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Refurbished
Limited Warranty, Support,
and System Recovery Guide
• Warranty, EULA
• Support information
• System recovery
• Safety warnings

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   Summary of Contents for HP 300-1020 - TouchSmart - Desktop PC

  • Page 1 Refurbished Limited Warranty, Support, and System Recovery Guide • Warranty, EULA • Support information • System recovery • Safety warnings...
  • Page 2 Before contacting the HP Customer Care Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference. The first four items on the list (Model Number, Product Number, Serial Number, and Software Build Number) can be viewed by pressing the Ctrl+Alt+S keys on the keyboard at the same time.
  • Page 3: Table Of Contents

    Table of Contents Hardware Limited Warranty ............................4 END-USER LICENSE AGREEMENT............................8 Support Information ..............................11 Repairing Software Problems ............................13 Operating Specifications ...............................19 Regulatory and Safety Information..........................19...
  • Page 4: Hardware Limited Warranty

    In addition, in this Limited Warranty as “HP Hardware Products”) sold you may also have other legal rights under applicable local by or leased from Hewlett-Packard Company, its worldwide law or special written agreement with HP. subsidiaries, affiliates, authorized resellers, or...
  • Page 5: Limitation Of Liability

    Limited Warranty become the property of HP. In the unlikely ANY PRIOR AGREEMENTS OR REPRESENTATIONS— event that your HP Hardware Product has recurring failures, INCLUDING REPRESENTATIONS MADE IN HP SALES HP, at its sole discretion, may elect to provide you with LITERATURE OR ADVICE GIVEN TO YOU BY HP OR AN (a) a replacement unit of HP’s choosing that is the same or AGENT OR EMPLOYEE OF HP—THAT MAY HAVE BEEN...
  • Page 6: Types Of Warranty Service

    Carry-in Warranty Service Types of Warranty Service Under the terms of carry-in service, you will be required to To enable HP to provide the best possible support and deliver your HP Hardware Product to an authorized service service during the Limited Warranty Period, you may be location for warranty repair.
  • Page 7: Options And Software Limited Warranties

    agreement provided with that software. If the removable Options and Software media on which HP distributes the software proves to be Limited Warranties defective in materials or workmanship within ninety (90) days of purchase, your sole remedy shall be to The Limited Warranty terms and conditions for most return the removable media to HP for replacement.
  • Page 8: End-user License Agreement

    (a) you (either an individual or a Product into Your Computer’s temporary memory (RAM) for single entity) and (b) Hewlett-Packard Company (“HP”) that purposes of using the Software Product. governs your use of any Software Product, installed on or b.
  • Page 9 2. UPGRADES. To use a Software Product identified as an 9. DISCLAIMER OF WARRANTIES. TO THE MAXIMUM upgrade, you must first be licensed for the original Software EXTENT PERMITTED BY APPLICABLE LAW, HP AND ITS Product identified by HP as eligible for the upgrade. After SUPPLIERS PROVIDE THE SOFTWARE PRODUCT “AS IS”...
  • Page 10 13. CAPACITY AND AUTHORITY TO CONTRACT. You 15. ENTIRE AGREEMENT. This EULA (including any represent that you are of the legal age of majority in your addendum or amendment to this EULA which is included state of residence and, if applicable, you are duly with the HP Product) is the entire agreement between you authorized by your employer to enter into this contract.
  • Page 11: Support Information

    Support Information 4 HP Technical Support Web site. Go to: Don’t Forget to Register! http://www.hp.com/support for product You can register your computer through the Help and information, driver updates, troubleshooting, and Support Center. Click the Windows Vista start much more. button™, Help and Support, and then click Contact 5 If you have not solved the problem, call HP Customer Support.
  • Page 12: Hp Total Care

    Understanding Hard Disk Drive When Should I Contact HP Total Space Care Support and Services? The hard disk drive on the Hewlett-Packard and Compaq computers with the Microsoft Windows operating system • The Help and Support Center or other support tools on...
  • Page 13: Repairing Software Problems

    Repairing Software Problems Your computer uses the operating system and installed Updating Drivers software programs during normal operation. If your A driver is a software program that enables your computer works improperly or stops because of the computer to communicate with an attached device, such software, you may be able to repair it.
  • Page 14: System Recovery

    To manually add restore points: 4 Under Programs, click Uninstall a program. 5 Select the program you want to remove, and then click 1 Close all open programs. Uninstall. 2 Click the Windows Vista start button, and then 6 Click Yes if you want to continue with the uninstall click Control Panel.
  • Page 15: Creating Recovery Discs

    To create recovery discs: Creating Recovery Discs 1 Close all open programs. Complete the procedure described in this section to create 2 Click the Windows Vista start button, All a set of recovery discs from the recovery image stored on Programs, PC Help &...
  • Page 16: Recovery Discs

    8 Your computer restarts. Starting system recovery from recovery discs NOTE: If your system does not detect a recovery This section contains the procedure for performing a partition, it will prompt you to insert a recovery disc. system recovery from the recovery discs you created as Insert the disc and proceed to Step 7 in “Starting described in “Creating Recovery Discs”...
  • Page 17 5 Turn off your computer, reconnect all peripheral Performing the post-recovery devices that were originally connected to it, and then procedure turn the computer back on. 6 Reinstall software that originally came in the box with 1 At the Welcome to Microsoft Windows screen, follow your computer, and also any additional software you the onscreen setup instructions, and then click Start in purchased.
  • Page 18: Declaration Of Conformity

    Australia Contact: Product Regulations Manager, Hewlett-Packard Australia Pty Ltd., 31-41 Joseph Street, Blackburn, Victoria 3130 European Contact: Hewlett-Packard GmbH, HQ-TRE, Herrenberger Straße 140, 71034 Böblingen, Germany North America Contact: Hardware Quality Eng. Manager, Hewlett-Packard, CPC, 10955 Tantau Ave., Cupertino, CA 95014...
  • Page 19: Operating Specifications

    Operating Specifications Electrical ratings: Refer to your computer’s ratings label located on the outside of the computer to determine exact electrical rating. Operating temperature: 5° to 35° C Storage temperature: –30° to 65° C Operating humidity: 15 to 80% @ 26° C Operating altitude: 0–2000 m Storage altitude:...
  • Page 20: Fcc Regulatory And Safety Information

    Consumer Information and FCC Requirements Audio volume statement Telephone Connection Listening to music at high volume levels and for extended • This equipment complies with Part 68 of the Federal durations may damage one’s hearing. In order to reduce the Communications Commission rules.
  • Page 21: Energy Star Compliance

    (telephone extension cord). The customer should be EPA. As an ENERGY STAR Partner, aware that compliance with the above conditions may not Hewlett-Packard Company has prevent degradation of service in some situations. determined that the products marked Repairs to certified equipment should be made by an...
  • Page 22: Additional Safety Information

    WARNING: To reduce the possibility of an electric WARNING: When using this device, basic safety shock from the telephone network, plug your precautions should always be followed to reduce computer into the AC outlet before connecting it to the risk of fire, electric shock, and injury to the telephone line.
  • Page 23 Power Lines Note to CATV System Installer An outside antenna system should not be located in the vicinity This reminder is provided to call the CATV systems installer’s of overhead power lines or other electric light or power circuits, attention to section 820-93 of the National Electric Code, or where it can fall into such power lines or circuits.
  • Page 24 Copyright © 2008–2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Printed in xxxxx...

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