Aastra OpenPhone 71 User Manual
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Aastra OpenPhone 71 User Manual

Aastra OpenPhone 71 User Manual

On the communications systems opencom 100 and opencom x300 aastra detewe
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OpenPhone 71, 73, 75
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OpenCom 100 and OpenCom X300
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Summary of Contents for Aastra OpenPhone 71

  • Page 1 OpenPhone 71, 73, 75 on the Communications Systems OpenCom 100 and OpenCom X300 User Guide...
  • Page 2 Thank you for choosing this Aastra DeTeWe product. Our product meets the strictest requirements with regard to quality and design. This user guide will show you how to use your OpenPhone 71, 73 or 75 and answer most of the questions that may arise.

  • Page 3: Table Of Contents

    Contents OpenPhone 71/73/75 System Telephones ....7 Using Your Telephone ..........8 1.1.1...
  • Page 4 1.3.9 Entering Text ........... .30 1.3.10 Automatic Exit.
  • Page 5 2.3.5 Using Routes to Make Calls ........57 2.3.6 Busy Display for Trunk Groups and Routes on the System Telephone .
  • Page 6 Team Functions ......... . . 84 Managing Calls in a Team .
  • Page 7 Programmable Keys ......... . . 120 6.4.1 Programming a Destination.

  • Page 9: Openphone 71/73/75 System Telephones

    OpenPhone 71/73/75 System Telephones The OpenPhone 71, OpenPhone 73 and OpenPhone 75 are corded system tele- phones that you can operate on your OpenCom 100 or OpenCom X300 communi- cations system. The MenuCard display makes your telephone easy to operate and gives you fast access to your system’s wide range of different functions and fea-...

  • Page 10: Using Your Telephone

    OpenPhone 71/73/75 System Telephones Using Your Telephone ■ Key Assignments starting on page 11 and Display and MenuCards starting on page 23: Here is an overview of the features of your telephone. ■ In a hurry?: A Brief Explanation of Important Functions starting on page 37: Read this chapter for quick telephoning access.

  • Page 11: Installation Site

    6.2 (“Safety of information technology equipment including electrical business equipment”). For more information on this and a list of headsets which meet these require- ments please refer to our website at www.Aastra-DeTeWe.de. You can also contact a headset manufacturer of your own choice, of course. ■...

  • Page 12: Cleaning

    OpenPhone 71/73/75 System Telephones Using Your Telephone 1.1.3 Cleaning Simply wipe your telephone with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent. 1.1.4 Attaching the pedestals and adjusting the inclination A B C D...

  • Page 13: Wall Mounting

    OpenPhone 71/73/75 System Telephones Key Assignments 1.1.5 Wall Mounting To mount your telephone to the wall, remove the pedestals. Using a screwdriver, pry the retention pin (1) for the handset out of its receptacle, turn it upside down (2) and insert it again.
  • Page 14 Programmable keys OK key Open Phone 71 PQRS WXYZ – Dial keypad Plus/Minus key Enquiry key C key Headset key MenuCard key Disconnect key ABC key Muting Key Redial key Hands-free/Open-listening key Info key Key assignment on the OpenPhone 71...
  • Page 15 OpenPhone 71/73/75 System Telephones Key Assignments Call Key (Call key 1) ESC key Arrow key Programmable keys OK key Open Phone 73 PQRS WXYZ – Dial keypad Plus/Minus key Enquiry key C key Headset key MenuCard key Disconnect key ABC key...
  • Page 16 OpenPhone 71/73/75 System Telephones Key Assignments Call Key (Call key 1) ESC key Arrow key Programmable keys OK key Open Phone 75 PQRS WXYZ – Dial keypad Plus/Minus key Enquiry key C key Headset key MenuCard key Disconnect key ABC key...

  • Page 17: Dial Keypad With Abc Assignment

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.1 Dial Keypad with ABC Assignment This is for dialling telephone numbers or entering text. The key label does not show all the available letters and special characters. For more information, refer to the section entitled Entering Text on page 30.

  • Page 18: Programmable Keys

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.3 Programmable Keys The additional keys to the left of the display are free programmable keys. The system administrator can assign other internal call numbers to these keys for you as additional call keys. These keys have also been assigned to external call numbers at which you can be reached from an external number.

  • Page 19: Redial Key

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.4 Redial Key Pressing this key opens a list of the last-dialled numbers. 1.2.5 ABC Key ■ Short key press: Opens the MenuCard for the telephone book. ■ Long key press: Opens the list of the available display languages.

  • Page 20: Info Key

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.8 Info Key Indicates incoming calls (LED flashes quickly, the bell is shown in the display), receiving incoming messages and current telephone settings. ■ Short key press: Displays a MenuCard with received messages (the LED on the key flashes slowly).

  • Page 21: Muting Key

    OpenPhone 71/73/75 System Telephones Key Assignments 1.2.10 Muting Key To deactivate the microphone during a call. The illuminated LED of the key indicates that the microphone is turned off. The LED of the key is illuminated when the microphone is deactivated. The ringer of your telephone can be switched off for incoming calls over the muting key.

  • Page 22: Esc Key

    OpenPhone 71/73/75 System Telephones Key Assignments ■ It adjusts the volume of the ringer tone during a call. ■ It sets the contrast of the display when the telephone is the idle state. ■ It switches features on/off quickly. ■...

  • Page 23: Administrator

    1.2.19 Labelling the Keys Label Strip The five keys above the display on the OpenPhone 71 and on the OpenPhone 73 can be programmed as call keys or programmed with destinations or functions (features). The programming/assignment does not appear in the display. The label strips provided are for labelling these keys.
  • Page 24 The keys to the left of the display of the system telephones are also freely pro- grammable (one key on the OpenPhone 71, three keys on the OpenPhone 73, nine keys on the OpenPhone 75). These keys are labelled with a default text that you can change during or after programming.

  • Page 25: Display And Menucards

    (the OpenPhone 75 also displays the day of the week and the date). For the system telephones OpenPhone 71/OpenPhone 73, the system administrator can adjust the setting so that the date is shown instead of...

  • Page 26: Key Lines

    1.3.3 Key Lines The display next to the keys is assigned to them on a line-by-line basis. Depending on the type of key, the following display texts are shown. On the OpenPhone 71 the display always shows the active line.
  • Page 27 OpenPhone 71/73/75 System Telephones Display and MenuCards Peters 11:45 & 30 Secretary Key lines on the OpenPhone 73: 1 Call key in idle state: internal call number or a user-assigned text. 2 Call key during dial and connection state: dialled call number.

  • Page 28: Menucard Display

    All the features of your telephone and the system are controlled via display windows like the ones on your PC. These display windows look like index cards and are called MenuCards. On the OpenPhone 71 the display shows the active line of the MenuCard.

  • Page 29: Invoking Menucards And Selecting Items From The List

    OpenPhone 71/73/75 System Telephones Display and MenuCards 1.3.5 Invoking MenuCards and Selecting Items from the List Use the keys described in the section entitled Key Assignments on page 11 to invoke a MenuCard (see the table entitled Invoking MenuCards via the Keypad on page 27).

  • Page 30: Setting Windows And Their Characteristics, Toggling

    OpenPhone 71/73/75 System Telephones Display and MenuCards Selecting Items from MenuCard Lists OK key Pressing this key confirms your selection or setting. De- pending on the feature, it is now executed and you can exit the MenuCard, or additional setting windows are dis- played.

  • Page 31: Entering/Deleting Digits

    OpenPhone 71/73/75 System Telephones Display and MenuCards 1.3.7 Entering/Deleting Digits Peters 11:45 Baby call Dest.: 6284722 OpenPhone 73’s display In an input line (e. g. for a telephone number) you can make entries/changes straight away. The cursor indicates the position at which the input or deletion is made.

  • Page 32: Entering Text

    OpenPhone 71/73/75 System Telephones Display and MenuCards 1.3.9 Entering Text In input lines for text, the numerical keypad automatically switches to the entry of letters. You can enter the following characters by repeatedly pressing the number keys: Characters 1?!, .: ;“’...

  • Page 33: Automatic Exit

    OpenPhone 71/73/75 System Telephones Keypad Extensions 1.3.10 Automatic Exit MenuCards close automatically under the following conditions: ■ In the idle or connection state, if you receive a call and accept it by lifting the handset or pressing a key. ■...
  • Page 34 OpenPhone 71/73/75 System Telephones Keypad Extensions The following equipment combinations are possible: Keypad extension … … with the features connectable to a sys- tem telephone KeyExtension 73P – 36 keys with LED indicator – OpenPhone 73 – Labelling on label strips –...

  • Page 35: Operating The Keypad Extension Keys

    OpenPhone 71/73/75 System Telephones Using a Headset 1.4.1 Operating the Keypad Extension Keys The keys of the keypad extension are used in the same way as programmed keys, as described in this user guide (see the following sections: Programming a Desti- nation starting on page 121, Programming Features starting on page 122, and Programming the Call Keys starting on page 89).
  • Page 36 OpenPhone 71/73/75 System Telephones Using a Headset Read the instructions for the headset in the user guide. The headset can be used in combination with the handset and the other keys of your system telephone (e. g. hands-free/open-listening key ). The following table gives an overview of the different operating situations.
  • Page 37 OpenPhone 71/73/75 System Telephones Using a Headset Situation: Operation: Result: You are telephoning in Press the headset Hands-free/open-lis- hands-free/open-lis- tening is ended (LED of tening mode (the the key is off ); You handset is on-hook, LED continue the call over the...
  • Page 38 OpenPhone 71/73/75 System Telephones Using a Headset Situation: Operation: Result: You are telephoning over Press headset key Listening-in over the the handset, open-lis- headset is now activated tening is switched on (LED of the key (LED of the key flashes).

  • Page 39: Telephoning

    Telephoning In a hurry?: A Brief Explanation of Important Functions Telephoning In a hurry?: A Brief Explanation of Important Functions Please read this chapter in order to familiarise yourself with important telephone functions. It will only take you a few minutes. 2.1.1 Talking on the Phone: Via Call Keys or the Handset Peters...

  • Page 40: Telephoning

    Telephoning In a hurry?: A Brief Explanation of Important Functions You press the call key. You conduct the following telephone call in the hands-free mode. The loudspeaker is turned on, you speak via the microphone in the handset while the handset remains placed in the telephone cradle.
  • Page 41 Telephoning In a hurry?: A Brief Explanation of Important Functions Calling with Manual Line Seizure (External with Dialling Code) Calling external parties: Enter external line seizure code digit (e. g. ) and dial external call number. Calling internal parties: Dial internal call number. Calling with Automatic Line Seizure (External without Dialling Code) Calling external parties: Dial external call number.

  • Page 42: Redialling

    Telephoning In a hurry?: A Brief Explanation of Important Functions 2.1.3 Redialling The call numbers you have most recently dialled are stored in the redial list. To redial one of these call numbers, you have the following options: Redialling the last call number dialled: Press redial key.

  • Page 43: Who Called

    Telephoning In a hurry?: A Brief Explanation of Important Functions 2.1.5 Who Called? The calls you receive are saved in the call list. No matter how your system is con- figured, external, internal or all calls are saved on this list. This list also shows you whether you have missed calls while you were away.

  • Page 44: Querying/Toggling, Transferring

    Telephoning In a hurry?: A Brief Explanation of Important Functions 2.1.6 Querying/Toggling, Transferring Querying and Toggling During one call you may make another call: e. g. to obtain information: To initiate a query: Press the R key. Dial internal or external call number. The first caller is placed on hold and you now may speak with the second caller.
  • Page 45 Telephoning In a hurry?: A Brief Explanation of Important Functions Replace the handset in the telephone cradle. The internal participant will be called. If he/she answers, he/ she will be able to speak with the caller on hold. If he/she does not answer, you will automatically be called back after a certain length of time.

  • Page 46: Audio: Muting, Open-Listening, Adjusting Telephone Volume

    Telephoning In a hurry?: A Brief Explanation of Important Functions 2.1.7 Audio: Muting, Open-Listening, Adjusting Telephone Volume Muting While using the phone, you may switch off the microphone if you wish. The person you are speaking with will not be able to hear you: Press the muting key.

  • Page 47: General Functions

    Telephoning General Functions General Functions 2.2.1 Assignment of Internal and External Call Numbers Your telephone’s internal number is assigned when the system administrator con- figures the communications system. The call number is linked to the call of your telephone, which means you receive calls on this key. You can have several internal call numbers on different call keys on your system telephone.

  • Page 48: Signalling On The Call Keys

    Telephoning General Functions 2.2.2 Signalling on the Call Keys The LEDs and symbols on the call keys indicate the following states: First call LED flashes rapidly Bell is displayed Further call LED flashes rapidly Bell is displayed Further call, Short beep tone call-waiting queue is full (only on the OpenPhone 75) Key seized...

  • Page 49: Block Dialling/Automatic Dialling

    Telephoning General Functions If several call numbers are configured for your telephone (e. g. on trunk or team keys), separate call-waiting queues are used for each number. On the OpenPhone 75 incoming calls are signalled by means of a short tone; they are also indicated on the display.

  • Page 50: Muting

    Telephoning General Functions 2.2.5 Muting Pressing the muting key deactivates the microphone during a call, and the person at the other end of the line can no longer hear you. Press the key again to switch the microphone back on. 2.2.6 Call-charge Display, Duration Display If your network operator transmits call charge information, and if you have dialled an external number yourself, you will see the current amount of the charge in the...

  • Page 51: Hands-Free, Open-Listening Mode

    Telephoning General Functions Dialling a Call Number Select the entry (phone number or name) and lift the heandset. The call number will now be dialled automatically. Alternative: If you do not pick up the handset and then press the OK key, you can execute the following functions: ■...

  • Page 52: Blocked/Unblocked Call Numbers

    Telephoning General Functions Initiating a Hands-Free Call Instead of lifting the handset, press the open-listening/hands-free key . End the call by pressing the hands-free/open-listening key again. 2.2.10 Blocked/Unblocked Call Numbers Your telephone can be blocked from dialling all or selected external numbers. Emergency numbers can be entered in a special list, irrespective of your trunk line access rights, and so always be dialled.

  • Page 53: Least Cost Routing (Lcr)

    Telephoning General Functions Switching to Keypad Dialling H * 1 This switches your telephone over to the keypad protocol. You can now enter the code digits for the appropriate keypad. Note: In the idle state, keypad dialling is automatically ac- tive.

  • Page 54: Transmission Of Call Numbers

    Telephoning General Functions 2.2.14 Transmission of Call Numbers With ISDN there are different features which allow or prevent the transmission of (external) call numbers between subscribers. “CLIP” Feature “CLIP” is an abbreviation for “Calling Line Identification Presentation”. The caller’s call number (if transmitted) is displayed by means of the corresponding call key. If this number is also stored in your telephone book, the caller’s name is displayed.

  • Page 55: Menucards Before And During A Call

    Telephoning General Functions 2.2.15 MenuCards Before and During a Call When your telephone is in the idle or the connection state, a short press of MenuCard key provides you with state- dependent MenuCards displaying frequently used features you can activate. Example Another telephone in your pick-up group rings, and you want to answer the call.

  • Page 56: Making External/Internal Calls

    Telephoning Making External/Internal Calls which “Call removal” authorisation is activated, otherwise you will not be able to use the “Pick-up selective” function. Announcement… : After entering the telephone number, you can initiate an announcement to another system telephone, or on a group of system telephones. Charges : For each trunk key, you can view the charges for the last call as well as the total charges.

  • Page 57: Making An External Call

    Telephoning Making External/Internal Calls Your system administrator configures this code digit for all subscribers on the OpenCom 100/OpenCom X300 system and will tell you what value is currently valid. If your telephone is set to automatic line seizure, all call keys on your telephone seize a trunk line, and you can dial external numbers straightaway.

  • Page 58: Making An Internal Call

    Telephoning Making External/Internal Calls With Manual Line Seizure Lift the handset (your call key is seized). and/or Press the particular call key (hands-free mode). and/or Press the headset key (Headset operation requires that the headset is switched on, see page 108). Dial the line seizure code digit (presetting: ) and then the external call number.

  • Page 59: Using Destination Keys To Make Calls

    Telephoning Making External/Internal Calls and/or Press the headset key (Headset operation requires that the headset is switched on, see page 108). Dial the internal call number. 2.3.4 Using Destination Keys to Make Calls You can assign telephone numbers to programmable keys and save them.

  • Page 60: Busy Display For Trunk Groups And Routes On The System Telephone

    Telephoning Making External/Internal Calls 2.3.6 Busy Display for Trunk Groups and Routes on the System Telephone The system telephones can display whether all lines of a trunk group (bundle) or a route are busy. To do this, you must program a function key (feature key) for the system telephone in the Configurator (in the PBX Configuration: Devices: System phones menu, function “Bundle state”...

  • Page 61: Menucard "Conversation

    Telephoning Making External/Internal Calls 2.3.8 MenuCard “Conversation” Briefly press the MenuCard key, then select … Phone Book : You can add the other party’s phone number to a phone book as a new entry ( ) or you can add it to an existing entry ( ).
  • Page 62 Telephoning Making External/Internal Calls an answering machine is in announcement mode), you pick up the call. The sub- scriber for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pick-up selective” is not pos- sible.

  • Page 63: Menucard "Busy

    Telephoning Making External/Internal Calls can then enter the booking number during the conversion. To program, select Main menu entry from the .You Connections: Dial: Booking number can define a booking number that will be saved to the feature key. If you do not define a booking number, then you can –...

  • Page 64: Accepting Calls

    Telephoning Accepting Calls Accepting Calls 2.4.1 By Lifting the Handset or Pressing a Key Normal Call Lift the handset. Press the call key to which the call is being signalled (hands- free mode). Lifting the handset always accepts the caller who has been waiting the longest (note the bell symbol in the display).

  • Page 65: Automatic Call Connection

    Telephoning Accepting Calls Press the call key to which the call is being signalled (hands- free mode). Note: You cannot forward an internal telephone number to a virtual telephone number. The OpenCom 100/ OpenCom X300 cannot carry out such a double forwarding. 2.4.2 Automatic Call Connection In certain operational modes (e.

  • Page 66: Menucard "Call-Waiting

    Telephoning Accepting Calls On a Different Call Key You are speaking on the telephone, hear the call-waiting tone and see the call on your display. Press the flashing call key. This puts your first call on hold and connects you to the new caller. Replace the handset to end the current call or press the dis- connect key..

  • Page 67: Menucard "Call

    Telephoning Accepting Calls 2.4.5 MenuCard “Call” Briefly press the MenuCard key, then select … Reject call : You reject the call. The caller hears a busy signal. Deflect call : You do not accept the call yourself, but deflect it to another sub- scriber after entering this subscriber’s telephone number as the You can Dest.

  • Page 68: Enquiry, Toggling, Transfer And Conference

    Telephoning Enquiry, Toggling, Transfer and Conference Enquiry, Toggling, Transfer and Conference 2.5.1 Enquiry/Toggling by means of the R-Key or Another Call Key During a call, press the R-key (display in the Info line) and: Dial the internal or external telephone number (for man- ually-seized trunk calls with the line seizure code digit, e.

  • Page 69: Transferring An External Call To An External Subscriber

    Telephoning Enquiry, Toggling, Transfer and Conference If the called internal subscriber answers, they are connected to the waiting call. If this call is not accepted within a certain period of time (by default 45 seconds), you are called back and, after lifting your handset or pressing the call key, are recon- nected to the original subscriber and the display shows information on the recall.

  • Page 70: Menucard "Subscr (Subscriber) On Hold

    Telephoning Enquiry, Toggling, Transfer and Conference 2.5.4 MenuCard “Subscr (Subscriber) on hold” You are making an internal or external enquiry call (the R key is depressed) … Subscr Briefly press the MenuCard key, then select the following from the on hold MenuCard …...

  • Page 71: Menucard "Conference

    Telephoning Enquiry, Toggling, Transfer and Conference If you wish to speak to one of the conference participants separately again or remove one of them, Press this participant’s call key. You are now speaking with this participant, while the other participant is on hold. Now you can toggle again.

  • Page 72: Special Calls/Functions

    Telephoning Special Calls/Functions Special Calls/Functions 2.6.1 Accepting an Appointment Call You can save appointments with the menu item in the MenuCard Appointments Messages At the appropriate time, the appointment message appears on the display and your telephone rings for one minute with the ringer volume steadily increasing. Press the OK key once to switch the ringer signal off.

  • Page 73: Announcements

    Telephoning Special Calls/Functions 2.6.3 Announcements Announcements can only be made to system terminals. … making an announcement Briefly press the MenuCard key and Select Announcement Under you enter the telephone number. Dest.: The called subscriber hears a special information tone followed by your announcement.

  • Page 74: Answering A Callback

    Telephoning Special Calls/Functions You can also reject the announcement by pressing the disconnect key or a feature key on which you have programmed the function. Reject 2.6.4 Answering a Callback A callback request is carried out when the other subscriber is free again. When you hear the signal on your telephone, lift the handset.

  • Page 75: Entrance Intercom Calls

    Telephoning Special Calls/Functions Note: The menu item is not dependent on an Door opener entrance intercom call. The door opener function controls a switching contact in your system which can also be con- nected to other devices. Consult your system administrator for further details.

  • Page 76: Making Calls From The Telephone Book

    Telephoning Making Calls from the Telephone Book Door Call Forwarding You can forward calls signalled from the doorbell to another (internal or external) Call call number, a so-called “pharmacy line”. This is done through the forwarding menu (see the section entitled MenuCard “Call Forwarding” starting on page 102 Call Duration All door calls are automatically terminated after a specific period has expired.

  • Page 77: Menucard "Phone Book

    Telephoning Making Calls from the Telephone Book 2.7.2 MenuCard “Phone book” Briefly press the ABC key, Then select … : Enter the letters/name to be searched for Look up name (see the section entitled Entering Text on page 30). After pressing the OK key you will see the telephone book beginning with the characters you entered.

  • Page 78: Speed Dialling

    Telephoning Making Calls from the Telephone Book If the entries are not displayed when you have Look up name New preset pressed the ABC key briefly, this means that the menu for making selec- tions from the telephone book is available in the abbreviated form. Make your selection immediately, using the initial letters of the entry you are looking for.

  • Page 79: Add Phone Numbers To Telephone Book From Lists Or

    Telephoning Making Calls from the Telephone Book Note: If you have the telephone book open, instead of key- ing in the name (see the paragraph commencing “Look up Name” on page 75), you can also press the star key and enter the speed-dialling destination to find the name en- try.
  • Page 80 Telephoning Making Calls from the Telephone Book If you add the entry to the central phone book, you can assign a speed-dialling number. Select Abbrev. no. press the OK key. The system will offer a speed-dialling number. You can accept this number or enter another one which is not in use.

  • Page 81: Hot Desking: Your Telephone Goes Wherever Your Desk Is

    The system administrator can set up multiple user interfaces for your internal call number, e. g. for an OpenPhone 71 and an OpenPhone 73, so that you have a wider selection to choose from. If you have multiple internal call numbers, the system administrator can set up user interfaces for each of these.
  • Page 82 Press the MenuCard key. The MenuCard will open on the OpenPhone 73 and on the OpenPhone 75; the field will appear on the OpenPhone 71. Under , enter your internal call number and under PIN: enter your user PIN. If necessary, the system administrator...
  • Page 83 Telephoning Hot Desking: Your Telephone Goes Wherever Your Desk Is What Happens if Someone Calls Me and I am Not Logged in to a System Phone? When you are logged out, system phones offer functions comparable to the “Call protection” feature. When a person calls you, he/she hears the phone ringing. This call will be saved in your call list.

  • Page 84: Voip Telephones

    VoIP Telephones VoIP Telephones VoIP stands for “Voice over IP” and refers to telephony where voice data is trans- mitted via Internet Protocol (IP). VoIP enables companies to use existing company data lines without having to lay new telephone lines. To be able to use this tech- nology, however, suitable devices which support it are necessary.
  • Page 85 VoIP Telephones phone for you. If for whatever reason the lines get disconnected at some point, follow the steps below to reconnect the telephone yourself. Option 1: Your Workplace Computer has a Network Port Available. Insert the network cable into the telephone’s LAN port and the other end of the cable into the available network port.

  • Page 86: Team Functions

    Team Functions Managing Calls in a Team Team Functions The system administrator can form a team with two or more telephones and program team functions for these telephones by assigning internal telephone numbers to the telephone’s call keys. For each programmed call key, the adminis- trator can determine whether you can receive and make calls or whether you can only call the other members in the team.
  • Page 87 Team Functions Managing Calls in a Team Using Trunk Keys Trunk key 1 is automatically seized when you lift the handset, press the hands-free/open-listening key or the headset key (prerequisite: the headset is switched on, see page 108). You can make internal and external calls. If you have programmed several trunk keys on your system telephone, you can seize them separately.

  • Page 88: Accepting Calls

    Team Functions Managing Calls in a Team 4.1.2 Accepting Calls For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 62. Using Trunk Keys Calls are indicated on the appropriate trunk key by a visual signal and (if con- figured) acoustically as well.

  • Page 89: Enquiry, Toggling And Transfer

    Team Functions Managing Calls in a Team Using Direct-call Keys Via direct-call keys you can only make calls to team and trunk keys pro- grammed with the same telephone number. No calls are signalled to direct-call keys. 4.1.3 Enquiry, Toggling and Transfer For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 66.
  • Page 90 Team Functions Managing Calls in a Team Holding and Transferring Calls with a Feature Key Using the “Hold” function, team members can accept a call that has been parked by another team member. This function is especially useful for teams working in the same room where the members can speak across the room.

  • Page 91: Programming The Call Keys

    Team Functions Programming the Call Keys Programming the Call Keys The call keys are configured in the Configurator on the OpenCom 100/ OpenCom X300 Web console. For system telephones, you can configure the fol- lowing: ■ the type of key (trunk key, team key, busy key or direct-call key), ■...
  • Page 92 Team Functions Programming the Call Keys Substitution Note: The menu entry is only displayed if the allocated telephone number has been configured on an- other team member’s trunk or team key. Calls for this trunk key are now only indicated on your telephone by a visual signal. On the substitute’s telephone, the calls are indicated by a visual signal and acousti- cally, even if the key there has been configured with a different type of call sig- nalling.

  • Page 93: Menucard "Team Key

    Team Functions Programming the Call Keys 4.2.2 MenuCard “Team Key” Long press the team key for a moment, then select … 1 Modify text : The text currently assigned to the key is shown on the display of your telephone. To change the text, press .

  • Page 94: Direct-Call Key

    Team Functions Programming the Call Keys 4.2.4 Direct-call Key When a direct-call key is long pressed, no MenuCard is displayed. A direct-call key is configured exclusively via the Configurator of the OpenCom 100/ OpenCom X300 Web console.

  • Page 95: Remote-Controlled Functions

    Remote-controlled Functions Remote-Controlled Dialling (Call Through) Remote-controlled Functions The OpenCom 100/OpenCom X300 enables remote-controlled calls and remote- programmable call forwarding. These features are set up by the administrator when configuring the system. The system PIN is required to carry out these fea- tures.

  • Page 96: Remote-Programmable Call Forwarding

    Remote-controlled Functions Remote-Programmable Call Forwarding Press the Star key. Enter the internal telephone number. Press the Hash key. You can call the OpenCom 100/OpenCom X300 from an external telephone, from your home for example, and then dial an external call number. The the cost of the call is then billed to the OpenCom 100/OpenCom X300 line.

  • Page 97: Remote-Programmable Voicebox Configuration And Query

    Remote-controlled Functions Remote-programmable Voicebox Configuration and Query Deleting the Function Enter the reserved telephone number. Enter the system PIN. Press the Star key. Enter your internal telephone number. Press the Hash key. Using the call number reserved in the OpenCom 100/OpenCom X300 for remote control, you can configure or delete call forwarding “Immediate”...

  • Page 98: Setting Up An Internet Connection From Remote (Isp Trigger Call)

    Remote-controlled Functions Setting up an Internet Connection from Remote (ISP Trigger ■ Using your own call number (this number is included in the incoming call dis- tribution, and you have activated call forwarding for this telephone to the voicebox) … you dial the MSN or the direct- dialling in number under which you can be reached by external callers.

  • Page 99: Features And Menucards

    Features and MenuCards How to Set Features Features and MenuCards How to Set Features You can set the features of your telephone and system in several different ways: Using MenuCards Call up the Menucards using the appropriate keys as described under Display and MenuCards starting on page 23 and define your settings.

  • Page 100: Main Menu

    Features and MenuCards Main menu Main menu 6.2.1 MenuCard “Main Menu” This MenuCard contains all available features. Some of the menu items can be found in other MenuCards as well. Incoming e-mails, for example, are under in the main menu and can also be called up by using the Info key Messages (where the system has been so configured).

  • Page 101: Menucard "Calls

    Features and MenuCards Main menu 8 Hotel : This MenuCard is especially for hotels and is only available for reception telephones. 9 Voicebox : This menu card will be available on your system telephone if your system administrator has configured a voicebox for you. You can use it to listen to and configure your voicebox.
  • Page 102 Features and MenuCards Main menu If you press the OK key while the receiver is on the hook, you can then perform the following actions: ■ : Call the caller back. Press the OK key or pick up the Dial receiver.
  • Page 103 Features and MenuCards Main menu Charges : For each trunk key, you can view the charges for the last call as well as the total charges. 3 Remote charges : You can view the charges of other OpenCom 100/ OpenCom X300 users by entering the other user’s internal number or by selecting a number from the telephone book.

  • Page 104: Menucard "Call Forwarding

    Features and MenuCards Main menu 6.2.3 MenuCard “Call Forwarding” You can forward internal or external calls intended for yourself (with the exception of hunt group calls) to another internal or external telephone number. You can decide whether only internal, only external, or both types of calls can be for- warded.
  • Page 105 Features and MenuCards Main menu ■ For external telephone numbers, you can enter the number directly if line seizure is automatic. If line seizure is manual, enter the telephone number after keying in the line seizure code digit (the default setting is ■...
  • Page 106 Features and MenuCards Main menu DivertƒMSN If you assign to a feature key (see also Programming Features starting on page 122), you can also enter a to label the key with. The label is Text displayed in the OpenCom 100/OpenCom X300’s Configurator for informational purposes.

  • Page 107: Menucard "Messages

    Features and MenuCards Main menu Enter the internal number that you want to forward or select a number from the Divert telephone book. The rest of the procedure is the same as configuring phone (see page 102). 6ƒFollowƒme : This type of call forwarding is configured on a destination tele- phone to which calls for an original (source) telephone are forwarded.
  • Page 108 Features and MenuCards Main menu 3 New message : You can send a new message to another user. Enter the text (max. 160 characters) and press . Enter the internal number of the user you want to send the message to or select a number from the telephone book. Press to confirm the entry/selection of the number.

  • Page 109: Menucard "Phone Settings

    Features and MenuCards Main menu 6.2.5 MenuCard “Phone Settings” 4ƒPhone settings Select , followed by … 1ƒVolume : Select . You can change 1 Loudspeaker 2 Handset 3 Headset the default volume by using the keys or by entering a number from …...

  • Page 110: Menucard "Protection

    Features and MenuCards Main menu Note: When configuring the pick-up groups in your OpenCom 100/OpenCom X300’s Configurator, your system administrator can also specify that calls for members of your pick-up group be displayed on your system telephone as well. 5ƒEn-bloc dialling : This switches your telephone to automatic dialling ( or direct dialling ( 6ƒCharge settings...
  • Page 111 Features and MenuCards Main menu ) you want to use. Internal calls External calls Int./ext. calls Press to confirm your choice and activate the function with . When call protection is activated, the caller hears either the idle or the busy tone (This is con- figured by the system administrator as part of the user groups configuration).

  • Page 112: Menucard "Connections

    Features and MenuCards Main menu 8ƒCall wait. prot.Term : (Call-waiting protection terminal) During a tele- phone conversation, no further calls are signalled by the call-waiting tone. The new caller hears the busy tone. Activate the function with . Call-waiting pro- tection applies to all trunk keys on your telephone.
  • Page 113 Features and MenuCards Main menu belong to a user group for which “Call seizure” authorisation is activated, oth- erwise the “Pick-up selective” function can not be used. If the person called is a member of a user group for which pick-up protection is active, you can not pick up calls to their number.
  • Page 114 Features and MenuCards Main menu the booking number under (max. 8 characters) and press confirm. 3ƒNot available Select followed by … 1ƒCallback ■ : This leaves a request with another internal subscriber whose line is busy to call you back (not possible with hunt group numbers). 2ƒVIP call…...

  • Page 115: Menucard "Phone Book

    Features and MenuCards Main menu 5ƒISP connection : You can, with the requisite user group authorisation, con- figure your system telephone to display and edit connections to the Internet established via OpenCom 100/OpenCom X300 To do this, first assign the function to a feature key.
  • Page 116 Features and MenuCards Main menu Creating a New Telephone Book Entry Phone book In the MenuCard select 1 New Entry press OK. NewƒEntry In the MenuCard select the required telephone book: . Press OK to Personal Central Company confirm. Enter .
  • Page 117 Features and MenuCards Main menu For each telephone number in a telephone book, you can specify whether your telephone number should be automat- ically suppressed whenever you dial these numbers (from the telephone book). Select and press Suppress number Suppress number the OK key to confirm.

  • Page 118: Menucard "Hotel

    Features and MenuCards Main menu Editing a Telephone Book Entry Phone book settings In the MenuCard select menu item and press OK. 2 Edit Edit In the MenuCard select the desired telephone book: .Press OK to confirm your Personal Central Company selection.

  • Page 119: Menucard "Central Settings

    Features and MenuCards Main menu ■ : You can forward a message to another voicebox with or without a Forward comment. Enter the phone number of the other voicebox under Dest.: confirm a recorded comment by pressing ■ : You can use this function to view a caller’s number (and name if it is Info entered in the telephone book) as well as the date and time of the selected message.
  • Page 120 Features and MenuCards Main menu The system administrator can configure up to ten time groups. The time groups are either numbered (default setting) or named by the system administrator. You can select a specific time group manually, which deactivates the automatic time control.

  • Page 121: Shortcut Menus

    Features and MenuCards Shortcut Menus Shortcut Menus 6.3.1 MenuCard “Info” This MenuCard is used to quickly locate messages that have arrived or been saved. The same menu items are also in the main menu. The LED flashes slowly to indicate that there are entries in the Info list Press the Info key to display one or more of the following entries …...

  • Page 122: Menucard "Trunk Key

    Programmable Keys starting on page 16. You can also connect up to three extra keypad extensions to your system telephone (Exception: not to OpenPhone 71), which provides you with additional freely-pro- grammable keys (see the chapter on Keypad Extensions starting on page 31).

  • Page 123: Programming A Destination

    Features and MenuCards Programmable Keys You can also use the Configurator of the Web console (in the PBX Configuration: Phones: System Phones menu) to assign destinations or functions to program- mable keys. It doesn’t matter whether the keys are programmed on the system tel- ephone or in the Configurator.

  • Page 124: Programming Features

    Features and MenuCards Programmable Keys Changing or Deleting a Destination To change or delete a destination key, long press the key, then … to overwrite the programmed Text: Dest.: name / number. Press OK to save your programming. Deleting a Programmed Key Long press the programmable key, then select …...
  • Page 125 Features and MenuCards Programmable Keys tivate the function again. The destination numbers for the individual MSNs of the group are overwritten and will have to be reprogrammed if required. Selecting will forward all MSNs in the group to the originally programmed destination number, or you can specify a new destination number.

  • Page 126: Stacking Or Linking Functions

    Features and MenuCards Programmable Keys Changing a Function Long press the key, then … Change the programmed function (e. g. the telephone number of a call forwarding) or select another function. Press OK to save your programming. Deleting a Programmed Feature Key Long press the programmed key, then …...
  • Page 127 Features and MenuCards Programmable Keys Programming Multiple Functions and/or Numbers on a Key Long press the programmed key, then select … Stack Link and press OK. to label the key. If you do not enter a text, the key will Text be labelled with either “Stack”...
  • Page 128 Features and MenuCards Programmable Keys ■ Short press: The programmed functions are executed consecutively. When all functions have been executed correctly you will hear a positive acknowl- edgement tone. ■ Long press: The key’s MenuCard will open. You can now edit the link’s func- tions.

  • Page 129: Appendix

    Appendix Notes on disposal Appendix Notes on disposal In order to avoid any possible effects resulting from the disposal of electrical and electronic equipment containing substances damaging to the environment and human health, the European Parliament and Council directives ■ 2002/96/EC on waste electrical and electronic equipment (WEEE) and ■...

  • Page 130: Declarations Of Conformity

    Declarations of Conformity Declarations of Conformity The OpenPhone 71, OpenPhone 73, OpenPhone 75 (with add-on keypad exten- sions) and the IP telephones OpenPhone 73 IP and OpenPhone 75 IP conform to the requirements set down in the EU directive 99/5/EC. The Declarations of Con- formity can be viewed at the Aastra DeTeWe Web site at http://www.Aastra-...

  • Page 131: Menucards In The Idle State

    Appendix MenuCards in the Idle State MenuCards in the Idle State Selection Call lists Calls Unpark call 1 Call lists 1 Missed calls Pick-up 2 Accepted calls 2 Charges Menu key Pick-up select... 3 Voicebox mess. 3 Remote charges “short” Announcement..

  • Page 132: Index

    Index Index Call key of the telephone 15 Call lists 99 Call number ABC key 17 Suppress 111 AC adapter plug 9 Call numbers Announcement 53, 54, 71, 111 Blocked 50 Appointments 106 Unblocked 50 Accepting an appointment call 70 Call protection 18, 90, 91, 119 Arrow key 20 Device (phone) 108...
  • Page 133 Index Destination Hands-free mode 49 Programming 121 Hands-free/open-listening key 18 Dial 111 Headset 33, 82, 108 Digits Block Dialling and Headset Deleting 29 Operation 47 Entering 29 Calling an external subscriber 55, Direct call key 92 Disconnect 69 Calling an internal subscriber 56, Disconnect key 19 Display 108 Ending calls 58...
  • Page 134 Index Keys Conversation 59 Delete 109 Hotel 99, 116 Labelling 21 Info 119 Programming 120 Main menu 98 Messages 98, 105 Phone book 75 Phone settings 107 Protection 98, 108 Language 108 Selection (in idle state) 53 Least Cost Routing (LCR) 51 Subscriber on hold 68 Switching off 54, 111 Team key 91...
  • Page 135 Index Phone book 74, 111 OpenVoice 95 Edit entry 116 Restricting display of 54 New entry 114 Transmitting display of 54 Pick-up 53, 59, 110 Telephone numbers Message 107 External 45 Selective 53, 59, 61 Text selective 110 Editing 91 PIN (see user PIN) 109 Entering 30 Plus/Minus key 19...
  • Page 136 Index Notes...
  • Page 137 Index Notes...
  • Page 138 Index Notes...
  • Page 140 DeTeWe Systems GmbH • Zeughofstraße 1 • D-10997 Berlin • www.Aastra-DeTeWe.de As of October 2006 Subject to changes...

This manual is also suitable for:

Openphone 73Openphone 75

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