Yeastar Technology MyPBX SOHO Administrator's Manual
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Yeastar Technology MyPBX SOHO Administrator's Manual

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MyPBX SOHO

Administrator Guide

Version 70.19.0.23
Yeastar Information Technology Co. Ltd

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  • Page 1: Administrator Guide

    MyPBX SOHO Administrator Guide Version 70.19.0.23 Yeastar Information Technology Co. Ltd...

  • Page 2: Table Of Contents

    MyPBX SOHO Administrator Guide Contents 1. Introduction ..................... 5 1.1 Features ...................... 5 1.2 Hardware Specifications ................6 2. System Setup ....................8 2.1 Connection Drawing ..................8 2.2 Connecting Ethernet Line ................8 2.3 Supplying Power ..................8 3 Administrator Login ..................9 4 Status ......................
  • Page 3 MyPBX SOHO Administrator Guide 6 PBX ......................... 40 6.1 Extensions ....................40 6.1.1 FXS/VoIP Extensions ..................40 6.1.2 Phone Provisioning ..................51 6.2 Trunks ....................... 60 6.2.1 Physical Trunk ....................60 6.2.2 VoIP Trunk ....................... 67 6.3 Outbound Call Control ................76 6.3.1 Outbound Routes ....................
  • Page 4 MyPBX SOHO Administrator Guide Sample Routing to an IVR ..................131 APPENDIX A FAQ .................... 133 APPENDIX B How to Configure External Storage ........133 APPENDIX C How to Configure NAT Setting..........136 APPENDIX D How to Use Auto Provision ............137 APPENDIX E How Do I Configure Distinctive Ring Tones ......

  • Page 5: Introduction

    MyPBX SOHO —IP-PBX for Small Business/Home Office MyPBX SOHO is a standalone embedded hybrid PBX for small businesses and remote branch offices of larger organizations. MyPBX also offers a hybrid solution (a combination of VoIP applications using legacy telecom equipment) alternative for enterprises who are not yet ready to migrate to a complete VoIP solution.

  • Page 6: Hardware Specifications

    1.2 Hardware Specifications 1) Front Panel ① ② ③ ④ ⑤ Figure 1-1 MyPBX SOHO V5 Front Panel Picture Identification ① Green LED indicates the power connection is normal. ② Green LED indicates the server system is in working order ③...
  • Page 7 MyPBX SOHO Administrator Guide 7/204...

  • Page 8: System Setup

    MyPBX SOHO Administrator Guide 2. System Setup 2.1 Connection Drawing Figure 2-1 2.2 Connecting Ethernet Line MyPBX provides two 10/100M Ethernet ports with RJ45 interface and LED indicator. Plug Ethernet line into MyPBX’s Ethernet port, and then connect the other end of the Ethernet line with a hub, switch, router, LAN or WAN.

  • Page 9: Administrator Login

    MyPBX SOHO Administrator Guide 1. Connect the small end of the power cable to the power input port on the MyPBX back panel, and plug the other end of the cable into a 100VAC power outlet. 2. Check the Power LED on the front panel. A solid green LED indicates that power is being supplied correctly.
  • Page 10 In this example, the IP address is 192.168.5.143 Figure 3-1 This is the welcome page of MyPBX SOHO after successful login. Figure 3-2 You can also login via HTTPS protocol Like https://192.168.5.147, you will see a prompt that is a certificate problem. Click “Continue to …”, then you can login after entering user and password .HTTPS is HTTP...
  • Page 11 MyPBX SOHO Administrator Guide Figure 3-3 Note: MyPBX firmware upgrade follow-up · Reboot the device twice to make the new firmware take effect · Clean the cache and cookies of the browser before login. · There is a compatibility issue with IE11. Configure IE11 browser "Compatibility View Settings", add MyPBX IP address, and check "Display Intranet sites in Compatibility View"...

  • Page 12: Status

    Figure 3-5 4. Status Click to start to check the status of MyPBX SOHO. We can check the status of extensions, trunks, and network and system information. 4.1 Line Status In this page, we can check the status of extensions and trunks...

  • Page 13: Extension Status

    MyPBX SOHO Administrator Guide 4.1.1 Extension Status Figure 4-1 MyPBX Status Description: Extensions: : Extension is unavailable : Extension is idle : Extension is ringing : Extension is busy : Extension is on hold 4.1.2 Trunk Status Figure 4-2 Trunks:...

  • Page 14: System Status

    MyPBX SOHO Administrator Guide Registered: Successful registration, trunk is ready for use. Request Send: Registering. Waiting: Waiting for authentication. Service Provider: Status OK: Successful registration, trunk is ready for use. Unreachable: The trunk is unreachable. Failed: Trunk registration failed. FXO Trunk: Status Idle: The port is idle.

  • Page 15: Network Status

    MyPBX SOHO Administrator Guide Figure 4-3 4.2.2 Network Status In this page, the IP address of LAN port will appear. If OpenVPN and VLAN are configured well, they will be displayed here, too. Figure 4-4 5. System Click to access.

  • Page 16: Network Preferences

    MyPBX SOHO Administrator Guide 5.1 Network Preferences 5.1.1 LAN Settings Figure 5-1 ·DHCP If this option is set, MyPBX will use DHCP to get an available IP address from your local network. Not recommended as without the right IP address you cannot access MyPBX.

  • Page 17: Dhcp Server

    IP address to a computer from a defined range of numbers (i.e., a scope) configured for a given network. You can set a local network NTP server for MyPBX here, too. Note: MyPBX SOHO can be working as a DHCP server, but cannot be regarded as a router. Figure 5-2 5.1.3 VLAN Settings...
  • Page 18 MyPBX SOHO Administrator Guide Figure 5-3 VLAN Over LAN ·NO.1 Click the NO.1 you can edit the first VLAN over LAN. ·VLAN Number .The VLAN Number is a unique value you assign to each VLAN on a single device. ·VLAN IP Address Set the IP Address for MyPBX VLAN over LAN.

  • Page 19: Vpn Settings

    MyPBX SOHO Administrator Guide 5.1.4 VPN Settings A virtual private network (VPN) is a method of computer networking—typically using the public Internet—that allows users to privately share information between remote locations, or between a remote location and a business home network. A VPN can provide secure information transport by authenticating users, and encrypting data to prevent unauthorized persons from reading the information transmitted.

  • Page 20: Ddns Settings

    MyPBX SOHO Administrator Guide 5.1.5 DDNS Settings DDNS(Dynamic DNS) is a method/protocol/network service that provides the capability for a networked device, such as a router or computer system using the Internet Protocol Suite, to notify a Domain Name System (DNS) name server to change, in real time, the active DNS configuration of its configured hostnames, addresses or other information.

  • Page 21: Security Settings

    MyPBX SOHO Administrator Guide Figure 5-6 1) Route table The current route rules of MyPBX ·Destination The destination network to be accessed by MyPBX ·Subnet Mask Specify the destination network portion. ·Gateway Define which gateway MyPBX will go through when accessing the destination network.

  • Page 22: Security Center

    MyPBX SOHO Administrator Guide 5.2.1 Security Center You can check MyPBX security configuration in “Security Center” page. And also, you can enter the relevant security settings page rapidly. Firewall: Figure 5-7 Security Center-Firewall In the “Firewall” tab, you can check firewall configuration and alert settings. By clicking the relevant button, you can enter the configuration page directly.

  • Page 23: Firewall Rules

    MyPBX SOHO Administrator Guide 5.2.2 Firewall Rules Figure 5-10 Firewall Settings 1) General Settings ·Enable Firewall Enable the firewall to protect the device. ·Disable Ping Enable this item, net ping from remote hosts will be dropped. ·Drop All When you enable “Drop All” feature, system will drop all packets or connection from other hosts if there are no other rules defined.
  • Page 24 MyPBX SOHO Administrator Guide Figure 5-11 Add Common Rules ·Name A name for this rule, e.g. “HTTP”. ·Description Simple description for this rule. E.g. Accept the specific host to access the web interface for configuration. ·Protocol The protocols for this rule.

  • Page 25: Ip Blacklist

    MyPBX SOHO Administrator Guide 3) Auto Defense By default, there is no rule. Figure 5-12 Add Auto Defense Rule Port The port you want to auto defense, for example, 8022. Protocol: Select the protocol. You can select UDP or TCP.

  • Page 26: Ami Settings

    MyPBX SOHO Administrator Guide Figure 5-13 IP Blacklist Settings Page 1) Blacklist rules You can add the rules for IP blacklist rate as you wish. Figure 5-14 Add Blacklist Rule · Port Auto defense port ·Protocol Auto defense protocol. TCP or UDP.

  • Page 27: Database Grant

    MyPBX SOHO Administrator Guide new calls. Many interesting applications have been developed on top of Asterisk that take advantage of the AMI as their primary interface to Asterisk. There are two main types of messages on the Asterisk Manager Interface: manager events and manager actions.

  • Page 28: Alert Settings

    MyPBX SOHO Administrator Guide 5.2.6 Alert Settings If the device is attacked, the system will notify users the alert via call or E-mail. The attack modes include IP attack and Web Login. For more details on the system security configuration, please refer to APPENDIX H MyPBX Security Configuration Guide.
  • Page 29 MyPBX SOHO Administrator Guide Whether to enable E-mail Notification or not ·Recipient’s Name The recipients for the alert notification, and multiple email addresses are allowed, please separate them by “;”. Example: jerry@yeastar.com; jason@yeastar.com, 456@sina.com ·Subject The subject of the alert email.

  • Page 30: Ldap Server

    MyPBX SOHO Administrator Guide 2. WEBLOGIN Web Login Alert Notification: Enter the password incorrectly five times to login MyPBX Web interface will be considered as an attack, the system will limit the IP login within 10 minutes and notify the user.
  • Page 31 MyPBX SOHO Administrator Guide Figure 5-20 LDAP Server page ·Enable LDAP Enable LDAP to use LDAP on your IP phone. ·Root Node A root node for this LDAP, e.g. dc=pbx, dc=com. ·PBX Node A pbx node for this LDAP, e.g. ou=pbx, dc=pbx, dc=com.

  • Page 32: Storage Management

    MyPBX SOHO Administrator Guide Figure 5-21 Add Contact If you want to know how to use LDAP, please refer to Appendix J 5.4 Storage Management External Storage 5.4.1 The External Storage feature is used to extend storage space. Once configured, the files (voicemail, call recording files) created before the configured days will be moved to the Net-Disk.
  • Page 33 MyPBX SOHO Administrator Guide Figure 5-22 Before external storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine. Once that has been set up, please follow the steps below.
  • Page 34 MyPBX SOHO Administrator Guide Step 2: Create a folder Step 3: Create a text file named "status.txt" in the folder Step 4: Share this folder Then we need input the Net-Disk information in step2 page. Figure 5-24 Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored.

  • Page 35: System Preferences

    MyPBX SOHO Administrator Guide 5.5 System Preferences In this page, we can set other system preferences, like the password for admin account, system date and time, firmware update, hot standby, backup and restore, reset and reboot. 5.5.1 Password Settings MyPBX has 3 accounts: admin, user, and cdr. User and cdr account is disabled by default.
  • Page 36 MyPBX SOHO Administrator Guide Figure 5-27 After enabling “user” account, you can log in MyPBX using “user”. “user” account can change its own password. CDR account: “cdr” account is disabled by default and its default password is “password”. You can enable it after you log in MyPBX using “admin”...

  • Page 37: Date And Time

    MyPBX SOHO Administrator Guide 5.5.2 Date and Time Set the date and time for MyPBX. Figure 5-29 ·Time Zone You can choose your time zone here. ·Daylight Saving Time Set the mode to Automatic or disabled ·Automatically Synchronize With an Internet Time Server Input the NTP server so that MyPBX will update the time automatically ·Set Date &...

  • Page 38: Backup And Restore

    MyPBX SOHO Administrator Guide Figure 5-30 5.5.4 Backup and Restore We can back up the configurations before resetting MyPBX SOHO to factory defaults, and then restore it using this package. The backup created on MyPBX is encrypted with file format ".bak".

  • Page 39: Reset And Reboot

    MyPBX SOHO Administrator Guide Figure 5-33 5.5.5 Reset and Reboot We can reset or reboot MyPBX SOHO via web directly in this page. Figure 5-34 ·Reboot System Warning: Rebooting the system will terminate all active calls! ·Reset to Factory Defaults Warning: A factory reset will erase all configuration data on the system.

  • Page 40: Pbx

    6.1 Extensions In this page, we can configure the extensions’ details and provision the supported models automatically. FXS/VoIP Extensions 6.1.1 There are three types of extensions supported in MyPBX SOHO V5: SIP, IAX and analog extension. Figure 6-1 FXS Extensions 40/204...
  • Page 41 MyPBX SOHO Administrator Guide Figure 6-2 FXS There are two analog extensions in MyPBX SOHO V5 if S2 module is installed, to modify the extension number, please delete it first, and then recreate it again. 1) General Figure 6-3 ·Extension The numbered extension, e.g.
  • Page 42 MyPBX SOHO Administrator Guide ·Name A character-based name for this user, e.g. “Bob Jones”. ·Caller ID The Caller ID (CID) string will be used when this user calls another internal user. 2) Voicemail ·Enable Voicemail Check this box if the user should have a voicemail account.
  • Page 43 MyPBX SOHO Administrator Guide Other Settings Figure 6-4 7) Other options ·Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the “When busy” follow me options will not be available. ·DND Don’t Disturb.
  • Page 44 MyPBX SOHO Administrator Guide This function sets inbound call forwarding on an extension. An administrator can configure Follow Me for this extension. 9) Volume Settings Rxgain: The Volume sent to FXS extension. Txgain: The Volume sent out by the FXS extension 10) Mobility Extension MyPBX allows you to use your mobile phone as an extension.

  • Page 45: Voip Extensions

    MyPBX SOHO Administrator Guide General spy: you have the permission to use the following 3 modes. Normal spy: you can only hear the call, but can't talk. Whisper spy: you can hear the call, and can talk with the monitored extension.
  • Page 46 MyPBX SOHO Administrator Guide Figure 6-6 General ·Type Extension type: SIP, IAX or SIP/IAX. SIP—The extension sends and receives calls using the VoIP protocol SIP. IAX—The extension sends and receives calls using the VoIP protocol IAX. ·Extension The numbered extension, e.g. 1234, that will be associated with this particular User/Phone.
  • Page 47 MyPBX SOHO Administrator Guide ·Caller ID The Caller ID will be used when this user calls another internal extension. ·Register Name It is for extension registration validation. Users will not be able register the extension if the authorization name is incorrect even though the username and password are correct.
  • Page 48 MyPBX SOHO Administrator Guide with devices hidden behind a NAT device (such as a broadband router). If you have one-way audio problems, you usually have problems with your NAT configuration or your firewall's support of SIP and/or RTP ports. ·Qualify Send check alive packets to IP phones.
  • Page 49 MyPBX SOHO Administrator Guide Figure 6-7 Other Options .Call Waiting Check this option if the extension should have Call Waiting capability. If this option is checked, the “When busy” follow me options will not be available. The call waiting function of IP phone has higher priority than MyPBX’s call waiting function.
  • Page 50 MyPBX SOHO Administrator Guide defined. Follow me (Call Forwarding) Call forwarding for an extension can be configured here. The administrator can configure Follow Me option for this extension. If you want to transfer the call to an outbound number, please follow the dial pattern of outbound route filled in the outbound number.

  • Page 51: Phone Provisioning

    MyPBX SOHO Administrator Guide Fill in proper prefix of mobile number so that it can match an outbound route to dial the mobility extension. For example, if you set the prefix 9, it will send “9+ mobility extension number” to the outbound route.
  • Page 52 MyPBX SOHO Administrator Guide needed to be set as the only DHCP server any more. Figure 6-8 6.1.2.1 General Settings for Yealink In this page, you can configure the general settings before provisioning Yealink IP phones, including the items like general preferences, codecs, remote phone book and firmware upgrade.
  • Page 53 MyPBX SOHO Administrator Guide configuration. Figure 6-10 6.1.2.3 Phone book You can add your contacts here and when you use phone provisioning; the IP phone will download the phone book. Figure 6-11 1) Add Contact ·Type There are three types: None, VIP and Deny list (Blacklist).
  • Page 54 MyPBX SOHO Administrator Guide Input the organization of this contact. Only works with snom phone. ·Title Input the title of this contact. Only works with snom phone. ·Email Input the email of this contact. Only works with snom phone. ·Birthday Input the birthday of this contact.
  • Page 55 MyPBX SOHO Administrator Guide Figure 6-12 2) Upload Phonebook You can upload a phonebook before auto provision, which will be provisioned to the IP phone when using auto provision feature to configure your IP phones. The format of phonebook should be *.xml.
  • Page 56 MyPBX SOHO Administrator Guide Click “Add Phone” and fill in the corresponding information in the pop-up window. Figure 6-13 General ·Enabled Choose yes or no to enable or disable this extension. ·New Config If your IP phone’s firmware version is above x.70.x.x, you should select “Yes”. Or else, it should be “No”.
  • Page 57 MyPBX SOHO Administrator Guide ·Manufacturer You can choose the Manufacturer of the IP phone. ·Phone Type Choose the model of your phone. Only for snom phone. ·Call Waiting This call feature allows your phone to accept other incoming calls to an extension already in an active call.
  • Page 58 MyPBX SOHO Administrator Guide Figure 6-14 Memory key settings In this page, we can configure the DSS keys of the IP phone one by one. Figure 6-15 Line keys settings We can configure the line key settings for this IP phone.
  • Page 59 MyPBX SOHO Administrator Guide Figure 6-16 6.1.2.4 Not configured phone In this section, MyPBX will scan all the supported IP phones and display them here. We can click the “MAC address” of an IP phone and input the corresponding information in the pop-up window, like figure 6-13.

  • Page 60: Trunks

    Physical Trunk 6.2.1 Multiple physical trunks are supported in MyPBX SOHO V5, like BRI, PSTN. Please make sure you have installed the modules inside before you use the relevant physical trunk. BRI trunk requires B2 module, and PSTN trunk requires the O2 module.
  • Page 61 MyPBX SOHO Administrator Guide Figure 6-21 ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. “BriTrunk1” ·Signaling Signaling method BRI-CPE: ISDN BRI in TE mode and Point to Point. BRI-CPE-PTMP: ISDN BRI in TE mode and Point to multi Point.
  • Page 62 MyPBX SOHO Administrator Guide 4ess: AT&T 4ESS 5ess: Lucent 5ESS euroisdn: EuroISDN qsig: D-channel signaling protocol at Q reference point for PBX networking. ·Over Lap Dial Define whether MyPBX can dial this switch using overlap digits or not. If you need Direct Dial-in (DDI;...
  • Page 63 MyPBX SOHO Administrator Guide 1) Caller ID Prefix ·ISDN Dialplan These settings are set to make the caller ID prefix work according to information sent from the E1 provider. ISDN telephony numbering plan Recommendation E.164. ·International Prefix When there are international calls coming in via this BRI trunk, the International Prefix you have set here will be added before the CID.
  • Page 64 MyPBX SOHO Administrator Guide 3) DOD Setting ·Global DOD Global direct outward dialing number. ·DOD Direct Outward Dialing Number. ·Associated Extension The extension make call out via BRI Trunk will display the associated DOD. ·Add DOD Add DOD for one associated extension.
  • Page 65 MyPBX SOHO Administrator Guide circuit-switched telephone networks. Figure 6-23 Click edit to configure more details. Figure 6-24 ·Trunk Name A unique label used to identify this trunk when listed in outbound rules, incoming rules, etc. E.g. “pstn5”. ·Volume Setting Used to modify the volume level of this trunk. Normally, this setting does not need to be changed.
  • Page 66 MyPBX SOHO Administrator Guide “Yes” to turn this feature on. ·Busy Count If Busy Detection is enabled, it is also possible to specify how many busy tones to wait for before disconnecting the call. The default is 4, but better results can be achieved if set to 6 or even 8.

  • Page 67: Voip Trunk

    MyPBX SOHO Administrator Guide Bell: bell202 as used in the United States v23_UK: suitable in the UK v23_Japan: suitable in Japan v23-Japan pure: suitable in Japan DTMF: suitable in Denmark, Sweden, and Holland .Caller ID Detection For FXO trunks, this option forces MyPBX to clarify Caller ID incoming calls.
  • Page 68 MyPBX SOHO Administrator Guide Figure 6-27 ·Type SIP—Identifies whether the trunk sends and receives calls using the VoIP protocol SIP. ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc. E.g. “yeastar”.
  • Page 69 MyPBX SOHO Administrator Guide ·Username Username of the SIP account. Used for SIP trunk registration. .Authorization name Used for SIP authentication. Leave this blank if not required. ·Password Password of the SIP account. .From User All outgoing calls from this SIP Trunk will use the From User (In this case the account name for SIP Registration) in From Header of the SIP Invite package.
  • Page 70 MyPBX SOHO Administrator Guide trunk provider. The options are UDP (default) or TCP or TLS. ·Enable SRTP Define if SRTP is enabled for this trunk. ·Qualify Send check alive packets to the SIP provider. ·DTMF mode Set default mode for sending DTMF of this trunk. Default setting: rfc2833 ·DOD...
  • Page 71 MyPBX SOHO Administrator Guide Input the correct IAX information (provided by VoIP provider). Inaccurate information will prevent the trunk from registering. Figure 6-29 ·Type IAX—Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. ·Provider Name A unique label to help you identify this trunk when listed in outbound rules, incoming rules etc.
  • Page 72 MyPBX SOHO Administrator Guide Define the online number that expected by “Skype Connect” and some other SIP service providers. Leave this field blank if it's no required. ·Maximum Channels Control the maximum number of outbound channels (simultaneous calls) that can be used on this trunk.
  • Page 73 MyPBX SOHO Administrator Guide 6.2.2.2 Service Provider In this page, we can configure Service Provider. You can add Service Provider as required. And also you can delete multiple trunks at once by ticking the checkbox as required. Figure 6-31 Below is service provider trunk (peer to peer mode), which authorize using IP address only.
  • Page 74 MyPBX SOHO Administrator Guide SIP – Identifies whether the trunk sends and receives calls by using the VoIP protocol SIP. IAX – Identifies whether the trunk sends and receives calls by using the VoIP protocol IAX. ·Provider Name A unique label would help to you identify this trunk. E.g. “Provider2”.
  • Page 75 MyPBX SOHO Administrator Guide Figure 6-33 Add bulk DOD for bulk extensions in ascending sequence with the “Begin DOD” you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with “Begin DOD” as 5500100, the corresponding DOD will be 5500100, 5500101, 5500102, 5500103, 5500104, and 5500105.

  • Page 76: Outbound Call Control

    MyPBX SOHO Administrator Guide 6.3 Outbound Call Control 6.3.1 Outbound Routes In this page, we can configure the outbound rules to control the outgoing calls. Notes: 1. The max number of outbound route is 32. 2. If the dial patterns are the same in several routes, MyPBX will choose the available routes from top to the last one.
  • Page 77 MyPBX SOHO Administrator Guide Figure 6-35 ·Route Name Name of this Outbound Route. E.g. “Local” or “Long Distance”. ·Password The route password can be used to protect this route from being accessed without a password. You can choose one of the passwords in the PIN list that you can click the “Pin Settings”...
  • Page 78 MyPBX SOHO Administrator Guide ·Rrmemory Hunt Round robin with memory, remembers which trunk was used last time, and then use the next available trunk to call out. ·Office Hours When a specific office hour is selected, this outbound route can only be used during this office hour, and can’t be used in non-office hours.

  • Page 79: Speed Dial Settings

    MyPBX SOHO Administrator Guide Speed Dial Settings 6.3.2 Figure 6-36 1) Options ·The prefix of speed dial The prefix should be dialed before the speed dial number. The default is *99. Figure 6-37 2) Add new speed dial. ·Source Number The speed dial number.

  • Page 80: Inbound Call Control

    MyPBX SOHO Administrator Guide 6.4 Inbound Call Control In this page, we can configure the details of IVR, ring group, queue and inbound routes. 6.4.1 When there’s an inbound call aims at Auto Attendant, MyPBX will play an IVR recording and route the caller to the requested destination (for example, “Welcome to XX company,...
  • Page 81 MyPBX SOHO Administrator Guide Figure 6-39 ·Number MyPBX treats IVR as an extension; you can dial this extension number to reach the IVR from internal extensions. ·Name A name for the IVR. ·Prompt The prompt recording that will be played when this IVR is reached.
  • Page 82 MyPBX SOHO Administrator Guide ·Enable Direct Dial Allow the caller to dial other extensions number directly. ·Key Press Events A list of actions that can be performed depending on the digit dialed by the user. ·Key The Key pressed when the callers hear the IVR prompt.

  • Page 83: Ring Groups

    MyPBX SOHO Administrator Guide Ring Groups 6.4.2 Ring groups can be configured to balance the call traffic for multiple users and give callers a higher level of availability for incoming calls. Multiple ring methods and voicemail are supported. Note: follow me feature in extension page will not take effect when it’s ringing as an agent.

  • Page 84: Queues

    MyPBX SOHO Administrator Guide help you identify this group in the group list. ·Ring Group Number This option defines the numbered extension that can be dialed to reach this group. ·Strategy This option sets the Ringing Strategy for this Group. The options are as follows: 1.
  • Page 85 MyPBX SOHO Administrator Guide in the order they were received to deliver top tier customer service. Figure 6-42 Call queues allow calls to be sequenced to one or more agents. Notes: 1. Dial “Queue number + ‘*’” to log in or “Queue number + ‘**’” to log out the queue. For example, if the queue number is “680”, then agent can dial “680*”...
  • Page 86 MyPBX SOHO Administrator Guide Figure 6-43 ·Queue Name A name for the Queue. 86/204...
  • Page 87 MyPBX SOHO Administrator Guide ·Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. ·Queue Password You can require agents to enter a password before they can log in to this queue.
  • Page 88 MyPBX SOHO Administrator Guide Events If a caller presses the key while waiting in the queue, this setting selects which action should process the key press. Failover-Destination Define the failover action. A failover occurs after the user reach the Queue max wait time.

  • Page 89: Conferences

    MyPBX SOHO Administrator Guide Conferences 6.4.4 Figure 6-44 Conference Calls increase employee efficiency and productivity, and provide a more cost-effective way to hold meetings. Conference agents can dial * to access the settings options and the admin can kick the last user out and can lock the conference room.

  • Page 90: Inbound Routes

    MyPBX SOHO Administrator Guide Inbound Routes 6.4.5 Inbound routing processes incoming call traffic to destination extensions during office hours or outside office hours Figure 6-46 Inbound Route List There is a default inbound route for all the trunks and set IVR as the destination, you can edit it or create a new one for your demands or you can delete multiple outbound routes at once as required.
  • Page 91 MyPBX SOHO Administrator Guide Figure 6-47 Add/Edit Inbound Route General ·Route Name A name for this inbound route. E.g. “pstnin”. ·DID Number Define the expected DID Number if this trunk passes DID on incoming calls. Leave this field blank to match calls with any or no DID info. You can also use pattern matching to match a range of numbers.
  • Page 92 MyPBX SOHO Administrator Guide N: Any Digit from 2-9 [12345-9]: Any digit in the brackets (in this example, 1, 2, 3, 4, 5, 6, 7, 8, 9) The “.” Character will match any remaining digits. For example, “9011.” will match any phone number that starts with “9011”, excluding “9011”...
  • Page 93 MyPBX SOHO Administrator Guide 6.7.4 callback function, please refer to chapter How do I configure distinctive ring tones? Please refer to APPENDIX Currently distinctive ringtone can be compatible with Yealink and Snom phone. Member Trunks This area allows you to select which trunks will be member trunks for this route. To make a trunk a member of this route, please move it to the “Selected”...
  • Page 94 MyPBX SOHO Administrator Guide Note: This function only supports T.38 faxes. ·Outbound Routes Route the incoming calls to a specific outbound route. This function is mainly used for the connection of two branches. For example: Company A locates headquarters in the USA with a branch B in China. A and B both have a MyPBX phone system.

  • Page 95: Audio Settings

    MyPBX SOHO Administrator Guide Note: If you want to receive faxes with custom Email address, the “SMTP settings” of “Voicemail Settings” should be configured successfully in advance. If you want to receive faxes with E-mail address configured in VoIP extension voicemail, you should first make sure the tested email to your email address works fine.

  • Page 96: Custom Prompts

    MyPBX SOHO Administrator Guide your local country’s prompt. Custom Prompts 6.5.1 We can record or upload the prompts in this page; you can also play it directly to confirm if it’s a valid one, you can also download it and save it as a backup.

  • Page 97: Music On Hold Prompts

    MyPBX SOHO Administrator Guide The administrator can also upload prompts by doing the following: 1) Click “Upload Prompt”. 2) Click “Browse” to choose the desired prompt. 3) Click “Upload” to upload the selected prompt. Note: The file size must not be larger than 1.8 MB, and the file must be WAV format: GSM 6.10 8 kHz, Mono, 1 Kb/s;...

  • Page 98: System Prompts Settings

    2. When update successfully, just click “Apply Changes” on web then it will take effect, there is no need to reboot. Figure 6-53 6.6 Basic Settings There are some basic settings we need to configure MyPBX SOHO V5, like the general preferences, business hours, feature codes, voicemail settings. General Preferences 6.6.1 In this page, there are some general settings of MyPBX.
  • Page 99 MyPBX SOHO Administrator Guide Figure 6-54 1) General ·Ring Timeout Number of seconds to ring a device before handling the call as per the extension’s Follow Me settings. The default value is 30s. .MAX call duration The absolute maximum amount of time permitted for a call. A setting of 0 disables the timeout.
  • Page 100 MyPBX SOHO Administrator Guide ·HTTP bind port/Web Access Port Port to use for HTTP sessions; Default: 80 Note: please reboot the system to take effect. ·FXO Mode FXO port’s operation mode. ·Virtual Ring Back Tone It’s only for GSM/UMTS trunk. Once enabled, when the caller call out with GSM/UMTS trunks, the caller will only hear the virtual ring back tone generated by the system before callee answers the call.

  • Page 101: Business Hours

    MyPBX SOHO Administrator Guide Configure the prompt when dial failed due to conjunction or no-available channel. 2) Web Server ·HTTP Enable or disable HTTP session. ·HTTP Bind Port Default port to use for HTTP session is 80. ·HTTPS Enable or disable HTTPS session.

  • Page 102: Feature Codes

    MyPBX SOHO Administrator Guide Figure 6-55 1) General ·Enable Business Hours ·disable Business Hours 2) Others ·Enable Office Closed Timing By dialing *81 (*81 is the default code) on an extension will force the office time closed for the device whatever the general setting is.
  • Page 103 MyPBX SOHO Administrator Guide extension side to realize the exact feature. Figure 6-56 1) General ·One Touch Record A user may initiate or stop call recording by dialing *1during a call. (*1 is the default setting). ·Extension for Checking Voicemail Users can check their Voicemail by dialing *2 on their phone (*2 is the default setting).
  • Page 104 MyPBX SOHO Administrator Guide Users may blind transfer an incoming call by dialing*03 on their phone (*03 is the default setting). ·Call Pickup Users may pick up an incoming call by dialing *4 on their phone (*4 is default the setting) ·Extension Pickup...
  • Page 105 MyPBX SOHO Administrator Guide Note: When reset to defaults. The call forwarding settings will be configured as follows: Always forward: Disabled Busy forward to Voicemail: Enabled No answer forward to Voicemail: Enabled Do not disturb: Disabled ·Enable Forward All Calls Users may enable always forward by calling *71 on their phone (*71 is the default setting) ·Disable Forward All Calls...

  • Page 106: Voicemail Settings

    MyPBX SOHO Administrator Guide setting) Voicemail Settings 6.6.4 In this page, we can configure some settings for voicemail feature, including general voicemail settings and SMTP settings, which is used for “voicemail to email”. Figure 6-57 1) General Voicemail Settings a) Message Options ·Max Messages per Folder...
  • Page 107 MyPBX SOHO Administrator Guide · Busy Prompt Greeting played when the extension called is busy. Skip greeting: Do not play a greeting. Play busy greeting: play the extension busy greeting. ·Unavailable Prompt Greeting played when the extension called is Unavailable.
  • Page 108 MyPBX SOHO Administrator Guide Figure 6-58 ·E-mail Address The E-mail Address that MyPBX will use to send voicemail. ·Password The password for the email address used above ·SMTP Server The IP address or hostname of an SMTP server that the MyPBX will connect to in order to send voicemail messages via email, e.g.

  • Page 109: Advanced Settings

    MyPBX SOHO Administrator Guide 6.7 Advanced Settings SIP Settings 6.7.1 1) General Figure 6-59 ·UDP Port Port used for SIP registrations. The default is 5060. 109/204...
  • Page 110 MyPBX SOHO Administrator Guide ·TCP Port Port used for SIP registrations. The default is 5060. ·TLS Port Port used for SIP registrations. The default is 5061. ·TLS Verify Server When using MyPBX as a TLS client, whether or not to verify server’s certificate. It is “No”...
  • Page 111 MyPBX SOHO Administrator Guide Default is 0 (no limit). ·Register Timeout Number of seconds to wait for a response from a SIP Registrar before considering the register has timed out. The default is 20 seconds. ·Calling Channel Codec Priority Once enabled, when dialing out via SIP/SPS trunks, the codec of calling channel will be selected in preference.
  • Page 112 MyPBX SOHO Administrator Guide ·STUN Address The STUN server allows clients to find out their public address, the type of NAT they are behind and the Internet side port associated by the NAT with a particular local port. This information is used to set up UDP communication between the client and the VoIP provider and so establish a call.
  • Page 113 MyPBX SOHO Administrator Guide each other directly, bypassing the system. It is not always possible for the system to negotiate endpoint-to-endpoint media routing. 3) Codecs Figure 6-61 A codec is a compression or decompression algorithm used in the transmission of voice packets over a network or the Internet.
  • Page 114 MyPBX SOHO Administrator Guide 4) QoS Figure 6-62 QoS (Quality of Service) is a major issue in VoIP implementations. The issue is how to guarantee that packet traffic for a voice or other media connection will not be delayed or dropped due interference from other lower priority traffic.
  • Page 115 MyPBX SOHO Administrator Guide Figure 6-64 ·From Field Where to get the caller ID in SIP packet. ·To Field Where to get the DID in SIP packet. ·180 Ringing It is set when the telecom provider needs. Usually it is not needed.

  • Page 116: Iax Settings

    MyPBX SOHO Administrator Guide ·Session-expires The max refresh interval. ·Session-minSE The min refresh interval, which mustn't be less than 90s. ·Session-refresher Choose session-refresher, the default is Uas. IAX Settings 6.7.2 Figure 6-65 1) General ·Bind Port Port used for IAX2 registrations. Default is 4569.

  • Page 117: Blacklist

    MyPBX SOHO Administrator Guide a-law: A PSTN standard codec, used outside of North America, which provides very good voice quality and consumes 64kbit/s in each direction (receiving and transmitting) of a VoIP call. GSM: A wireless standard codec, used worldwide, that provides adequate voice quality and consumes 13.3kbit/s in each direction (receiving and transmitting) of a VoIP call.

  • Page 118: Callback Settings

    MyPBX SOHO Administrator Guide Note: Add a phone number in blacklist, such as “05921234567”: 1) If the type is “inbound”, then this number can’t be called. 2) If the type is “outbound”, then the extensions in MyPBX can’t call this number.
  • Page 119 MyPBX SOHO Administrator Guide Figure 6-69 Step 2: Create Callback number. Figure 6-70 Step 3: Create Callback Rules You will need to create callback rules when the system should strip or add digits. Figure 6-71 ·Trunk Name Choose the trunk with callback rules.

  • Page 120: Dnis Settings

    MyPBX SOHO Administrator Guide Define digits added before a callback number before the callback is placed. For example, the call in number (Caller ID) is 123456789, MyPBX need to send 9123456789 to its trunk when calling this number. You should configure 123456789 as the callback number and add 9 before the callback is placed.

  • Page 121: Pin User Settings

    MyPBX SOHO Administrator Guide Figure 6-73 1) General ·DISA Name Give this DISA application a name to help you identify it. ·PIN The password for this DISA. ·PIN Settings Click to add, delete or edit PIN list. ·Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number.
  • Page 122 MyPBX SOHO Administrator Guide Figure 6-74 1) Options ·Access Code Dial this code to access PIN. ·Prompt for Entry Prompt caller to enter the PIN Number. ·Prompt for Entry Failure Prompt the caller when an invalid PIN is entered. Figure 6-75 2) PIN User MyPBX can store a number of PIN Users.

  • Page 123: Pin Settings

    MyPBX SOHO Administrator Guide • The system administrator can configure certain numbers or types of numbers to require entry of a PIN before users can continue making a call to such a number. • The system administrator can also configure to require users to enter a PIN before making any external call.

  • Page 124: Paging Groups

    MyPBX SOHO Administrator Guide PIN list is a numeric field. Letters and punctuation are not allowed in this field. Fill in one PIN and if you end with enter for each PIN, you could create multiple PINs. Paging Groups 6.7.9 Paging is used to make an announcement over the speakerphone to a phone or group of phones.

  • Page 125: Certificates

    MyPBX SOHO Administrator Guide ·Duplex Paging is typically one way for announcements only. Checking this will make paging duplex, allowing all users in the group to talk and be heard by all. ·*Answer If it sets Yes, any user in the group will talk with the caller when they press “*”. If it sets No, users in the group can talk with each other without pressing “*”.

  • Page 126: Call Logs

    MyPBX SOHO Administrator Guide We can check the call detailed logs for accounting and system log for debugging. Call Logs The call Log captures all call details, including call time, caller number, callee number, call type, call duration, etc. An administrator can search and filter call data by call date, caller/callee, trunk, duration, billing duration, status, communication type and Pin User.

  • Page 127: Logout

    MyPBX SOHO Administrator Guide ·Enable Web Log Save the history of web operations (up to 2 log files). ·Enable Debug Log Save debug information (up to 2 log files). Packets Capture Tool This feature is used by technician to capture packets. Packet capture tool “Wireshark” is integrated in MyPBX.

  • Page 128: Use Mypbx

    MyPBX SOHO Administrator Guide 9. Use MyPBX Figure 9-1 9.1 Make outbound calls To make an outbound call, we need to add a trunk first. There are 3 types of VoIP Trunk: ·VoIP Trunk: Connected to remote VoIP service server.

  • Page 129: Sample Routing Via Voip Trunk

    MyPBX SOHO Administrator Guide Sample Routing via VoIP Trunk Let’s configure all inside extensions to dial “0” through the VoIP Trunk. 1. Add VoIP service provider Before we do add this, please make sure you have a VoIP Trunk account.
  • Page 130 MyPBX SOHO Administrator Guide Figure 9-3 Now that we have added two outbound dialing rules, any call starting with 9 will be routed to the PSTN, and any number starting with 0 will be routed to the SIP Trunk. 130/204...

  • Page 131: Incoming Call

    MyPBX SOHO Administrator Guide 9.2 Incoming call Sample Routing to an IVR Let’s configure an incoming call to route to the IVR. In the IVR itself, let’s configure digit 0 to route the call to extension 300, and digit 1 to route the call to ringgroup.
  • Page 132 MyPBX SOHO Administrator Guide Figure 9-5 132/204...

  • Page 133: Appendix A Faq

    MyPBX SOHO Administrator Guide APPENDIX A FAQ Q1. How to Register SIP device? 1) Register SIP soft phone Download the x-lite softphone from CounterPath website www.counterpath.com After installing the x-lite, right click the panel and select the SIP Account setting and then configure it.
  • Page 134 MyPBX SOHO Administrator Guide Step 1 Add a new folder, rename it, and set this new folder’s share Properties according to Figure B-1. Figure B-1 Set up share Properties Step 2 Enter the new folder and create a new text file, then rename this file to status.txt.
  • Page 135 MyPBX SOHO Administrator Guide Figure B-2 External Storage Setting Net-Disk Host/IP: Change this to the IP address of the computer where backup files will be stored. Net-Disk Share Name: Change this to the name of the shared folder where backups will be stored.

  • Page 136: Appendix C How To Configure Nat Setting

    MyPBX SOHO Administrator Guide APPENDIX C How to Configure NAT Setting When MyPBX is behind a NAT (firewall), you need to configure NAT setting on MyPBX if you want to use a remote extension. Please follow section 1 or 2 below depending on your network configuration.

  • Page 137: Appendix D How To Use Auto Provision

    MyPBX SOHO Administrator Guide 2. If MyPBX has a public IP (i.e. is connected directly to your Internet service provider), the network settings should be configured according to Figure C-3: Figure C-3 Now, MyPBX has been configured as a public IP, so there is no need to configure NAT again, just leave all settings in “NAT”...
  • Page 138 MyPBX SOHO Administrator Guide Figure D-1 Step2. Enable DHCP Server on MyPBX. Login MyPBX web interface, “System”  “Network Preference” -> “DHCP Server”  “Enable DHCP Server”. Figure D-2 138/204...
  • Page 139 MyPBX SOHO Administrator Guide Step3. Configure phones on MyPBX auto-provision page. 1. Login MyPBX web interface, “PBX” -> “Extensions” -> “Phone Provisioning” -> “Add Phone”. Figure D-3 2. Fill in the phone detail message on the pop-up windows. Input IP Phone’s MAC address, configure Name, Call waiting, Line, Extension, Label, Line active for the phone.
  • Page 140 MyPBX SOHO Administrator Guide Figure D-4 Step4. Turn on the power and connect the network cable to IP Phone. Remark: The factory default setting of DHCP for IP Phone is enabled, so you can skip this step to step 5.

  • Page 141: Appendix E How Do I Configure Distinctive Ring Tones

    MyPBX SOHO Administrator Guide APPENDIX E How Do I Configure Distinctive Ring Tones Step1: On your IP phone, navigate to the Phone settings web configuration page and find the Distinctive Ring Tone section. For each custom ring tone, enter the Internal Ringer Text (can be digits or text) to trigger the ring tone.
  • Page 142 MyPBX SOHO Administrator Guide Figure E-2 Step3. Finish. 142/204...

  • Page 143: Appendix F How To Use Did

    MyPBX SOHO Administrator Guide APPENDIX F How to Use DID Direct inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a feature offered by telephone companies for use with their customers' private branch exchange (PBX) systems. In DID service the telephone company provides one or more...
  • Page 144 MyPBX SOHO Administrator Guide phone number that starts with “9011”, excluding “9011” itself. The “!” will match none remaining digits, and causes the matching process to complete as soon as it can be determined that no other matches are possible.
  • Page 145 MyPBX SOHO Administrator Guide Figure F-2 Example 2: Step1: You set the DID number (6001-6099 in this example). Step2: You set the Extension (6001-6099 in this example). The configuration of this example means when the incoming call with DID number 6001 to 6099 will go to the destination 6001 to 6099 (number 6001 to extension 6001, number 6002 to extension 6002).

  • Page 146: Appendix G How To Use Blf Key To Choose The Pstn Line

    MyPBX SOHO Administrator Guide Figure F-3 APPENDIX G How to Use BLF Key to Choose the 146/204...
  • Page 147 MyPBX SOHO Administrator Guide PSTN Line MyPBX allows you to choose the specific PSTN line to make outbound call by pressing the BLF key on the IP Phone. Follow the steps to do the configuration with your Yealink phone. 1. We want to choose pstn1 or pstn2 to call out.

  • Page 148: Appendix H Mypbx Security Configuration Guide

    MyPBX SOHO Administrator Guide APPENDIX H MyPBX Security Configuration Guide VoIP attack, although not an everyday occurrence does exist. When using VoIP, system security is undoubtedly one of the issues we care about most. But with the appropriate configuration, and some basic safety habits, we can improve the security of the telephone system.
  • Page 149 MyPBX SOHO Administrator Guide Figure H-0-1 2. Service: This page shows the general service like AMI, SSH and TFTP, we recommend disabling them if not used. Note: TFTP is used for phone provisioning, it’s enabled by default, you can disable it after all phones are well configured.
  • Page 150 MyPBX SOHO Administrator Guide Figure H-1-1 We can change it to another one like 8080 for example. 1.1.2 Change the default password. System System PreferencesChange Password Figure H-1-2 A strong password needs to be configured here for all accounts. Especially account “admin”...
  • Page 151 MyPBX SOHO Administrator Guide 1.2.1 Change the default SIP Port PBXBasic settingsSIP SettingsGeneralUDP Port Figure H-1-3 We recommend changing this to another available port, for example: 5080. 1.2.2 Change the default password The password of the extensions is “pincode + extension number”. A password with upper and lower letters and numbers is recommended.
  • Page 152 MyPBX SOHO Administrator Guide Figure H-1-4 Note: A strong password is a MUST for remote extensions. 1.2.3. IP restriction for extensions You can find this setting in PBXExtensionsFXS/VoIP Extensions VoIP ExtensionsGeneralPassword When it’s configured, only the permitted IP can register this extension. All the other registry requests will be denied.
  • Page 153 MyPBX SOHO Administrator Guide Figure H-1-6 Notes: 1. If remote registration isn’t required, please disable it. 2. If extensions register to MyPBX via WAN port, please only enable “register remotely”. 1.2.4 TLS registry (Optional) Introduction Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols that provide communication security over the Internet.

  • Page 154: Firewall Configuration

    MyPBX SOHO Administrator Guide 2. Firewall configuration Note: Please back up the configurations on Backup and Restore page before you go ahead. In the case that you lock the device, you can reset to factory default and restore the previous configurations. The example rules below work with MyPBX firmware version 2.15.xx.xx or higher versions.
  • Page 155 MyPBX SOHO Administrator Guide Action: Accept Figure H-2-2 Step3. Add common rules to allow remote administrators, extensions or devices. For example the public IP is 110.30.25.152; we can allow all ports for this trusted IP. Name: Remote Protocol: BOTH Port: 1:65535 IP: 110.30.25.152/255.255.255.255...

  • Page 156: Voip Provider

    MyPBX SOHO Administrator Guide Figure H-2-3 Note: Static public IP range needs to be configured here, if it’s dynamic IP address that doesn’t belong to a range, there is no need to configure it, but the “Drop All” in the next step should not be ticked.
  • Page 157 MyPBX SOHO Administrator Guide Figure H-2-4 Allow RTP port range: Name: RTP Protocol: UDP Port: 10000:12000 IP: 110.111.132.6/255.255.255.255 Action: Accept Figure H-2-5 Note: If the media server of SIP provider is dynamic, and we cannot collect the IP range. We can allow the RTP range for the whole IP addresss like this:...
  • Page 158 MyPBX SOHO Administrator Guide Name: RTP_ALL Protocol: UDP Port: 10000:12000 IP: 0.0.0.0/0.0.0.0 Action: Accept Figure H-2-6 In this case, MyPBX can get rid of one-way volume issue. Step5. Block the web connection of the other IP address that are not added into accept list.
  • Page 159 MyPBX SOHO Administrator Guide Figure H-2-7 Note: Many attacks are caused by the web access, it’s highly recommend to drop the untrusted connection via web interface. Step6. Add common rules to accept the static public IP range of NTP, SMTP, and POP server.
  • Page 160 MyPBX SOHO Administrator Guide Note: These 3 rules are created by MyPBX by default. 1) Add two auto blacklist rules for port: 5060. Rule No.1: Port: 5060 Protocol: UDP IP Packets: 120 Time Interval: 60 seconds Figure H-2-8 Rule No.2:...
  • Page 161 MyPBX SOHO Administrator Guide Figure H-2-10 Step 7. Enable “Drop all” (If this feature is enabled, all the packets and connection that do not match the rules would be dropped.) Warning: Before enabling this feature, please create a rule to accept the local network access, or the server might not be accessed.
  • Page 162 MyPBX SOHO Administrator Guide Figure H-2-12 Figure H-2-13 3. Service security 3.1 Disable Guest Call 3.2 Disable Guest calls 162/204...
  • Page 163 MyPBX SOHO Administrator Guide PBXBasic SettingsSIP SettingsAdvanced SettingsAllow Guest Figure H-3-1 Note: Allow Guest is disabled by default; please keep it to “No” for general use. 3.2 SSH access enhancement 3.2.1 Disable SSH Select LAN SettingsEnable SSH. If external debugging isn’t required, please select “No”.
  • Page 164 MyPBX SOHO Administrator Guide 1. Log in via putty.exe. Figure H-3-3 2. The default username is root and the default password is ys123456. Figure H-3-4 164/204...
  • Page 165 MyPBX SOHO Administrator Guide 3. Use command passwd to change the root’s password Figure H-3-5 You need to input the new password twice to take effect. 3.3 AMI settings* The Asterisk Manager Interface (AMI) allows a client program to connect to an Asterisk instance and issue commands or read events over a TCP/IP stream.
  • Page 166 MyPBX SOHO Administrator Guide Figure H-3-6 To manage the accounts to access AMI, we can configure it in AMI page directly. Click SystemSystem PreferencesAMI Settings. For example, the AMI account I want is: User name: Developer Password: Developer The only IP address that’s allowed to log in is 192.168.1.71.
  • Page 167 MyPBX SOHO Administrator Guide Figure H-3-8 3.4 TFTP* MyPBX can work as a TFTP server when using “phone provisioning”, and this feature is enabled by default. If all the phones are well provisioned, you can disable this access to protect the configuration files of MyPBX.
  • Page 168 MyPBX SOHO Administrator Guide party software, you need to set up this first. For example, username: Harry, password: Harry123 Figure H-3-10 Save it and apply the changes. Figure H-3-11 When logging in using other software, we can check the CDR.

  • Page 169: Alert Settings

    MyPBX SOHO Administrator Guide 3.6 Alert settings After enabling alert settings, if the device is attacked, the system will notify users the alert via call or e-mail. The attack modes include IP attack and Web Login. 3.6.1 IPATTACK When the system is attacked by some IP addresses, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.
  • Page 170 MyPBX SOHO Administrator Guide Figure H-3-13 3.6.2 WEBLOGIN Enter the password incorrectly five times when logging in MyPBX Web interface will be deemed as attack, the system will limit the IP login within 10 minutes and notify the user. Example: Configure to notify extension 500, outbound number 5503301 and E-mail alert@yeastar.com.
  • Page 171 MyPBX SOHO Administrator Guide To: alert@yeastar.com Subject: WebLogin Figure H-3-14 4. International call limit 4.1 Limit call credit at provider side We can ask VoIP/PSTN/ISDN provider for help to limit the credit of international calls in advance, then the hacker cannot dial international calls. Each provider has its own policy.
  • Page 172 MyPBX SOHO Administrator Guide For example, the password you need is 5503333 Dial pattern: 00. <Don’t miss the dot here> Password: 5503333 Choose the allowed extension and the trunk to the right side like this: Figure H-4-1 Save and apply the changes, when 300 and 301 pick up headsets and dial a international number, MyPBX will ask for the password, if passed, the call will be dialed out.
  • Page 173 MyPBX SOHO Administrator Guide 4.3 Disable international call in MyPBX We can ask the provider for help to disable international calls in advance, if it’s not possible, we can configure the rules in MyPBX side to drop all the international calls. Here are the detailed steps.
  • Page 174 MyPBX SOHO Administrator Guide Figure H-4-3 Save it and apply the changes. Then click the arrow at the left side to set it to the top. Figure H-4-4 174/204...

  • Page 175: Appendix I How To Use Tls In Mypbx

    MyPBX is working as a SIP server, IP phones register to MyPBX as extensions via TLS. 1. Enable TLS in MyPBX’s web interface Click “PBXSIP settingsGeneral” to get the settings about TLS, which is disabled by default. If you are using MyPBX SOHO, please find it in “Internal SettingsSIP Settings” page. Figure I-1 ·TLS Port...
  • Page 176 MyPBX SOHO Administrator Guide ·TLS Client Method When using MyPBX as a TLS client, specify the protocol for outbound TLS connections. You can select it as tlsv1, sslv2 or sslv3. Figure I-2 Notes: 1. For security reason, we recommend enabling “TLS Verify Client” and disabling “TLS Ignore Common Name”, in which case, MyPBX will verify IP phone’s Certificate, the...
  • Page 177 MyPBX SOHO Administrator Guide Figure I-3 Ca.bat: Make the CA.crt for IP phone and MyPBX Client.bat: make the “client.pem”, it’s the “IP phone’s server certificate”. Server.bat: make the “asterisk.pem”, it’s the “MyPBX’s server certificate”. Here are the steps to make all the certificates.
  • Page 178 MyPBX SOHO Administrator Guide Figure I-4 Just follow the guide to input the information of MyPBX step by step. In this example, MyPBX’s IP address is 192.168.4.142. 178/204...
  • Page 179 MyPBX SOHO Administrator Guide Figure I-5 179/204...
  • Page 180 MyPBX SOHO Administrator Guide Figure I-6 This ca.crt is the same as the one in folder /TLS_CA_Tool/ca/trusted/. Figure I-7 180/204...
  • Page 181 MyPBX SOHO Administrator Guide MyPBX’s CA: CA.crt is generated successfully. Step2 Prepare “asterisk.pem”, “MyPBX’s server certificate” We need the CA.crt and CA.key to make the server certificate. Double click “server.bat”. Figure I-8 181/204...
  • Page 182 MyPBX SOHO Administrator Guide Follow the guide to input information step by step, and make sure the information you have input matches the one you have input in Step1. Figure I-9 182/204...
  • Page 183 MyPBX SOHO Administrator Guide Check the whole information then input “y” to continue. When done, you can find the asterisk.pem as the following picture shows. Figure I-10 asterisk.pem, the “MyPBX’s server certificate” is generated successfully. Note: We can copy the asterisk.pem, ca.crt to another folder before making the IP phone’s certificate.
  • Page 184 MyPBX SOHO Administrator Guide Figure I-11 Step3. Prepare the IP phone’s certificate, ca.crt Double click “ca.bat”, input the information of IP phone step by step. 184/204...
  • Page 185 MyPBX SOHO Administrator Guide Figure I-12 In this example, the IP phone’s IP address is 192.168.4.71. Figure I-13 185/204...
  • Page 186 MyPBX SOHO Administrator Guide When done, we can find the ca.crt in this folder. Figure I-14 The ca.crt in folder /TLS_CA_Tool/ca/trusted is the same as the above one. 186/204...
  • Page 187 MyPBX SOHO Administrator Guide Figure I-15 The IP phone’s certificate is finished. Note: If you have got your own CA for IP phone, you can rename it to CA.crt and copy it to folder “/TLS_CA_Tool/ca/trusted” before making the “client.pem”. Step4. Prepare “client.pem”, the “IP phone’s server certificate”.
  • Page 188 MyPBX SOHO Administrator Guide Figure I-17 188/204...
  • Page 189 MyPBX SOHO Administrator Guide Confirm all the information we input before clicking “y” to finish this guide. Figure I-18 The “IP phone’s server certificate” is ready. Note: We can copy the client.pem, ca.crt to another folder before uploading. 189/204...
  • Page 190 MyPBX SOHO Administrator Guide Figure I-19 All the certificates are prepared. 3. Upload certificates 3.1 Upload IP phone’s certificates In this example, IP phone’s model is Yealink T28. Step1. Upload “IP phone’s server certificate” (client.pem). Click “SecurityServer Certificates” to upload client.pem...
  • Page 191 MyPBX SOHO Administrator Guide Figure I-20 Click “Choose File” and upload IP phone’s server certificate. IP phone will reboot by itself when uploaded successfully to take effect. Figure I-21 When IP phone boots up again, we can check the certificate status.
  • Page 192 MyPBX SOHO Administrator Guide Figure I-23 Figure I-24 When done, we can check the content of CA.crt like the picture shown below. 192/204...
  • Page 193 MyPBX SOHO Administrator Guide Figure I-25 The certificates in IP phone side are well uploaded. 3.2 Upload MyPBX’s certificates In this example, the model of MyPBX is MyPBX U200 (firmware version: 15.18.0.22) Step1. Upload MyPBX’s server certificate (asterisk.pem) Click “PBX->Advanced Settings->Certificates”,...
  • Page 194 MyPBX SOHO Administrator Guide Figure I-27 Click “Reboot Now” to reboot MypBX. When done, we can move to Step 2. Figure I-28 Step2. Upload the trusted certificate. The trusted certificate in MyPBX should be the ca.crt of IP phone. Click “Upload Certificates” and choose “Trusted Certificates” in Type windows, then upload the IP phone’s ca.crt.
  • Page 195 MyPBX SOHO Administrator Guide Figure I-29 Click “Save” to upload, then click “Apply Changes”. Figure I-30 The certificates in MyPBX side are well uploaded. 4 Register IP phone to MyPBX via TLS Before registering IP phone to MyPBX, we need to create a SIP extension in MyPBX side in advance, or edit the existing one.
  • Page 196 MyPBX SOHO Administrator Guide Figure I-31 Open IP phone’s configuration page, input the registry information of extension 303. 196/204...
  • Page 197 MyPBX SOHO Administrator Guide Figure I-32 Click “Confirm” to apply the changes, then extension 303 is registered via TLS. We can also check the status in “Extension Status” page of MyPBX. Figure I-33 If you have any problems about extension’s registry, please run a packet trace in “ReportsSystem LogsPacket Capture Tool”, input IP phone’s IP address, choose...

  • Page 198: How To Register Sip Trunk To Voip Provider Via Tls

    MyPBX SOHO Administrator Guide I.2 How to register SIP trunk to VoIP provider via TLS If you have got the SIP trunk from provider that is using TLS, we can configure it in MyPBX and choose TLS within the trunk, here are two examples for you.
  • Page 199 MyPBX SOHO Administrator Guide Figure I-35 Service provider trunk (P-P). 199/204...
  • Page 200 MyPBX SOHO Administrator Guide Figure I-36 If you have got problem when registering to provider via TLS, you can also run a packet trace in “System Log” page using “Packet Capture Tool”, then send it to provider or us to analyze.

  • Page 201: Appendix J How To Use Ldap

    MyPBX SOHO Administrator Guide APPENDIX J How to use LDAP LDAP stands for Lightweight Directory Access Protocol, which is a client-server protocol for accessing a directory service. Normally, it is used as a phone book on MyPBX so that you can search a key word from your IP phone.
  • Page 202 MyPBX SOHO Administrator Guide Figure K-2 First fill the fields as the configuration as below: LDAP Name Filter: (|(cn=%)(sn=%)) LDAP Number Filter: (|(telephoneNumber=%)(homePhone=%)(mobile=%)) Server Address: 192.168.5.142 /the IP of MyPBX/ Port: Base: dc= yeastar,dc=cn User Name: cn=admin,dc=yeastar,dc=com Password: ****** /the password you have set on MyPBX/ Max.Hits:...
  • Page 203 MyPBX SOHO Administrator Guide Figure K-3 If you enable the “LDAP Lookup for PreDial/Dial”, you can use LDAP feature either in PreDial/Dial page or by pressing DSS Key. [Finish] 203/204...

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