Cannot Receive Messages - Konica Minolta bizhub 360 User's Manual [Fk-502 Facsimile Operations
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Also See for bizhub 360:
- User manual (794 pages) ,
- Product manual (60 pages) ,
- Function manual (16 pages)
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Troubleshooting
5.2
Cannot Receive Messages
When a document cannot be received, try to correct the problem by referring
to the table below. If the document still cannot be received properly even
after attempting to correct the problem, please contact your service
representative.
!
Detail
Refer to "Error Message Displayed" on page 5-5 for information
regarding error messages.
Refer to the "User's Guide (Copy Operations)" provided with the FK-502
for problems such as jamming of originals, paper jams, poor image
quality or running out of toner.
Description of
Problem
Cannot receive
bizhub 360
Check Points
Corrective Actions
Is paper in the
If the add paper icon is lit, the machine is out of paper and
machine?
received documents are stored in memory. Add paper.
Refer to the "User's Guide (Copy Operations)" for the
procedure for adding paper.
Is paper
In case of paper jam, received documents are stored in
jammed in the
memory. Removed the jammed paper. Refer to the "Us-
machine?
er's Guide (Copy Operations)" for the procedure for cor-
recting paper jams.
Is the machine
No mail can be received if the toner has exhausted. Re-
out of toner?
place the toner bottle immediately. Refer to the "User's
Guide (Copy Operations)" for the procedure for replacing
the toner bottle.
Is the FK-502
If [Receive Mode] of [Telephone Line Setting] in the Utility
set to manual
Mode is set to [Manual RX], it is necessary to perform the
reception?
reception procedure manually. Perform the manual re-
ception procedure by referring to "Manual Reception
(Telephone Only Mode)" on page 4-4.
Is the telephone
Is the telephone line disconnected? Check the telephone
line connected
line connection and connect it if it is disconnected.
properly?
Is the FK-502
If the closed area communication function (to prevent re-
set to closed
ception of unwanted documents) is set, documents will
area communi-
only be received from specific destination facsimiles.
cation?
Has a wrong
When a wrong sub-address is received with the Confi-
SUB been sent
dential User Box or Relay User Box set, there may occurs
in F code from
a communication error, thus resulting in the reception un-
the sender
available. Check the sender side to see if the sub-ad-
side?
dress is set.
5
5-3
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