Operating Systenls Support - HP 340 Series Service Manual

Operating Systems Support
HP-UX Installation Services
A set of lnodular services that provide expert installation of hardware, operating system, and
selected HP DesignCenter applications is available. They allow users to lnake productive use of
their system in the shortest possible time. Services include:
• Interconnection of systelll hardware.
• Formatting discs.
• Loading and configuration of the HP-UX Operating System.
• Loading applications.
• Verification of systeln operation.
• Review of the system for its System Adlninistrator.
Refer to the HP 9000 Series 300 HP- UX Installation Services Technical Data (5954-9695) for
details and complete information.
Primary Support
There are numerous operating system support options:
• Account lV1anagement Support (AMS) provides a local SE, on-site assistance, one Re-
sponse Center caller and one alternate for telephone assistance, and a Software Materials
Subscription.
• Response Center Support (RCS) provides one Response Center caller and one alternate
for telephone assistance, and Software Materials Subscription.
• Software Materials Subscription (SMS) provides software and manual updates, Software
Status Bulletins, and HP communicator magazine. Updates to ROM-based systems are
not provided.
Support For An Additional System
The following options support an additional system:
• Additional System Coverage extends AMS or RCS coverage on the operating system to
one additional system under the same system manager. All support is delivered through
the central systeln.
• Extended Materials Support extends SMS by providing the right to make one copy of all
central system lllaterials for use on one additional system.
• Additional Response Center Caller provides one additional caller and one alternate for
access to the HP Response Center
• Manual Update Service (MUS) provides one copy of updates to software reference
manuals.
• Software Notification Service (SNS) provides issues of the HP COlllmunicator and Software
Status Bulletin.
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Product Information