, “Call waiting protection” and “Call forwarding” for this group and set the Dial out: External option appropriately.

  • Page 102: Group Of Three Attendant Terminals

    Examples of Use Group of Three Attendant Terminals The attendant terminals switch all incoming calls. Incoming calls are administered in queues. Depending on the number of arriving calls, one to three attendant terminals in this group are manned. The attendant terminals are each equipped with a Forum Phone 530.
  • Page 103 Examples of Use joins the queue on each of the terminals in the hunt group. If one of the attendant terminals accepts a call from the queue, the call is removed from the queues of all the other attendant terminals. The display on each attendant terminal (Forum Phone 530) indi- cates how full the queue is.

  • Page 104: Multi-Company Variant

    This allows them to have their own trunk lines, which is useful for billing purposes. The Forum 500 hardware and software are used equally by all the companies, however. It is possible to configure the Forum 500 for each company and define the extent to which the features of the system may be used.

  • Page 105: Configuring The Multi-Company Variant

    3. The users of the Forum 500 are assigned to the individual companies (see Assigning Users starting on page 104). 4. In order that the Forum 500 can transfer incoming calls to the corresponding company (or its staff) correctly, the existing trunk groups must be uniquely assigned to the companies (see Assigning Trunk Groups starting on page 105).

  • Page 106: Configuring And Managing Companies

    PBX Configuration: Trunks menu. Configuring and Managing Companies Up to five companies can be configured in the Forum 500. By default, one company with the name “Company 1” is predefined. All configuration settings, e.g. in the user groups or in the trunk group configuration, apply to this predefined default company if not other company has been selected.

  • Page 107: Assigning Trunk Groups

    (the users) via the lines of a certain trunk group of the Forum 500, each of the available trunk groups must be assigned to one of the companies. This is necessary to be able...

  • Page 108: Configuring The Company Exchange

    Working with the Multi-Company Variant All the features of the Forum 500 which the users may already be familiar with from the single-company variant are available in the multi-company variant. These features can be used to the same extent and can be used in exactly the same way.

  • Page 109: Making Calls Between Companies

    Configurator in the Phone Book menu. The number of entries in a company telephone book is unre- stricted. The Forum 500 can manage up to 2,000 entries in all tel- ephone books (in the central, personal and company telephone books).

  • Page 110: Configuring The Pc Software

    In addition, you require a TAPI 2.1-compatible CTI application, for example the Phone Dialer included in the Windows operating system. You will need a specific TAPI driver for the Forum 500. Ask your service technician. Configuring the TAPI Connection Note: Under Windows NT or Windows 2000/XP you should log on as the user for whom you want to configure the TAPI connection.
  • Page 111 In the “CTI server” box you must enter the DNS name or the IP address of the Forum 500. Using the “…” button you can search for this in the LAN. In the boxes “Username” and “Password” you enter the user data of one of the users configured on the Forum 500.

  • Page 112: Setting Up Net Capi

    With a CAPI driver (common application programming interface) Windows programs are able to access services and functions of an ISDN card. With a network-based CAPI, the Forum 500 allows the use of ISDN functions also by PCs in which no ISDN card is inte- grated.

  • Page 113: Using The Systray Display

    CAPI telephone number in the User Manager (see Step 3). Using the Systray Display You can configure a systray display for the Forum 500 to appear in the information area of the Start bar of a workstation. This systray display constantly shows you whether an ISP, an RAS or a LAN-to- LAN connection is active.

  • Page 114: Browser For Forum Cti

    Browser for Forum CTI You can simplify the daily use of the Forum CTI using the Web browser especially adapted for the Forum 500. Each time the workstation is restarted, this browser program can automatically start and log you in. This means the Forum CTI is always opera- tional and can be accessed using the icon in the information area of the task bar.

  • Page 115: Synchronising The Pc Clock

    PC with the time of the Forum 500. Requirements You must enter the time zone so that the Forum 500 can calculate the time of the internal clock back to the GMT (Greenwich Mean Time) required for SNTP: 1.

  • Page 116: Address Queries Using Ldap

    Address Queries using LDAP SNTP with Windows XP Here you configure the SNTP server by double-clicking on the time in the Start bar. Enter the Forum 500 as the “server” in the “Inter- net time” tab. Address Queries using LDAP...
  • Page 117 Address Queries using LDAP Note: Only users can be found for whom an internal telephone number has been configured. Configuring the PC Software...

  • Page 118: Configuration Guide

    Configuration Guide The Configuration Guide contains a series of flowcharts that will help you to plan the configuration of the Forum 500 and guide you through the necessary settings step by step, focusing on the net- work settings. The individual charts are summarised below:...

  • Page 119: Overview

    Cross-connected ethernet cable available? Connect the configuration PC to Connect the configuration PC to Connect the Forum 500 and the the Forum 500 COM port. the Forum 500 LAN port. configuration PC to the network Generate the Dialup Networking Enable DHCP.

  • Page 120: Pbx Ports

    Enter the internal a sensor contact on Sensor Configure the sensor telephone numbers for the the Forum 500 (e.g. time groups of the sensor. for a door opener)? Do you want to run a Configure the COM Select the “connection...

  • Page 121: Easy Access

    For this purpose, your administrator must reserve an IP address range for the RAS accesses. Enter the Ethernet-IP con- IP address figuration for the Forum 500. Network mask Client computers are informed of this Gateway address gateway address via DHCP as a gateway.

  • Page 122: Isp Settings

    ISP Settings ISP Settings Do you want to configure a Select a provider from Your own ISP new Internet provider? the list Select one of the default providers in “NET Configuration: Provider-New: Provider, Connections: ISP”. Enter your provider's dial-in data. Telephone Number, User Name and Password Specify the IP address of...

  • Page 123: Ras Settings

    RAS Settings RAS Settings Have you made the network settings for the Forum 500? NET Configuration: Configure the network Easy Access settings for the Forum 500. Configure the RAS access of the Forum 500. “NET Configuration: Connections: RAS” Status Activate the RAS access.

  • Page 124: Lan-To-Lan Settings

    LAN-to-LAN Settings LAN-to-LAN Settings Have you made the network settings for the Forum 500? NET Configuration: Configure the network Easy Access settings for the Forum 500. Configure the LAN-LAN connection. “NET Protocol Select between PPP and HDLC transparent. Configuration: Connections: LAN-LAN”...

  • Page 125: E-Mail Function

    E-mail Function E-mail Function Have you made the network settings for the Forum 500? Configure the network NET Configuration: settings for the Forum 500. Easy Access Do you want to use e-mail Internet from the Internet? NET Configuration: Configure your Internet access.

  • Page 126: E-Mail Access

    Maximum number of e-mails per user account that should be per user account Specify the time intervals in temporarily stored by the Forum 500. which the Forum 500 is to Enquiry interval poll all mail accounts from the standard POP server.

  • Page 127: Frequently Asked Questions

    This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Forum 500. Please note: Repairs to the Forum 500 should only be carried out by qualified personnel. The following LEDs indicate that the Forum 500 is ready for...

  • Page 128: Telephony

    Question: After restarting the Forum 500, nothing is indicated on the displays of any connected terminals. It takes a short while for the Forum 500 to start up. After the restart, check whether the activity LED flashes at a rate of 10s / 1s.
  • Page 129 Question: One of the features (e.g. call diversion) on one of the telephones cannot be used even though the feature has been configured in the Configurator of the Forum 500. Make sure the user configured for this telephone belongs to a user group that has access to this feature (Configurator, User Man- ager: User and User groups menus).

  • Page 130: Dect

    A specific MSN can be seized for individual calls by means of a code number procedure. For further information, refer to the “Forum 500, Operation on Standard Terminals” user guide. Question: Which reason may have problems with receiving faxes resp. sending faxes? In frequent cases, the reason may be found in a problem with the ISDN-L1 reference clock distribution.
  • Page 131 Remove the labelling strip. Check the LEDs for the LAN functions of the Forum 500. The upper green LAN LED at the top indicates whether the network cable has been properly connected. The lower red LAN LED at the bottom indicates whether there is any network traffic on the line.
  • Page 132 Question: The network connection is functioning, but nothing is displayed in the browser. Enter the complete IP address of the Forum 500 along with the protocol identifier, for example http://192.168.99.254/. Check whether the browser has been configured for connection through a proxy server.

  • Page 133: Internet

    Internet If you fix a name for these IP addresses in the NET Configura- tion: Easy Access: Hosts menu, you can address the server PCs quite easily by the DNS names. Internet Question: I cannot access our company Web site. Outside your system, your company Web site is accessed at “www.firm.com”, but in the Configurator you have entered “firm.com”...

  • Page 134: Technical Specifications

    Technical Specifications Mains power supply 230 V ~ 50 Hz Rated power Forum 512: Forum 514: Forum 516: 80 VA 80 VA 130 VA Safety class Euro ISDN external Forum 512: Forum 514: Forum 516: for basic access, — DSS1 protocol Euro ISDN internal Forum 512: Forum 514:...
  • Page 135 = 5 V … 30 V ≈ Sensor, switched by low AC voltage – Voltage range = 6 V … 24 V Note: The online help provides an overview of the limits that should be observed when configuring the Forum 500. Technical Specifications...

  • Page 136: Index

    System prerequisites 43 V.24 port 47 via V.24 port 9 Configuration examples 62 Basic setting 59 Forum 500 in a LAN with an Basic setting switch 29 IP-enabled server 67 Bundles 81 Forum 500 in a serverless Busy key 87...
  • Page 137 Connection scheme Actor/sensor ports 33 Installation 17 Analogue (a/b) ports 31 Basic setting switch 29 S0 ports 30 Mounting location 19 Upn ports 31 Ports 20 Scope of delivery 17 Wall mounting 19 DECT 128 Intercom system 33 DHCP 63 Interfaces Direct call key 87 PCM 74...
  • Page 138 Ports (see Interfaces) 25 Power failure 29 Online help 55 PRA Connector Module 38 Outlook Express 114 Q.SIG 78 PBX cascade 58 PBX cascading 74 PBX networking 77 PBX number 84 Remote configuration 56 PC status display 111 Resetting system data 59 PCM port 28 Routes 82 PIN assignment...
  • Page 139 Three-member team 91 Time zone 113 Toggle team 94 Troubleshooting 125 Trunk key 86 Unified team 92 Upn port pin assignment 26 Upn ports 26 Voice mail 32 Index...
  • Page 140 Notes Index...
  • Page 141 Notes Index...
  • Page 142 Notes Index...

  • Page 143: Configuration Example

    Configuration Example Forum 500 Forum Phone 520 U pn Forum Base 500 U pn U pn Forum Base 500 Analogue fax Forum Free 560 ISDN telephone Configuration example: Forum 500 with connected terminals...
  • Page 144 For more information: Please dial 0800 55 400 Visit us in the Internet at www.belgacom.be/pabx Contact your Belgacom dealer Subject to changes Status 05.2004...

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