Datalogic DS6300 Reference Manual page 113

TROUBLESHOOTING
Problem
On Line Mode and Serial On Line
Mode:
the reader does not respond correctly to
the expected external signal end.
Reading:
it is not possible to read the target
barcode (always returns No Read)
Communication:
the device is not transmitting anything to
the host.
Communication:
data do not appear on the terminal.
Communication:
data transferred
incorrect, corrupted or incomplete.
TROUBLESHOOTING GUIDE
to the host are
Suggestion
 In the Genius™
program select the OPERATING MODES
folder and check the "Reading Phase
Timeout" parameterization.
 Check synchronization of reading pulse with
object to read.
 Place barcode in the center of scan line and
run TEST MODE (selectable by Genius™ as
Operating Modes).
If you still have troubles, check the following:

Is the reading distance within that allowed
(see reading diagrams)?
 Choose the CODE tab and enable
different
Pharmacode). LENGTH = Variable.
 Is the barcode quality sufficient?

If you had no success, try to perform the test
using the BARCODE TEST CHART included
with the product.

Is serial cable connected?
 Is correct wiring respected?

If using MAIN RS232 or RS485 interface, is
the reference ground connected to proper
SGND Main Isolated (also referred to as
GND_ISO)? Be
completely different from GND power ground.
 If using CBX100/CBX500, be sure the RS485
termination switch is positioned to OFF.

Are serial host settings equivalent to serial
device settings?
 In the Genius™ program enable the DATA
COMMUNICATION
AUXILIARY PORT\DATA TX parameter.
 In the Genius™ program select the DATA
COMMUNICATION
FORMAT folder and check for HEADER,
TERMINATOR,
CHAR values.

Check the CODE FIELD LENGTH value, too.
 Are the COM port parameters correctly
assigned?
software configuration
code types
careful that it
SETTINGS/MAIN-
SETTINGS/DATA
SEPARATOR and
11
(except
is not
FILL
97