Aastra 6739i User Manual page 101

Options Key
Aastra Web UI
1. Click on Operation->Softkeys and XML.
or
Click on Operation->Expansion Module.
Softkeys
2. Select from "Key 1" through "Key 55".
3. In the "Type" field, select "Auto call distribution".
4. In the "Label" field, enter a label to apply to this ACD key.
5. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
6. In the state fields, check (enable) or uncheck (disable) the "idle" state for this softkey.
Expansion Module Keys
7. Select an expansion module key.
8. In the "Label" field, enter a label to apply to this ACD key.
9. In the "Line" field, select a line to apply Automatic call distribution. Valid values are 1 through 9.
10.Click to save your changes.
Using the ACD Feature on your IP Phone
The ACD feature allows you to login to a phone queue in order to receive distributed calls on your IP phone. To login to a
phone queue, you must preconfigure an ACD softkey or expansion module key on your IP Phone as described in the pre-
vious procedure.
Your Administrator sets up the queue that you access when you press the ACD Key. Contact your System Administrator
for more information.
When you press the ACD Key, the phone prompts you to enter a User ID and Password to login into the queue. Once
logged in, you can make your phone "available" or "unavailable" to take calls by pressing the Available/Unavailable Key
(2). The server monitors your IP phone status. When you set the IP phone to "available, " the server begins distributing
calls to your phone. When you set the IP phone to "unavailable, " the server temporarily stops distributing calls to your
phone.
The LED for the ACD Key shows the current status of your phone.
ACD LED Table
This LED changes when you log into the phone queue and are available to take calls. The LED changes again when you
are busy with an active call. The table below shows the status of the LED as they may appear on your IP phone.
Phone Model
6739i
94
Status: Logged In and Available
Solid Red LED
icon
Status: Unavailable Logged Out
Blinking Red LED No LED
Blinking icon icon
41-001317-00 Rev 02 – 07.2010