VTech A1100 Analog Classic Series User Manual page 47

Appendix
Troubleshooting
For cordless telephones:
The telephone does not work at all.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.
• Make sure the telephone line cord is plugged firmly into the power adapter and the telephone wall jack.
• Make sure the battery is installed and charged correctly (page 21). For optimum daily performance, return the cordless
handset to the telephone base or charging base after use.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds, then plug it back in. Allow up to one minute
for the cordless handset and the telephone base to synchronize.
• Charge the battery in the cordless handset for up to 16 hours.
• If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use.
• Remove the battery and then install it again. If that still does not work, it may be necessary to purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone. If the other telephone does not work,
the problem is probably in the wiring or telephone service. Contact your telephone service provider (charges may apply).
There is no dial tone.
• Try all the above suggestions.
• Move the cordless handset closer to the telephone base or adjust the setting of RF transmission power (page 28). It may be out
of range.
• The telephone line cord may be defective. Install a new telephone line cord.
• Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this
telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider (charges
may apply).
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a second or two to synchronize with the
telephone base before producing a dial tone. Wait an extra second before dialing.
• Eliminate any background noise. Mute the telephone before dialing, if applicable, or dial from another room in your unit with less
background noise.
• If other telephones in your hotel are having the same problem, the problem is in the wiring or telephone service. Contact your
telephone service provider (charges may apply).
The LOW BATTERY LED illuminates on the cordless handset.
• Place the cordless handset in the telephone base or charging base for recharging.
• Remove the battery and then install it again, and use it until fully depleted. Then charge the cordless handset in the telephone
base or charging base for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the cordless handset or the battery does not accept charge.
• Make sure the cordless handset is placed in the telephone base or charging base correctly. The CHARGE LED should be on.
• Remove the battery and then install it again. Charge it for up to 16 hours.
If the cordless handset is in the telephone base or charging base but the CHARGE LED is not on, refer to The CHARGE LED
•
is off below.
• If the battery is completely depleted, charge the cordless handset for at least 30 minutes before use.
• If the above measures do not correct the problem, replace the battery. .
The CHARGE LED is off.
• Clean the charging contacts on the cordless handset, telephone base and charging base each month with a pencil eraser or a dry
non-abrasive fabric.
• Make sure the power adapter and telephone line cord are plugged in correctly and securely.
• Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and the
telephone base to reset.
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