Secap SI5400 Operator's Manual page 104

5 • Troubleshooting
Problem
No seal, failure to seal,
incomplete seals.
High seal: flap is folded and
sealed above crease line.
Stoppage in envelope exit area.
Box seal: material obstructs
envelope fold, causing flat area
at crease.
5-12
Table 5-7 Moistener/Mail Piece Exit Problems
Cause
Sealing is off in job set up.
Low sealant level.
Poor quality envelopes.
Worn moistener brushes.
Worn moistener wick.
Outer envelope or content
skew.
• Contents of insertion
pack are catching on
side seam inside of
envelope.
• Contents of insertion
pack are thick and
difficult to insert into
smaller envelopes.
Poor quality envelopes.
Glue contamination or debris
in transport.
Materials are not inserted
deep enough into envelope.
Action
• Check job definition.
• Make sure sealer is ON.
Add water or sealing solution.
Inspect envelopes. Examine glue lines.
Inspect. Replace if necessary. Refer to Replacng the
Mostener Brushes for instructions.
Inspect. Replace if necessary. Refer to Replacng the
Mostener Wck for instructions.
• Check Side Guide adjustment.
• Check for proper loading of material in Trays.
Adjust the Aligner custom settings:
NOTE: If the contents of the insertion pack are thick,
and you are having trouble inserting the pack into a
small envelope, be sure to set the "Envelope Width"
and "Widest Enclosure Width" to the exact dimensions
of the insertion pack.
1. From the Home screen, select "Menu", then
"Jobs".
2. Select "Edit Current Job", "Edit Job Settings", then
"Advanced".
3. Select "Aligner", then "On with Custom Settings".
The Customer Aligner Settings screen displays.
4. Select "Envelope Width". Use the UP/DOWN
arrow keys to increase or decrease the
measurement, as necessary. Select "Accept"
when done.
5. Select "Widest Enclosure Width". Use the UP/
DOWN arrow keys to increase or decrease the
measurement, as necessary. Select "Accept"
when done.
6. Select "Accept" on the Custom Aligner Settings
screen once the necessary adjustments have
been made.
Check side seam(s) inside of envelope for excessive
stickiness. Glue residue inside of the envelope may
prevent it from opening fully and easily.
Inspect and clean transport.
Adjust the Envelope Crease Line upstream so
materials are inserted deeper into the envelope:
1. At the Home screen select: "Menu", then
"Tools", then "Configure System", and finally "Set
Envelope Crease".
2. Select the appropriate envelope position.
3. Press "Finished" three times to return to the Home
screen.
SV61611 Rev. B