Kodak DCS Pro 14n User Manual page 218

5. Out-of-Warranty Support Options:
There will be a charge for out-of-warranty call incidents if you wish to speak to a
Kodak support representative. A call incident is defined to include only those issues
raised during the first telephone or email contact. Follow-up telephone calls by
Kodak's representative, and callbacks to Kodak's Support Center to resolve the call
incident will not be charged, provided a valid, active call number is provided. Calls to
report bugs or anomalies will have any charges cancelled. Calls to arrange for service
will have the charges cancelled or applied as a credit against the repair estimate or
invoice.
Service maintenance agreements, which cover the repair and support of the DCS Pro
14n Camera and software, are available. In North America, please contact the
regional Service Marketing group at: 1-800-645-6325.
No-charge options include:
• KODAK PROFESSIONAL World Wide Web site:
http://www.kodak.com/go/support
• FaxBack documents
• Your KODAK PROFESSIONAL dealer