Related Manuals for BELGACOM Forum 700
Summary of Contents for BELGACOM Forum 700
- Page 1 Belgacom Forum™ IPhone 710 / 720 First Belgacom Forum™ Phone 720 First Belgacom Forum ™ 700 User manual...
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Page 3: User Manual
User manual Introduction How to use this guide Thank you for choosing a telephone from the Forum™ IPhone/Phone range manufactured by Belgacom. Your terminal has a new ergonomic layout for more effective communication. Lift the receiver. Line key. You will find the latest version of the manual on the site www.belgacom.be. -
Page 5: Table Of Contents
Contents Getting to know your telephone ....... . p.6 Some additional facilities ........p.23 Making a call / receiving a call . -
Page 6: Getting To Know Your Telephone
Getting to know your telephone Navigation Up-down navigator: used to navigate around the home page, through the menus or in a text zone WhoamI when entering characters. Handset The home page consists of: • Information on the status of the set (set locked, call forward, etc.) Lock •... -
Page 7: Making A Call / Receiving A Call 7
Making a call / receiving a call Other Using the telephone in 'Hands free' mode (Forum™ IPhone 710/720 only) Making a call Terminal idle: you are in hands free mode dial directly lift the number hands free number the number receiver required (Forum™... -
Page 8: Calling Your Correspondent By Name (Company Directory)
Making a call / receiving a call Calling your correspondent by name (company directory) select the No. in the start the call last ten issued Make a call-back request to a busy number long press first letters of select the name from or press your the displayed list... -
Page 9: Answering An Internal Call In Intercom Mode
Making a call / receiving a call • If the telephone ringing is not in your pick-up group: Sending DTMF signals 1.11 During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. -
Page 10: Meet Me' Conference
'Meet me' conference Other The 'Meet me' function is used to set up a conference with a maximum of 6 persons: the 'master' of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. Join a 'Meet me' conference Once set-up by the conference master, the participants can join the 'Meet me' conference (5 participants maximum). -
Page 11: During A Conversation
During a conversation Other Making a second call during a conversation Transferring a call Transfer of call without announcement (fast transfer) conv. the first call is on hold The called phone is conv. ringing during a number of call back the last conversation second number dialled. -
Page 12: Answering A Second Call During A Conversation
During a conversation Transfer a call to the voice mailbox of an absent party Answering a second call during a conversation During the call, you want to transfer your correspondent to the voice mailbox of another correspondent. • A second correspondent is trying to call you: TransferVMU conv. -
Page 13: Placing A Call On Hold (Hold)
During a conversation Intrusion into an internal conversation (option) Placing a call on hold (hold) Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: • Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. conv. -
Page 14: Adjust Audio Volume
During a conversation * Enter the name of your correspondent : Enter the text: the number pad keys have letters that you can display by successive presses. Position the cursor in the entry field. Erase last character entered. Enter a digit (keys 0 to 9). Adjust audio volume 3.11 During a call, to adjust the volume level of the loudspeaker or receiver:... -
Page 15: Keep In Touch
Keep in touch Other Do not disturb Diverting calls to another number (immediate diversion) You can make your terminal temporarily unavailable for all calls. The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). Forward DoNotDisturb diversion is acknowledged... -
Page 16: Activate/Disable The Personal Assistant (Option)
Keep in touch Diverting calls to your pager (option) MobileNr Operator Callers will thus be able to contact you while you are moving around the company: dial number of your DDS activate/deactivate transfer or DECT(press the3") to operator (press the4") Forward Topaging Forwarding to the personal assistant is immediate. -
Page 17: Applying A Selective Diversion (Option)
Keep in touch Diverting calls when your line is busy (divert if busy) 4.11 Applying a selective diversion (option) Callers can be diverted to another telephone if you are already on the line. You can selectively divert calls, according to the caller’s identity: Forward Onbusy diversion is acknowledged... - Page 18 Keep in touch • Personal message: Create create a temporary send message personal message* * Create a temporary personal message : Enter the text: the number pad keys have letters that you can display by successive presses. Position the cursor in the entry field. Erase last character entered.
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Page 19: Use Your Mailbox (Option)
Use your mailbox (option) Other Diverting your calls to your voice message service Initializing your voice mailbox (option) When your phone has a mailbox, after pushing the mail-button, your phone will ask you to initialize your mailbox. Once personalized, this message will disappear. Forward Immediate»VM diversion is acknowledged... -
Page 20: Send A Voice Message Copy
Use your mailbox (option) Sending a recorded message to a number Send a voice message copy Voice Sendmessage display number of new and Voice old messages personal code personal code Consult Sendcopy number to be other correspondents if necessary select message called to copy by consecutive... -
Page 21: Sending A Written Message To An Internal Correspondent
Use your mailbox (option) * Create a temporary personal message: • When you receive a call: Enter the text: the number pad keys have letters that you can display by successive presses. you hear the message left by your call caller Position the cursor in the entry field. -
Page 22: Message Notification (Option)
Use your mailbox (option) • Enter the number of the set where the notification is to be received: During the display of the information: Call back the message sender (the message is erased automatically after the call). Number Next message. enter the number apply •... -
Page 23: Some Additional Facilities
Some additional facilities • Calls to the switchboard: Other Receiving supervised call ringing (option) calls to the switchboard will ring on your telephone To receive the special ringing for calls to another number: 'Gen Monitor' programmed key Hunting groups (option) 'Audio Superv.' same key to cancel programmed key... -
Page 24: Answering A Call On Your Pager (Option)
Some additional facilities Modify the automated attendant welcome message remotely Answering a call on your pager (option) This feature enables a user with the appropriate rights to modify the automated attendant night or day-time message. A call on your pager can be answered from any telephone within the system. your pager beeps voice mail call number of your... -
Page 25: Programming Your Telephone
Programming your telephone Activate/disable meeting mode (progressive ringing): Other Modifying your personal code Progressive Your personal code is used to access your voice mailbox and to lock your telephone. to activate to deactivate apply your choice Options Settings Activate/deactivate discreet ring mode: Beeps Password to activate... -
Page 26: Selecting Language
Programming your telephone Programming direct call keys (option) Selecting language Settings Options one direct call key to enter the number programme Language Programming an appointment reminder select the language apply your choice You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time). of your choice Appointment Temporary... -
Page 27: Identify The Terminal You Are On
Programming your telephone Activating/deactivating 'forced headset' mode 7.11 Identify the terminal you are on 'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver;. WhoamI Settings Phone ForcedHead press twice Broadcasting background music on your loudspeaker (option) You can broadcast background music on the loudspeaker of your telephone (depending on configuration): activating/deactivating 'forced headset' mode - Follow the voice prompt instructions (to... -
Page 28: Acd : Agent Set
ACD : Agent set Other The four operating statuses of the agent set Agent set An agent's availability is determined by the operating status (of which there are 4), that the agent can change at any time. These A call centre solution allows optimum distribution of calls to agents according to their availability and skills. statuses are: •... -
Page 29: Managing Your Charges (Option)
Managing your charges (option) • At the end of the call, you are called back and you can: Other 1. Read information concerning call (cost, duration, number of units...). Charging your calls directly to business accounts name of internal user and cost of call You can charge the cost of your outside calls to business account numbers. - Page 30 Functions and corresponding codes Standard Function Customized Answer general bell Answer paging Appointment time (programmed) Automatic callback / Cancel #63 or ## Business account code Calibrated break (R) Cancel enquiry call Consultation of call on hold Customization menu access Divert group calls / Cancel #795 / #790 Divert if busy / Cancel #792 / #790...
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Page 31: Guarantee And Clauses
Guarantee and clauses Environmental information Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, howtoc parts and labour, counting from the date indicated on your invoice. 1- The equipment that you bought has required the extraction and use of The invoice will be demanded if making a claim under the warranty. - Page 32 Customer Service Department at the following numbers: – for SMEs and residential customers: 0800/55800 – for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
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