Phonak Naida L90-UP User Manual
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Phonak Naida L90-UP User Manual

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Summary of Contents for Phonak Naida L90-UP

  • Page 1 Phonak Naída™ L-UP User Guide Phonak Naída L-UP Phonak Naída L-UP Trial...
  • Page 2 This user guide is valid for: Wireless hearing aids Phonak Naída L90-UP Phonak Naída L70-UP Phonak Naída L50-UP Phonak Naída L30-UP Phonak Naída L-UP Trial...

  • Page 3: Your Hearing Aid

    Your hearing aid If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Hearing aid models Battery size Naída L-UP (L90/L70/L50/L30) Naída L-UP Trial Earpieces Classic earmold Universal eartip...
  • Page 4 Your hearing aids have been developed by Phonak – a world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed with your well-being in mind. We thank you for making such a great choice and wish you many years of listening pleasure.

  • Page 5: Table Of Contents

    Contents Your hearing aid Quick guide Parts of the hearing aid Instructions for using the hearing aid Left and right hearing aid markings On/Off Batteries Putting on the hearing aid Removing the hearing aid Multi-function button Connectivity overview 10. Initial pairing 11.
  • Page 6 Further information 13. myPhonak and myPhonak Junior apps overview 30 14. Roger™ overview 15. Listening in public places 16. Environmental conditions 17. Care and maintenance 18. Exchanging the earpiece 19. Service and warranty 20. Compliance information 21. Information and description of symbols 22.

  • Page 7: Quick Guide

    1. Quick guide Changing batteries Remove the Open the battery Place battery in sticker from the door. For tamper- the battery door new battery and proof battery with the flat side wait 2 minutes. doors refer to facing upwards. chapter 5.2. Left and right hearing aid markings Blue marking for Red marking for...
  • Page 8 On/Off Multi-function button The button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call.

  • Page 9: Parts Of The Hearing Aid

    2. Parts of the hearing aid The following pictures show the hearing aid model and compatible earpieces described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” on page 3. • Comparing your earpiece and your hearing aid with the following models Compatible earpieces Classic...

  • Page 10: Left And Right Hearing Aid Markings

    3. Left and right hearing aid markings There is a blue or red marking on the hearing aid to indicate if it is a left or right hearing aid. Blue marking for Red marking for left hearing aid. right hearing aid.

  • Page 11: On/Off

    4. On/Off The battery door is also the on/off switch. Closed battery door = hearing aid is on Open battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody.

  • Page 12: Batteries

    5. Batteries 5.1 Insert battery with a standard battery door Remove the Open the Place battery in sticker from battery door. the battery door the new battery with the flat side and wait facing upwards. 2 minutes. If it is difficult to close the battery door: check that the battery is inserted correctly and that the flat side is facing upwards.
  • Page 13 ANSI battery marking on code code size package Phonak Naída L-UP / L-UP Trial blue PR44 7003ZD Please ensure that you use the correct type of battery in your hearing aid (zinc-air). Please also read chapter 23.2 for further information on product safety.
  • Page 14 5.2 Insert battery with a tamper-proof battery door This hearing aid can be fitted with a tamper-proof battery door. Opening the battery doors Place the tip of the tool in Use the tool as a lever the small hole at the to open the battery door bottom of the hearing aid.
  • Page 15 Inserting the battery Remove the sticker from the new battery and wait for 2 minutes. Place the battery in the battery door with the flat side facing upwards. Closing the battery door The battery is only secured when the battery door is closed correctly.

  • Page 16: Putting On The Hearing Aid

    6. Putting on the hearing aid 6.1 Putting on the hearing aid with classic earmold Take the earmold up to your ear and place the ear canal part into your ear canal. Place the hearing aid behind your ear. Insert the upper part of the earmold into the upper part of the bowl of your ear.

  • Page 17: Removing The Hearing Aid

    7. Removing the hearing aid 7.1 Removing the hearing aid with classic earmold Lift the hearing aid above the upper part of your ear. Grasp the earmold with your fingers and gently remove it. Please try to avoid gripping the tube to remove the hearing aid.

  • Page 18: Multi-Function Button

    8. Multi-function button The multi-function button has several functions. It functions as, a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.

  • Page 19: Connectivity Overview

    The illustration below shows the connectivity options available for your hearing aid. Bluetooth® enabled devices TV Connector connected to TV* Phonak RemoteControl Roger microphone * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system.

  • Page 20: Initial Pairing

    10. Initial pairing 10.1 Initial pairing to a Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth® wireless technology. After the initial pairing, your hearing aid will connect automatically to the device. Initial pairing can take up to 2 minutes.
  • Page 21 Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth® wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/en-int/support...
  • Page 22 10.2 Connecting to the device After being paired to your device, your hearing aid will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aid can be connected to up to two devices and paired to up to eight devices.

  • Page 23: Phone Calls

    11. Phone calls Your hearing aid connects directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear notifications and the caller’s voice directly in your hearing aid. Phone calls are “hands free”, this means that your voice is picked up by the hearing aid microphones and transmitted back to the phone.
  • Page 24 11.1 Making a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aid. Your voice is picked up by the hearing aid microphones and transmitted to the phone.
  • Page 25 11.2 Accepting a call When receiving a call, an incoming-call notification will be heard in the hearing aid. The call can be accepted by a short press on the upper or lower part of the multi-function button on the hearing aid (less than 2 seconds) or directly on your phone.
  • Page 26 11.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. Long press > 2 sec...
  • Page 27 11.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. Long press > 2 sec...

  • Page 28: Flight Mode

    12. Flight mode Your hearing aid operates between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth® connectivity functions. 12.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:...
  • Page 29 12.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Open battery door. For tamper-proof battery door refer to Chapter 5.2. Close the battery door again.

  • Page 30: Myphonak And Myphonak Junior Apps Overview

    13. myPhonak and myPhonak Junior apps overview To learn more about myPhonak, please visit the webpage https://www.phonak.com/en-int/hearing- devices/apps/myphonak or scan the QR code To install myPhonak please scan the QR code To learn more about myPhonak Junior, please visit the webpage www.phonak.com/junior-ug...

  • Page 31: Roger™ Overview

    To learn more about the Roger™ technology and microphones, please visit the webpage www.phonak.com/roger or scan the QR code. Roger™ microphones are sold separately. * RogerDirect™ requires the installation of Roger receivers into the Phonak hearing aids by a hearing care professional.

  • Page 32: Listening In Public Places

    15. Listening in public places Your hearing aid has a telecoil option that can help you hear in various public spaces such as churches, concert halls, train stations and government buildings. When you see this symbol, a loop system is present and is compatible with your hearing aids.

  • Page 33: Environmental Conditions

    16. Environmental conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. Please ensure to use, transport and store the hearing aid according to the following conditions: Operating Transport Storage...
  • Page 34 These hearing aids are classified as IP68. This means that they are water and dust resistant and designed to withstand daily life situations. They can be worn in the rain but should not be fully submerged in water or used when taking a shower, swimming or other water activities.

  • Page 35: Care And Maintenance

    17. Care and maintenance Expected Service Life: The hearing aids have the expected service life of five years. The devices are expected to remain safe for use for this duration. Commercial service period: Routine and diligent care of your hearing aids will contribute to the outstanding performance for the duration of the expected service life of your devices.
  • Page 36 When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place.
  • Page 37 Daily Inspect the earpiece and tube for earwax and moisture deposit. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, as this could cause moisture to be trapped in the tube.

  • Page 38: Exchanging The Earpiece

    18. Exchanging the earpiece Please check the earpiece regularly and exchange or clean it if it looks dirty or if the hearing aid volume or sound quality is reduced.

  • Page 39: Service And Warranty

    19. Service and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aids about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid, but not accessories such as batteries, tubes, earpieces, external receivers.
  • Page 40 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 41: Compliance Information

    2017/745 as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/en-int/certificates (Phonak worldwide locations).
  • Page 42 The wireless models listed on page 2 are certified under: Phonak Naída L-UP (L90/L70/L50/L30) Phonak Naída L-UP Trial FCC ID: KWC-BPZ IC: 2262A-BPZ Canada...
  • Page 43 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 44 no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 45 Class B cause any interferences in nearby electronic equipment Harmonic Complies emissions Voltage fluctuations / Complies flicker emissions Electromagnetic compatibility (EMC) Phonak hearing aids are EMC-tested in conformity with the requirements of IEC 60601-1-2:2014 or IEC 60601-1- 2:2014 A1 2020.

  • Page 46: Information And Description Of Symbols

    21. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned regulation and directive.
  • Page 47 Indicates the date when the medical device was manufactured Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.
  • Page 48 Important information for handling and product safety. This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission. Indicates a device’s compliance with applicable Radio Spectrum Management’s (RSM) and Australian Communications and Media Authority (ACMA) regulatory arrangements for the legal sale in New Zealand and Australia...
  • Page 49 Japanese mark for certified radio equipment. Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. Indicates that the device is a medical device. This symbol indicates that electronic instructions for use are available.
  • Page 50 Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and dust resistant. It survived continuous immersion in 1 meter of fresh water for 60 minutes and 8 hours in a dust chamber as per the IEC60529 standard. Indicates the temperature limits to which the medical device an be safely exposed.
  • Page 51 The symbol with the crossed-out garbage bin is to make you aware that this hearing aid as as well as batteries may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal.

  • Page 52: Troubleshooting

    Battery fully discharged switch on Phone call function does Hearing aid in flight mode not work Hearing aid not paired to the phone If the problem persists, contact your hearing care professional for assistance. Please check https://www.phonak.com/en-int/support for further information.
  • Page 53 What to do Insert hearing aid correctly (chapter 6) Contact your hearing care professional Decrease volume if volume control available (chapter 8) Increase volume if volume control available (chapter 8) Change battery (chapter 5) Clean earpiece (chapter 17) Contact your hearing care professional Change battery within the next 60 minutes (chapter 5) Clean earpiece (chapter 17) Press the lower part of the multi-function button for 3 seconds...

  • Page 54: Important Safety Information

    23. Important safety information Please read the relevant safety information and limitations-of-use information on the following pages before using your hearing aid. Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing. Intended User Intended for: •...
  • Page 55 Medical contraindications Medical contraindications for the use of hearing aids are: • Deformity of the ear (i.e. closed ear canal; absence of the auricle) • Neural hearing loss (i.e. retro-cochlear pathologies such as absent/ non-viable auditory nerve) • Evidence of active or chronic middle or outer ear pathology, chronic drainage or discharge, evidence of chronic inflammation Intended Patient Population...
  • Page 56 and their consequences like headache and/or ear pain, may be resolved or reduced by your hearing care professional. Conventional hearing aids have the potential to expose patients to higher levels of sound exposure, which might result in threshold shifts in the frequency range affected by acoustic trauma.
  • Page 57 • Pain or discomfort in the ear; • Abnormal appearance of the eardrum and ear canal such as: • Inflammation of the external auditory canal • Perforated eardrum • Other abnormalities which the hearing care professional believes are of medical concern Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels (dB) because there may be risk of impairing the...
  • Page 58 The hearing care professional may decide that referral is not appropriate or in the best interests of the patient when the following applies: • When there is sufficient evidence that the condition has been fully investigated by a medical specialist and any possible treatment has been provided;...
  • Page 59 The hearing aid is suitable for the home healthcare environment and due to their portability it may happen that it is used in professional healthcare facility environment like physician offices, dental offices etc. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions.
  • Page 60 Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following: a) the death of a patient, user or other person b) the temporary or permanent serious deterioration of a...
  • Page 61 23.1 Hazard warnings Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 12. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person.
  • Page 62 Hearing programs in the directional microphone mode reduce background noises. Please be aware that warning signals or noises coming from behind, e. g. cars, are partially or entirely suppressed. This hearing aid is not for children below 36 months. The usage of this device by children and individuals with cognitive impairment should be supervised at all times to ensure their safety.
  • Page 63 The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): Keep the hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the hearing aids and contact the manufacturer of the active implant.
  • Page 64 Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
  • Page 65 The majority of hearing aid users have a hearing loss for which a deterioration in hearing is not to be expected with regular use of a hearing aid in everyday situations. Only a small group of hearing aid wearers with hearing loss, may be at risk of deterioration in hearing after a long period of use.
  • Page 66 23.2 Information on product safety These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
  • Page 67 When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
  • Page 68 Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray (also CT scan). Medical examinations with MRI/NMRI scans, generating magnetic fields.
  • Page 69 Notes...
  • Page 70 Notes...
  • Page 71 Notes...
  • Page 72 Your hearing care professional: Australian Sponsor: Sonova Deutschland GmbH Sonova Australia Pty Ltd Max-Eyth-Strasse 20 12 Inglewood Place, 70736 Fellbach-Oeffingen Norwest NSW 2153 Germany Australia Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

This manual is also suitable for:

Naida l70-upNaida l50-upNaida l30-upNaida l-up trial

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