Yeastar Technology MyPBX U300 Administrator's Manual
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Yeastar Technology MyPBX U300 Administrator's Manual

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Sales Tel:
+86-592-5503309
E-mail:
sales@yeastar.com
Support
Tel:+86-592-5503301
E-mail:
support@yeastar.com
Web:
http://www.yeastar.com
Version: 12.19.0.47
Revised:
March 14, 2017

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  • Page 1 Sales Tel: +86-592-5503309 E-mail: sales@yeastar.com Support Tel:+86-592-5503301 E-mail: support@yeastar.com Web: http://www.yeastar.com Version: 12.19.0.47 Revised: March 14, 2017...
  • Page 2 Co., Ltd. Under the law, reproducing includes translating into another language or format. Declaration of Conformity Hereby, Yeastar Information Technology Co., Ltd.declares that MyPBX U300 is in conformitywith the essential requirements and other relevant provisions of the CE, FCC. Warranty The information in this document is subject to change without notice.

  • Page 3: Table Of Contents

    MyPBX U300 Administrator Guide Contents About This Guide ....................1 Overview ......................2 Features ........................... 2 MyPBX U300 Front Panel ....................3 MyPBX U300 Rear Panel....................3 Installation ......................5 MyPBX U300 Packing List ....................5 Specifications and Operating Environment ................ 5 Placement Instructions......................
  • Page 4 MyPBX U300 Administrator Guide VoIP Trunks ........................36 VoIP Trunk ........................36 Service Provider......................38 Call Routes ....................... 41 Outbound Routes ......................41 Inbound Routes ......................44 PIN Settings ........................47 Blacklist .......................... 47 IVR ........................48 Ring Group ....................... 50 Queue........................
  • Page 5 MyPBX U300 Administrator Guide Callback ......................... 77 DISA..........................79 DNIS ..........................81 PBX Basic Settings ................... 82 General Preferences ....................... 82 Business Hours ......................83 Day/Night Control ......................84 Time Groups ....................... 84 Holidays ........................85 SIP & IAX Settings .................... 87 SIP Settings ........................
  • Page 6 MyPBX U300 Administrator Guide Status ......................117 Extension Status ......................117 Trunk Status ......................... 117 Network Status ......................119 System Info ........................119 Reports ......................120 Call Logs ........................120 System Logs......................... 120 Packet Capture Tool ..................... 121 Add-ons ......................122 Call Recording ......................

  • Page 7: About This Guide

    MyPBX U300 Administrator Guide About This Guide Thanks for choosing Yeastar MyPBX U300. MyPBX U300 boasts an embedded E1/T1/J1 port with up to 30 lines, 2 FXS ports, 300 users, and 50 concurrent calls in the one compact system, providing higher density trunking for offices using E1 PRI/SS7/R2 signaling.

  • Page 8: Overview

    MyPBX U300 Administrator Guide Overview This chapter provides the following sections:  Feature  MyPBX U300 Front Panel  MyPBX U300 Rear Panel Features ● Addons, including recording/MyPBX ● Follow me client/Billing/Hotel ● Alert ● HTTPS ● Audio In/Out ● Integrated built-in packet capture tools ●...

  • Page 9: Mypbx U300 Front Panel

    MyPBX U300 Administrator Guide For more info, please click: Learn more about MyPBX U300 here: http://www.yeastar.com/Products/MyPBX-U300 MyPBX U300 Front Panel E1/T1 Figure 1-1 MyPBX U300 Front Panel MyPBX U300 Rear Panel Figure 1-2 MyPBX U300 Rear Panel...
  • Page 10 For the connection to E1 line or the E1 port of traditional PBX. USB port For the storage of call recording files. MyPBX U300 provides two 10/100 adaptive RJ45 Ethernet ports, marked as LAN and WAN.  LAN port: LAN port is for the connection to Local Area Network Ethernet ports (LAN).

  • Page 11: Installation

    MyPBX U300 Administrator Guide Installation Before getting started with MyPBX U300, you need to know how to install the device properly. This chapter gives detailed installation instructions.  MyPBX U300 Packing List  Specifications and Operating Environment  Placement Instructions ...

  • Page 12: Placement Instructions

    Connection of Ethernet Ports MyPBX U300 provides two10/100M adaptive RJ45 Ethernet ports, LAN and WAN. Connect one end of a network cable to the LAN/WAN port of the MyPBX U300, and the other end to any port of company’s switch/router.
  • Page 13 Not used Note: Please follow the below steps to make RJ45 cable to connect it to the E1 port. Step 1: Connect MyPBX U300 E1 port to the E1 line according to the line sequence of E1 port. From the above table, we can see that the No.1 and No.2pins of MyPBX U300 E1 port is for receiving data (No.1 for receiving data -, No.2 for receiving data +), while No.4...

  • Page 14: Connection Of Fxs Ports

    MyPBX U300 Administrator Guide Connection of FXS Ports The FXS port could be connected to an analog phone with a phone line. Power Connection Once users have made sure that device installation, cable connection and power type is correct, please switch on the power. The device will start booting. In the meantime, users would see that the “POWER”...

  • Page 15: Getting Started

     User Management  Making and Receiving Calls Accessing Web GUI MyPBX U300 provides web-based configuration interface for administrator and account user. The user can manage the device by logging in the Web interface.Check the factory defaultsbelow: IP address: http://192.168.5.150...

  • Page 16: Web Configuration Panel

    User Management MyPBX U300supports 4 user types with different privileges. User Privileges  Administrator has the highest privilege. The administrator can access all pages on MyPBX U300 Web and make all the configurations on the system. Username: admin Default Password: password ...
  • Page 17  Inbound calls When the user calls the E1/T1 trunk number, MyPBX U300 would route the call to IVR (the “welcome” prompt) by default. Then the user can operate following the prompt.

  • Page 18: Extensions

    MyPBX U300 Administrator Guide Extensions This chapter explains how to create and configure extensions on MyPBX U300. It supports VoIP extensions and FXS extensions, go to PBX→Extensions→ FXS/VoIP Extensions page to configure the extensions.  FXS Extensions  VoIP Extensions FXS Extensions MyPBX U300 supports up to 2 FXS extensions.
  • Page 19 Sets the amount of time, in milliseconds, that must pass since the last hook-flash event received by MyPBX U300 before it will Flash recognize a second event. If a second event occurs in less time than defined byHook Flash Detection, then MyPBX U300 will ignore the event.
  • Page 20 9, it will send “9+ mobility extension number” to the outbound route. Normally, you choose the “default” option except for using Caller ID Type MyPBX U300 in Japan, in which case you should choose “Japan”. There are 4 spy modes available: ...

  • Page 21: Voip Extensions

    MyPBX U300 Administrator Guide  Whisper spy You can hear the call, and can talk with the monitored extension  Barge spy You can hear the call and talk with them both Example: If 500 want to monitor extension 501, we need to enable the “allow being spied”...
  • Page 22 MyPBX U300 Administrator Guide The Caller ID will be used when this user calls another internal Caller ID extension. It is for extension registration validation. Users will not be able Register Name register the extension if the authorization name is incorrect even though the username and password are correct.
  • Page 23 If this option is checked, the “When busy” follow me Call Waiting options will not be available. The call waiting function of IP phone has higher priority than MyPBX U300’s call waiting function. Don’t Disturb. When DND is enabled for an extension, the extension will not be available.
  • Page 24 MyPBX U300 Administrator Guide call MyPBX with this mobile phone, you will hear a dial tone. MyPBX will recognize your call as a call from an extension. You can dial the number of other extensions (your caller ID will be the number of your extension) or dial out via outbound routes just like dialing from your extension.
  • Page 25 MyPBX U300 Administrator Guide If 500 choose “barge spy”, it should dial “*92501” to start monitoring. If 500 choose “general spy”, it can dial “*90501”, “*91501” or “*92501” to start monitoring. Batch Edit VoIP Extensions Users could add VoIP extensions in bulk and batch edit the selected VoIP extensions.

  • Page 26: Provisioning

    MyPBX U300 Administrator Guide Provisioning MyPBX provides Phone Provisioning and Gateway Provisioning features, which help users to configure the phones and gateways in bulk, which saves time substantially.  Provisioning Methods  Phone Provisioning  Gateway Provisioning Provisioning Methods MyPBX supports provisioning in PnP mode and DHCP mode.
  • Page 27 MyPBX U300 Administrator Guide Figure 5-1 General Settings for Yealink Table 5-1 Description of Yealink General Settings General Preferences Select the LCD display language on the phone. Language Choose the web server type.  HTTP Web Server Type  HTTPS ...

  • Page 28: General Settings For Aastra

    MyPBX U300 Administrator Guide General Settings for Aastra MyPBX provides general settings for Aastra IP phones. General configurations will apply to the selected Aastra phone no matter which device model it is.You can configure the general settings before provisioning Aastra IP phones, including general preferences, program keys configuration and soft keys configuration.
  • Page 29 MyPBX U300 Administrator Guide Figure 5-4 Add Contacts Note: the following settings only work with Snom phone:  Favorite  Organization  Title  Email  Birthday  First Name  Family Name  Sub Number  Note  Upload Phonebook Click to upload a phonebook to MyPBX.

  • Page 30: Gateway Provisioning

    MyPBX U300 Administrator Guide TA Provisioning With this feature, you can easily configure the TA Series Analog VoIP Gateway on MyPBX, saving your time and efforts. Click to add a TA gateway, configure the TA analog gateway’s General settings, Extensions, Codecs, LAN Settings and Password, then click...

  • Page 31: Trunks

    MyPBX U300 Administrator Guide Trunks External calls can be made through trunks on MyPBX U300. In this chapter, we give a simplified guide to the MyPBX U300 users in setting up trunks. We describe E1/T1 trunk and how to configure MyPBX U300 to work with VoIP Providers.
  • Page 32 MyPBX U300 Administrator Guide General A unique label used to identify this trunk. Trunk Name Set the Signaling method.  Signaling PRI-CPE: PRI user side.  PRI-NET: PRI network side. Choose mode for the trunk:  European Standard  North American Standard Mode Type ...
  • Page 33 MyPBX U300 Administrator Guide Used with AT&T PRIs. If outbound calls are being rejected due to "Mandatory information element missing" and the missing IE is 0x20, then you need this setting. Disable or enable echo cancellation; it is recommended not to Echo Cancellation turn this off.
  • Page 34 MyPBX U300 Administrator Guide Figure 6-3 PRI Dialplan Table 6-3 PRI Dialplan Dialplan Calling number type. Remote Dialplan Calling number identification. Reomote Number Type Called number type. Location Dialplan Called number identification. Location Number Type 4) DOD Settings DOD (Direct Outward Dialing) means the caller ID displayed when dialing out.

  • Page 35: Ss7

    MyPBX U300 Administrator Guide  Add Bulk DOD Click to add DOD numbers in bulk. Figure 6-5 Add Bulk DOD Add bulk DOD for bulk extensions in ascending sequencewith the “Begin DOD” you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with “Begin DOD”...
  • Page 36 MyPBX U300 Administrator Guide Set the SS7 variant value:  ITU: international standard. Variant  ANSI: North American standard.  CHINA: used in China. SS7 Called Nature of Address Indicator:  Dynamic  National  Called NAI International  Subscriber ...
  • Page 37 MyPBX U300 Administrator Guide 2) Caller ID Prefix Figure 6-7 SS7 Caller ID Prefix Table 6-6 Description of SS7 Caller ID Prefix Caller ID Prefix When there are international calls coming in via this trunk, the International Prefix you have set here will be added before the International Prefix CID.

  • Page 38: Mfc/R2

    MyPBX U300 Administrator Guide Global direct outward dialing number. Global DOD Direct Outward Dialing Number. The extension make call out via PRI Trunk will display the Associated Extension associated DOD.  Add a DOD Fill in DOD number and choose associated extension, then click add one DOD number.
  • Page 39 MyPBX U300 Administrator Guide Figure 6-10 MFC/R2 General Settings Table 6-8 Description of MFC/R2 General Settings General A unique label used to identify this trunk. Trunk Name Choose the signaling. Signaling  MFC/R2 Set the MFC/R2 variant value:  ...
  • Page 40 MyPBX U300 Administrator Guide with double_answer=yes, this will cause that every answer signal changed answer->clear back->answer (sort of a flash). Brazil uses a special calling party category for collect calls (llamadas por cobrar) instead of using the operator (as in Mexico).
  • Page 41 MyPBX U300 Administrator Guide DOD Settings Global direct outward dialing number. Global DOD Direct Outward Dialing Number. The extension make call out via PRI Trunk will display the Associated Extension associated DOD.  Add a DOD Fill in DOD number and choose associated extension, then click add one DOD number.

  • Page 42: Voip Trunks

    MyPBX U300 Administrator Guide VoIP Trunks MyPBX provides 2 types of VoIP trunks:  VoIP trunk: registration based VoIP trunk. A VoIP trunk requires MyPBX to register with the provider using an authentication name and password.  Service Provider: IP based VoIP trunk. A Service Provider VoIP trunk do not require MyPBX to register with the provider.
  • Page 43 VoIP trunk, the provider will Incoming refuse to authenticate.  No:MyPBX U300 will not reply a 401 Response to the provider toauthenticate the incoming call. Enable Outbound A proxy that receives requests from a client. Even though it may Proxy Server not be the server resolved by the Request-URI.

  • Page 44: Service Provider

    MyPBX U300 Administrator Guide  Add a DOD Fill in DOD number and choose associated extension, then click add one DOD number.  Add Bulk DOD Click to add DOD numbers in bulk. Figure 6-14 Add Bulk DOD Add bulk DOD for bulk extensions in ascending sequencewith the “Begin DOD” you fill in.
  • Page 45 MyPBX U300 Administrator Guide Qualify Send check alive packets to the sip provider. Set default mode for sending DTMF of this trunk.Default setting: DTMF Mode rfc2833. 2) DOD Settings DOD (Direct Outward Dialing) means the caller ID displayed when dialing out.
  • Page 46 MyPBX U300 Administrator Guide Figure 6-16 Add Bulk DOD Add bulk DOD for bulk extensions in ascending sequencewith the “Begin DOD” you fill in. For example, if the Associated Extensions are 100, 101, 102, 103, 104, 105 with “Begin DOD” as 5500100, the corresponding DOD will be 5500100, 5500101,...

  • Page 47: Call Routes

    Notes:  MyPBX U300 compares the number with the pattern that you have defined in your route 1. If itmatches, it will initiate the call using theselected trunks. If it does not, it will compare the number with the pattern you have defined with route 2 and so on.
  • Page 48 Enable or disable T.38 FAX on this outbound route. Only for SIP T.38 Support Trunk. Round Robin with memory. If it is enabled, MyPBX U300 will Rrmemory Hunt remember which trunk was used last time, and then use the next available trunk to call out.
  • Page 49 MyPBX U300 Administrator Guide Move the extensions could call through this outbound route to "Selected" Box. Figure 7-1 Outbound Route-Member Extensions 4) Member Trunks Move the trunks that would be used on this outbound route to "Selected" Box. Figure 7-2 Outbound Route-Member Trunks...

  • Page 50: Inbound Routes

    MyPBX U300 Administrator Guide Inbound Routes When a call comes into MyPBX U300 from the outside, MyPBX U300 needs to know where to direct it. It can be directed to an extension, a ring group, a queue or a digital Receptionist (IVR) etc.
  • Page 51 MyPBX U300 Administrator Guide Figure 7-3 Inbound Route-Member Trunks 3) Time Conditions Time condition has two call destinations. It is used to control how MyPBX routes calls during and outside business hours. Figure 7-4 Inbound Route-Time Conditions  Time Groups Select a time group this condition will be checked against.
  • Page 52 MyPBX U300 Administrator Guide Note: this function only supports T.38 faxes. 4) During Holidays Define where the calls will be routed during Holidays. Figure 7-5 Inbound Route-During Holidays  Holiday Select which defined Holiday to use. When a time is defined in both Business Days and Holidays, it will be treated as Holidays.

  • Page 53: Pin Settings

    You can choose to block the number for inbound, outbound or both.  If the type is “inbound”, then this number can’t be called.  If the type is “outbound”, then the extensions in MyPBX U300 can’t call this number. Figure 7-8 Number Blacklist...

  • Page 54: Ivr

    Like most organizations, where possible, we would like to route incoming calls an Auto Attendant. You can create one or more IVR (Auto Attendant) on MyPBX U300 to achieve it. When calls are routed to an IVR, MyPBX U300 will play a recording prompting them what options the callers can enter such as “Welcome to XX, press 1...
  • Page 55 MyPBX U300 Administrator Guide Key Press Events Key Press Event Select the destination for each key pressing: digits 0-9, “#”, “*”, Timeout and Invalid. When the callers press the corresponding key, the call will be routed to:  Extension ...

  • Page 56: Ring Group

    MyPBX U300 Administrator Guide Ring Group A ring group helps you to ring a group of extensions in a variety of ring strategies. For example, you could define all the technical support guys' extensions in a ring group and ring the support guys one by one.
  • Page 57 MyPBX U300 Administrator Guide Specify the extensions to be part of this ring group. Move the desired ring group members to the "Selected" Box. Figure 9-1 Ring Group Member 3) Destination if No Answer When all members on this group fail to answer the call, system will handle the call according to the selected destination.

  • Page 58: Queue

    Once the caller called in MyPBX U300 and reached the queue, he/she will hear hold music and prompts, while the queue sends out the call to the logged-in and available agents. A number of configuration options on the queue help you to control how the incoming calls are routed to the agents and what callers hear and do while waiting in the line.
  • Page 59 Caller Position Announcement Whether to announce position of call in the queue or not. Announce Position Enabling this option causes MyPBX U300 to announce the hold Announce Hold time to the caller periodically based on the frequency timer. The Time hold time will not be announced if the time is less than 1 minute no matter this option is set to yes or no.
  • Page 60 MyPBX U300 Administrator Guide The periodic announcement is played periodically when the caller is waiting on the line. Figure 10-3 Periodic Announcements 5) Events Once the events settings are configured, the callers are able to press the key to enter the destination you set. Usually, a prompt should be set onPeriodic Announcementsto guide the callers to press the key.
  • Page 61 MyPBX U300 Administrator Guide  Yes: callers are forced out of a queue when no agents are logged in.  No: callers will remain in the queue without any agent. This option controls whether callers can join a call queue that has no agents.

  • Page 62: Intercom & Paging

    MyPBX U300 Administrator Guide Intercom & Paging MyPBX supports intercom and paging features to make an announcement to a single extension or a group. This chapter introduces the configuration of intercom and paging.  Intercom  Paging Group Intercom Intercom is a feature that allows you to make an announcement to one extension via a phone speaker.
  • Page 63 MyPBX U300 Administrator Guide Figure 11-1 Paging Group  Paging Group Number Configure the paging group extension.  Duplex Paging is typically one way for announcements only. Checking this option will make paging duplex, allowing all users in the group to talk and be heard by all.

  • Page 64: Conference

    If a password is set for the conference, users would be prompted to enter a PIN. How to join a MyPBX U300 conference room, if I am calling from outside (i.e. calling from my mobile phone)? In this case, an inbound route for conferences should be set on MyPBX U300. A trunk...

  • Page 65: Manage The Conference

    MyPBX U300 Administrator Guide should be selected in the inbound route and destination should be set to a conference room. When the outside users dial in the trunk number, the call will be routed to the conference room. Manage the Conference During the conference call, the users could manage the conference by pressing * key on their phones to access IVR menu for conference room.

  • Page 66: Audio Settings

    MyPBX U300 Administrator Guide Audio Settings In this chapter, we introduce how to manage voice on MyPBX U300, including the following sections:  System Prompt  Custom Prompt  Music on Hold System Prompt MyPBX U300 ships with a US English prompt set by default. The system supports multiple languages.
  • Page 67  Swedish  Thai  Turkish TFTP Method If MyPBX U300 cannot access the internet, please update the system prompts via TFTP. Step1. Download the system prompt to your local PC. Step2. Enable TFTP Server (For example, tftpd on Windows)

  • Page 68: Custom Prompt

    Figure 13-4 Update System Prompts- TFTP Download Custom Prompt The default voice prompts and announcements in MyPBX U300 are suitable for almost every situation. However, you may want to use your own voice prompt to make...

  • Page 69: Music On Hold

    Music on hold (MOH) is the business practice of playing recorded music to fill the silence that would be heard by callers who have been placed on hold. There are 3 default MOH files built in MyPBX U300, you can also upload the one you want to MyPBX U300.
  • Page 70 MyPBX U300 Administrator Guide Figure 13-6 Upload Music on Hold File 3) Click to upload the selected prompt. Note: The file size must not be larger than 8 MB, and the file must be WAV format:  GSM 6.10 8 kHz, Mono, 1 Kb/s ...

  • Page 71: Voicemail

    MyPBX U300 Administrator Guide Voicemail In this chapter, we introduce how to manage voicemail system on MyPBX U300, including the following sections:  Voicemail Settings  Voicemail to Email  How to Check Voicemail?  How to Change Voicemail Greetings?

  • Page 72: Voicemail To Email

    SSL/TLS must be selected if you use Gmail or Exchange Server. Voicemail to Email Voicemail is enabled for each extension on MyPBX U300 by default. If there is no answer for an extension, the call will be forwarded to the extension's voicemail. Email notification of voicemails are supported on MyPBX U300, simply enable this feature on the desired extension edit page.

  • Page 73: How To Check Voicemail

    There are multiple ways to check voicemail on MyPBX U300. You can check the voicemail by pressing voicemail feature code on your phone or log in MyPBX U300 by Extension account to check voicemails. In addition, you can check voicemail via Email if Voicemail to Email is enabled.

  • Page 74: How To Change Voicemail Greetings

    User Name: Extension Number (i.e. 601) Password: Voicemail Access PIN, the default password is the same as the extension number. (i.e. 601) Figure 14-4 Login MyPBX U300 via Extension Account After login, you can check voicemail on "Voicemail" page. 3) Check Voicemail via Email If you have enabled "Voicemail to Email"...
  • Page 75 MyPBX U300 Administrator Guide message you want to record. 4. Press 1 to record your unavailable message. 5. Press 2 to record your busy message. 6. Press 3 to record your name. 7. Press 4 to record your temporary greeting.

  • Page 76: Call Features

    Feature Code Feature Codes are used to enable and disable certain features available in MyPBX U300. MyPBX U300 local users can dial feature codes on their phones to use a particular feature. The default feature codes can be checked and changed on PBX→Basic Settings→Feature Codes page.
  • Page 77 MyPBX U300 Administrator Guide Default Code: *03. Blind Transfer Default Code: *4. Call Pickup Default Code: *04. Users may pick up a specific extension’s incoming call by Extension Pickup dialing *04+extension number on their phone. Default Code: *5. Intercom Default Code: *90.

  • Page 78: Call Transfer

    Default Code: *075. Disable Do Not Disturb Call Transfer There are 2 types of call transfers available on MyPBX U300: Blind Transfer and Attended Transfer. Users can achieve call transfer by pressing the feature code during the call. Blind Transfer Default feature code: *03 1.

  • Page 79: Group Call Pickup

    MyPBX U300 Administrator Guide accessed by pressing call pickup feature code on MyPBX U300. If a colleague's phone set is ringing, one can answer that call by picking up one's own set and then using the call pick-up feature, instead of walking to the colleague’s desk.

  • Page 80: Call Parking

    MyPBX U300 Administrator Guide the feature codes for each spy mode.  Spy Modes  General spy: you have the permission to use the following 3 modes.  Normal spy: you can only hear the call, but can't talk. Feature code: *90.

  • Page 81: Speed Dialing

    To make a speed dial, e.g. you want to call 15880246258, simply dial *991. The *99 tells MyPBX U300 that you want to use the Speed Dial and the 1 is the Speed Dial Code for destination number 15880246258. (Check the Speed Dial Setting for 15880246258 on the screen above.)
  • Page 82 MyPBX U300 Administrator Guide assigned to users in factory have no permission to make international calls(factory extensions are not selected in the international outbound route). In this case, PIN User feature on MyPBX can help the manager to make international calls from an extension which is not selected on the international outbound route.

  • Page 83: Callback

    MyPBX U300 Administrator Guide  Member Outbound Route Choose outbound routes for the PIN user. Users who are not in the outbound routes could use the outbound route to make external calls by “PIN User”. Callback Callback feature allows callers to hang up and get called back to MyPBX. Callback feature could reduce the cost for the users who work out of the office using their own mobile phones.
  • Page 84 MyPBX U300 Administrator Guide Figure 15-6 Callback Settings Page  Allow All Numbers If you want to apply Callback function to all incoming numbers, please tick Allow All numbers.  Add Callback Number Fill in the caller's Caller ID here, meaning the caller ID is allowed to use call back feature.

  • Page 85: Disa

    MyPBX U300 Administrator Guide and strip 1 digit before the callback is placed. Define digits added before a callback number before the callback is placed. For example, the call in number (Caller ID) is 123456789, MyPBX need to send Prepend 9123456789 to its trunk when calling this number.
  • Page 86 MyPBX U300 Administrator Guide Settings.  Response Timeout The maximum amount of time the system will wait before hanging up the call if the user has dialed an incomplete or invalid number. The default is 10 seconds.  Digit Timeout The maximum amount of time permitted between each digit when the user is dialing an extension number.

  • Page 87: Dnis

    MyPBX U300 Administrator Guide DNIS DNIS (Dialed Number Identification Service) is a telephone service that identifies for the receiver of a call the number that the caller dialed. Users could configure DNIS to allow the IP phones to display which trunk is passing the call.

  • Page 88: Pbx Basic Settings

    MyPBX U300 Administrator Guide PBX Basic Settings This chapter explains PBX basic settings, which can be applied globally to MyPBX U300. The basic settings can be configured under PBX→Basic Settings.  General Preferences  Business Hours General Preferences 1) General Settings...

  • Page 89: Business Hours

    Select the ring tone type for inbound calls. Inbound Ring Type 2) Web Server MyPBX U300 supports HTTP and HTTPS protocols. By default, users could access the Web GUI via HTTP (default port: 80). You can also access web via HTTPS if HTTPS is enabled.

  • Page 90: Day/Night Control

    MyPBX U300 Administrator Guide  Disable Business Hours: the calls will always be routed to the “Day Destination”. Day/Night Control This feature enables designated users (usually the company operator or receptionist) to override the normal routing of calls based on the time of day. For example, the system may be configured to direct calls during office hours directly to the receptionist and to route calls to voice menu after hours.

  • Page 91: Holidays

    MyPBX U300 Administrator Guide Figure 16-4 Time Groups Holidays You can set up the holidays here.If a time period is configured as both Holidays and office hours, it will be treated as Holiday.
  • Page 92 MyPBX U300 Administrator Guide Figure 16-5 Holidays...

  • Page 93: Sip & Iax Settings

    MyPBX U300 Administrator Guide SIP & IAX Settings SIP settings and IAX settings can be foundvia PBX→Advanced Settings. It is wise to leave the default setting as provided on this page. However, for a few fields, you need to change them to suit your situation.
  • Page 94 MyPBX U300 Administrator Guide before considering the register has timed out. The default is 20 seconds. Once enabled, when dialing out via SIP/SPS trunks, the codec of Calling Channel calling channel will be selected in preference. If not, MyPBX will Codec Priority follow the priority in your SIP/SPS trunks.
  • Page 95 A codec is a compression or decompression algorithm that used in the transmission of voice packets over a network or the Internet. MyPBX U300 supports G711 a-law, u-law, GSM, SPEEX, G722, G726, G729A, ADPCM, MPEG4, SPEEX, H261, H263, H263P, H264.
  • Page 96 MyPBX U300 Administrator Guide 5) T.38 Figure 17-3 T.38 Settings  Re-invite SDP Not Add T.38 Attributes If set to Yes, SDP in re-invite packet will not add T.38 attributes.  Error Correction Set the Error Correction Mode (ECM) for the Fax.

  • Page 97: Iax Settings

    MyPBX U300 Administrator Guide IAX Settings 1) General Table 17-3 IAX General Settings General Settings Port used for IAX2 registrations. The default setting is 4569. Bind Port Low/medium/high with this option you can control which codec to Bandwidth be used.

  • Page 98: Network Settings

     Static Route LAN Settings After successfully logging in the MyPBX U300 Web GUI for the first time with the factory IP address, users could go System→Network Preferences→LAN Settings to configure the network for MyPBX U300. Figure 18-1 LAN Settings...

  • Page 99: Wan Settings

    Primary DNS Secondary DNS Set the secondary DNS for MyPBX U300. IP Address2 Set the second IP Address for MyPBX U300. Subnet Mask2 Set the second subnet mask for MyPBX U300. WAN Settings WAN port is disabled by default. Users should log in MyPBX to enable WAN. It supports “DHCP Server”, “PPPoE/dynamic DNS”, and “Static IP”...

  • Page 100: Dhcp Server

    (i.e., a scope) configured for a given network. You can set a local network NTP server for MyPBX here, too. Note: MyPBX U300 can work as a DHCP server, but cannot act as a router. Figure 18-3 DHCP Server...

  • Page 101: Vpn Settings

    VoIP from the network and configure VLAN for IP phones and PCs. Note: MyPBX U300 acts as a VLAN client, a 3-layer switch is needed. Figure 18-4 VLAN Settings Please follow the steps below to set up VLAN on MyPBX.

  • Page 102: Ddns Settings

    MyPBX U300 Administrator Guide traversingnetwork addresstranslators (NATs) and firewalls. MyPBX supports OpenVPN, IPSec and L2TP. Select one type of VPN and import VPN profile to MyPBX. If upload successfully, you could check the network status under “Status”menu. If it shows disconnect you may try reboot to take effect.

  • Page 103: Static Route

    MyPBX U300 Administrator Guide Static Route In computer networking a routing table is a data table stored in a router or anetworked device that lists the routes to particular network destinations, and insome cases, metrics (distances) associated with those routes. Static routes areentries made in a routing table by non-automatic means and which are fixedrather than being the result of some network topology “discovery”...

  • Page 104: Mypbx Security

    MyPBX U300 Administrator Guide MyPBX Security This chapter describes how to secure MyPBX. Users are strongly recommended to configure firewall and other security options on MyPBX U300 to prevent the attack fraud and the system failure or calls loss. ...

  • Page 105: Firewall Rules

    MyPBX U300 Administrator Guide Figure 19-2 Security Center—Service 3) Port In “Port” tab, you can check SIP port and HTTP port. You can also enter the relevant page by clicking the button in “Setting” column. Figure 19-3 Security Center—Port Firewall Rules Firewalls are used to prevent unauthorized Internet users from accessing private networks connected to the Internet, especially intranets.
  • Page 106 MyPBX U300 Administrator Guide 1) General Settings Table 19-1 Description of Firewall General Settings Items Description Enable the firewall to protect the device. Enable Firewall Enable this item to drop net ping from remote hosts. Disable Ping When you enable “Drop All” feature, the system will drop all packets or connection from other hosts if there are no other rules defined.

  • Page 107: Ip Blacklist

    MyPBX U300 Administrator Guide or A~F in hex, the A~F are not case sensitive. Accept: Accept the access from remote hosts. Action Drop: Drop the access from remote hosts. Ignore: Ignore the access. Note: the MAC address will be changed when it’s a remote device, so it will not be working to filter using MAC for remote devices.

  • Page 108: Ami Settings

    MyPBX U300 Administrator Guide Figure 19-7 IP Blacklist Settings Page 1) Blacklist rules We can add the rules for IP blacklist rate as demanded. Figure 19-8 Add Blacklist Rule Table 19-4 Description of Auto Blacklist Rules Items Description Auto defense port Port Auto defense protocol.

  • Page 109: Database Grant

    After enabling AMI, you can use this username and password to log in MyPBX U300.  IP Restriction You can set which IP is allowed to log in MyPBX U300 AMI interface. Database Grant MyPBX U300 are using MySQL database. The 3 party software can access MySQL via internet.

  • Page 110: Alert Settings

    MyPBX U300 Administrator Guide Alert Settings After enabling this feature, phone notification or email notification will be sent to users if the system has been attacked via IP or Web. Figure 19-11 Alert Settings  IPATTACK When the system is attacked by IP address, the firewall will add the IP to auto IP Blacklist and notify the user if it match the protection rule.

  • Page 111: Certificates

    MyPBX U300 Administrator Guide Text content supports predefined variables. Variable names and corresponding instructions are as follows: $(HOSTNAME) Host name $(LOCALIP) Local IP address $(SOURCEIP) Attack source IP address $(DATETIME) Occurred Email Content $(USERNAME) User name (WEBLOGIN effective) $(DESTMAC) Attacks destination MAC (IPATTACK...

  • Page 112: System Settings

    MyPBX U300 Administrator Guide System Settings This chapter describes system maintenance settings including the followings:  LDAP Server  Storage Management  Password Settings  Date and Time  Firmware Upgrade  Backup and Restore  Reset and Reboot ...

  • Page 113: Storage Management

    MyPBX supports up to 1000 contacts in LDAP phone book. Storage Management USB Devices MyPBX U300 supports USB hard disk. If call recording add-on is enabled, the recording files can be stored in the USB hard disk. Users could check the USB information, manage the USB on this page.
  • Page 114 MyPBX U300 Administrator Guide will be moved to the Net-Disk. Note: the shared folder must be based on Windows Operation System. Andif it's windows Vista/2008/7, please add “Everyone” into the shared account list. Figure 20-3 File Sharing Before external storage can be properly configured, an SMB share folder accessible from MyPBX must be set up on a Windows based machine.

  • Page 115: Password Settings

    It is highly recommended to change the system’s password after first login. Go to System→System Preferences→Password Settings to change the password. There are 3 accounts for MyPBX U300: “admin”, “user” and “cdr”. Accounts “user” and “cdr” are disabled by default.

  • Page 116: Firmware Upgrade

     Automatically Synchronize with an Internet Time Server MyPBX U300 will adjust its internal clock to a central network server. Please note the MyPBX U300 should be able to access to the Internet if you choose this method.  Set Date & Time Manually Enter the time using the numbers on your keyboard.

  • Page 117: Upgrade Through Tftp

    On option “Current Directory”, click “Browse” button, choose the firmware file (BIN file) upgraded patch. Figure 20-8 Configure Tftpd32 Step3. Logon the MyPBX U300’s Web page and go toSystem→System Preferences→Firmware Update, choose “TFTP Server”. 1) TFTP Server: fill in IP address of tftpd32 server(your PC’s IP address).

  • Page 118: Backup And Restore

    1. The backup file only covers the configurations but not the CDR, voicemail and call recordings. 2. When you have updated the firmware version, it’s not recommended to restore using old package. 3. Backup from an earlier version cannot be restored on MyPBX U300 of a later version.  Create a New Backup Click to create a new backup.

  • Page 119: Reset And Reboot

    MyPBX U300 Administrator Guide Reset and Reboot Users could reset and reboot the system under System→ System Preferences→ Reset and Reboot. Figure 20-11 Reset and Reboot...

  • Page 120: Hot Standby

    MyPBX U300 Administrator Guide Hot Standby Two MyPBX could be optimized for use as a failover system which could provide rapid failover in the event of system failure. Once the active server failure is detected, all the telephony would be switched to the standby server automatically. Thus the downtime was kept to an absolute minimum to ensure the normal operation of all the functions for users.
  • Page 121 MyPBX U300 Administrator Guide Figure 20-13 Hot Standby Settings Table 20-2 Description of Hot Standby Settings Basic  Primary: set he device as the primary device. Mode  Secondary: set the device as the standby device. The hostname of the other MyPBX in the failover pair, which Secondary/Primary must be different from that of the currently configured one.
  • Page 122 MyPBX U300 Administrator Guide The time after which heartbeat keep-alive packets do not get response, the system would confirm the failure of the other MyPBX. If you set this too low you will get the problematic cluster partition problem. The default value is 120 seconds.

  • Page 123: Status

    MyPBX U300 Administrator Guide Status Users could check the system status on Status→System Status, where Extension Status, Trunk Status, Network Status and System Info can be checked. CDR and Call Recordings can be checked under Status→ Reports.  Extension Status ...
  • Page 124 MyPBX U300 Administrator Guide Figure 21-2 Trunk Status  VoIP Trunk Table 21-1 VoIP Trunk Status VoIP trunk status:  Registered: successful registration, trunk is ready for use.  Unregistered:trunk registration failed.  Request Send: registering.  Waiting: waiting for authentication.

  • Page 125: Network Status

    MyPBX U300 Administrator Guide Network Status Users could check the network status under Status→SystemStatus→Network Status. Figure 21-3 Network Status System Info The system info: product type, hardware version, firmware version, disk usage and memory usage can be viewed under Status→SystemStatus→System Info.

  • Page 126: Reports

     Download Searched Results Click to export the filtered records to a .csv file.  Delete Searched Results Click to delete the filtered records. System Logs The MyPBX U300 supports to monitor important system logs, including hardware log,...

  • Page 127: Packet Capture Tool

    Packet Capture Tool This feature is used to capture packets for technician. Integrate packet capture tool “Wireshark” in MyPBX U300. The Packet Tool can be found under Reports→System Logs→ Packet Tool. Users could specify the destination IP address and port to get the packets.

  • Page 128: Add-Ons

    MyPBX U300 Administrator Guide Add-ons MyPBX supports various of add-ons to enhance the function of MyPBX.Please contact the reseller/dealer from whom you got the MyPBX to purchase the addon activation license.  Call Recording  MyPBX Client  Billing System ...

  • Page 129: Billing System

    MyPBX U300 Administrator Guide Billing System Billing System caters for the growing need of a billing solution that can efficiently monitor the calls and maintain record of each call received/transferred by MyPBX. Billing System can charge and recharge extensions and conduct analysis on the basis of statistics.

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