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Service
If the UPS requires service do not return it to the dealer. Follow these steps:
1.
Review the problems discussed in the Troubleshooting section of this manual to eliminate
common problems.
2.
If the problem persists, contact Rockwell Automation Customer Support.
Refer to Contact Information below.
3.
Pack the UPS in its original packaging.
§
Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for
packaging.
§
Damage sustained in transit is not covered under warranty.
Always DISCONNECT THE BATTERY(S) before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations.
The battery(s) may remain in the UPS.
Contact Information
Refer to Rockwell Automation at 440-646-5800.
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