Counseling Instruction - Phonak Lyric2 Instruction Booklet

Counseling instruction

Lyric2 is placed deep in the ear canal and worn
constantly for up to four months at a time. Therefore
some specific counseling is required. In addition to
counseling regarding sound quality and loudness (esp.
for first-time users), the patient should understand the
following before leaving the office:
‚ How to use the SoundLync
‚ What to do in case of discomfort
‚ When Lyric2 has to be removed
‚ How to remove the device
How to use the SoundLync
ON: 1 beep
SLEEP: 2 beeps
OFF: 2 beeps (hold), 4 beeps
Volume: 2 beeps (remove magnet), 1 beep
(hold & wait), Beep sequence
The user guide (chapter 4.1 – 4.6) contains further
information for the patient on how to change
the settings.
What to do in case of discomfort
Wearing Lyric2 will require adaptation time. This might
include discomfort during the first days or up to two
weeks. It is recommended to use the following
classification as a guideline for discussing patient
sensation following the fitting:
1. Awareness
2. Annoyance
3. Discomfort
4. Pain
If the patient is experiencing awareness, annoyance or
discomfort during the first two weeks after the fitting,
Lyric2 should not be removed. Experience has shown
that these sensations usually go away after the
adaptation phase. If the patient experiences pain at any
point while wearing Lyric2, the device needs to be
removed immediately.
If possible, the removal should be done by the Lyric2
provider in his/her office to perform otoscopy after the
removal. This helps to ensure the health of the canal,
identify pressure marks in the canal and improve the
placement when a device is refit. Before the refit, the ear
should rest 10 – 14 days or until healed.
When to remove Lyric2
Lyric2 must be removed when having an MRI, scuba
diving, skydiving, experiencing constant pain or when it
stops working.
How to remove the device
The device is removed using the removal tool that is built
into the SoundLync. Unscrew the transparent cap to
reveal it. Slowly and gently insert the removal tool into
the ear canal until it slightly touches Lyric2. Engage the
removal loop by spinning the tool between thumb and
index finger and gently remove the hearing aid using a
gradual circular motion. Do not push on Lyric2 when
removing it. Do not put Lyric2 back in the ear. The user
guide (chapter 4.7) contains further information for the
patient on removal.
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