Cannot Receive Faxes; Fax (G3) - Konica Minolta bizhub 42 User Manual

13
13.2

Cannot receive faxes

When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error
persists, please contact your service representative.
d
Reference
If you are unable to send a fax, the TX Result Report is output. For details, refer to page 10-6. (When printing
the TX Result Report is enabled)
For details on error messages, Refer to page 13-9.
For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the
[User's Guide Copy Operations]
13.2.1

Fax (G3)

Problem
The received fax
is blank.
Cannot receive
faxes
13-6
Cause
Is there a problem with
the telephone connec-
tion or with the caller's
fax machine?
Did the caller load the
pages backward?
Is paper in the machine?
Is paper jammed in the
machine?
Is the machine out of
toner?
Is the Receive Mode set
to Manual RX?
Is the telephone line cor-
rectly connected?
Is the memory insuffi-
cient?
Is [Closed Network RX]
enabled?
Is [Closed Network RX
Password] ö [Enable]
set to [Yes]?
Is the fax sent with an in-
correct Sub address for
the specified F-code?
Is there a problem with
the recipient's fax ma-
chine?
Cannot receive faxes
Remedy
Check that the machine can make clean copies.
If it can, have the caller send the fax again.
Contact the caller.
If the add paper icon is lit, the machine is out of paper
and received documents are stored in memory. Add
paper.
For the procedure for adding paper, refer to the [User's
Guide Copy Operations].
In case of a paper jam, received documents are stored
in memory.
Remove the jammed paper.
For the procedure for correcting paper jams, refer to
the [User's Guide Copy Operations].
No fax can be received if the toner is exhausted.
Replace the toner bottle.
For the procedure for replacing the toner bottles, refer
to the [User's Guide Copy Operations].
If [Admin Settings] ö [Fax Settings] ö [Comm. Set-
tings] ö [RX Mode] is set to [Manual RX], it is necessary
to perform the reception procedure manually. For the
procedure for manual reception, refer to the [User's
Guide Administrator Operations].
Check the telephone cord for connection and, if un-
plugged, plug it securely.
Load paper if it is empty, and then print the faxes stored
in memory.
If [Closed Network RX] is enabled, the machine accepts
faxes sent from specific recipients. For details, contact
your administrator.
If [Closed Network RX Password] ö [Enable] is set to
[Yes], faxes can only be received from specific senders.
For details, contact the administrator.
If an incorrect Sub address is received, a communica-
tion error occurs and the fax cannot be received. Have
the sender check the Sub address on their fax machine.
Make a copy to check that this machine is operating
correctly, and then, if the copy was printed correctly,
have the recipient check the condition of their fax ma-
chine.
13.2
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