Arris TG2472 Self-Installation Manual

Self-installation guide for your for your ARRIS
TG2472 modem
Installation time: Up to 30 minutes (including activation and setup)
Important: While you are replacing your modem, your phone and Internet services will not be operational. We
recommend you perform the procedure at a time when your phone and Internet services are not actively being used
in your household.

Installation kit

1
Your installation kit includes:
Modem

Replacing your modem

2
If this is a replacement modem, begin by disconnecting and packing up your old equipment. Make sure to follow the
instructions in the enclosed Equipment Return guide to avoid any unnecessary charges.

Obtaining your Wi-Fi credentials

3
1. To obtain your Wi-Fi credentials, log in to My Account at cogeco.ca/myaccount.
2. Select Equipment from the left menu.
3. Your Wi-Fi name and password will be listed under Your Wi-Fi settings.
4. To validate your Internet connection, connect a wireless device to your Wi-Fi network using the default name and
password.

Installing and activating your modem

4
Choose the central location of
your living areas.
Ethernet
Coaxial cable
cable
A. Locate a coaxial wall outlet. When determining the optimal location to install
your Wi-Fi modem, consider placing it:
Central to the areas where you use the Internet most often
•
Close to devices you need to connect by wire, such as a landline
•
phone
Preferably 3 feet from the ground
•
In an open space, away from any obstacle that may block the
•
Wi-Fi signal, such as wireless electronics, or materials such as
metal, concrete, or mirrored surfaces
Power cord