Phonak Audeo L-312 User Manual
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Phonak Audeo L-312 User Manual

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Phonak Audéo
L-312
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User Guide
Phonak Audéo L-312
Phonak Audéo L-312 Trial

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Summary of Contents for Phonak Audeo L-312

  • Page 1 Phonak Audéo L-312 ™ User Guide Phonak Audéo L-312 Phonak Audéo L-312 Trial...
  • Page 2 Wireless hearing aids Phonak Audéo L90-312 Phonak Audéo L70-312 Phonak Audéo L50-312 Phonak Audéo L30-312 Hearing aid models Battery size Phonak Audéo L-312 Trial Audéo L-312 (L90/L70/L50/L30) Audéo L-312 Trial Earpieces Wax filter tools Dome CeruStop SlimTip CeruShield™...

  • Page 3: Table Of Contents

    Contents Your hearing aid Your hearing aids have been developed by Phonak – a world leader in hearing solutions based in Zurich, Quick guide Switzerland. Parts of the hearing aid Instructions for using the hearing aid These premium products are the result of decades of...

  • Page 4: Quick Guide

    1. Quick guide Changing batteries Further information 13. myPhonak App overview 14. Roger™ overview 15. Environmental conditions 16. Care and maintenance 17. Exchanging the earwax protection 18. Service and warranty 19. Compliance information Remove the Open the battery Place battery in 20.

  • Page 5: Parts Of The Hearing Aid

    2. Parts of the hearing aid On/Off The following pictures show the hearing aid model and compatible earpieces described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 3. • Comparing your earpiece and your hearing aid with the following models Multi-function button Compatible earpieces...

  • Page 6: Left And Right Hearing Aid Markings

    3. Left and right hearing aid markings 4. On/Off There is a red or blue marking on the back of the hearing The battery door is also the on/off switch. aid and on the speaker. This will tell you if it is a left or a right hearing aid.

  • Page 7: Batteries

    Phonak Audéo and wait facing upwards. L-312 / L-312 Trial brown PR41 7002ZD 2 minutes. If it is difficult to close the battery door: check that the battery is inserted correctly and that the flat side is facing upwards.

  • Page 8: Putting On The Hearing Aid

    6. Putting on the hearing aid 7. Removing the hearing aid Place the hearing aid behind your Pull on the bend of the tube and ear. remove the hearing aid from behind the ear. Insert the earpiece into your ear canal.

  • Page 9: Multi-Function Button

    TV Connector a printout. connected to TV* Phonak RemoteControl If the hearing aid is paired with a Bluetooth® enabled Roger™ microphone phone, a short press on the upper or the lower part of the button will accept an incoming call and a long press will reject an incoming call –...

  • Page 10: Initial Pairing

    2 minutes. Bluetooth® wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.html On your device (e.g. a phone), ensure that Bluetooth® wireless technology is enabled and search for Bluetooth® enabled devices in the connectivity setting menu.

  • Page 11: Phone Calls

    11. Phone calls 10.2 Connecting to the device Your hearing aid connects directly with Bluetooth® enabled phones. When paired and connected to your After being paired to your device, your hearing aid will phone, you will hear notifications and the caller’s voice automatically connect again when switched on.
  • Page 12 11.1 Making a call 11.2 Accepting a call Enter the phone number and press the dial button. When receiving a call, an incoming-call notification will You will hear the dialing tone through your hearing aid. be heard in the hearing aid. Your voice is picked up by the hearing aid microphones and transmitted to the phone.
  • Page 13 11.3 Ending a call 11.4 Rejecting a call A call can be ended by a long press on the upper or lower An incoming call can be rejected by a long press on part of the multi-function button on the hearing aid the upper or lower part of the multi-function button (more than 2 seconds) or directly on your phone.

  • Page 14: Flight Mode

    12. Flight mode 12.2 Exit flight mode Your hearing aid operates between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight To enable the wireless function and exit flight mode in mode will not disable normal hearing aid functionality, each hearing aid: only the Bluetooth®...

  • Page 15: Myphonak App Overview

    To learn more about the Roger™ technology and microphones, please visit the webpage https://www.phonak.com/en-int/hearing- devices/microphones or scan the QR code. Roger™ microphones are sold separately. * RogerDirect™ requires the installation of Roger receivers into the Phonak hearing aids by a hearing care professional.

  • Page 16: Environmental Conditions

    15. Environmental conditions The product is designed such that it functions without These hearing aids are classified as IP68. This means that problems or restrictions if used as intended, unless they are water and dust resistant and designed to otherwise noted in this user guide. withstand daily life situations.

  • Page 17: Care And Maintenance

    16. Care and maintenance When you are not using your hearing aid, leave the Expected Service Life: battery door open so that any moisture can evaporate. The hearing aids have the expected service life of five Make sure that you always completely dry your hearing years.

  • Page 18: Exchanging The Earwax Protection

    17. Exchanging the earwax protection Daily Your hearing aid is equipped with an earwax protection to Inspect the earpiece for earwax and moisture deposit. protect the speaker from earwax damage. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. Please check the earwax protector regularly and exchange for cleaning your hearing aid.
  • Page 19 17.2 Exchanging the earwax protection with CeruStop Gently pull off the earpiece To replace the earwax protector on the receiver, only use to remove. the wax filter tool that was recommended by your hearing care professional (see page 3). Insert the removal side of the exchange tool into the used Clean the speaker with a earwax protector.
  • Page 20 17.3 Exchanging the earwax protection with CeruShield™ Disk To insert the new earwax protector, gently push the insertion side of the exchange Gently rotate the CeruShield™ tool straight into the hole of the Disk in the direction indicated by speaker until the outer ring is the arrows until a free opening perfectly aligned.
  • Page 21 17.4 Attaching the earpiece to the speaker Hold the speaker in one hand To insert a new earwax protector and the earpiece in the other. carefully insert the speaker into the opening where the new earwax protector is visible (opposite the bin icon) until it clicks.

  • Page 22: Service And Warranty

    18. Service and warranty Local warranty Warranty limitation Please ask the hearing care professional where you This warranty does not cover damage from improper purchased your hearing aids about the terms of the handling or care, exposure to chemicals or undue stress. local warranty.

  • Page 23: Compliance Information

    FCC ID: KWC-MZP IC: 2262A-MZP The full text of the EU Declaration of Conformity can be Canada obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/en-int/certificates (Phonak worldwide locations). Australia/New Zealand: Indicates a device’s compliance with applicable...
  • Page 24 no guarantee that interference will not occur in a Notice 1: particular installation. If this device does cause harmful This device complies with Part 15 of the FCC Rules and interference to radio or television reception, which can be with RSS-210 of Industry Canada. Operation is subject to determined by turning the equipment off and on, the user the following two conditions: is encouraged to try to correct the interference by one or...

  • Page 25: Information And Description Of Symbols

    20. Information and description of symbols Electromagnetic compatibility (EMC) Phonak hearing aids are EMC-tested in conformity with With the CE symbol, Sonova AG confirms the requirements of IEC 60601-1-2:2014 or that this product – including accessories – IEC 60601-1-2:2014 A1 2020.
  • Page 26 Indicates the date when the medical device Important information for handling and was manufactured. product safety. Indicates the Authorized representative in This symbol confers that the electromagnetic the European Community. The EC REP is also interference from the device is under limits the importer to the European Union.
  • Page 27 Japanese mark for certified radio Ingress Protection Rating. IP68 rating equipment. indicates that the hearing aid is water and dust resistant. It survived continuous Indicates the manufacturer’s serial number immersion in 1 meter of fresh water for 60 so that a specific medical device can be minutes and 8 hours in a dust chamber as identified.

  • Page 28: Troubleshooting

    21. Troubleshooting Cause Possible remedy The symbol with the crossed-out garbage bin Issue: Hearing aid whistles is to make you aware that this hearing aid as Hearing aid not inserted Insert hearing aid correctly (chapter 6) well as batteries may not be thrown away as correctly into ear normal household waste.
  • Page 29 Clean speaker opening/earpiece Earpiece/speaker blocked (chapter 17) Press the lower part of the multi-function Please check https://www.phonak.com/en-int/support Hearing aid switched off button for 3 seconds (chapter 8) for further information. Battery fully discharged Change battery (chapter 5)

  • Page 30: Important Safety Information

    • Unilateral or bilateral to the ear and thereby compensate for impaired hearing • Conductive, sensorineural or mixed The Phonak Tinnitus Balance software feature is intended • Mild to profound for use by people with tinnitus who also desire Medical contraindications amplification.
  • Page 31 Intended patient population result in threshold shifts in the frequency range affected by This device is intended for patients from 8 years of age who acoustic trauma. fulfil the clinical indication for this product. The Tinnitus The primary criteria for the referral of a patient for a software Feature is intended for patients from 18 years of medical or other specialist opinion and / or treatment age which fulfil the clinical indication for this product.
  • Page 32 The hearing care professional may decide that referral is If legally required, the patient has signed a disclaimer to not appropriate or in the best interests of the patient confirm that the referral advice has not been accepted and when the following applies: that it is an informed decision.
  • Page 33 23.1 Hazard warnings residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead Your hearing aids operate between 2.4 GHz–2.48 GHz to any of the following: frequency range. When flying please check if flight operator a) the death of a patient, user or other person requires devices to be switched into flight mode, see b) the temporary or permanent serious deterioration of a...
  • Page 34 Hearing programs in the directional microphone mode reduce The following is only applicable for persons with active background noises. Please be aware that warning signals or implantable medical devices (i.e. pacemakers, defibrillators, etc.): noises coming from behind, e. g. cars, are partially or entirely Keep the hearing aid at least 15 cm (6 inches) away from suppressed.
  • Page 35 Portable RF communications equipment (including peripherals The majority of hearing aid users have a hearing loss for which such as antenna cables and external antennas) should be used a deterioration in hearing is not to be expected with regular no closer than 30 cm (12 inches) to any part of the hearing aid use of a hearing aid in everyday situations.
  • Page 36 Do not remove receiver cables from the hearing instruments. If Special medical or dental examination including radiation removal or exchange is required it is recommended to contact described below, may adversely affect the correct functioning the hearing care professional. of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Titanium shells of custom hearing aids and earpieces can Medical or dental examination with X-ray (also CT scan).
  • Page 37 23.2 Information on product safety When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that These hearing aids are water resistant and not waterproof. you always completely dry your hearing aid after use. Store They are designed to withstand normal activities and the hearing aid in a safe, dry and clean place.
  • Page 38 Notes Do not use your hearing aid in areas where electronic equipment is prohibited. The dome should be changed every three months or when it becomes stiff or brittle. This is to prevent the dome from detaching from the tube spout during insertion into or removal from the ear.
  • Page 39 Your hearing care professional: Australian Sponsor: Sonova Deutschland GmbH Sonova Australia Pty Ltd Max-Eyth-Strasse 20 12 Inglewood Place, 70736 Fellbach-Oeffingen Norwest NSW 2153 Germany Australia Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...
  • Page 40 Document Detail 13-Nov-2023 Type: PDL CURRENT Status: 13-Nov-2023 Effective Date: PDL-16729 Document No.: Rev.: 2 Title: 029-1326-02 User Guide Audeo L-312 EN Process: Innovation Management Owner: 361OWIELGOSZ Oliwia Wielgosz Attributes Attribute Type Value Description Affected Site Stafa (CH) 1100 Project...

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