Troubleshooting - VTech A1100 Analog Classic Series User Manual

Appendix

Troubleshooting

If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at
www.vtechhotelphones.com or call 1-888-907-2007.
For corded telephones:
The telephone does not work at all.
• Make sure the telephone line cord is plugged firmly into the telephone wall jack.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work,
the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).
There is no dial tone.
• Try all the above suggestions.
• The telephone line cord may be defective. Install a new telephone line cord.
• Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on
this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges
may apply). .
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing.
• Eliminate any background noise. Mute the telephone before dialing, or dial from another room in your unit with less
background noise.
• If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your
telephone service provider (charges may apply).
The telephone does not ring when there is an incoming call.
• Make sure the telephone line cord is plugged in properly (pages 14, 16, 18 and 19).
• If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your
telephone service provider (charges may apply).
• Test a working telephone at the telephone wall jack. If the other telephone has the same problem, the problem is in the telephone
wall jack. Contact your telephone service provider (charges may apply).
• The telephone line cord may be defective. Install a new telephone line cord.
There is interference during a telephone conversation.
• If there is High Speed Internet Access (HSIA) available at the premises through a telephone line, you may need to install a DSL
filter (DSL - digital subscriber line) between the telephone line cord and the telephone wall jack. The filter prevents noise and
caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.
• If your telephone is plugged in with a modem or a surge protector, plug the telephone (or modem/surge protector) into a different
location. If this doesn't solve the problem, relocate your telephone or modem farther apart from each other, or use a different
surge protector.
• Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If calls are still not clear, the problem is
probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).
• If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your
telephone service provider (charges may apply).
I hear other calls when using the telephone.
• Disconnect the telephone base from the telephone wall jack. Plug in a different telephone. If you still hear other calls, the problem
is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).
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(charges may apply). .
(charges