Sierra Wireless AirCard 595U Quick Start Manual
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Sierra Wireless AirCard 595U Quick Start Manual

Sierra Wireless AirCard 595U Quick Start Manual

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Summary of Contents for Sierra Wireless AirCard 595U

  • Page 1 Quick Start Guide ® AirCard 595U...

  • Page 3: Usb Modem

    Sprint Mobile Broadband USB Modem by Sierra Wireless ® AirCard 595U www.sprint.com © 2007 Sprint Nextel. All rights reserved. SPRINT and other trademarks are trademarks of Sprint Nextel. © 2007 Sierra Wireless. All rights reserved. AirCard is a registered trademark of Sierra Wireless.

  • Page 4: Table Of Contents

    Welcome to Sprint ..........i Your Sprint Mobile Broadband USB Modem .
  • Page 5 Installation Overview ........25 Installing the Software on a Mac .

  • Page 7: Welcome To Sprint

    Welcome to Sprint Sprint is committed to bringing you the best wireless technology available. We built our network right from the start to give you what we believe you really want from a wireless service provider—clear connections, private communications, and time-saving features. This guide will familiarize you with our technology and your new Sprint Mobile Broadband USB modem through simple, easy-to-follow instructions.

  • Page 8: Your Sprint Mobile Broadband Usb Modem

    Your Sprint Mobile Broadband USB Modem Thank you for purchasing a Sprint Mobile Broadband USB modem. This USB modem offers more freedom than ever before. No wires, no cables—just access to your data when you need it. The power of the Internet is truly at your fingertips.

  • Page 9: How To Use This Guide

    How to Use This Guide The advantages of Sprint are as clear as each wireless connection you make. With Sprint service, we give you what you really want from a wireless service provider—clear connections, easy-to-understand service plans, and self-servicing options for managing your account. All this is designed to make your life easier and worry-free.

  • Page 10: Getting More Information About The Usb Modem And Service

    Getting More Information About the USB Modem and Service This guide introduces your USB modem’s basic features and services. To learn how to use all the features of your USB modem and services on a Windows computer, consult the online help or user guide. (See page 19 of this document.) They provide information on: Understanding the Sprint Connection Manager indicators, messages, and menu options.

  • Page 11: Installing The Software (Windows)

    Installing the Software (Windows)

  • Page 12: System Requirements

    Installing the Software and Drivers on a Windows Computer System Requirements The Sprint Mobile Broadband USB modem is supported on: Microsoft® Windows® Vista™. Windows XP with Service Pack 2. Windows 2000 with Service Pack 4 and high encryption support. (See “High Encryption Requirements” in the user’s guide.) Note: Your USB modem is also supported on Mac and Using the Software (Mac)”...

  • Page 13: Installation Overview

    Installation Overview The process for installing and using your Sprint Mobile Broadband USB modem may vary slightly, depending on the operating system you are running. The installation process on a Windows computer has three stages: “Installing the Software on a Windows Computer” — Install the Sprint Connection Manager software (see page 3).

  • Page 14: Installing The Drivers

    Installing the Software and Drivers on a Windows Computer Read the License Agreement and select “I accept the terms in the license agreement” to agree to the terms. Click Next. (A series of dialog boxes guides you through the installation.) Use the Next and Back buttons to navigate through the wizard.
  • Page 15 Adjust the USB connector to the desired angle. The USB connector is adjustable to three positions (approximately 90, 135, and 160 degrees). Do not force the hinge past the last position— this may break the connector. Gripping both sides of the USB modem, insert it into your computer’s USB slot.
  • Page 16 Installing the Software and Drivers on a Windows Computer If your USB modem is preactivated or if you have activated it at the time of purchase, after you’ve charged the battery you are ready to connect to the network. (In the Mobile Broadband window, click GO.) Proceed to “Basics of Your USB Modem (Windows)”...

  • Page 17: Activating Your Usb Modem (Windows)

    Activating Your USB Modem (Windows)

  • Page 18: Activating Your Usb Modem

    Activating Your USB Modem (Windows) Activating Your USB Modem Before you can use your USB modem on the network, you must activate your USB modem and account. This chapter walks you through this process, and provides spaces for you to enter important information, such as your Sprint user name, for later reference.

  • Page 19: Activation Wizard

    Activation Wizard The Activation Wizard makes activation an easy task. After you’ve installed the software and drivers (described earlier), the Activation Wizard will guide you through the activation process if your Sprint Mobile Broadband USB modem has not been activated. Have These Things Ready A phone The city and state where your USB modem will primarily be used...
  • Page 20 Activating Your USB Modem (Windows) Call Sprint at the appropriate number displayed in the Activation Wizard. When you reach a representative, click Next. In the space provided below, write down your USB modem’s ESN (Electronic Serial Number) or MEID (Mobile Equipment IDentifier). (The ESN or MEID is displayed in the Activation Wizard and is also printed on the label under the USB modem‘s battery.) ESN/MEID: __________________________________________...
  • Page 21 On your computer, enter the phone number (no spaces or hyphens) and, if not the same value as the phone number, the MSID value given by the account representative, and then click Next. A confirmation window will be displayed. Confirm with the service representative that the information is correct. If it is, click Yes.
  • Page 22 Activating Your USB Modem (Windows) Your Sprint User Name My Sprint User Name is: ________________________________ Your Sprint user name is automatically assigned to you when you sign up for service. Your user name, which resembles an email address (for example, ), is used with Sprint Mail.

  • Page 23: Basics Of Your Usb Modem (Windows)

    Basics of Your USB Modem (Windows)

  • Page 24: Connecting To The Network

    Basics of Your USB Modem (Windows) This section briefly describes how to use the Sprint Connection Manager software and your Sprint Mobile Broadband USB modem on a Windows computer. For complete information (including a description of all the indicators and the menu options), see the online help (page 19) and the user’s guide (page 19).

  • Page 25: Enabling Sprint Location Services

    Once connected, Sprint Connection Manager displays “Connected,” and you can use your Web browser, perform data transfers, and so on. Note: For information on charges associated with using your Sprint connection, refer to your Sprint service plan. Tip: To minimize unnecessary data transmissions between your computer and your corporate network: Work in “offline”...

  • Page 26: Connection Status

    Basics of Your USB Modem (Windows) Connection Status The text displayed in Sprint Connection Manager provides information about the status of your connection. The USB modem is typically in one of these modes: No device Disconnected Connecting Connected Device locked Device powered off Validating Searching...
  • Page 27 If you expand the Mobile Broadband window ( transferred is shown: Device Locked The USB modem is locked, so that others cannot use the USB modem and your account. To use most of the features, you must unlock the USB modem: If the Mobile Broadband window is not expanded, click Click the icon.

  • Page 28: Removing The Usb Modem From Your Computer

    Basics of Your USB Modem (Windows) Click GO in the GPS Receiver window. If the GPS Receiver window still displays “OFF,” ensure that Network Mode (in the Sprint Mobile Broadband settings window) is set to “Automatic” or “1X Only.” Validating The network is authenticating your wireless or GPS subscription.

  • Page 29: Online Help

    Online Help Sprint Connection Manager includes extensive online help to provide operating hints and step-by-step instructions for getting the most from your Sprint Mobile Broadband USB modem on a Windows computer. With Sprint Connection Manager running, you can access online help in several ways: Press <F1>...

  • Page 30: Troubleshooting

    Basics of Your USB Modem (Windows) Troubleshooting For a more complete listing of errors and possible solutions, please see the user’s guide or online Help. You may also visit contact Sprint Customer Service at 1-888-788-4727 (business use) or 1-888-715-4588 (personal use). Problem/ Solution error...
  • Page 31 Problem/ Solution error Sprint If Sprint Location Services aren’t working or don't seem to be available on your Windows computer, check whether you have, Location in the Settings window, a “Sprint Location Services” option in Services the drop-down list. aren’t If the drop-down list does not have the “Sprint Location working or Services”...
  • Page 32 Basics of Your USB Modem (Windows) Problem/ Solution error Cannot If the connection is dropped as soon as it is established: connect Charge the battery for at least 30 minutes if the PWR LED is red. (If the connection still gets dropped as soon as it is to the established, continue with the following steps.) network...

  • Page 33: Installing And Using The Software (Mac)

    Installing and Using the Software (Mac)

  • Page 34: System Requirements

    Installing and Using the Software on a Mac Computer System Requirements This section describes how to install and use the Sprint Mobile Broadband USB modem on a Mac computer. If you can’t recall your lock code, contact Sprint Customer Service. For other technical support issues, please contact Apple.

  • Page 35: Installation Overview

    Installation Overview The installation process on a Mac computer has three stages: “Installing the Software on a Mac” — Install the Watcher Lite software (see page 25). “Installing the Drivers” — Run the Watcher Lite software, insert the battery into the USB modem, and insert the USB modem (see page 28). “Activating Your USB Modem”...
  • Page 36 Installing and Using the Software on a Mac Computer In the Welcome to the Sierra Wireless Watcher Lite Installer window, click Continue. In the “Select a Destination” window, choose a destination volume. A green vertical arrow indicates which volume(s) you can install the software onto.
  • Page 37 In the “Easy Install on ...” window, click Install. If the Authenticate window appears, enter your Mac user name and password, and then click OK. In the window with the message that you will have to restart your computer, click Continue Installation. Click Restart.

  • Page 38: Installing The Drivers

    Installing and Using the Software on a Mac Computer After your computer restarts, run Watcher Lite: in Finder, choose Go > Applications > Sierra Wireless Watcher. Watcher Lite should start: Installing the Drivers To install the drivers on your Mac computer: Slide the front panel off the USB modem.
  • Page 39 Adjust the USB connector to the desired angle. The USB connector is adjustable to three positions (approximately 90, 135, and 160 degrees). Do not force the hinge past the last position— this may break the connector. Gripping both sides of the USB modem, insert it into your computer’s USB slot.

  • Page 40: Activating Your Usb Modem

    Installing and Using the Software on a Mac Computer If the Authenticate window appears, enter your Mac user name and password, and then click OK. Watcher Lite displays a status message or the “Device Not Activated” window. Allow the battery to charge for approximately two hours before closing the window or making a selection in it.

  • Page 41: Activation Assistant

    Text/window Description/next action displayed “Not activated” Your USB modem is not activated. Go through the Activation Assistant (below). Activation Assistant The Activation Assistant makes activation an easy task. After you’ve installed the software and drivers (described earlier), if your Sprint Mobile Broadband USB modem has not been activated, the Activation Assistant will guide you through the activation process.
  • Page 42 Installing and Using the Software on a Mac Computer Activation Assistant Note: If you close the Activation Assistant before finishing the USB modem activation, you can start the Activation Assistant later (from the Extras item on the Sierra Wireless Watcher menu, choose Activation ). To activate your USB modem and account: From the Extras item on the Sierra Wireless Watcher menu, choose Activation.
  • Page 43 On your computer, enter the activation code in the space provided and then press the enter key. Once the Next button becomes available, click Next. Your Sprint Customer Service representative will give you a phone number and MSID (Mobile System ID code, used for Wireless Local Number Portability and to determine whether you are “home”...

  • Page 44: Connecting To The Sprint Network

    Installing and Using the Software on a Mac Computer In the Data Provisioning window, click OK. The USB modem then retrieves the updates to your account. Watcher Lite will display “Updating User Profile,” then “Disconnected,” after which you are ready to connect to the network (click Connect). Proceed to the next section (“Connecting to the Sprint Network”).

  • Page 45: Icons And Text In Watcher Lite

    Icons and Text in Watcher Lite Depending on the device and connection state, Watcher Lite may display some of the following icons and text: Icon/text Description CDMA network signal strength, indicated by the number of bars. You are not in coverage. You are in 1X and 1xEV-DO Rev.

  • Page 46: Menu Options

    Installing and Using the Software on a Mac Computer Icon/text Description Amount of data received from the network. Amount of data transmitted to the network. Menu Options From the Extras item on the Sierra Wireless Watcher menu, you can: Activate your USB modem Provision your USB modem Lock/unlock your USB modem View information about the USB modem...

  • Page 47: Manage Your Account Online

    Manage Your Account Online With Sprint Customer Service, you can visit Sprint account. Once you sign on, you can: View the details of your Sprint service plan. Find out how much data you have used and how many megabytes are remaining in your plan.
  • Page 48 Installing and Using the Software on a Mac Computer Problem/ Solution error The PWR LED This situation may occur under extreme usage conditions when you’re transmitting data in a coverage area with a weak signal. goes off, then Wait until the PWR LED turns green. on, and stays Resume your connection.
  • Page 52 2130933...

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