Cannot Receive Faxes - Konica Minolta bizhub C284 Quick Assist Manual

19.2

Cannot Receive Faxes

19.2 Cannot Receive Faxes
Description of problem
Cannot receive faxes.
No printout produced.
bizhub C554/C454/C364/C284/C224
Check points
Is the power turned on?
Has the machine been placed in
the ErP Auto Power Off mode?
Is the Receive Mode set to Man-
ual RX?
Is the modular cable connected
correctly?
Is [Closed Network RX] enabled?
Has a wrong SUB been sent in F-
code from the sender side?
Is PC-Fax RX enabled?
Is TSI Distribution enabled?
Is Memory RX enabled?
Is paper in the machine?
Is paper jammed in the machine?
Is the machine out of toner?
Remedy
Check the Main Power Switch
of this machine.
If a hub is used, also check the
hub power.
If the machine is placed into the
ErP Auto Power Off mode, it can-
not receive any jobs. Press the
Power key to release the ErP
Auto Power Off mode.
For the ErP Auto Power Off
mode, refer to the page 11-4.
When [Receive Mode] is set to
[Manual RX], receive faxes man-
ually.
Is the modular cable connected?
Check the modular cable con-
nection and, if unplugged, plug it
in securely.
If [Closed Network RX] is ena-
bled, the machine accepts faxes
sent from specific recipients. For
details, contact your administra-
tor.
If a wrong sub-address is re-
ceived with the Confidential or
Relay User Box set, a communi-
cation error may occur, causing
failed reception. Check the send-
er side to see if the sub-address
is set.
Check the User Box used by the
PC-Fax RX function to save data.
Check the User Box used by the
TSI Distribution function to save
data.
If Memory RX is enabled, print
the fax from the [Memory RX]
User Box.
For details on Memory RX, refer
to page 4-17.
If no paper is loaded, the paper
supply icon blinks and the ma-
chine stores received faxes in the
memory. Add paper.
If a paper jam is occurring, the
machine stores received faxes in
the memory. Clear the jammed
paper.
No fax can be received if the ton-
er is exhausted. Replace the
Toner Cartridge.
For details on how to replace a
Toner Cartridge in the bizhub
C554/C454 environment, refer to
page 24-6. In the bizhub
C364/C284/C224 environment,
refer to page 24-7.
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