Customer Service; Before Contacting Customer Service - OWC Mercury Elite Pro Assembly Manual

OWC Mercury Elite Pro

6 CUSTOMER SERVICE

6.1 Before Contacting Customer Service

•Read this manual and review Chapter 4: Troubleshooting & Tips.
•Try to confirm the problem is with the hard drive. If you have a second computer,
move the enclosure to that system and verify that the solution does not function
with that machine.
•Visit our tech center for more support suggestions, including FAQs.
http://eshop.macsales.com/tech_center/index.cfm
If you still need support, please have the following available to you:
• The serial number of the enclosure
• Your invoice number
• What operating system you are using
• Which kind and model of computer you are using
All of this will help speed your support contact along.
6.2 Support Hours Of Operation
8AM - 8PM CST Monday - Friday
9AM - 4PM CST Saturday
By Telephone - (800) 275-4576 (North America only)
International customers please call (815) 338-8685
Live Chat is available during normal business hours as well. Visit:
http://eshop.macsales.com
Or, you can email. Submit your email at
http://eshop.macsales.com/Service/Tech.cfm
Chapter 6 - Customer Service
for more information.