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Proper cleaning, maintenance and the use of clean, dry, quality fuel will prevent the more common
stove operational problems. However, when your stove is simply operating poorly or not at all, the
following trouble shooting tips may be helpful.
The following is not a exhaustive list. For more details or updated information please check our
website www.Hearthlandproducts.com, contact your local authorized Dealer or Hearthland Prod‐
ucts Customer Service at 1‐888‐883‐2260.
•
Disconnect the electrical cord prior to opening the sides of your stove for any inspection, cleaning,
maintenance or service work.
•
NEVER perform any inspections, cleaning, maintenance or service on a HOT STOVE. Turn off stove
and allow to cool before service.
PROBLEM
Stove Will Not Start
VS0952_E
T
ROUBLESHOOTING
IMPORTANT
CAUSE
1. No electrical power.
2. Control Board
3. No Fuel feed.
12/30/2009
SOLUTION
*Ensure the stove is plugged in to a 120VAC electrical out‐
let and a Surge Protection unit.
*Check outlet for electrical power and proper voltage.
*Check spade connections from the stove power cord to the
main wiring harness.
*Confirm mode of operation.
(See Section #4.12 "Setting Mode of Operation"
*Confirm power to the board by pressing the START
touch pad. Do any LED's light up?
*Check the 9 pin wire connection to the board.
*Inspect the board for any blown circuitry. Before
replacing check for the cause of the blown circuit.
*It could be a shorted wire or defective electrical compo‐
nent.
*Inspect the main wire harness, connections and wire.
*Ensure the hopper is filled with fuel.
*Check the Auger Cycle LED on the control, if flashing rap‐
idly, this indicates a vacuum problem, hopper lid open or
over temperature error.
*Ensure door is closed and securely latched. An open door
will trip the vacuum switch and disengage the feed auger.
*Check vacuum hose for blockage or disconnection
*Listen for a faint intermittent hum of an operating feed
auger motor. The motor only runs for 3 seconds at a time.
*Check for possible jam, clean out drop chute area.
*Ensure the hopper lid is closed.
*Ensure ash pan is tightly secured.
for details)
38
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