IBM System x3200 Type 4362 Problem Determination And Service Manual page 124

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3200 Types 4362 and 4363," on page 27 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
1962 A hard disk drive does not contain a valid
boot sector.
5962 IDE DVD drive configuration error.
8603 Pointing-device error.
106
System x3200 Types 4362 and 4363: Problem Determination and Service Guide
Action
1. Make sure that a bootable operating system is
installed.
2. Run the hard disk drive diagnostic tests.
3. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive
b. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
4. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive
b. Hard disk drive backplane
c. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive
b. Hard disk drive cable
5. (Trained service technician only) Replace the
system board.
1. Run the Configuration/Setup Utility program and
load the default settings (see "Using the
Configuration/Setup Utility program" on page 16).
2. Reseat the following components:
a. DVD drive cable
b. DVD drive
c. System board
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
1. Reseat the pointing device.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Pointing device
b. (Trained service technician only) System
board