Plan Comparisons - Adtec EN-91 User Manual

warranty and non-warranty repairs on Adtec-manufactured equipment, excluding Studio
Encoders.

Plan Comparisons

Feature/
Plan Name
Hours
Call Response Time Same day- 2 hours (1st
Discounted Site
Visits
Discounted Training 25%
Repair Service
* A one-month free service extension will be awarded if Adtec fails to meet its service
guarantee.
Priority-24
24 Hours/Day; 7
Days/Week
in order of call list)
25%
Guaranteed* 1 Day
Turnaround
Standard Priority
9:00 AM – 5:00 PM,
(U.S.Central Standard Time),
Excludes Weekends & Holidays
Same Day: 4 Hours (2nd in
order of call list)
10%
10%
3 Day Turnaround
Limited
48 Hours
None
None
None