Maxtor OneTouch User Manual page 70

English
General Troubleshooting
1. Drive does not appear on my system
• Is the drive running?
The two blue lights on the front of the drive should be
illuminated, and you should be able to feel the hum of the drive
when you place your hand on it. In addition, the light on the
power adapter should be lit.
Make sure the power adaptor is securely plugged into the drive
and into a power outlet. If the drive is plugged into a power
strip, try plugging it directly into the wall outlet, in case the
power strip is not working properly.
• Are the FireWire/USB cables connected properly?
Verify that the cables are connected according to the installation
instructions of "Installing Your Drive" on page 7 of chapter 2.
• Have you tried cycling the power for the drive?
a. While your computer is running, unplug the FireWire/USB
cable from the drive, then turn off the drive.
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b. Wait ten seconds, turn the drive back on.
c. Wait another ten seconds, plug the FireWire/USB cable in.
See if the drive appears on your system.
If the drive does not appear on your system, try the tips in the next
section for your computer's specific operating system. If the drive
still does not appear on your system, visit the Product Support area
of the Maxtor web site at www.maxtorkb.com for
further assistance.
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Tips for Windows Only
• Have you installed the 1394 Storage Supplement for
Windows 98SE?
If not, refer to "Windows 98SE Only:" on page 17 for
details.
• Is your FireWire or USB interface card recognized
and working properly in the Device Manager?
To open the Device Manager:
a. Select Start Settings
b. Double-click the System icon. The System Properties
dialog box appears.
• 98SE and Me: Select the Device Manager tab.
• 2000 or XP: Select the Hardware tab and then click
Device Manager.
c. Double-click the entry for 1394 Bus Controller or
Universal Serial Bus Controller (which ever interface
you're using). Also for FireWire / 1394: an entry appears
with a name that contains the words OHCI compliant
IEEE 1394.
If you see a yellow '!' exclamation point next to the entry,
the interface card is not installed properly. Consult the
documentation that came with the card or contact the
card's manufacturer.
Control Panel.