BELGACOM Phone 520 User Manual
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BELGACOM Phone 520 User Manual

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Belgacom Forum™
500
and Forum™
5000
Forum Phone 520,
Forum Phone 530
User Guide

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Summary of Contents for BELGACOM Phone 520

  • Page 1 Belgacom Forum™ and Forum™ 5000 Forum Phone 520, Forum Phone 530 User Guide...
  • Page 2 Forum Phone 520, 530 This User Guide will show you how to use your Forum Phone 520 or Forum Phone 530 and answer all your major questions. If you need further support or information, please consult your system administrator or your Belgacom dealer.
  • Page 3 Internal dialling 01:57 E-Mail & 31 Toggle Charges Telephone lock Conference Follow me Sekretary Forum Phone 520 Internal dialling 12:35 Fri.22.Feb.02 & 33 Missed calls E-Mail Appointments Voicebox mess. Transfer Charges Messenger Time control Forum Phone 530...
  • Page 4 Charges Toggle Conference E-Mail Appointments Forum Keypad 530...

  • Page 5: Table Of Contents

    Contents System Telephones on the Forum 500 / Forum 5000 Using Your Telephone Safety Precautions ......8 Installation Site .
  • Page 6 MenuCard Display ......25 Invoking MenuCards and Selecting Items from the List ..26 Setting Windows and their Characteristics .
  • Page 7 Using Destination Keys to Make Calls ....47 Call Waiting with an Internal Subscriber ....48 Using Routes to Make Calls .
  • Page 8 Team Functions Managing Calls in a Team Making External/Internal Calls ..... 71 Accepting Calls....... . 72 Enquiry, Toggling and Transferring .
  • Page 9 Shortcut Menus MenuCard “Info” ......106 MenuCard “Active Features”..... . 106 MenuCard “Prog.

  • Page 11: System Telephones On The Forum 500 / Forum 5000

    The Forum Phone 520 and the Forum Phone 530 have the same functionality, the only difference being the size of the display and the number of programmable keys available.

  • Page 12: Using Your Telephone

    WARNING! Do not open the telephone or the connected accessories, as this could lead to you touching live parts. Note: Repairs must only be carried out by authorised Belgacom service personnel. Keep fluids and chemicals away from the telephone and its accessories.

  • Page 13: Installation Site

    Using Your Telephone Installation Site Do not install the telephone or its accessories near water, moisture or in damp locations; near sources of heat or in direct sunlight; in unventilated rooms; near devices that generate strong magnetic fields, electrical devices, fluorescent lamps, computers, radios or television sets;...

  • Page 14: Wall Mounting

    (2) and insert it again. To mount your telephone to the wall, drill two holes at the follow- ing distance apart: Forum Phone 520 155 mm Forum Phone 530 184 mm Insert 6 mm screws in the holes, making sure their heads pro- trude 2.5 to 3 mm from the wall and mount the telephone onto...

  • Page 15: Labelling The Keys

    Using Your Telephone Labelling the Keys The five keys to the right of the display of the Forum Phone 520 can be programmed as call keys or programmed with destinations or functions. The programming/assignment does not appear in the display.

  • Page 16: Add-Ons

    Add-ons Add-ons On the back of the Forum Phone 520 and the Forum Phone 530 you will find sockets to which add-ons and accessories can be con- nected, either directly or via various adapters: one socket on the Forum Phone 520, and two sockets on the Forum Phone 530.
  • Page 17 Add-ons Forum Phone 520 and Forum Phone 530 can each be expanded by various types of external audio equipment, e.g. a headset or an external active speaker. Connection is via an audio adapter. Please refer to the chapter entitled External Audio Devices starting on page 32.

  • Page 18: Module 2Nd Forum Phone

    Forum Phone, and a socket for an AC adapter (2). You can use the AC adapter on the Forum Phone 520 and on the Forum Phone 530. Note: Please operate only the AC adapter with the part no.

  • Page 19: A/B Adapter

    Note: Use the power supply with the part number 900 263 33! You can connect one a/b adapter to a Forum Phone 520 or a Forum phone 530. You can connect one a/b adapter and one U adapter to a Forum Phone 530.

  • Page 20: Forum Phone 500 Module Headset

    You can use audio adapters on the Forum Phone 520 and on the Forum Phone 530 to connect audio equipment and various accessories. The following interfaces are available for external analogue equipment:...

  • Page 21: Key Assignments

    Key Assignments Note: In the case of a Forum Phone 530, you can plug the audio adapter into either of the two sockets. However, only one audio adapter can be operated on each Forum Phone 530. Key Assignments Note: Some of the keys have dual functionality (depending on whether you simply press the key or press and hold it).

  • Page 22: Call Keys With Other Telephone Numbers

    Call Keys with Other Telephone Numbers Additional internal numbers can be assigned to the keys to the left of the displays of theForum Phone 520 and Forum Phone 530. Additional internal numbers can also be assigned to the five pro- grammable call keys to the right of the display on the Forum Phone 520.

  • Page 23: Info Key

    Key Assignments Info Key Short key press: Displays a MenuCard with received messages (the LED of the key flashes slowly). Long key press: Displays a MenuCard with a list of active features, which restrict the reachability of the telephone (e. g., call protection is on).

  • Page 24: Redial Key

    Key Assignments Redial Key Pressing this key opens a MenuCard containing a list of the last-dialled numbers. Enquiry Key This is used to initiate an enquiry call. Hands-Free/Open-Listening Key This key (which has an LED) lets you make calls using the microphone and/or loudspeaker.

  • Page 25: Esc Key

    Your system telephone provides you with several keys, which you can individually program, that have a LED display. These are: on the Forum Phone 520 the five keys with LEDs to the right of the display. Additionally you can also program the keys free...
  • Page 26 Key Assignments To use a configured programmable key, do the following: A short press of the key dials the number or activates the function. Pressing and holding the key down lets you program the key via a MenuCard. The Locking of your Telephone Interface by the System Administrator The system administrator can lock your telephone’s interface via a setting for your user group.

  • Page 27: Display And Menucards

    6. Confirm the setting with the key. Info Line(s) The Forum Phone 520 display The first (and on the Forum Phone 530 the second) line of the dis- play shows additional current information. In the second line of the Forum Phone 530 display you can, for example, view the capacity status of a call queue.

  • Page 28: Key Lines

    Display and MenuCards For the system telephones Forum Phone 520, the system adminis- trator can adjust the setting so that the date is shown instead of the user name. The Forum Phone 530 display During a call, the current charge counter and annotation texts are displayed (if configured).

  • Page 29: Menucard Display

    Display and MenuCards 4 Call key during call state: telephone number (if transmitted) or the name of the caller (if listed in the telephone book). 5 Function (feature) key programmed: name of feature with status display. 6 Destination key with name programmed. If no name was programmed, the display shows the programmed telephone number instead of the name.

  • Page 30: Invoking Menucards And Selecting Items From The List

    Display and MenuCards A MenuCard covers some of the key lines, but it is still possible to execute all the functions (features) assigned to the keys (e.g. accepting a call on a call key). Other display windows for entering information (such as a telephone number) may be superimposed on the MenuCards.

  • Page 31: Setting Windows And Their Characteristics

    Display and MenuCards Selecting Items from MenuCard Lists Arrow keys The arrow keys are used to select items in and/or scroll through the MenuCard lists. If the list is longer than the display window, you will see an arrow at the bottom of the window indicating there are additional items.

  • Page 32: Toggling

    Display and MenuCards Your inputs are stored after you press the OK key or scroll further with the arrow key. Toggling A “+” sign to the left of the name of a feature indicates that it is activated and a “–” sign that it is deactivated. The plus/minus key lets you toggle between the on/off states, while the OK key moves you to the next item in the setting...

  • Page 33: Entering Text

    Display and MenuCards Entering Text In input lines for text, the numerical keypad automatically switches to the entry of letters. You can enter the following char- acters by repeatedly pressing the number keys: Characters 1?!,.:"' ABC2ÄÅÀÁÃÆÇ DEF3ÈÉÊË[euro] GHI4ÌÍÎÏ JKL5 MNO6ÑÖÒÓÔÕØ PQRS7ß...

  • Page 34: Automatic Exit

    Display and MenuCards If the text passages are more than one line long, line breaks are made automatically at the end of each line. You can move the cursor by using the plus/minus key A short press of the C-key deletes individual digits/ characters (in front of the cursor), whereas long pressing the key deletes the complete entry.

  • Page 35: The Keypad Module On The Forum Phone

    The Keypad Module on the Forum Phone 530 The Keypad Module on the Forum Phone 530 Charges Toggle Conference E-Mail Appointments Forum Keypad 530 for a Forum Phone 530 Up to three add-on keypad modules with display can be connected to the Forum Phone 530.

  • Page 36: Selecting The Function Level

    External Audio Devices Selecting the Function Level You switch levels by using the level key at the lower right. The icons in the top line of the display tell you which level is set. Operating the Keypad Module Keys The keys of the keypad module are operated in the same way as programmed keys, as described in this user guide (see the follow- ing sections: Programming Call Numbers (Destinations) starting on page 108, Programming Functions (Features) starting on...

  • Page 37: Using The Audio Devices

    When using a headsets it is useful to activate the “En-bloc dialling” feature (see the section entitled MenuCard “Phone Settings” starting on page 92). For further information on connecting a DECT headset, please contact the Belgacom Sales Department. Loudspeaker and headphones:...
  • Page 38 External Audio Devices Microphone: An external microphone is activated automatically when you use the hands-free key to switch on the loudspeaker. The exter- nal microphone is used instead of the telephone’s built-in micro- phone. Recording: You can start recording as soon as the handset has been lifted or the loudspeaker switched on.

  • Page 39: Making Calls

    General Functions Making Calls General Functions Internal and External Telephone Numbers The internal number of your telephone is assigned when you con- figure your communications system. The telephone number is linked to the call key of your tele- phone, which means you receive calls on this key. You can have several internal telephone numbers on different call keys.

  • Page 40: Signalling On The Call Keys

    General Functions Signalling on the Call Keys “Call key” is the general term for all keys of your telephone which you use to make calls and are called. These are feature keys or call keys with team functions (team keys or direct call keys). The LEDs and symbols on the call keys indicate the following states: First call...

  • Page 41: Accepting A Call During Automatic Dialling

    General Functions Your telephone can have a call-waiting queue even if it belongs to a subscriber group, where it simultaneously affects call forward- ing. If several telephone numbers are configured for your telephone (e.g. on trunk or team keys), separate call-waiting queues are used for each number.

  • Page 42: Dtmf Postdial/Vf Signalling

    General Functions you have selected is not dialled until you lift the handset or press the hands-free key . It is useful to activate the “Block dial- ling” feature when using a headset (see the section entitled Menu- Card “Phone Settings” starting on page 92). If block dialling is switched off, the telephone switches to hands- free mode or open-listening mode as soon as you enter a call number and dial it.

  • Page 43: Muting

    General Functions Muting Pressing the muting key deactivates the microphone during a call, and the person at the other end of the line can no longer hear you. Press the key again to switch the microphone back on. Call-charge Display, Duration Display If your network operator transmits call charge information, and if you have dialled an external number yourself, you will see the cur- rent amount of the charge in the Info line during or at the end of a...

  • Page 44: Hands-Free, Open-Listening Mode

    General Functions If you do not pick up the receiver and then press the but- ton, you can execute the following functions: : Press the button or pick up the receiver. The Dial phone number will be dialled. : You can add the entry to a phone book ( Phone book 1ƒNew ) or to an existing entry (...

  • Page 45: Blocked/Unblocked Telephone Numbers

    General Functions Blocked/Unblocked Telephone Numbers Note: Your telephone can be blocked from dialling all or selected external numbers. Emergency numbers can be entered in a spe- cial list, irrespective of your trunk line access rights, and thus always be dialled. Consult your system administrator for details. Telephone Lock If you wish to permit another person to temporarily use your tele- phone, you can activate the telephone lock via the...

  • Page 46: Least Cost Routing (Lcr)

    General Functions Least Cost Routing (LCR) Whenever you make an external call, your system automatically uses LCR to set up a connection to a network operator that has been selected by the system administrator. If you do not wish to use this preferred connection and want to select a network opera- tor yourself for each call (i.e.

  • Page 47: Menucards Before And During A Call

    General Functions indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark. Note: Display of the question mark “?” is the system default. The system administrator can switch off this default setting in the web configurator with the Mark unchecked phone number with ? option (Telephony: Settings menu).

  • Page 48: Menucard "Selection" In The Idle State

    General Functions Alternatively, let us assume the line you call is busy and you want the person with this number to call you back. When you hear the busy signal, press the MenuCard key and confirm Callback with The state-dependent MenuCards are illustrated at the end of each of the following sections.
  • Page 49 General Functions : After entering the call number, you can initiate an Announcement announcement to another system telephone, or on a group of sys- tem telephones. : After entering the device ID, you can initiate an Intercom announcement to a single system terminal. The microphone of the end terminal called will be switched on and the person you are calling can immediately answer your announcement.

  • Page 50: Making External/Internal Calls

    Making External/Internal Calls Making External/Internal Calls Manual or Automatic Trunk Line Seizure If your telephone is set to manual line seizure, all call keys on your telephone first seize an internal line, and you can dial an internal number straight away. When making external calls, you must first press the line seizure code digit (presetting: Note: This also applies to all enquiry calls and call forwarding to external destinations, but not to call forwarding “MSN”.

  • Page 51: Making An Internal Call

    Making External/Internal Calls with Manual Trunk Line Seizure Lift the handset (your call key is seized) and/or press the particular call key (hands-free mode). Dial the trunk line seizure code digit (presetting: ) and then the external telephone number. Making an Internal Call with Automatic Trunk Line Seizure Lift the handset (your call key is seized) and/or...

  • Page 52: Call Waiting With An Internal Subscriber

    Making External/Internal Calls Call Waiting with an Internal Subscriber When you call an internal subscriber whose number is busy, your call will appear on their display and signalled with the call waiting tone. You hear the ringing tone yourself. The system administrator can determine that a special ringing tone is used for call-waiting calls.

  • Page 53: Busy Display For Bundles And Routes On The System Telephone

    Making External/Internal Calls Busy Display for Bundles and Routes on the System Telephone The system telephones can display whether all lines of a bundle (trunk group) or a route are busy. To do this, you must program a function key for the system tele- phone in the Configurator (in the Telephony: Devices: System phones menu, function “Bundle state”...
  • Page 54 Making External/Internal Calls : By means of a booking number you can record Booking number the call data of a connection to an external subscriber and save them in the Forum 500 / Forum 5000 for further analysis. Booking numbers are useful, for example, for calculating costs per client (fees and times) in an office.
  • Page 55 Making External/Internal Calls : Users can park one or more callers to make other Park call calls or put down the receiver and engage in other activities. (This is fundamentally different from the “Hold Connection” function; with this function the connection with the caller is terminated as soon as the called subscriber puts down the receiver).

  • Page 56: Menucard "Busy

    Making External/Internal Calls internal call number. Your first call is put on hold. You can also programme the function “Take” to a feature key (see also Pro- gramming Functions (Features) starting on page 109). : Holding is a team function. When you place a call on hold, Hold this call may be picked up by another member of your team (see also the section Holding and Transferring Calls with a Function Key...

  • Page 57: Accepting Calls

    Accepting Calls Accepting Calls By Lifting the Handset or Pressing a Key Normal Call Lift the handset or press the call key to which the call is being signalled (hands-free mode). Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display, see also page 36).

  • Page 58: Automatic Call Connection

    Accepting Calls the indicated call number is saved as a phone book entry, as usual, the name will be shown along with a question mark. Note: Display of the “?” can be deactivated by the system administrator. Automatic Call Connection In certain operational modes (e.g.

  • Page 59: Menucard "Call Waiting

    Accepting Calls Note: The system administrator can switch off the notification tone for a call on another call key in the web configurator with the Beep for calls in call queue option (menu: Telephony: Devices: System phones). VIP Call You hear the call-waiting tone. During a call, press the call key that signals the call.

  • Page 60: Voicebox Queries

    Enquiry, Toggling, Transfer and Conference Voicebox Queries There are various ways of listening to the messages in your voice- box: via Forum Voicemail (from a telephone whose number is not assigned to your voicebox) by calling the voicebox directly (from a telephone whose number is assigned to your voicebox) by means of the additional menu in the Main...

  • Page 61: Transferring An Internal/External Call To An Internal Subscriber

    Enquiry, Toggling, Transfer and Conference End enquiry/toggling by replacing the handset or press- ing the disconnect key. Then press the key of the call on hold. You are now reconnected to the subscriber who had been held. Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key on...

  • Page 62: Transferring An External Call To An External Subscriber

    Enquiry, Toggling, Transfer and Conference Transferring an External Call to an External Subscriber An external call can only be transferred to an external subscriber by means of the MenuCard Subscriber on Hold To do this, press (but do not hold down) the MenuCard key and confirm with the OK key Transfer...

  • Page 63: Internal/External Three-Party Conference

    Enquiry, Toggling, Transfer and Conference Internal/External Three-Party Conference You have dialled an internal or external enquiry call (see the sec- tion entitled Enquiry/Toggling by means of the R-Key or Another Call Key starting on page 56). If the subscriber answers, inform them of the conference and select the menu item from the MenuCard Conference...

  • Page 64: Special Calls/Functions

    Special Calls/Functions Special Calls/Functions Accepting an Appointment Call You can save appointments with the menu item 3ƒAppointments in the MenuCard Messages At the appropriate time, the appointment message appears on the display and your telephone rings for a period of one minute with the ringer volume steadily increasing.
  • Page 65 Special Calls/Functions Announcement with intercom: the microphone of the terminal called is switched on (hands-free mode) and the person you are calling can immediately answer your announcement. An announcement with intercom can only be conducted to a single system terminal (not a group of terminals).

  • Page 66: Answering A Callback

    Special Calls/Functions Responding to an Announcement If you receive an announcement yourself, you will hear a special information tone. … for an announcement without intercom That function requires that your user group has to have “Announcement accept” authorisation granted by your system administrator.

  • Page 67: Forwarding Calls

    Special Calls/Functions Forwarding Calls Types of forwarding You can forward internal or external calls intended for yourself to another internal call number or, provided that you have the neces- sary user group authorisation, to another external call number. Calls can be forwarded either immediately, after a specified period of time (delay) or if the line is busy.
  • Page 68 Special Calls/Functions These destinations are called when all users of a hunt group are busy and/or when a call is not accepted by any member of the hunt group within a certain time interval. You cannot view or change this call forwarding on your device. In addition, the system administrator can determine whether you can forward incoming calls to the hunt group call number or not.

  • Page 69: Doorbell, Door Opener

    Special Calls/Functions Doorbell, Door Opener A doorbell is signalled to your call key and appears in the display. If there is an entry in the phone book for the call number, the doorbell name appears..opening the door while the handset is on hook Lift the handset.

  • Page 70: Entrance Intercom Calls

    Special Calls/Functions Entrance Intercom Calls Calling the Entrance Intercom If an entrance intercom (e. g. of the “Doorphone” type) is con- nected to your system, you can use this procedure to speak with a visitor. In an enquiry call: Signal when the Handset Is on Hook … Lift the handset.

  • Page 71: Making Calls From The Telephone Book

    Making Calls from the Telephone Book Making Calls from the Telephone Book The Telephone Book Approximately 2,000 entries can be saved in the telephone book of your communications system. This number includes the centrally administered telephone book, the personal entries of all subscribers, and, provided you are using the multi-company variant of the Forum 500 / Forum 5000, the entries in the companies’...

  • Page 72: Speed Dialling

    Making Calls from the Telephone Book Alternatively: Enter the first few letters of the desired entry and press the key. The list of phone book entries located is dis- played. All suitable search results are listed, no matter where they are saved. Use the arrow key to scroll through the list.

  • Page 73: Add Phone Numbers To Telephone Book From Lists Or During A Call

    Making Calls from the Telephone Book Add Phone Numbers to Telephone Book from Lists or during a Call You can add phone numbers saved in your caller list or your redial list to a telephone book (see MenuCard “Calls” starting on page 84 and Redialling starting on page 39).
  • Page 74 Making Calls from the Telephone Book You can (automatically) suppress your own phone number if you dial the newly entered phone number from the telephone book. To do this, select the list item and press the Suppress number button. the entry. Save Add Phone Number to a Telephone Book Entry Select...

  • Page 75: Team Functions

    Managing Calls in a Team Team Functions The system administrator can form a team with two or more tele- phones and program team functions for these telephones by assigning internal telephone numbers to the telephone’s call keys. For each programmed call key, the administrator can determine whether you can receive and make calls or whether you can only call the other members in the team.

  • Page 76: Accepting Calls

    Managing Calls in a Team Using Trunk Keys Trunk key 1 is automatically seized when you lift the handset or press the hands-free key. You can make internal and external calls If you have programmed two or more trunk keys on your sys- tem telephone, you can seize them separately.

  • Page 77: Enquiry, Toggling And Transferring

    Managing Calls in a Team You can put the accepted call through to the team member using the team key. You can change the call signalling mode via the trunk keys (see the section entitled MenuCard “Prog. team key” starting on page 77).

  • Page 78: Programming The Call Keys

    Programming the Call Keys Holding and Transferring Calls with a Function Key Using the “Hold” function, team members can accept a call that has been parked by another team member. To use the “Hold” function, it must be programmed to an unused feature key on the team members’...

  • Page 79: Menucard "Prog. Call Key" (Trunk Key)

    Programming the Call Keys You can change the pre-settings for the text and the call signalling mode on the appropriate key’s MenuCard (see the following sec- tions: MenuCard “Prog. call key” (Trunk Key) on page 75 and MenuCard “Prog. team key” on page 77) as well as most of the settings for supported features.
  • Page 80 Programming the Call Keys volume set for that telephone (see the section entitled MenuCard “Phone Settings” on page 92). Calls from direct-call keys to your telephone are signalled acousti- cally even if you have programmed a substitute (unless you have programmed call protection for this trunk key).

  • Page 81: Menucard "Prog. Team Key

    Programming the Call Keys MenuCard “Prog. team key” Press and hold down the team key for a moment, then select … : The text currently assigned to the key is shown 1ƒModify text on the display of your telephone. To change the text, press Delete the existing text with the key and enter new text, if required.

  • Page 82: Remote-Controlled Functions

    Remote-controlled Functions The Forum 500 / Forum 5000 enables remote-controlled calls and remote-programmable call forwarding. These features are set up by the administrator when configuring the system. To carry out these features the system PIN is required. The system PIN is issued by the system administrator, and it must be changed from the factory setting (“0000”) to another value in order for the features described below to function.

  • Page 83: Remote-Controlled Dialling (Call Through)

    Remote-controlled Dialling (Call Through) Remote-controlled Dialling (Call Through) Without Internal Number Assignment (reserved tel. no.) (system PIN) (trunk line seizure code, e.g. (external tel. no.) With Internal Number Assignment (reserved tel. no.) (system PIN) (trunk line seizure code, e.g. (external tel. no.) (internal tel.

  • Page 84: Remote-Programmable Call Forwarding

    Remote-programmable Call Forwarding Remote-programmable Call Forwarding Configuring the Function (reserved tel. no.) (system PIN) (your internal tel. no.) (trunk line seizure code, e.g. (destination tel. no.) Deleting the Function (reserved tel. no.) (system PIN) (your internal tel. no.) Using the telephone number reserved in the Forum 500 / Forum 5000 for remote control, you can configure or delete call forwarding “Immediate”...

  • Page 85: Remote-Programmable Voicebox Configuration And Query

    Remote-programmable Voicebox Configuration and Query Remote-programmable Voicebox Configuration and Query If the system administrator has configured remote query authori- sation for your voicebox, you can query and configure your voice- box from an external telephone: Using the call number of Forum Voicemail (this number is included in the incoming call distribution) …...

  • Page 86: Features And Menucards

    How to Set Features Features and MenuCards How to Set Features There are three different ways to set the features of your tele- phone and the system: Using MenuCards Invoke the MenuCards using the appropriate keys as described under Display and MenuCards on page 23 and define your set- tings.

  • Page 87: Main Menu

    Main Menu Main Menu MenuCard “Main menu” This MenuCard contains all available features. Some of the menu items can be found in other MenuCards as well. For example, incoming e-mails are located under in the main menu Messages and can also be called up by way of the Info key (if it has been configured accordingly).

  • Page 88: Menucard "Calls

    Main Menu : You can edit the system’s telephone books in this 7 Phone book menu group. : This menu group contains all functions offered 9ƒApplications by your system telephone in conjunction with additional pro- gramme packages of your communication system. If your system administrator has set up, e.
  • Page 89 Main Menu – Door calls are shown either with the call number, or with the name of the doorbell, depending on the type of door intercom in use. – If a caller has suppressed the display of his or her call number using CLIR, the call will still be shown in the call list.
  • Page 90 Main Menu Note: Calls coming in via team keys are not added to your caller list. : You see the list of messages received and 3 Voicebox mess. can edit them. – : Listen to the message the caller recorded. You can Play also use the number keys 4 (rewind), 5 (pause) and 6 (fast forward) to control message playback.
  • Page 91 Main Menu : If hunt group numbers are configured for your tel- 4 Hunt group ephone, you can switch hunt group calls to your telephone on or off using (for individual hunt group numbers or if you are a member of several hunt groups). If several trunk keys or team keys on your terminal have been assigned to a hunt group number, you will first be offered a list of these keys (or more precisely their internal call numbers) when...

  • Page 92: Menucard "Call Forwarding

    Main Menu MenuCard “Call Forwarding” Select , followed by … 2ƒCall forwarding : When you have multiple trunk keys config- 1ƒCall diversion ured on your telephone, you can programme call forwarding for each of these keys individually. To do so, select the desired key from the displayed list and press .
  • Page 93 Main Menu tor.) Calls to the group of MSNs can be forwarded to a common destination number. Selecting the menu item lets you forward all configured MSNs to the same destination number. You need the relevant authorisation to forward MSN groups and all MSNs.
  • Page 94 Main Menu available and with which names they are listed in the menu, depends on the type of entrance intercom. Consult your system administrator if you have questions concerning the configuration of the door bells. : This function allows you to configure call for- 5ƒRemote divert warding for the phone numbers of other users.

  • Page 95: Menucard "Messages

    Main Menu MenuCard “Messages” Select , followed by … 3ƒMessages : Short messages can be exchanged between 1ƒShort messages users with system terminals. On arrival of a message (in the dis- play of the system terminal) a extra window is displayed for four seconds with the details of the sender.

  • Page 96: Menucard "Phone Settings

    Main Menu : Select . Enter 3ƒAppointments Appointmentƒ1 Appointmentƒ2 the time in . You can enter a message text in Time Reason characters are possible). Determine how often you want to the appointment call to be signalled: (enter the specific Single Date date),...
  • Page 97 Main Menu When you have multiple call keys configured on your telephone, select or – for individual settings – select a key from the Device list of currently configured call keys. You can use different melodies and volumes to distinguish between four types of incoming calls: –...

  • Page 98: Menucard "Protection

    Main Menu : In order to configure and activate the exter- 7 Add-on adapter nal audio devices connected to your system telephone, you use to select the type of analogue device con- 1ƒAdd-onƒselection nected to socket 1 ( Ear cap Second handset Headset Active...
  • Page 99 Main Menu switch call protection for each of these keys on or off. To do so, select the desired key from the displayed list and press . If call protection should apply to all configured trunk keys, select the menu entry and press .
  • Page 100 Main Menu in a special list assigned to your user group which can always be dialled, regardless of the external authorisation. Please contact your system administrator for information on the altered range of functions when the telephone lock is on. Telephone lock access is user-PIN protected.

  • Page 101: Menucard "Connections

    Main Menu : (Intercom protection) Switching on ( ) or 9ƒIntercom prot. switching off ( ) intercom protection. When intercom protection is activated, no intercom announcements can be made to your tel- ephone (see also page 60). MenuCard “Connections” Note: The following features are carried out if this is permitted by the current call state of your telephone.
  • Page 102 Main Menu Select followed by … 2ƒDial : You initiate an announcement to other 1ƒAnnouncement system terminals. Under enter the call number. Announcements can also be directed to call numbers at which several callers can be reached (e.g. a hunt group call number). Note: If a called user has activated the announcement protection (see page 95), this feature is not carried out.
  • Page 103 Main Menu : You can also conduct a dialout for 0ƒRemote dialling … another terminal. Enter the of the terminal from Device-ID: which the dialling is to be conducted. Enter the call number to be called under . You may also select the desired call Dest.: number under the menu entry.
  • Page 104 Main Menu : This connects the subscriber on hold with the 2ƒTransfer subscriber to whom you are currently connected. : This initiates a three-party conference. 3ƒConference : This switches the microphone in the handset or 4ƒMute telephone : Hold is a team function. The caller is put on hold and 5ƒHold can now be transferred to another member of the team (see also the section on Holding and Transferring Calls with a...
  • Page 105 Main Menu You permit the establishment of Internet 2ƒAllowed connections via the Forum 500 / Forum 5000. Activate this with You forbid the establishment of Internet 3ƒProhibited connections via the Forum 500 / Forum 5000. Activate this feature with (Switch authorisation): You switch another ter- 6ƒSwitch.

  • Page 106: Menucard "Phone Book

    Main Menu MenuCard “Phone Book” You can add, edit and delete entries in your personal telephone book in this MenuCard. If your system administrator has assigned you (or the user group to which you belong) the necessary authorisation, you can also edit the central telephone book and your company telephone book.
  • Page 107 Main Menu number and confirm it with . The system offers Private you the next free speed-dialling number. You can either accept this or specify another speed-dialling number which is still free. Repeat these steps to assign a speed-dialling number for another telephone number of the telephone book entry.

  • Page 108: Menucard "Applications

    Main Menu Select . To edit the telephone book entry, simply Delete Edit overwrite the current details. Proceed exactly as described in the section entitled Creating a New Telephone Book Entry starting on page 102. MenuCard “Applications” This MenuCard is only shown if the system administrator has set up additional programme packages for your communication sys- tem and you have the user authorisation to use these pro- grammes.
  • Page 109 Shortcut Menus between these time groups can be done manually or automati- cally, in this case according to a timetable configured by the system administrator. You can only program these functions if the system administrator has activated the “Time control” authorisation for your user group. Select to activate automatic time control.

  • Page 110: Shortcut Menus

    Shortcut Menus the main menu. The LED flashes slowly to indicate that there are entries in the Info list. Press the Info key to display one or more of the following entries … : See , menu group 1ƒShort messages Main menu Messages : See...

  • Page 111: Menucard "Prog. Call Key

    Programming Keys MenuCard “Prog. call key” This MenuCard can be used for the quick configuration of the fea- tures of a call key which has been programmed as a trunk key. For further information, please refer to the section entitled MenuCard “Prog.

  • Page 112: Programming Call Numbers (Destinations)

    Programming Keys The assignment of the programmable keys with destinations or functions can also be done in the Configurator of the Web con- sole (in the Telephony: Devices: System Phones menu). It makes no difference whether the keys are programmed on the system telephone or in the Configurator.

  • Page 113: Programming Functions (Features)

    Programming Keys Changing Destination Key To change or delete a destination key, long press the key, then … Overwrite the programmed name / call number. Text: Dest.: Confirm each entry by pressing the key. Select the Save menu item. Then press the key.
  • Page 114 Programming Keys destination number. Optionally, you can specify a new destina- tion number. Using , you deactivate all forwarding for all MSNs in the group. Example 2 “Call-waiting protection” If you have configured “Call-waiting protection” on a function key, the LED lights up if call-waiting protection is activated for all the call keys on your telephone.

  • Page 115: Stacking Or Linking Functions

    Programming Keys Deleting a Programmed Feature Key Long press the programmed key, then … select . Press the key. Delete key Stacking or Linking Functions You can save not only one but multiple functions to a key. For the saving of multiple functions to a key the following possibilities are available: Stack: The functions stored in a stack are displayed on a system telephone as a MenuCard associated with the assigned...
  • Page 116 Programming Keys Functions (Features) starting on page 109). Programming a function key in a link compared to programming a single function key is more comprehensive. In a link it is possible to save both the state of a function (on/off, e. g. for call protection) and the values of a function (e.

  • Page 117: Status Key

    Programming Keys Status Key If your communication system has been extended via a third- party programme, you can operate individual functions of this pro- gramme via what are referred to as the status keys of your sys- tem telephone. A status key is thus a kind of special function key. It is programmed similarly to a function key.

  • Page 118: Busy Keys

    Busy Keys Busy Keys The system administrator can configure busy keys for your tele- phone. A busy key shows you the busy state of another internal subscriber. There are two kinds of busy keys: Busy Key “Call Number”: This busy key shows the busy status of a single internal call number.
  • Page 119 Busy Keys Calling Subscribers via the Busy Key Press – when the call number is not busy, the LED is (LED off) off – the busy key. The internal subscriber whose call number is assigned to the busy key, is called. CallPickup via the Busy Key (Pickup) The busy key LED blinks when there is an incoming call.

  • Page 120: Busy Key "Device

    Busy Keys Busy Key “Device” Busy Display The busy key LED lights up on your telephone if one of the trunk keys on the monitored device is busy. If the monitored device is idle, this is not signalled by the busy key. Calling Subscribers via the Busy Key Press –...

  • Page 121: Appendix

    Environmental Information Appendix Environmental Information The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health and the environment. In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems.

  • Page 122: Index

    Index Call diversion (see call forwarding) 75 a/b adapter 15 Call divert ABC key 19 Door 89 AC adapter plug 8 MSN 88 Add-on adapter 94 Call forwarding Announcement 44, 45, 98 Door 89 Announcement protection 76, For other users 90 For your telephone 88 Appointment call 60 to voicebox 63...
  • Page 123 Cleaning 9 CLIP 42 E-mail 91 CLIP no screening 53 En-bloc dialling CLIR 43 Switching on/off 93 CNIP 43 Using 37 Conference 56, 58, 100 Enquiry 56 Ending 59 Entrance intercom 66 Connections ESC key 21 Lists 76 PIN dialling 101 Switch authorisation 101 Consultation key 20 Follow me 90...
  • Page 124 Central settings 84, 104 Conference 59 Key assignments 17 Connections 83, 97 Key lines 24 Conversation 49 Keypad dialling 41, 42 Info 106 Keypad protocol 41 Main menu 83 Keypad with ABC Messages 83, 91 assignment 17 Phone book 67, 84 Keys Phone settings 83, 92 Deleting 96...
  • Page 125 Pickup on busy key 115 Take 44, 51, 97 PIN (see user PIN) 96 Team key PIN dialling 101 lists 77 Plus/minus key 20 Tele secretary 53 Presence 92 Telephone book 67, 98 Programmable keys Editing an entry 103 Destinations 108 New entry 102 Functions 109 Telephone lock 41, 95...
  • Page 126 VF signalling 38 VIP call 52, 99 Accepting 55 accepting 53 Starting 45 Voicebox 56, 104 Querying 56 Voicemail system 63 Volume 39 Wall mounting 10 Index...
  • Page 127 Notes Notes Index...
  • Page 128 Notes Notes Index...

  • Page 129: Technical Support For Your Forum® Telephone Exchange

    If the problem persists after these few tests: Consult our Internet site www.belgacom.be or contact our technical support 24/24 at the following numbers: Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
  • Page 130 Customer Service Department at the following numbers: - for SMEs and residential customers: 0800/55800 - for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
  • Page 131 Time axis in seconds Audio Signals Ring tone Internal busy tone Internal dialling tone/ continuous tone External dialling tone/ continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting tone Special sensor tone Calls External call Internal call...
  • Page 132 For more information: Please dial 0800 55 400 Visit us in the Internet at www.belgacom.be/pabx Contact your Belgacom dealer Subject to changes Status 09.2011...

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