IBM System x3200 Type 4362 Problem Determination And Service Manual page 121

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3200 Types 4362 and 4363," on page 27 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
604 Internal diskette drive error
962 Parallel port configuration error
1162 Serial port error
178x Fixed disk error.
Note: x is the drive that has the error.
Action
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the diskette drive signal cables.
3. Replace the diskette drive.
1. Run the Configuration/Setup Utility program and
make sure that the parallel port setting is correct.
2. (Trained service technician only) Replace the
system board.
1. Run the Configuration/Setup Utility program and
make sure that the serial port settings are correct.
2. (Trained service technician only) Replace the
system board.
1. Run the hard disk drive diagnostic tests on drive
x.
2. Reseat the following components, depending on
the server model:
v Hot-swap models:
a. Hard disk drive x
b. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
3. Replace the following components one at a time,
depending on the server model, in the order
shown, restarting the server each time:
v Hot-swap models:
a. Hard disk drive x
b. Hard disk drive backplane
c. SAS/SATA controller
v Simple-swap models:
a. Hard disk drive x
b. Hard disk drive x cable
4. (Trained service technician only) Replace the
system board.
103
Chapter 5. Diagnostics