Hewlett-Packard Support; Repair Philosophy; Hp Repair Services; Repair By Customers - HP 340 Series Service Manual

Hewlett-Packard Support
Support services and policies mentioned in this section are subject to change. Please consult
your local Hewlett-Packard Sales and Service Office for the current support policies.
Repair Philosophy
Field Repair Philosophy for this SPU is assembly, or board level. This means that when a failure
occurs, the probleln is diagnosed to the assembly having the failed part. That assembly is then
replaced. Replacernent assemblies are available through local HP Sales and Service Offices.
SOllle assenlblies nmy be exchanged for rebuilt ones. Other assemblies are only available as new
ones. Refer to Chapter 6, or the Service Handbook, Chapter 8, for information on replacement
parts.
Schematics
In support of the repair philosophy, this lllanual contains information to the assembly level.
Schematics are not available for these products.
Supported Configurations
Only workstations with Hewlett-Packard approved parts, accessories, peripherals, operating
systems and application programs are supported by Hewlett-Packard. Any workstation with
other than HP approved hardware or software connected or installed must have the non-HP
approved hardware and software removed by the customer before On-Site repair is accomplished.
HP Repair Services
There are many hardware support options available, from utilizing customer's maintenance
groups to buying full support from the local HP Sales Office. Please contact your local Hewlett-
Packard Sales and Service Office for complete information.
Hewlett-Packard provides on-site repair services for Model
340
Workstation SPU's.
~10re
information is available in the HP 9000 Series 300 Pricing Information Sheet Contact your
local HP Sales and Service for complete information on these services. Each is briefly described
below.
Repair by Customers
In addition, customers may obtain service training courses and spare parts to do their own
repair. Contact your nearest HP Sales and Service Office for information concerning service
training, special tools and test equipment, and spare parts.
Product Information
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