Page 2: Table Of Contents
Table of Contents Welcome to Sprint ............i Introduction .
Page 3 Section 3: Using the Sprint Mobile Broadband USB Modem .....29 3A. Your Sprint Mobile Broadband USB Modem: The Basics ....31 Sprint Connection Manager .
Page 4 About Sprint Mobile Broadband ......... . . 75 3E.
Page 5 4B. Regulatory Information ..........94 Regulatory Notices .
Page 7: Welcome To Sprint
Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband USB modem offers more freedom than ever before.
Page 8: Introduction
Introduction This User’s Guide introduces you to Sprint service and all the features of your new wireless Sprint Mobile Broadband USB modem. It’s divided into six sections: Section 1: Basics of Your Sprint Mobile Broadband USB Modem Section 2: Installing the Sprint Mobile Broadband USB Modem Section 3: Using the Sprint Mobile Broadband USB Modem Section 4: Technical Specifications and Regulatory Information Section 5: Safety Information and Terms &...
Page 9: Section 1: Basics Of Your Sprint Mobile Broadband Usb Modem
Section 1 Basics of Your Sprint Mobile Broadband USB Modem...
Page 11: Introducing The Sprint Mobile Broadband Usb Modem
S e c t i o n 1 A Introducing the Sprint Mobile Broadband USB Modem In This Section Your Sprint Mobile Broadband USB Modem CDMA Networks Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband USB modem, what is included with your device, and how to use this guide to get you started.
Page 12: Your Sprint Mobile Broadband Usb Modem
Your Sprint Mobile Broadband USB Modem The Sierra Wireless AirCard® 595U USB modem is a dual-band wireless USB modem. It enhances the functionality of your mobile or desktop computing devices by adding wireless data. This device allows you to do the following (subject to feature availability), without...
Page 13 CDMA technology provides a variety of connectivity features, depending on your Sprint account (actual speed depends on the network conditions): 1xEV-DO Rev. A (Sprint Power Vision ) supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network).
Page 14: Package Contents
Package Contents Your Sprint Mobile Broadband USB modem package contains the following components: Sprint Mobile Broadband USB modem by Sierra Wireless (Model AirCard 595U) Rechargeable modem battery Docking station with attached cable Getting Started guide Installation CD containing the Sprint Connection Manager software, warranty...
Page 15: Getting Started With Your Sprint Mobile Broadband Usb Modem
S e c t i o n 1 B Getting Started With Your Sprint Mobile Broadband USB Modem In This Section Getting Started System Requirements The Sprint Mobile Broadband USB Modem Software Care and Maintenance This section describes the basics of getting started with your Sprint Mobile Broadband USB modem, and how to look after your device.
Page 16: Getting Started
Getting Started CAUTION: Do not insert the Sprint Mobile Broadband USB modem into the USB slot until you have installed and run the Sprint Connection Manager software, and the software displays “No device.” Before you begin using your Sprint Mobile Broadband USB modem, you must: 1.
Page 17 To install and run the Sprint Mobile Broadband USB modem and accompanying Sprint Connection Manager software on a Windows PC, you will need the minimum system resources shown in the following table. USB slots One USB slot. (If your computer’s USB slot is vertical, use the docking station.
Page 18: The Sprint Mobile Broadband Usb Modem Software
2. See the section “Contains encryption software from RSA Data Security, Inc.” If the next paragraph states “This version supports U.S. security,” you have 128-bit security. If the paragraph states that you have International security, you have 40-bit security. Download a version that supports 128-bit security. The Sprint Mobile Broadband USB Modem Software The Sprint Mobile Broadband USB modem comes with the following software for Windows:...
Page 19 The device’s USB connector is adjustable to three positions. Do not force the hinge past the last position—this may break the connector. For more information, see the picture on page 18. Do not use the device with a handheld computer; it is designed only for ®...
Page 21: Section 2: Installing The Sprint Mobile Broadband Usb Modem
Section 2 Installing the Sprint Mobile Broadband USB Modem...
Page 23: Installing The Software
S e c t i o n 2 A Installing the Software In This Section Getting Started This section explains how to install your Sprint Connection Manager software. The process may vary, depending on the version of Windows that you are running. (If you’re using your device on a Mac computer, visit www.sprint.com/downloads for the Watcher Lite software and the installation instructions.)
Page 24: Getting Started
Getting Started Note: For comprehensive instructions on installing the Sprint Connection Manager software and activating the device, see the Getting Started guide. Before you can use your device, you must first install the device’s software and configure the device for your computer. The installation process consists of: Software installation - Installing the Sprint Connection Manager software on your computer (described in this section).
Page 25 To install the software on your computer: 1. If the installation CD is not already in your CD-ROM drive, insert it. The CD should autostart. If the CD does not autostart, select Start > Run and enter d:\SCMInstaller.exe, where d is the drive letter of your CD-ROM drive. 2.
Page 26 9. Slide the lever on the bottom of the device in the direction indicated by the triangle to release the device's USB connector. 10. Adjust the USB connector to the desired angle. (The USB connector is adjustable to three positions—approximately 90, 135, and 160 degrees. Do not force the hinge past the last position—this may break the connector.) 11.
Page 27 After you’ve charged the battery, proceed to configure the device to use your account (if it was not preactivated); see “Activating and Using Sprint Service” on page 23. If your device is preactivated, after you’ve charged the battery, you are ready to connect to the network;...
Page 28: Inserting And Removing The Sprint Mobile Broadband Usb Modem
S e c t i o n 2 B Inserting and Removing the Sprint Mobile Broadband USB Modem In This Section Inserting the Sprint Mobile Broadband USB Modem Removing the Sprint Mobile Broadband USB Modem This section describes how to properly insert the Sprint Mobile Broadband USB modem and remove it from your PC.
Page 29: Inserting The Sprint Mobile Broadband Usb Modem
Inserting the Sprint Mobile Broadband USB Modem To insert the Sprint Mobile Broadband USB modem into a notebook or desktop computer: Holding the Sprint Mobile Broadband USB modem by its sides, insert the device into the USB slot of your computer. Alternatively, you can attach the docking station to your computer’s USB slot, and insert the device into the docking station.
Page 30: Setting Up Service
S e c t i o n 2 C Setting Up Service In This Section Activating and Using Sprint Service Preactivated Device Non-preactivated Device: Activation Wizard Data Provisioning (IOTA) This section walks you through setting up service for your Sprint Mobile Broadband USB modem, after you have installed the Sprint Connection Manager software (page 16) and inserted the Sprint Mobile Broadband USB modem.
Page 31: Activating And Using Sprint Service
Activating and Using Sprint Service Before using your Sprint Mobile Broadband USB modem, you must have a Sprint wireless network account set up. The process of setting up an account is called activation. When the Sprint Mobile Broadband USB modem is inserted and Sprint Connection Manager is started, it will detect whether the device has been configured with an account (“preactivated”).
Page 32: Non-Preactivated Device: Activation Wizard
Non-preactivated Device: Activation Wizard If your device is not preactivated, please see the Getting Started guide included with your device. If your Sprint Mobile Broadband USB modem is not preactivated, Sprint Connection Manager automatically detects that no account has been configured when you run it for the first time.
Page 33 Stepping Through the Activation Wizard If the Activation Wizard has not started automatically: 1. Ensure the Sprint Mobile Broadband USB modem is inserted, and Sprint Connection Manager is running. If Sprint Connection Manager is not running, select: (Windows Vista or Windows XP) Start > All Programs > Sprint > Sprint Mobile Broadband (Sierra).
Page 34: Data Provisioning (Iota)
Data Provisioning (IOTA) IOTA (Internet Over The Air), supported by some service providers (including Sprint), is an automated feature to perform account setup for you by making a connection to the CDMA network and using a secure Internet connection to download account parameters to your Sprint Mobile Broadband USB modem.
Page 35: Getting Help
Sec t ion 2D Getting Help In This Section Visiting the Sprint Web Site Contacting Sprint Customer Service Troubleshooting This section describes where you can find more information on Sprint services, options, and troubleshooting problems you have encountered. Section 2D: Getting Help...
Page 36: Visiting The Sprint Web Site
For help with other problems: See “Troubleshooting Tips” on page 80. Consult the Sierra Wireless Web site at www.sierrawireless.com, where you will find an extensive knowledge base that can be searched to address most problems, and the Installation Troubleshooting wizard (in the Support &...
Page 37: Section 3: Using The Sprint Mobile Broadband Usb Modem
Section 3 Using the Sprint Mobile Broadband USB Modem...
Page 39: Your Sprint Mobile Broadband Usb Modem: The Basics
S e c t i o n 3 A Your Sprint Mobile Broadband USB Modem: The Basics In This Section Sprint Connection Manager Starting Sprint Connection Manager Starting Sprint Connection Manager Automatically Sprint Connection Manager Window Connection States System Tray Connection States Determining the Type of Coverage Sprint Location Services Powering the Device On and Off...
Page 40: Sprint Connection Manager
Sprint Connection Manager Sprint Connection Manager is the application that allows you to manage and monitor the high-speed Sprint Power Vision (1xEV-DO) and Sprint Vision (1X) connection to the Sprint network. You use Sprint Connection Manager to: Determine your signal strength and other network connection parameters (page 33). Initiate data calls (page 45).
Page 41: Starting Sprint Connection Manager Automatically
Starting Sprint Connection Manager Automatically To set Sprint Connection Manager to start automatically whenever Windows starts: From the General option of the Settings window (page 61), select Launch when Windows starts. Note: Changes to this setting apply only after you restart Windows. Tip: You can also set the connection to launch automatically whenever available.
Page 42 Sprint Connection Manager may display, depending on the connection state, some of the following icons: CDMA network signal strength, indicated by the number of bars. The ToolTip indicates the type of coverage you have (for example, 1X and/or 1xEV-DO), and the signal strength, in dBm. You are roaming.
Page 43: Connection States
Sprint Connection Manager has the following buttons and text: Menu or the button — Displays the Sprint Connection Manager menu (page 56). — Expands Sprint Connection Manager (page 43) and displays the amount of data transferred (when Connected), or, when disconnected, the lock status of your device (locked or unlocked (Displayed when Sprint Connection Manager is expanded) —...
Page 44 No device Sprint Connection Manager did not detect the Sprint Mobile Broadband USB modem. The GO button is unavailable. Insert the Sprint Mobile Broadband USB modem. If it is already inserted, remove and reinsert it; wait a few moments. If this message is still displayed, uninstall (page 54) and reinstall Sprint Connection Manager, or contact Sprint (page 28).
Page 45 Connected The connection is established. In addition to the signal strength icon ( ) and the roaming icon ( ) (if you’re roaming), the transmit/receive icon ( for 1xEV-DO Rev. A; for 1xEV-DO Rev. 0; for 1X) is also displayed. If you expand Sprint Connection Manager ( ), the amount of data transferred is shown.
Page 46 Device powered off The device has been powered off (through Menu > Power Off Modem). To use the device, select Menu > Power On Modem. For more information, see “Powering the Device On and Off” on page 42. Searching The device is requesting GPS satellite information from the network (to use Sprint Location Services).
Page 47: System Tray Connection States
System Tray Connection States Sprint Connection Manager has an associated icon ( ) that appears in the system tray. The icon reflects the connection state. Sprint Connection Manager is not ready to connect to the network. Your Sprint Mobile Broadband USB modem is either locked (“Device locked”;...
Page 48: Determining The Type Of Coverage
Determining the Type of Coverage The ToolTip over the signal strength indicator ( ) indicates the type of coverage you have (for example, 1X [synonym of 1xRTT] or 1xEV-DO): Tip: The type of coverage is also displayed in the lower left part of the Device Info &...
Page 49 If the GPS fix is successful or if data from a recent GPS fix is available, then the Sprint Nextel Location & Search window is displayed. The bottom part of the window displays location information (latitude and longitude) of your device, and the time that the location information was acquired.
Page 50: Powering The Device On And Off
Internet Explorer opens and displays the results of your search query. In the search results of some mapping and search services, you can right-click your location to get additional information—for example, driving instructions. From the Location & Search window, you can submit additional searches. From the Settings window, you can specify the settings for Sprint Location Services (page 66).
Page 51: Controlling The Sprint Connection Manager Window
Controlling the Sprint Connection Manager Window Expanding Sprint Connection Manager Sprint Connection Manager has two views: compact and expanded. Compact view: To expand Sprint Connection Manager, click . Sprint Connection Manager now also displays the amount of data transferred during the current connection, and (only when disconnected) the lock state of the device (locked or unlocked Expanded view:...
Page 52 Minimizing Sprint Connection Manager To save space on your screen for other programs, you can minimize Sprint Connection Manager: Click (in the upper right corner of Sprint Connection Manager). – or – Click the Sprint Connection Manager icon in the system tray. –...
Page 53: Launching A Sprint Power Vision Or Sprint Vision Connection
Sprint Connection Manager closes, and the Sprint Connection Manager icon disappears from the system tray. Note: If Enable NIC for data connections (page 64) has been selected, after exiting Sprint Connection Manager you are still connected to the network (data may still be transferred).
Page 54 To monitor the status of the connection, you can use the text (page 35) and icons (page 33) in Sprint Connection Manager, and the icon in the system tray (page 39). You can also view the amount of data transferred (page 48). Tip: You can optionally specify which application to automatically launch when the connection is established.
Page 55 2. Ensure that your Sprint Mobile Broadband USB modem is not powered off (page 38). 3. Select MENU > Settings > Sprint Vision - Sierra Wireless. 4. Select Auto Launch. 5. In the Auto-Launch Options window, select one of the following: None —...
Page 56: Viewing The Amount Of Data Transferred
Viewing the Amount of Data Transferred Note: Even though the number of bytes sent and received is displayed while the connection is running, this is not necessarily the actual amount of data being transmitted across the network. Do not use this information to estimate billing.
Page 57: Ending A Connection
Ending a Connection To end a connection: In Sprint Connection Manager, click Stop. If Enable NIC for data connections (page 64) has not been selected, and you exit Sprint Connection Manager while a connection is in progress, a window is displayed asking whether you want to disconnect the call.
Page 58: Displaying Your Phone Number
Displaying Your Phone Number You can view your phone number in the Device Info & Diagnostics window (Menu > Device Info & Diagnostics). Security When it is disconnected, you can lock your Sprint Mobile Broadband USB modem so that others cannot use the device and your account. A four-digit lock code is needed to unlock the device.
Page 59 When the Sprint Mobile Broadband USB Modem Is Locked When the Sprint Mobile Broadband USB modem is locked, you can: Unlock the device (page 52). Power off the device (page 42). When the device is locked, you cannot: Make data connections (the GO button is unavailable). Use Sprint Location Services.
Page 60 4. In the Enter User Lock Code window, enter the lock code, and select Relock modem when program exits. 5. Click OK. Note: This setting takes effect only after you exit and restart Sprint Connection Manager. Unlocking the Device When the device is locked, Sprint Connection Manager displays “Device locked,” and the lock icon is To unlock the device: 1.
Page 61: Changing The Lock Code
Changing the Lock Code Warning: If you forget the lock code, you will not be able to use the device until you receive assistance from Sprint. To change the lock code: 1. In the Sprint Vision settings window, click User Lock Change. The Change User Lock Code window is displayed: 2.
Page 62: Uninstalling The Sprint Connection Manager Software
Uninstalling the Sprint Connection Manager Software To remove the Sprint Connection Manager software from your computer, use the Add/Remove Programs utility built into your Windows operating system. 1. Exit Sprint Connection Manager (page 44). 2. Remove the Sprint Mobile Broadband USB modem. (See “Removing the Sprint Mobile Broadband USB Modem”...
Page 63: Menu Options
Se c t io n 3B Menu Options In This Section Sprint Connection Manager Menu System Tray Menu This chapter describes each menu option you may encounter while using your Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.
Page 64: Sprint Connection Manager Menu
Sprint Connection Manager Menu Clicking Menu or the button, located in the upper left corner of Sprint Connection Manager, displays the Sprint Connection Manager menu. Note: Depending on your configuration and settings, not all menu options may be shown or enabled as described here. Tip: You can also display the menu by positioning the cursor over the Menu text button and then pressing the spacebar or Enter key on your keyboard.
Page 65 Change the settings for Sprint Connection Manager. Contains submenu items: General: See “General Settings” on page 61. Sprint Vision - Sierra Wireless: See “Sprint Vision Settings” on page 63. Sprint Location Services: See “Sprint Location Services Settings” on page 66.
Page 66: System Tray Menu
System Tray Menu When you right-click the system tray icon ( ), a shortcut menu is displayed: The following table describes the menu options: Menu Item Description Open/Close Minimize Sprint Connection Manager (Close), or restore Sprint Mobile (Open) if Sprint Connection Manager is minimized. Broadband Help Display the online Help.
Page 67: Changing The Settings Of Sprint Connection Manager
S e c ti o n 3 C Changing the Settings of Sprint Connection Manager In This Section Settings Window General Settings Sprint Vision Settings Sprint Location Services Settings This chapter describes the windows from which you can change the settings for Sprint Connection Manager.
Page 68: Settings Window
2. Select Settings. 3. From the drop-down list, select one of the following categories of settings: General (general behavior of Sprint Connection Manager) Sprint Vision - Sierra Wireless (behavior of your Sprint Power Vision or Sprint Vision connection) Sprint Location Services 4.
Page 69: General Settings
General Settings From the General option of the Settings window, you can specify settings that affect the general behavior of Sprint Connection Manager. Section 3C: Changing the Settings of Sprint Connection Manager...
Page 70 The following table describes the options: Menu Item Description Play sound Play a clicking sound whenever an action is made in effects Sprint Connection Manager. Always on Keep Sprint Connection Manager visible on your screen regardless of which applications are open. Start in Have Sprint Connection Manager start (minimized) in the system system tray...
Page 71: Sprint Vision Settings
Sprint Vision Settings From the Sprint Vision option of the Settings window, you can change the behavior of your Sprint Power Vision or Sprint Vision connection. Section 3C: Changing the Settings of Sprint Connection Manager...
Page 72 The following table describes the options: Menu Item Description Always show Display a welcome screen upon a successful connection to the Welcome network. Screens Automatically connect to the network after Sprint Connection automatically Manager starts, or whenever Sprint Connection Manager when ready loses the network connection.
Page 73 Menu Item Description Network Attempt only a Sprint Vision (1X) connection (even when you Mode: are in Sprint Power Vision [1xEV-DO] coverage, which provides 1X Only faster data transmission speeds). Note: When in an area that has only Sprint Power Vision (1xEV-DO) coverage, you won’t be able to connect to the network.
Page 74: Sprint Location Services Settings
Sprint Location Services Settings From the Sprint Location Services option of the Settings window, you can change the behavior of Sprint Location Services. (For more information on Sprint Location Services, see page 40.) Section 3C: Changing the Settings of Sprint Connection Manager...
Page 75 The following table describes the options: Menu Item Description Enable Turn on support (by your device) for Sprint Location Services. Location on Note: To use Sprint Location Services, your account must also be Device configured appropriately. If you are unable to use Sprint Location Services, contact Sprint Customer Service (page 28).
Page 76 Menu Item Description Test GPS Verify that your device is able to obtain data for Sprint Location Services. The results (including the number of satellites, latitude, longitude, and elevation information) are displayed to the right of the Test GPS button. Section 3C: Changing the Settings of Sprint Connection Manager...
Page 77: Tools
Sec t ion 3D Tools In This Section Viewing the Connection History Viewing Alerts Running Diagnostics Updating the Software About Sprint Mobile Broadband This chapter describes various features you can use to view information about the Sprint Mobile Broadband USB modem and the Sprint Connection Manager software.
Page 78: Viewing The Connection History
Viewing the Connection History Connection History displays a record of connections established using your Sprint Mobile Broadband USB modem. You can sort records by connection name to easily distinguish between personal and business usage. From this window you can also access the Settings window (page 60) (File > Settings).
Page 79: Viewing Alerts
To delete all entries: Click the Clear button. To delete one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries.) 2. Select Edit > Delete. Viewing Alerts The Alert Log displays a record of all alerts (for example, connection errors) that have been received while establishing and maintaining connections.
Page 80: Running Diagnostics
To copy one or more entry: 1. Select the entries. (Click a single entry, or use Ctrl-click or Shift-click to select multiple entries; to select all entries, select Edit > Select All.) 2. Select Edit > Copy. 3. Paste the entries (for example, into a text file or email message). To delete all entries: Click the Clear button.
Page 81 The tests automatically start when the window opens. From the Device Info & Diagnostics window, you can view system information (page 74) and save the system information to an RTF file. From the Device Info & Diagnostics window, you can also update parameters in your Sprint Mobile Broadband USB modem: Click Update Data Profile.
Page 82: Displaying System Information
Displaying System Information The System Information window displays: System Parameters: Information about your computer hardware and software. Installed Files: Files related to Sprint Connection Manager. Device Info & Diagnostics: Information about the Sprint Mobile Broadband USB modem (including its phone number), and results of various tests. To display system information: 1.
Page 83: About Sprint Mobile Broadband
About Sprint Mobile Broadband The About Sprint Mobile Broadband window displays information about the Sprint Connection Manager software. To display this window: In Sprint Connection Manager, click Menu and then select About Sprint Mobile Broadband. – or – Right-click the Sprint Connection Manager icon ( ) in the system tray and, from the shortcut menu, select About Sprint Mobile Broadband.
Page 84: Frequently Asked Questions
S e c t i o n 3 E Frequently Asked Questions In This Section What is Sprint Connection Manager? If the connection is “always on,” am I always being billed? How fast is the connection with Sprint Connection Manager? Can I connect to a dial-up account like AOL or EarthLink? How do I get the location-enhanced Local Search feature? Where do I find the location-enhanced Local Search feature?
Page 85: What Is Sprint Connection Manager
What is Sprint Connection Manager? Sprint Connection Manager is software that lets you connect to the Sprint Power Vision or Sprint Vision network. Sprint Connection Manager takes advantage of the increased data speeds offered by the Sprint Mobile Broadband Network. If the connection is “always on,”...
Page 86: Where Do I Find The Location-Enhanced Local Search Feature
Where do I find the location-enhanced Local Search feature? In Sprint Connection Manager, select Menu > Location & Search Services. How do I use the location-enhanced Local Search feature? When running Sprint Connection Manager, select Menu > Location & Search Services.
Page 87: How Can I Optimize My Settings To Achieve The Fastest Speeds And Conserve Data When Accessing My Corporate Network
How can I optimize my settings to achieve the fastest speeds and conserve data when accessing my corporate network? Depending on your corporate email client, you can optimize your settings by doing the following: Work in “offline” mode, and connect only when you need to send or receive email.
Page 88: Troubleshooting Tips
S e c ti o n 3 F Troubleshooting Tips In This Section Problems, Causes, and Solutions GO Button Is Unavailable Searching for Service Cannot Connect to the Network PWR LED Goes Off and On, and Then Stays Red Sprint Location Services Don't Seem To Be Available Could Not Prepare Data Services Unable To Prepare Data Services Sprint Connection Manager Stops Working After Upgrading Windows...
Page 89: Problems, Causes, And Solutions
Problems, Causes, and Solutions When properly installed, the Sprint Mobile Broadband USB modem is a highly reliable product. Most problems are caused by one of these issues: Network coverage is not available (because of your “Network Mode” settings [page 63], or because you are outside the network, or because of an account or network problem).
Page 90: Go Button Is Unavailable
GO Button Is Unavailable Ensure the Sprint Mobile Broadband USB modem is properly inserted, not locked (page 51), and not powered off (page 38). If Sprint Connection Manager displays “Searching for service” for a long period of time (for example, several minutes), see “Searching for Service” below. If Roam Mode is set to Sprint, ensure you are not roaming, or change the setting (page 65).
Page 91: Cannot Connect To The Network
(Windows XP) Start > Control Panel > Network Connections (Windows 2000) Start > Settings > Control Panel > Network and Dial-Up Connections 2. Right-click Sprint Vision - Sierra Wireless, and select Properties. 3. Select: (Windows Vista) Options, and select PPP Settings.
Page 92: Sprint Location Services Don't Seem To Be Available
Sprint Location Services Don't Seem To Be Available If the menus or windows related to Sprint Location Services are unavailable in Sprint Connection Manager: In the Settings window (page 60), check whether the drop-down list has a Sprint Location Services option. If the drop-down list does not have the Sprint Location Services option, then your account, your device, or both are not configured to support Sprint Location Services;...
Page 93: Sprint Connection Manager Stops Working After Upgrading Windows
Sprint Connection Manager Stops Working After Upgrading Windows Note: After the following steps, any changes you made to Sprint Connection Manager settings will be lost; you will have to reapply the changes. If you’ve upgraded Windows, and Sprint Connection Manager stopped working: 1.
Page 95: Section 4: Technical Specifications And Regulatory Information
Section 4 Technical Specifications and Regulatory Information...
Page 97: Technical Specifications
S e c t i o n 4 A Technical Specifications In This Section LED Operation Radio Frequency and Electrical Specifications Software Specifications Environmental Specifications Mechanical Specifications This section describes the LED and various specifications of your Sprint Mobile Broadband USB modem. Section 4A: Technical Specifications...
Page 98: Led Operation
LED Operation Your device has two LED lights. The LEDs operate as follows: State Indicates Data The device has no power. The device may not be completely inserted into the computer, the computer may be in suspend mode (which powers down the device), or you have powered the device off (page 42).
Page 99: Radio Frequency And Electrical Specifications
Radio Frequency and Electrical Specifications Approvals Compliant with: IS-2000 Release 1.0 (CDMA (1X), IS-707-A Data, IS-856 (CDMA 1xEV-DO), IS-866, IS-878, IS-890, CDMA Development Group FCC (ID: N7N-MC5725U) Industry Canada (ID: 2417C-MC5725U) Voltage +5.0 Vdc from USB slot Current Maximum: 500 mA (from USB port) ...
Page 100: Software Specifications
Software Specifications CDMA IS-2000 Release 0 specification Data service IS-707A SMS (IS-637) Not supported Not supported IOTA Supported OTASP (IS-683A, Supported IS-683B, IS-683C) OTAPA Supported PRL (preferred Supported roaming list) Authentication Supported Voice Not supported Single E911 Not supported Position Location Supported (Mobile Station based) TTY/Accessibility Not supported...
Page 101: Environmental Specifications
Environmental Specifications Operating -10 to +60°C temperature Storage -20 to +85°C temperature Humidity 85%, non-condensing Vibration Random vibration, 10 to 1000 Hz, nominal 6G RMS in each of 3 mutually perpendicular axes. Test duration of 60 minutes for each axis, for a total test time of 3 hours (non-operating).
Page 102: Regulatory Information
S e c t i o n 4 B Regulatory Information In This Section Regulatory Notices Patents Trademarks Copyright Limitation of Liability Additional Information and Updates This section contains important regulatory notices about your Sprint Mobile Broadband USB modem, and also patent and other information. Section 4B: Regulatory Information...
Page 103: Regulatory Notices
Regulatory Notices The design of the AirCard 595U USB modem complies with U.S. Federal Communications Commission (FCC) and Industry Canada (IC) guidelines respecting safety levels of radio frequency (RF) exposure for portable devices, which in turn are consistent with the following safety standards previously set by Canadian, U.S.
Page 104 If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver...
Page 105: Patents
This product may contain technology developed by or for Sierra Wireless Inc. This product includes technology licensed from QUALCOMM® 3G. This product is manufactured or sold by Sierra Wireless Inc. or its affiliates under one or more patents licensed from InterDigital Group.
Page 106: Limitation Of Liability
Sierra Wireless product, regardless of the number of events, occurrences, or claims giving rise to liability, be in excess of the price paid by the purchaser for the Sierra Wireless product.
Page 107: Section 5: Safety Information And Terms & Conditions
Section 5 Safety Information and Terms & Conditions...
Page 109: Safety And Notices
S e c t i o n 5 A Safety and Notices In This Section Important Notice Safety and Hazards This section describes important guidelines regarding your Sprint Mobile Broadband USB modem. Section 5A: Safety and Notices...
Page 110: Important Notice
Do not operate the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, the Sprint Mobile Broadband USB modem by Sierra Wireless (AirCard 595U) MUST BE POWERED OFF.
Page 111: Terms And Conditions
Se c t io n 5B Terms and Conditions In This Section Subscriber Agreement/General Terms and Conditions of Services This section contains the terms and conditions of service for your Sprint Mobile Broadband USB modem. Section 5B: Terms and Conditions...
Page 112: Subscriber Agreement/General Terms And Conditions Of Services
Subscriber Agreement General Terms and Conditions of Services Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request. Para solicitar esta literatura en español, por favor visitar a www.sprint.com. Basic Definitions In this document: (1) “we,”...
Page 113 Our Policies Services are subject to our business policies, practices and procedures (“Policies”), including, but not limited to, our Privacy Policy and Acceptable Use Policy and Visitor Agreement – both available at our Web site. You agree to all of our Policies when you use our Services.
Page 114 Our Right To Change The Agreement & Your Related Rights We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, or your terms of Service. We will provide you notice of material changes, and may provide you notice of non-material changes, in a manner consistent with this Agreement (see “Providing Notice Under This Agreement”...
Page 115 won’t prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. Credit Checks &...
Page 116 remaining portion of Deposit to your last known address within 90 days after your final invoice – if it is returned to us, we will forward it on to the appropriate state authorities to the extent required by law. Restrictions On Using Services You can’t use our Services: (a) to transmit content/messages that are, or in any manner that is, illegal, fraudulent, threatening, abusive, defamatory, or obscene;...
Page 117 Coverage isn’t available everywhere. Estimating wireless coverage and signal strength is not an exact science. There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control (network problems, software, signal strength, your Device, structures, buildings, weather, geography, topography, etc.), may result in dropped and blocked connections, slower data speeds, or otherwise impact the quality of Service.
Page 118 Specific Terms & Restrictions On Using Data Services In addition to the rules for using all of our other Services, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you can’t use our data Services: (1) with server devices or host computer applications, or other systems that drive continuous heavy traffic or data sessions;...
Page 119 Weekend plans), you’re charged for the entire call based on the rate that applies to the time period in which the call starts. iDEN Walkie-Talkie Charges: Charges for walkie-talkie calls are billed to the person who starts the call and calculated by multiplying the duration of the call by the applicable rate and number of participants.
Page 120 Your Bill Your bill provides you notice of your charges. It reflects monthly recurring charges (usually billed one bill cycle in advance) and usage/transaction specific charges (usually billed in the bill cycle in which they’re incurred). Some usage charges, such as those that depend on usage information from a third party, may be billed in subsequent bill cycles and result in higher than expected charges for that month.
Page 121 a monthly or quarterly basis. Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless Number Pooling and Portability, and gross receipts charges. We will make efforts to provide you notice of any changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice Under This Agreement”...
Page 122 If you do not agree with the terms of our Privacy Policy, do not purchase or use our Services. Location Based Services Our network generally knows the location of your Device when it is outdoors and turned on. By using various technologies to locate your Device, we can provide enhanced emergency 911 services, and optional location-sensitive services provided by us or a third party.
Page 123 cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive any Early Termination Fees if you choose to terminate Services as a result of loss or theft of your Device. Disclaimer of Warranties WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR...
Page 124 DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution. You agree to contact us with disputes by calling or writing us as instructed on your invoice.
Page 125 (5) Unless we each agree otherwise, the Arbitration will be conducted by a single neutral arbitrator and will take place in the county of your last billing address. The federal or state law that applies to the Agreement will also apply during the arbitration.
Page 126 No Class Actions TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY, OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION OR OTHER PROCEEDING.
Page 127 the documents it incorporates make up the entire agreement between us and replaces all prior written or spoken agreements – you can’t rely on any contradictory documents or statements by sales or service representatives. The rights, obligations and commitments in the Agreement that, by their nature, would logically continue beyond the termination of Services (including, but not limited to, those relating to billing, payment, 911, dispute resolution, no class action, no jury trial), survive termination of Services.
Page 129: Section 6: Glossary And Index
Section 6 Glossary and Index...
Page 131: Glossary
Glossary One Times Radio Transmission Technology (the “one times” refers to the frequency spectrum). Also known as Sprint Vision. Supports Internet connections with data rates up to 153 kbps. Actual speed depends on the network conditions. Compare to 1xEV-DO. 1xEV-DO A high-speed standard for cellular packet data communications.
Page 132 dormant The network switches the data connection into dormant mode if there is no traffic on the connection for some time. When you resume data traffic, the high-speed data connection becomes active. Electronic Serial Number—The unique serial number assigned to the device for cellular network use.
Page 133 MEID Mobile Equipment Identifier—The unique second-generation serial number assigned to the Sprint Mobile Broadband USB modem for cellular network use. Either the MEID or ESN is on the label on the device (under the battery), and is also displayed in the Device Info & Diagnostics window (page 72). Compare to ESN. megahertz—One million cycles per second Personal Communications Services—A cellular communication infrastructure.
Page 134 system tray Usually located in the bottom right of the screen (near the clock). When Sprint Connection Manager is running, it places an icon in this area, which you can use to monitor the connection state (page 39). If you right-click the icon, a shortcut menu is displayed (page 58): Telecommunications Industry Association—A standards-setting trade organization, whose members provide communications and information technology products,...
Page 135: Index
Index antenna, external, attaching 40 AOL 77 approvals 91 Numerics assistance 28, 49 1-888-211-4727 28 authentication 92 1X Only (Network Mode) 65 auto-launch Sprint Connection Manager 33 1X, 1xEV-DO Auto-launch upon network connection 47 description 5 Automatic (Network Mode) 64 amount of data transferred 48 Automatic (roaming option) 65 application to automatically launch upon...
Page 136 Connecting 36 dial-up account 77 connecting 45 dimensions 93 connecting automatically 64 Disconnected 36 connecting icon 39 disconnected icon 39 connection disconnecting 49 1X or 1xEV-DO (Network Mode) 65 disk space required 9 alert log 71 Display Location & Search Services on the Always-on 5 menu 67 amount of data transferred 48...
Page 137 frequencies, transmit and receive 91 initial lock code 50 frequency stability 91 Initializing 36 Frequently Asked Questions 76 inserting the device 21 installation overview 7 General options in Settings window 61 Installed files 74 Getting Help 27 interference 42 Getting Started 7 Internet Over The Air 26 global positioning system (GPS).
Page 138 Mac OS X 8 NAM 92 maintenance 10 NDIS making a connection Connected to NDIS 37 network connecting to the network 45 1X or 1xEV-DO (Network Mode) 65 See Sprint National Network always on 64 network interface card (NIC) 64 amount of data transferred 48 Network Mode 65 application to automatically launch upon...
Page 139 PRL 92 high encryption - required for IOTA 9 IOTA - high encryption requirement 9 problems 80 lock device immediately 51 products, Sprint 53 lock device upon startup 51 profile - data 26 unlocking the device 52 properties of connection, changing 63 service plan, adding options 28 provisioning 23, 26 service, conditions of 103...
Page 140 About Sprint Mobile Broadband 75 inserting 21 amount of data transferred 48 phone number 50 application to automatically launch upon Sprint National Network network connection 47 1X or 1xEV-DO connection (Network automatically connecting when ready 64 Mode) 65 cannot connect 83 always on connection 64 closing 44 amount of data transferred 48...
Page 141 automatically connecting when ready 64 run diagnostic tests 72 immediately 45 searching for service 82 specify 1X or 1xEV-DO connection Sprint Location Services 84 (Network Mode) 65 stopped working after Windows upgrade warning when roaming 46 starting Sprint Connection Manager Troubleshooting wizard 28 Unable to prepare data services 84 automatically 33...
Page 142 warning explosion risk if incorrect battery used 17 lock code, regarding 50 roaming, display message 46 warranty 6 weak signal 82 Web site automatically launch upon network connection 47 favorites 53 Sprint.com 28 Welcome screen, always show 64 white paper 79 Windows auto-launch Sprint Connection Manager upgrading 85...

Sierra Wireless AirCard 595U User Manual

Welcome to Sprint

Introduction

Section 1: Basics of Your Sprint Mobile Broadband USB Modem

Introducing the Sprint Mobile Broadband USB Modem

Getting Started with Your Sprint Mobile Broadband USB Modem

Section 2: Installing the Sprint Mobile Broadband USB Modem

Installing the Software

Inserting and Removing the Sprint Mobile Broadband USB Modem

Setting up Service

Getting Help

Section 3: Using the Sprint Mobile Broadband USB Modem

Your Sprint Mobile Broadband USB Modem: the Basics

Menu Options

Changing the Settings of Sprint Connection Manager

Tools

Frequently Asked Questions

Troubleshooting Tips

Section 4: Technical Specifications and Regulatory Information

Technical Specifications

Regulatory Information

Section 5: Safety Information and Terms & Conditions

Safety and Notices

Terms and Conditions

Section 6: Glossary and Index

Glossary

Index

Quick Links

Troubleshooting

Related Manuals for Sierra Wireless AirCard 595U

Summary of Contents for Sierra Wireless AirCard 595U

Table of Contents