Ubee DVW3201B Subscriber User Manual page 19

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2. Choose the Device Manager tab and look for a yellow exclamation point or red
 Verify that TCP/IP is the default protocol for your network interface card.
 Power cycle the cable modem by removing the power adaptor from the electrical
outlet and plugging it back in. Wait for the cable modem to re-establish
communications with your cable service provider.
 Check General Connectivity Issues:
 If your PC is connected to a hub or gateway, connect the PC directly into an
Ethernet port on the cable modem.
 If you are using a cable splitter, remove the splitter and connect the cable modem
directly to the cable wall outlet. Wait for the cable modem to re-establish
communications with the cable service provider.
 Try a different cable. The Ethernet cable may be damaged.
 The battery LED is not lit.
 Verify you have the correct battery, model SMPCM9 labeled on the bottom of the
battery: ONLY USE WITH DVW3201B or ONLY USE WITH DVW32xx.
 Verify the battery is inserted correctly in the battery housing located on the bottom
of the device. When inserting the battery into the housing, make sure the battery is
inserted past the two clips on each side that hold the battery in place. The battery
"clicks" into place when inserted properly.
 If none of these suggestions work, contact your cable service provider for further
assistance.
Ubee DVW3201B Advanced Wireless Voice Gateway Subscriber User Guide • July 2012
X over the network interface card (NIC) in the Network Adaptors field. If you
see either one, you may have an interrupt request (IRQ) conflict. Refer to the
manufacturer's documentation or your service provider for further assistance.
Troubleshooting the Installation
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