Support - Speco VIP2PTZ12X User Manual

7) Support

The support page provides valuable information on troubleshooting and contact information,
should you require technical assistance.
• Logs: The network camera supports system and event log information. Click the System
Log button to get the system log data or the Event Log button to get information on events.
• Reports:
- Server Report: Click the Server Report button to get the important information about the
server's status; this should always be included when requesting support.
- Parameter List: Click the Parameter List button to see the unit's parameters and their
current settings.
• Health Check:
- System Check: Click the System Check button to get the important information about the
camera's system resources. You can see the pop-up window below.
- Media Check: Click the Media Check button to get the information about the camera's
video and audio stream. You can see the pop-up window below.
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