Troubleshooting - Dialogic Diva Installation Manual

Troubleshooting

Troubleshooting
If you are having problems with your Dialogic
corresponding software, the following suggestions can help you try to diagnose
and solve the problems. If these suggestions do not work for you, try the
suggestions described in the online reference guides or in the help files for
the corresponding software, or those on the Dialogic Services & Support web
site (see page 69).
Using the Dialogic
Note: The Diva Line Test tool is only available under Microsoft
operating systems.
The Diva Line Test tool allows for quickly verifying that your Dialogic
Media Board and the line are working properly.
To open Diva Line Test tool click:
Start > Programs > Dialogic Diva > Line Test.
The Diva Line Test tool offers the following tests:
• Line Check: Performs a quick check of your Dialogic
Release software installation and the physical connection.
• Hardware Test: Performs a test only of the controller.
• Phone/Loop: Performs basic inband or outband phone tests, to verify the
connection to other telephones or to itself.
• Call Transfer: Performs different call transfer tests, with the option to
choose the transfer type.
• Fax: Performs basic inbound or outbound fax tests.
For more information about the tests of this tool, see Dialogic
Test Online Help file (DSLineTest.chm).
Checking the status LEDs
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The Dialogic Diva BRI and PRI Media Boards have two or four status LEDs
that indicate a specific status of the Diva Media Board.
page 36
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Diva Line Test tool
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Diva Media Board or with the
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Windows
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Diva
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Diva System
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Diva
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Line